Overview
What is Unitrends?
The Unitrends Recovery Series Backup Appliances are hardware developed for data backup and management. They cover enterprise backup, ransomware detection, recovery assurance, proactive monitoring, and cloud continuity into a single platform for organizations of all sizes.
Unitrends Saves the Day!!
my backup adventure
Unitrends UB software lets you sleep at night
Unitrends Data Center Backup and Recovery the all in one backup solution.
Unitrends Data Center Backup and Recovery
Unitrends - Reliable and efficient backup solution
Unitrends' backup solution saves me 1-2 hours per day.
Unitrends - a no brainer for backup and recovery!
Great Products, Good Value
Hassle-Free Backup and Recovery System for Everyone
Satisfactory Results From Unitrends Data Center Backup and Recovery
Unitrends Data Center Backup and Recovery for VMware Backups - The Right Tool for the Right Job.
A Great Backup Solution
In the Beginning, Unitrends MSP was There!
Exemplary software for disaster recovery.
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Incremental backup identification (337)8.282%
- Instant recovery (289)8.080%
- Universal recovery (301)7.474%
- Deduplication and file compression (325)7.373%
Reviewer Pros & Cons
Pricing
What is Unitrends?
The Unitrends Recovery Series Backup Appliances are hardware developed for data backup and management. They cover enterprise backup, ransomware detection, recovery assurance, proactive monitoring, and cloud continuity into a single platform for organizations of all sizes.
Entry-level set up fee?
- Setup fee optional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Features
Data Center Backup
Data center backup tools send data to a secure storage location after encryption and de-duplication
- 7.4Universal recovery(301) Ratings
Universal recovery is the ability to restore backups to any machine regardless of the platform
- 8Instant recovery(289) Ratings
Instant recovery is the ability to restore operations very rapidly
- 8Recovery verification(287) Ratings
Recovery verification is automated testing and verification of backups
- 6.7Business application protection(261) Ratings
Protection of all applications running in the data center
- 7.9Multiple backup destinations(267) Ratings
Multiple backup destinations is the ability to backup data to more than one location
- 8.2Incremental backup identification(337) Ratings
Incremental backup identification is the ability to identify incremental changes since last backup
- 7.3Backup to the cloud(212) Ratings
Ability to store and back up data to the cloud
- 7.3Deduplication and file compression(325) Ratings
Integrated deduplication and compression capabilities
- 8Snapshots(242) Ratings
Ability to take regular snapshots to ensure that Recovery Point Objective (RPO) is met
- 8.1Flexible deployment(5) Ratings
Deployment on any servers with full support for all applications being used
- 8Management dashboard(5) Ratings
Web-based dashboard allowing configuration and monitoring of all backups
- 9Platform support(5) Ratings
Product supports multiple operating systems and applications
- 8.1Retention options(5) Ratings
Provision of best-practice and customizable retention policies with reporting
- 8.1Encryption(4) Ratings
Data encryption to ensure that data is safe while being backed-up
Product Details
- About
- Competitors
- Tech Details
- Downloadables
What is Unitrends?
Unitrends helps solve today’s modern IT data protection problems with purpose-built proprietary cloud environment that integrates with turnkey backup appliances to deliver offsite, long-term data retention and white-glove Disaster Recovery as a Service (DRaaS). Through automation Unitrends aims to minimize manual tasks, eliminates management complexity, and delivers tested hardware and software resilience.
Additional features:
Ransomware Protection
Predictive analytics that monitor data characteristics, flag suspicious files, and alert administrators to threats.
Recovery Assurance
Recovery Assurance tool provides automated failover, recovery testing, and compliance reporting.
Monitoring & Support
Recovery Series backup appliances include predictive analytics that anticipate hardware problems and send out alerts before issues occur. Once an issue is detected, a member of Unitrends’s support team will notify users and help to resolve the problem pre-emptively.
