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Users have found this product to be incredibly versatile in its applications. It has been praised by customers for its ability to provide …
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What is Unitrends?
The Unitrends Recovery Series Backup Appliances are hardware developed for data backup and management. They cover enterprise backup, ransomware detection, recovery assurance, proactive monitoring, and cloud continuity into a single platform for organizations of all sizes.
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Popular Features
- Incremental backup identification (337)8.282%
- Instant recovery (289)8.080%
- Universal recovery (301)7.373%
- Deduplication and file compression (325)7.272%
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What is Unitrends?
The Unitrends Recovery Series Backup Appliances are hardware developed for data backup and management. They cover enterprise backup, ransomware detection, recovery assurance, proactive monitoring, and cloud continuity into a single platform for organizations of all sizes.
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What is Unitrends?
Unitrends helps solve today’s modern IT data protection problems with purpose-built proprietary cloud environment that integrates with turnkey backup appliances to deliver offsite, long-term data retention and white-glove Disaster Recovery as a Service (DRaaS). Through automation Unitrends aims to minimize manual tasks, eliminates management complexity, and delivers tested hardware and software resilience.
Additional features:
Ransomware Protection
Predictive analytics that monitor data characteristics, flag suspicious files, and alert administrators to threats.
Recovery Assurance
Recovery Assurance tool provides automated failover, recovery testing, and compliance reporting.
Monitoring & Support
Recovery Series backup appliances include predictive analytics that anticipate hardware problems and send out alerts before issues occur. Once an issue is detected, a member of Unitrends’s support team will notify users and help to resolve the problem pre-emptively.
Unitrends Features
Data Center Backup Features
- Supported: Universal recovery
- Supported: Instant recovery
- Supported: Recovery verification
- Supported: Business application protection
- Supported: Multiple backup destinations
- Supported: Incremental backup identification
- Supported: Backup to the cloud
- Supported: Deduplication and file compression
- Supported: Snapshots
- Supported: Flexible deployment
- Supported: Management dashboard
- Supported: Platform support
- Supported: Retention options
- Supported: Encryption
Unitrends Video
Unitrends increases uptime and confidence in a world in which IT professionals must do more with less. Unitrends leverages high-availability hardware and software engineering, cloud economics, enterprise power with consumer-grade design, and customer-obsessed support to nativ...
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Unitrends Technical Details
| Deployment Types | On-premise |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android |
| Supported Countries | Worldwide |
| Supported Languages | English |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
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- Recommendations
Users have found this product to be incredibly versatile in its applications. It has been praised by customers for its ability to provide a secure platform for online transactions, making it an ideal solution for e-commerce businesses. In addition, reviewers have highlighted its effectiveness in protecting sensitive customer information and preventing data breaches. Furthermore, users have reported that the product's seamless integration with various payment gateways makes it convenient and easy to use for both businesses and customers.
Another key use case of this product is its role in streamlining customer service processes. Customers have expressed their satisfaction with the product's intuitive interface, which allows them to easily access information and resolve their queries without any hassle. Moreover, users have commended its robust ticketing system, which efficiently manages and tracks customer inquiries, ensuring prompt and effective responses. This feature has been particularly beneficial for businesses with high call volumes or complex support needs.
Furthermore, this product has proven to be an invaluable tool for project management and collaboration. Users have shared positive experiences about how it facilitates effective communication between team members, regardless of their geographical location. Its seamless integration with popular productivity tools allows for streamlined workflow and centralized project management. Additionally, its customizable reporting features enable businesses to track progress, identify bottlenecks, and make data-driven decisions.
Lastly, this product has emerged as a reliable solution for remote work setups. With the growing trend of remote work, users appreciate the extensive range of features that enable effective collaboration across teams. Its video conferencing capabilities have been particularly praised for their stability and user-friendly interface. Additionally, the product's screen-sharing functionality allows for seamless presentations and virtual meetings.
