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Users have found this product to be incredibly versatile in its applications. It has been praised by customers for its ability to provide …
Overview
What is Unitrends?
The Unitrends Recovery Series Backup Appliances are hardware developed for data backup and management. They cover enterprise backup, ransomware detection, recovery assurance, proactive monitoring, and cloud continuity into a single platform for organizations of all sizes.
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Popular Features
- Incremental backup identification (337)8.282%
- Instant recovery (289)8.080%
- Universal recovery (301)7.373%
- Deduplication and file compression (325)7.272%
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What is Unitrends?
The Unitrends Recovery Series Backup Appliances are hardware developed for data backup and management. They cover enterprise backup, ransomware detection, recovery assurance, proactive monitoring, and cloud continuity into a single platform for organizations of all sizes.
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What is Unitrends?
Unitrends helps solve today’s modern IT data protection problems with purpose-built proprietary cloud environment that integrates with turnkey backup appliances to deliver offsite, long-term data retention and white-glove Disaster Recovery as a Service (DRaaS). Through automation Unitrends aims to minimize manual tasks, eliminates management complexity, and delivers tested hardware and software resilience.
Additional features:
Ransomware Protection
Predictive analytics that monitor data characteristics, flag suspicious files, and alert administrators to threats.
Recovery Assurance
Recovery Assurance tool provides automated failover, recovery testing, and compliance reporting.
Monitoring & Support
Recovery Series backup appliances include predictive analytics that anticipate hardware problems and send out alerts before issues occur. Once an issue is detected, a member of Unitrends’s support team will notify users and help to resolve the problem pre-emptively.
Unitrends Features
Data Center Backup Features
- Supported: Universal recovery
- Supported: Instant recovery
- Supported: Recovery verification
- Supported: Business application protection
- Supported: Multiple backup destinations
- Supported: Incremental backup identification
- Supported: Backup to the cloud
- Supported: Deduplication and file compression
- Supported: Snapshots
- Supported: Flexible deployment
- Supported: Management dashboard
- Supported: Platform support
- Supported: Retention options
- Supported: Encryption
Unitrends Video
Unitrends increases uptime and confidence in a world in which IT professionals must do more with less. Unitrends leverages high-availability hardware and software engineering, cloud economics, enterprise power with consumer-grade design, and customer-obsessed support to nativ...
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Unitrends Technical Details
| Deployment Types | On-premise |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android |
| Supported Countries | Worldwide |
| Supported Languages | English |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Users have found this product to be incredibly versatile in its applications. It has been praised by customers for its ability to provide a secure platform for online transactions, making it an ideal solution for e-commerce businesses. In addition, reviewers have highlighted its effectiveness in protecting sensitive customer information and preventing data breaches. Furthermore, users have reported that the product's seamless integration with various payment gateways makes it convenient and easy to use for both businesses and customers.
Another key use case of this product is its role in streamlining customer service processes. Customers have expressed their satisfaction with the product's intuitive interface, which allows them to easily access information and resolve their queries without any hassle. Moreover, users have commended its robust ticketing system, which efficiently manages and tracks customer inquiries, ensuring prompt and effective responses. This feature has been particularly beneficial for businesses with high call volumes or complex support needs.
Furthermore, this product has proven to be an invaluable tool for project management and collaboration. Users have shared positive experiences about how it facilitates effective communication between team members, regardless of their geographical location. Its seamless integration with popular productivity tools allows for streamlined workflow and centralized project management. Additionally, its customizable reporting features enable businesses to track progress, identify bottlenecks, and make data-driven decisions.
Lastly, this product has emerged as a reliable solution for remote work setups. With the growing trend of remote work, users appreciate the extensive range of features that enable effective collaboration across teams. Its video conferencing capabilities have been particularly praised for their stability and user-friendly interface. Additionally, the product's screen-sharing functionality allows for seamless presentations and virtual meetings.
Overall, this product has garnered positive feedback from users across various industries due to its versatility and effectiveness in different use cases. From secure online transactions to efficient customer service and project management, this product offers a comprehensive solution that meets the evolving needs of modern businesses.
Intuitive User Interface: Users have praised the Unitrends backup system for its intuitive and easy-to-use user interface. Many reviewers have stated that they find the GUI to be logical and appreciate the simplicity of the web interface.
Reliable Performance: Reviewers consistently highlight the high reliability and dependability of the Unitrends backup solution. Unlike some other competitors, users report that it always works without any issues.