Overall, this product has garnered positive feedback from users across various industries due to its versatility and effectiveness in different use cases. From secure online transactions to efficient customer service and project management, this product offers a comprehensive solution that meets the evolving needs of modern businesses.
Intuitive User Interface: Users have praised the Unitrends backup system for its intuitive and easy-to-use user interface. Many reviewers have stated that they find the GUI to be logical and appreciate the simplicity of the web interface.
Reliable Performance: Reviewers consistently highlight the high reliability and dependability of the Unitrends backup solution. Unlike some other competitors, users report that it always works without any issues.
Excellent Customer Support: The customer support provided by Unitrends is highly regarded by reviewers. They speak highly of the knowledgeable and responsive support team who are able to quickly resolve any issues that arise. The availability of online chat and email support has also been appreciated by users.
Cost: Many users have mentioned that they find the cost of the system to be on the expensive side. Some reviewers feel that the product does not provide a good value for the price paid.
System Support Decline: Several users have expressed disappointment with the decline in system support. They feel that the system support is not as great as it once was, and some reviewers believe that additional staffing is needed for quicker response times.
Confusing Scheduling: Users have found the system scheduling to be confusing, especially for beginners. Some reviewers mention that it can take time to get used to and understand how to set up and manage schedules effectively.
Users commonly recommend the following aspects of Unitrends Backup and Recovery:
- Users appreciate the excellent tech support provided by Unitrends. They find them to be prompt and effective in assisting with any issues encountered. The knowledgeable and helpful customer support staff is highly praised.
- Unitrends Backup and Recovery is considered an inclusive solution with flexible options. Although it is an expensive product, users acknowledge that it offers comprehensive backup capabilities that can be tailored to meet their recovery needs.
- Users find Unitrends easy to use, mentioning its seamless integration and the peace of mind it provides. They suggest spending time with the software after purchase to understand its interface thoroughly.
Overall, users highly recommend Unitrends as a reliable backup and recovery solution for businesses, especially in education and SMB sectors. They suggest trying out Unitrends in your environment and taking advantage of their excellent tech support.
Attribute Ratings
Reviews
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July 26, 2016
Great cost effective backup and recovery solution
We are using our Unitrends appliance across our organization in North America and also an appliance in Mexico. It is very easy to set up and use. The user interface is intuitive and it makes for quick and easy file or folder retrieval for our organization, thus providing us with a great solution to recover missing or corrupted data.
- Easy to use and configure. Unitrends provided a great session with the support team to go through the set up and configuration process with us.
- Quick and easy to recover data to either the original location or to another location.
- Very good reporting tools and email notifications of completed or failed jobs.
- Excellent support with remote access.
- None come to mind.
July 26, 2016
Unitrends Recovery Series Backup Appliance for SMB
We use Unitrends for the whole organization. It backs up all virtual and physical machines to a local backup appliance which is then replicated to the Unitrends cloud storage. This enables our company to restore individual files or recreate virtual machines from the backup appliance in the event the virtual machine is corrupted or removed. Also Unitrends allows us to restore a physical machine to a virtual machine or a bare metal restore if needed.
- Allows for integration with your virtual infrastructure i.e. VMware by connecting to vCenter to see all virtual machines.
- Enables easy replication of backup data to cloud storage
- Web based management is easy to follow
- Limitation of larger files replicating to the Unitrends cloud
- Restore process can hard to manage
July 26, 2016
Unitrends for the win
We use the Unitrends appliance to backup all of server infrastructure across our entire school district. We have placed the appliance off site for disaster recovery. We also backup all of our data using Unitrends as well. We have complete peace of mind that our data is safe and is easily accessible.
- Backup
- Off-Site Data Replication to the cloud
- Ease of Use/Interface
- The new 9.0 user interface has helped tremendously as before it was difficult to navigate.
July 26, 2016
Unitrends Review
We use Unitrends to back up the entire network. From file servers to SQL databases. It backs up everything for us. Previously we used tape backup and that process was slow and often had failures. Unitrends backs up the entire network with quickness and we can now back up everything instead of just picking and choosing like we did with the tape backup.
- Unitrends backs up file servers exceptionally well. We use the incremental forever strategy and we currently get about 45 days of available backups on the appliance per server and we are able to also keep 7 days worth of SQL backups.
- Recovery is a breeze. Browse to the location of the file that needs to be restored and then click restore. A few seconds later the file is back where it needs to be.
- Archiving is very easy. Place a hard drive into the archiving unit, let the archive schedule run and we now have a complete backup from the previous month we can move to another location for safety.
- The web interface is a bit old. They are in beta with a new version, but it takes some getting used to.
- Some of the functions within backing up and restoring can be confusing until you get the hang of it.
- Pushing updated client software still does not work in Windows 2012. That needs to be addressed.
July 26, 2016
Unitrends Recovery Appliance? Yes, you need one.
We deployed the Unitrends Recovery appliance to back up our entire server infrastructure. This includes many virtual Windows servers sitting in a Microsoft Hyper-V environment. We protect SQL Servers, Exchange servers, file shares, and domain controllers. We utilize the archive feature to maintain a weekly offsite copy of the backups, and replicate all backups to the Unitrends Forever Cloud. This set up ensures business continuity, and disaster recovery.
- Cloud replication is easy to configure, and once set up it works reliably all of the time. We have been doing this for 11 months with 100% replication. This can easily be incorporated into a business's disaster response and business continuity plan.
- Data compression and deduplication is efficient beyond our wildest expectations. Our average dedupe ratio is 7:1 and the average data reduction is 5:1 overall.
- Adding new Windows based systems is simple and quick. The Recovery appliance can push out the recovery application onto new equipment directly from the web interface, simplifying the addition of new systems.
- The web interface can be slow at times, with report generation and screen switching taking several seconds (up to 30 some times).
- Navigating the system tree can be a bit tedious if you have many protected systems. A search feature would be nice.
- Retention alerts don't always seem to clear themselves.
July 26, 2016
Reviewing Unitrends Backup Appliance
The Unitrends appliance is used to backup all data on our on-site servers. We use it as part of our disaster recovery planning and for the ability to restore individual files and folders as needed.
- Unitrends support is far and away the best support I've ever received from any backup company. Support requests are answered quickly, by knowledgeable staff, and they proactively follow through until issues are resolved to my satisfaction. Best of all, they have on-shore technicians. I'm not trying to knock the knowledge and expertise of foreign support, but avoiding the language barrier is always a plus.
- Recovery is quick and easy. And if you don't know what you're doing, I will refer you to my aforementioned thoughts on Unitrends support.
- Encrypted replication to the cloud is awesome for disaster recovery planning. This plan also includes forever backup.
- There is a learning curve to learning how to set up and manage backups.
- I dislike the need to swap back and forth between the new UI and the legacy UI.
July 25, 2016
Unitrends, the choice for DR
Unitrends is used to backup data on premise and replicate to the cloud. I am the IT person for BioNex Solutions, so I spec'd it, implemented it and I manage the day to day operations of the back up jobs, archiving and replication to the cloud. Implementing Unitrends appliances and backups addresses numerous critical business functions such as real-time backups, historical archiving, off site DR and ISO compliance with the fantastic reporting capabilities.
- Unitrends is an easy to use, robust, web based application and appliance. It is easy to install, easy to set up and replicates backups to the cloud.
- Unitrends has a user friendly interface that even junior staff can use with minimal training for restores.
- Unitrends has fantastic reporting capabilities that can be used for critical things such as ISO auditing.