Excellent Customer Support: The customer support provided by Unitrends is highly regarded by reviewers. They speak highly of the knowledgeable and responsive support team who are able to quickly resolve any issues that arise. The availability of online chat and email support has also been appreciated by users.
Cost: Many users have mentioned that they find the cost of the system to be on the expensive side. Some reviewers feel that the product does not provide a good value for the price paid.
System Support Decline: Several users have expressed disappointment with the decline in system support. They feel that the system support is not as great as it once was, and some reviewers believe that additional staffing is needed for quicker response times.
Confusing Scheduling: Users have found the system scheduling to be confusing, especially for beginners. Some reviewers mention that it can take time to get used to and understand how to set up and manage schedules effectively.
Users commonly recommend the following aspects of Unitrends Backup and Recovery:
- Users appreciate the excellent tech support provided by Unitrends. They find them to be prompt and effective in assisting with any issues encountered. The knowledgeable and helpful customer support staff is highly praised.
- Unitrends Backup and Recovery is considered an inclusive solution with flexible options. Although it is an expensive product, users acknowledge that it offers comprehensive backup capabilities that can be tailored to meet their recovery needs.
- Users find Unitrends easy to use, mentioning its seamless integration and the peace of mind it provides. They suggest spending time with the software after purchase to understand its interface thoroughly.
Overall, users highly recommend Unitrends as a reliable backup and recovery solution for businesses, especially in education and SMB sectors. They suggest trying out Unitrends in your environment and taking advantage of their excellent tech support.
Attribute Ratings
Reviews
(51-75 of 371)Companies can't remove reviews or game the system. Here's why
We use [Unitrends Data Center Backup and Recovery] to back up our shares.
- it just works
- Never had an issue
- When updating, I have to change one thing, but other than that, it just works
- Cannot think of anything it needs
April 24, 2021
Unitrends in the wrong direction!
The short version, we are not using Unitrends Data Center Backup and Recovery [anymore]. The long version, we found support staff lacking in knowledge with regards to [the] configuration of the appliance. We were sold a backup and recovery solution with 10gb ethernet nics. We tried all manners of solutions to get performance at or near 6-7gb. Unitrends support recommended we switch to fiber. We were sold, shipped, and attempted to install three different fiber cards into our Unitrends Data Center Backup and Recovery appliance. It seems the engineers at Unitrends Data Center Backup and Recovery are/were not communicating with the support staff. Support recommended the wrong fiber card the first time. Ordered the ‘correct’ fiber card, attempted to install [it], [the] appliance would not see the card. Turns out our appliance did not support the second card. Support then recommended we purchase and install, yep you guessed it, the first card we had already shipped back. Attempted to install this card for the 5th or 6th time, at this point, a senior engineer jumped into the troubleshooting and after a week or two of conversations, we were sold the wrong appliance, to begin with. We ended up going to a competitor, the one with a similar name to an 80s cubed game. Backup times on the Unitrends for a 2TB vm, 6 hours. Backup times on the competition’s solution, 30-45 minutes. Oh and we get full 40gb throughput using the 4 channel fiber modules built into the device. Also, the new box is capable of providing backups during the day. Almost zero impact to the end-user.
- Boxes up nicely
- [...]
- [...]
- [...]
- Tech support
- Tech support
- Tech support
- Why sell a device, if no one at your company knows how to configure it
April 24, 2021
Unitrends Works!
We utilize Unitrends Data Center Backup and Recovery to backup all of our data from teachers and other staff members. The technology department backs up files for all of the teachers in our corporation. We have used Unitrends Data Center Backup and Recovery to restore information systems after we were hit with ransomware at the end of 2019. It was an excellent resource to have at that point in time and we were able to successfully restore most systems from our Unitrends Data Center Backup and Recovery.
- Backups critical data
- Is easy to access when needed
- Nothing
April 23, 2021
Unitrends is the best backup solution I have used.
Unitrends Data Center Backup and Recovery is used for all backups for virtual and physical servers for our school.
- Single console for physical and virtual servers.
- Backups are consistent and reliable.
- As of now, I have found their cloud backup very, very unreliable.
- When there is a problem with the could backup it takes a long time to resolve the problem.
- Cloud backup [needs] improvement.
April 23, 2021
Unitrends--dependable, reliable and forward thinking.