- I don't feel that Unitrends needs much improvement. The only complaint I have is that for a site to site replication, you need 3 masters initially in order to start the de-dup process for the rest of the data. I know there was talk of engineering re-architecting that piece so that one master (like replicating to the cloud) is sufficient. I currently don't replicate site to site at BioNex, but I have used this feature with Unitrends at a different company where I also implemented multiple Unitrends appliances
July 15, 2016
A nice Backup System
We use Unitrends primarily for Disaster Recovery and Archival.
- Data deduplication.
- Most systems are able to be backed up using Native APIs.
- Replication has been greatly improved, but needs a little more work.
- Replication speed
- Error reporting needs improvement, reasons for missed backups or incomplete backups are hard to understand with no indication of corrective activity needed.
July 15, 2016
Unitrends works well for us!
Unitrends is used to protect the data of our on premises servers, key workstations, and some mobile users with laptops. Servers include Microsoft Windows Server 2012 hardware, VMware virtual machines running Windows, Linux, and Cisco products. Data center backups run each evening while workstation and laptops run during the day. Our two Recovery-823 units replicate between campuses ensuring backups of our critical systems are available at both locations if needed. Each weekend both systems archive the latest backups to Google Cloud storage. Utilizing Unitrends has lowered our monthly backup costs and eliminated the need to store and manage physical tapes on or off site.
- Easily backup all disks and volumes of a system we wish to image or replace hardware. Instead of deploying Ghost we now just restore using Unitrends.
- Site to site replication of key systems to ensure data access in the event of a disaster.
- User interface and reporting system make Unitrends easy to use and does not take much time to manage weekly.
- Better ability to backup laptop users who only connect to the network periodically during the day. If Unitrends could "detect" a mobile client was online it could then backup opportunistly.
- Better "dashboard" so admins do not have to poke around the system menus for info and status.
- More flexible job control for scheduled jobs that are missed.
July 15, 2016
Backup VMWare with Unitrends
Unitrends is being used to back up the VMWare environment that is the backbone of our entire campus. The ease of use on the dashboard allows us to manage backups without investing a lot of personnel resources. This frees us up to concentrate on other critical areas without having to worry whether our backups will be there when we need them.
- Rehydrating a virtual machine's entire folder structure to to easily find a particular file or set of files
- Scheduling new backups
- Integration with the VMWare environment allows us to see all of our virtual machines in a single place in the back up system.
- Still struggling with setting the schedule/retention periods to get the long term backups that I'm looking for.
We use our Unitrends Recovery Series Backup Appliance to backup all of our virtual machines throughout the school. It allows us to have a secondary copy of files should we have a critical failure on our SAN, but more importantly it allows me to restore files/systems that may have been accidentally deleted or corrupted.
- I found the system very easy to setup and use. I was able to get it up and running within a day of its arrival - with no previous experience in Unitrends Appliances.
- It does a very good job of integrating with VMware. Once authenticated with our system, it sees all of our VMs with no issue.
- It's super easy to spin up a machine from a previous date, and recover files that may have been lost.
- Setting up jobs for the first time took quite a bit of research, and a couple discussions with support. Not that the process was difficult in itself, but just understanding what the different kinds of backups entailed was not clear to a first time user.
- Configuring Backup Copy targets was a little clunky to get setup, but the support was great - and in the end I was able to get everything working.
July 15, 2016
Unitrends Backup review
We use the Unitrends Recovery Series Backup Appliance through our whole organization. It backs up our data to the cloud and on a hard drive to take to a different location.
- Backs up data to the cloud
- Able to recover lost information
- The internal fans went down inside the appliance after only approx. 8 months of use
July 14, 2016
Unitrends Appliance :- Wholeheartedly recommended.
We use the unitrends appliance to back up both our servers and critical workstations. It addresses the issues we had with disaster recovery.
- Very easy to use with a single pane of glass for all backups.
- Reliable, with good scheduling options.
- Support is second to none.
- I have few complaints but speed improvements would be welcome.
- For a company our size, price is always a hot topic, however I believe the appliance to be a good value.