The IT department uses Unitrends Data Center Backup and Recovery to back up critical organizational data generated by physical and virtual servers. The backup process helps mitigate risk and is part of our disaster recovery plan. It also helps enable rapid restoration of files, should a user inadvertently delete an important file from a server.
- Intuitive web UI makes frequent tasks easy and navigation less cumbersome
- Expandable and versatile appliance allows for external devices for archiving
- High performance appliance doesn't make you wait for file restoration
- Ability to download appliance software through site and not just through appliance UI
- Different default IP address--may conflict with some existing networks
- More external connection options (e.g., USB-C) for faster backup copies
April 23, 2021
Unitrends Backup Review
My Unitrends Recovery Series performs incremental backups on a flexible schedule to accomplish our recovery goals. We can recover to dissimilar hardware, a virtual machine, or simply grab a few files out of a backup if that is what we need. We also use it to store copies of our data offsite. We can test our disaster recovery plans, as well as test individual backups. Our organization relies on it to protect the business in the case of a disaster.
- Incremental Forever Backups -- Only one full required.
- Data Deduplication -- More backups are able to fit on the appliance.
- Price is high relative to others.
- It is easy to sacrifice capacity to get a lower price -- which means the unit is too small in years to come.
April 22, 2021
Unitrends products just work!
We use Unitrends on-prem, cloud and DRaaS solutions to backup all of our Enterprise data.
- It is a Rock-Solid backup product platform.
- Unitrends Support is stellar, and always able to resolve any issues we have.
- Unitrends cloud solutions are tried-and-true, and we run a full DRaaS test every year.
- There is nothing I would be able to suggest as an improvement - they are awesome!
April 22, 2021
Unitrends can help achieve Zen
Score 8 out of 10
Vetted Review
Verified User
We use our fantastic Unitrends appliance as our primary backup for our Windows servers, Cisco phone system and a few desktops. We have select servers set to use the Instant Recovery feature which would allow us to spin up a virtual machine from a backup and use it in production.
- Ease of use.
- Retention policies that are easy to understand and implement.
- Updating the backup client is very easy.
- Support was lackluster last year.
- The new user interface is still missing key features that the old interface had.
- The new web interface is not intuitive.
April 22, 2021
Uni backup for the win
The Unitrends Data Center Backup and Recovery backups all of our server and computing systems. One feature is it can backup IBM AIX along with windows servers. That was a key for us and saved a fair amount of complexity by having one backup system. We use the standard file by file backup for some of our data and [for] others we use the complete image backups. VMware backups are painless and efficient. Based on VMware snapshots set to do incremental forever and the system does [an] automatic consolidation every week or so they call a synthetic backup. SQL Server and MS Exchange have specific agents that will [back up] their specific [database] types. Lastly, we send a portion of our data to their forever cloud for disaster recovery and compliance.
- Snapshot backups
- Compression
- Easy off site
- Purpose build appliance
- No Object level restore for MS Active Directory
- Make it simpler to use eternal devices for special backups and related
April 21, 2021
Unitrends is great for file level backups
We currently utilize Unitrends across our organization as our backup solution for multiple building servers and services. In the past we have utilized it to restore deleted or corrupted data on shared drives from data servers and to restore SQL databases. These tasks were incredibly simple to do using Unitrends. We really like the ability to do file level recovery. This is useful when a staff member or student accidentally deletes a few files from a shared drive or folder. We don't necessarily want to restore an entire server or drive, so it's nice that we can path into the backup and grab just the missing files that we need. The SQL restore was great as well. It not only restored the database but also setting involved with the application that the database was associated with. This made restoring the corrupted server extremely simple.
- File level restoration.
- SQL Database restoration.
- Managing multiple backup routines.
- The new user interface seems to be missing some of the functionality of the old interface.
- Better organization in the interface.
April 21, 2021
Unitrends has saved the day!