We currently use Unitrends device for backup and recovery in our network. We are very happy with the performance of our Unitrends Recovery device. It works as it should and we rarely have issues with it. Unitrends support is TOP NOTCH!!! The problems we do have are usually resolved in one phone call. Their support staff is helpful and extremely knowledgeable.
- Support is AMAZING
- Device is very easy to use and just works
- Very reliable
- Interface could be more simple .. but I hear the next version addresses some of these issues
July 12, 2016
Unitrends Review
We currently use the Unitrends device for backups and disaster recovery. Overall the product works as it should. When there are problems it can be very frustrating to get things figured out. Our product was undersized when we made our initial purchase (two sizes too small). Getting everything transferred twice was a very big undertaking and involved several weeks of my time.
- Unitrends works very well at VM level backups for various operating systems.
- The ability to restore and test the DR functionality works well.
- Reporting of backups is nice to see what has completed and what hasn't.
- Support has been hard to get in contact with several times.
- Replication has been hard to keep working and requires a lot of monitoring.
- Encryption does not notify you when the key is not entered and all backups and replications fail until the key is entered.
- Backups do not clean up into weekly or monthly backups so if you want to keep any real age you must either have a large amount of space or archive backups.
July 12, 2016
Unitrends - excellent product and support
Divisional use (several departments) to backup a mix of physical and virtual machines and database servers. Previously, we were using a tape backup system from another vendor and were not backing up everything on a regular basis. We have recently added a Unitrends RXDA (archive to removable disks) unit for storing a copy of our weekly backups at a offsite vault location.
- Unitrends support has a great reputation and is provides many channels to work with them.
- Licensing is very straightforward and flexible. Archiving is included. Configuration was a breeze - we were up and running in half a day.
- Solid platform and very stable. Easy to update and push out new versions to clients. New non-Flash interface is nicely done (dashboards).
- If there is an sync issue with an INCR backup on MSSQL, the next scheduled backup will automatically convert to a FULL and resolve itself.
- For those one-off backups during the workday, it would be nice to have the ability to "throttle back" the throughput as not to saturate the network connection and impact users. There is a work-around to overcome with (with another backup of a different server) but it's not optimum.
July 12, 2016
Unitrends a Big Solution for a Small Shop
We use our Unitrends device to make full domain backups and nightly incrementals. The device is intuitive to configure and while it is easy to get the backup data in, it is also very access to access backed up data down to the file level. Accessing and restoring a lost or corrupted user file takes moments.
- Easy configurable backup schema.
- Easily accessible backup data retrieval.
- Lots of relevant canned reports in the system.
- Proactive software update and patch information available.
- I wish that I could generate a detailed backup status report instead of having to archive the weekly report that the system generates after I perform a full [backup].
July 12, 2016
Unitrends Meets Today's Challenges
The Unitrends backup appliance is a simple and effect way to backup all our servers as well as provide the ability to archive those backups for off-site storage. The ability to restore either a single file or complete servers is an easy and quick process.
- Restore single or multiple files.
- Restore complete servers.
- Archive backup for off-site storage.
- Ensure that the new interface has the same capabilities as the old interface.
- I purchased a 22 TB backup appliance, but it will only let me store 16 TB of data. Support has given me some excuse of "unique data", but the bottom line is that I still can only use 16 TB instead of 22 TB. This will be the single reason we may discontinue the use of Unitrends. Explaining your justification does not matter. I purchased 22 TB, I should be able to store 22 TB.
- Increase your support staff and their technical level. Monitor your support calls so you can improve your support staff technical and soft skills.
July 12, 2016
Works for Me
We use two appliances across our district to backup data on our servers, and 2 virtual environments. Each appliance has a recovery appliance plugged into it. Once setup and scheduled it works very well.
- Integrates with virtual appliances hosting VMware very well.
- Small client based sets up and integrates well with appliance whether it is a virtual server or regular server.