We currently use two Unitrends [Data Center Backup and Recovery] appliances in our main data centre to backup and provide recovery assurance for our entire enterprise. We also use a couple of cold copy NFS backup targets for long term retention and to provide offsite storage for several of our important systems. We also use it for compliance reasons as it performs scheduled automatic restores of several systems weekly and emails the completed test results
- VM backups work very well with or without backup agents. We have a catch all job configured so that any newly added VM's are automatically backed up without any further intervention
- Instant restores have saved the day a couple of times where the appliance spun up a recovered VM on the appliance itself in minutes and got our web presence back online with minimal downtime
- The thing I like best with Unitrends is that they have the best customer support I've experienced. They get back very quickly with a resolution and with their support tunnels they will often fix any issues remotely without me having to do anything other than open a support ticket
- Bare metal restores work better than any of the competitors during our evaluation process. I thankfully haven't had to perform any aside from a couple tests but it's great to know they can be relied on
- There is a bit of a learning curve especially with the SLA policies
- I would appreciate if there were wizards or automated guides for setting up some of the jobs or cold copy targets
- It would be nice if errors came with hyperlinks to related KB articles
April 20, 2021
Unitrends Data Center Backup and Recovery allow us to sleep at night when a disaster strikes
We currently use Unitrends Data Center Backup and Recovery as our backup system for our physical and virtual servers, and once in a while for a workstation. So far we have about 12 servers being backed up on a daily basis and also monthly backups.
- Their support is amazing. When I was having issues that I cannot figure out, they were able to help me in a very timely manner
- Restoring servers was easy to do when we had a few cases in the last couple of years. It is scary to deal with a situation like this but once we start the process to recover, it works like a champ.
- Their support is great. A huge reason for me to purchase a product is to have support. If I am in a pickle and I need help, I need to be able to contact someone to help me fix the issue.
- Their console is difficult to navigate
- They have constant updates on their agents, which can become annoying
- I found that sometimes the view on the dashboard can take some time to see running jobs
We use it to back up VMware hosts and include backup copy for disaster recovery. We have implemented, ran audit tests and file recovery. This has been implemented for approximately a year in the current environment and I used it previously for approximately 15 years.
- Virtual machines restore.
- Audit test.
- Incremental check points.
- Updates are a little involved especially if you get too far outdated.
April 20, 2021
Snappy interface and reliable local backups with responsive support to help with finnicky cloud backup
Used for DR at one large site. Backing up 20TB of data along with a handful of server images. Didn't get the appliance, went with the Hyper-V install on one of our servers. Also using their cloud product for off-site backups.
- Responsive interface.
- Knowledgeable and responsive support team.
- Straightforward configuration.
- Restore process is cumbersome and time-consuming.
- Cataloging of data to prepare for off-site fulls seems overly length, support has no fix.
- Agent updates require new fulls.
April 20, 2021
10 out 10 reliability and simplicity
We use two instances of Unitrends Data [Center Backup and Recovery] in two VMware clusters separated by a slow link. These instances are the core of our DR strategy. Virtual machines are being backed up nightly in most cases, but some are backed up multiple times a day. Some are then replicated to a "cold" storage device. The idea is to have the eggs in multiple baskets.
The virtual machines being backed up are linux of various flavors and Windows. Disk sizes range from from 10 GB to 12 TB. I am really impressed with the simplicity of Unitrends [Data Center Backup and Recovery]. It just works!
The virtual machines being backed up are linux of various flavors and Windows. Disk sizes range from from 10 GB to 12 TB. I am really impressed with the simplicity of Unitrends [Data Center Backup and Recovery]. It just works!
- Very reliable. We tried VDP and Veeam in the past and reliability was not a strong point for these competitors. It is a huge relief to have a backup system that just keeps on working.
- Deduplication is working great and it does not consume a lot of CPU resources. This is a great asset and allows running Unitrends Data Backup without allocating a large slice of resources from production loads.
- Disk access requirements are fairly low. This is very valuable, because implementing Unitrends data backup does not require investment in new data storage, capable of high IOPS. We have it running on non-accelerated RAID that is capable of around 3-4k IOPS and there are no complaints.
- Low network requirements. Deduplication is done inline, reducing network traffic. The replication of our VM backups is happening over a 1 G link and the traffic is not noticeable.
- I would like to see a feature where the Unitrends [Data Center Backup and Recovery] adds a newly created virtual machine automatically to a new backup schedule based on some criteria like a tag. As it stands today, auto selection is only based on name of the VM and the job is assigned to an already existing schedule.
- Unitrends [Data Center Backup and Recovery] has a File Level Recovery feature. A single file can be recovered from a Windows server, without the need to restore the entire machine. I would like to have this functionality for Linux machines as well.
April 20, 2021
Overview of Unitrends Cloud Environment
[Unitrends Data Center Backup and Recovery] is used by our corporate headquarters.
It allows for us to have a safe and secure off-site data recovery environment in the event of a catastrophic event.
It also allows for recovery of data should it accidentally get purged or deleted from the Unitrends Appliance.
It allows for us to have a safe and secure off-site data recovery environment in the event of a catastrophic event.
It also allows for recovery of data should it accidentally get purged or deleted from the Unitrends Appliance.
- Security - Data is encrypted and kept in a secure data center.
- Data is readily available 24x7.
- Business disruption is minimally impacted.
- They need to allow for the managing and deleting of older backups as they continue to use unnecessary space.
- Unitrends allows for all or nothing. Either a backup of say an SQL DB remains forever or gets deleted entirely and once deleted, it cannot ever be backed up to the data center again.
- This nonsense of no management of the data leads to continuous data growth which eventually will grow past a companies contracted size limit. This leads to more expense on the part of the client. Nothing more than a great money maker for Unitrends!
April 19, 2021
Good product with good potential
We are MSP so we resell it and manage it for our clients. Helps us with streamlining backup solution.
- Set it and forget it approach.
- One pane of glass.
- One place to get support.
- Integration with Kaseya.
- Integration with Kaseya could be better.
- The standalone backup product need s UI and other features.
- Remote management of units would be useful.
We are utilizing Unitrends MSP as are new standard backup solution both internally and as the primary offering to our Managed Services clients. It addresses both cost sensitivity with our clients compared to its competitors and provides us a confident solution we can stand behind to deploy everywhere.
- Compatibility with every system our clients and new engaged clients can potentially run.
- multiple backup methods mean we have options if a particular system is having issues (usually on new clients before we can get them fixed up).
- Management and monitoring are clear and concise via the portal and works with solutions like Backup Radar and RMM.
- Email reporting and configuration is a bit light.
- Deployments may require using SSH and editing config files manually for settings that could be tucked in an advanced menu in the UI.
April 19, 2021
Unitrends MSP FTW!
We back up every Windows server we manage using Unitrends, 75 servers across 35 clients, replicated to 3 different hosts in our offsite datacenter. We are able to virtualize every server both locally and in the cloud, providing total resiliency to our clients.
- Management of all appliances can be done from 1 pane of glass.
- Detailed and easy to read email reports make verifying operations very easy.
- Centralized software updates for all appliances.
- Better and more detailed logging in the MSP console.
- Inclusion of access verification (virtual boot tests) in MSP console.
- More consistent results in various reporting views.
April 16, 2021
Unitrends quick easy recovery from complete SAN fail.
We have used Unitrends for over 5 years now. It has been a great product and is very price competitive. We had an event where our primary SAN with over 20 servers on it failed. We were able to restore the primary domain servers and main production servers within a couple hours, and the remaining servers within a day or two. Most users were not even aware of the outage. Love the product!
- Quick setup.
- Tech support knowledgeable.
- When data store looses power or connection have to reboot the server to reconnect.
April 16, 2021
Expensive but feature rich RELIABLE product
We have an onsite appliance that backups up all of our data center (virtual machines and physical machines), these backups are then replicated out to a cloud provider to another Unitrends appliance for offsite disaster recovery. This allows us to have good local backups that we can restore quickly if needed but also allows us to have an offsite recovery point if we were to face a total loss.
- Reliable - always works.
- Quick - It's able to do a restore, especially of virtual machines, very quickly and even directly on the backup appliance if needed.
- Cloud Options - Really useful as offsite disaster recovery.
- File Level Recovery - While it works well the interface could be better.
- Automated Verification - Again while it works it could be better and more "hands off."
April 16, 2021
Set it and forget it backups!
We are backing up critical VM's nightly.
- Set it and forget it.
- Customer service.
- Daily reports.
- None.
April 16, 2021
New to Unitrends but I love it.
We currently use Unitrends to backup all of our organization's data.
- Friendly web interface.
- Email alerts.
- Understanding what backups have failed.
- Email clutter.
- Old backup server needs constant power cycle.
April 16, 2021
Unitrends Backup Software.
It is our primary backup solution. We use it for everything backup related.
- Backup VMs.
- Backup file level.
- Backup SQL and exchange.
- Slow restore points.
- Attaching backup targets.
- Can't pause job for more important situations.
April 16, 2021
A Small Sys Admins Review
Score 9 out of 10
Vetted Review
Verified User
We use it in our organization as a primary backup appliance, and it is being used across our entire company. This addresses our need for instant recovery of data.
- VM backup
- Cloud backup
- File leaves backups for fast recovery of data
- Better support portal interface. It was very difficult to register with the new platform
- Would like the ability to see pertinent help information on the individual page you are on.