- Updates are very simple and can be pushed out to client based servers.
- Bare-metal - we need in short something that boots up like that and clones like Acronis.
- Simpler backup retentioning. seems convoluted.
- Simpler backup and archiving. Just combine the two instead of calling them two different things.
July 12, 2016
UniTrends Review
I use UniTrends for my entire organization to backup all mission critical systems.
- When the appliance is working it seems to backup systems pretty well.
- The user interface is intuitive.
- I can set it up and forget it. The systems alerts me if there are any issues.
- I cannot recover individual mailboxes in Exchange email.
- The system could use better documentation (more complete and more accurate)
- System implementation and software upgrades are error prone and take an inordinate amount of resources to support.
July 12, 2016
Unitrends Recovery Appliance
The Unitrends backup appliance is currently used for our daily backup process for the whole organization. Once a week we have it archive to an external hard drive for off-site disaster recovery. The appliance makes the process dead simple with archive scheduling so we are able to just grab the archive when it notifies us it is complete and send it to storage.
- Simple scheduling interface and wizards to complete the basic setup so you can have a proper backup in no time.
- Easy archiving so we can focus on other tasks.
- Support is friendly and easy to work with if you run into a problem and need help.
- The flash based menu system should be upgraded to HTML 5.
- Ability to easily archive off-site using an rsync target. It is just too expensive to pay for 2 appliances when one is really just a storage target.
June 27, 2016
Unitrends at work - restores do happen
This product is used to backup the whole environment. It was easy to deploy and has been easy to support. We regularly need to do restores and this has not failed in meeting our needs.
- Easy to deploy agent.
- Easy setup and scheduling of backups.
- Quick and efficient options to do restores.
- We have had some replication issues with the cloud and found out after opening a ticket it was a known [issue] - so better communication on outages.
- Support on Linux solutions is not documented well but provided enough to allow us to get the non-Windows devices setup.
- The bare-metal restore and support of it is a little quirky but it works and wish it was a little better.
June 27, 2016
At least it saved my butt from the auditors!
Our Unitrends appliance is being used to backup major business-critical systems, and interface with off-site storage for DR protection. This unit meets our needs well from a licensing standpoint whereas competitors tend to charge for software and licenses for each system that is being backed up. The Unitrends Recovery Series appliance has allowed us to add new servers and VMs to without additional expense.
- The user interface of the appliance is easy to understand, and the initial setup was quick and painless.
- For me, this unit works well as a set-it-and-forget-it solution. Once the setup for each backup was complete, the appliance does it job and nightly reports are all I need to confirm that things are working the way I expect.
- Beyond getting used to the arrangement of menus and such between software releases, the appliance does a good job of making features easy to find and use.
- Documentation of interfacing with cloud-based systems for replication could be easier to understand.
June 21, 2016
Unitrends: The Bold and the Beautiful
Unitrends Recovery was a replacement to a simple online cloud solution used by my company. Critical systems and file servers are now backed up with reliability.
- Bare metal backups are wonderful, this process has been tested and proves to be an excellent feature.
- The GUI is simple to use better then most.
- The restore ability is exceptional.
- Expand on the recovery of files process.
- Better remote administration of agents.
- Broad search options, using less information to pull back more results.
June 20, 2016
Unitrends has the best solution for making backup and recovery simple, fast, and reliable.
We use Unitrends Recovery Series Backup Appliance for our disaster recovery plan. In times of need it has saved time and money. We use it to backup our whole environment for instance servers, file shares, Exchange, SharePoint, and SQL databases. What is really great is you don't need additional licenses to backup different applications.
- Restoring files, databases, Exchange mail items, and servers. Unitrends has done a great job making the process easy and quick.
- Configuring backup with their GUI interface is simple.
- Backups are fast and are compressed nicely.
- Backups and restore are fully customizable.
- The process of configuring backup can be complicated for new users.