Unitrends Features
Data Center Backup Features
- Supported: Universal recovery
- Supported: Instant recovery
- Supported: Recovery verification
- Supported: Business application protection
- Supported: Multiple backup destinations
- Supported: Incremental backup identification
- Supported: Backup to the cloud
- Supported: Deduplication and file compression
- Supported: Snapshots
- Supported: Flexible deployment
- Supported: Management dashboard
- Supported: Platform support
- Supported: Retention options
- Supported: Encryption
Unitrends Video
Unitrends Competitors
Unitrends Technical Details
Deployment Types | On-premise |
---|---|
Operating Systems | Windows, Linux, Mac |
Mobile Application | Apple iOS, Android |
Supported Countries | Worldwide |
Supported Languages | English |
Comparisons
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Reviews and Ratings
(635)Community Insights
- Business Problems Solved
- Pros
- Cons
- Recommendations
Users have found this product to be incredibly versatile in its applications. It has been praised by customers for its ability to provide a secure platform for online transactions, making it an ideal solution for e-commerce businesses. In addition, reviewers have highlighted its effectiveness in protecting sensitive customer information and preventing data breaches. Furthermore, users have reported that the product's seamless integration with various payment gateways makes it convenient and easy to use for both businesses and customers.
Another key use case of this product is its role in streamlining customer service processes. Customers have expressed their satisfaction with the product's intuitive interface, which allows them to easily access information and resolve their queries without any hassle. Moreover, users have commended its robust ticketing system, which efficiently manages and tracks customer inquiries, ensuring prompt and effective responses. This feature has been particularly beneficial for businesses with high call volumes or complex support needs.
Furthermore, this product has proven to be an invaluable tool for project management and collaboration. Users have shared positive experiences about how it facilitates effective communication between team members, regardless of their geographical location. Its seamless integration with popular productivity tools allows for streamlined workflow and centralized project management. Additionally, its customizable reporting features enable businesses to track progress, identify bottlenecks, and make data-driven decisions.
Lastly, this product has emerged as a reliable solution for remote work setups. With the growing trend of remote work, users appreciate the extensive range of features that enable effective collaboration across teams. Its video conferencing capabilities have been particularly praised for their stability and user-friendly interface. Additionally, the product's screen-sharing functionality allows for seamless presentations and virtual meetings.
Overall, this product has garnered positive feedback from users across various industries due to its versatility and effectiveness in different use cases. From secure online transactions to efficient customer service and project management, this product offers a comprehensive solution that meets the evolving needs of modern businesses.
Intuitive User Interface: Users have praised the Unitrends backup system for its intuitive and easy-to-use user interface. Many reviewers have stated that they find the GUI to be logical and appreciate the simplicity of the web interface.
Reliable Performance: Reviewers consistently highlight the high reliability and dependability of the Unitrends backup solution. Unlike some other competitors, users report that it always works without any issues.
Excellent Customer Support: The customer support provided by Unitrends is highly regarded by reviewers. They speak highly of the knowledgeable and responsive support team who are able to quickly resolve any issues that arise. The availability of online chat and email support has also been appreciated by users.
Cost: Many users have mentioned that they find the cost of the system to be on the expensive side. Some reviewers feel that the product does not provide a good value for the price paid.
System Support Decline: Several users have expressed disappointment with the decline in system support. They feel that the system support is not as great as it once was, and some reviewers believe that additional staffing is needed for quicker response times.
Confusing Scheduling: Users have found the system scheduling to be confusing, especially for beginners. Some reviewers mention that it can take time to get used to and understand how to set up and manage schedules effectively.
Users commonly recommend the following aspects of Unitrends Backup and Recovery:
- Users appreciate the excellent tech support provided by Unitrends. They find them to be prompt and effective in assisting with any issues encountered. The knowledgeable and helpful customer support staff is highly praised.
- Unitrends Backup and Recovery is considered an inclusive solution with flexible options. Although it is an expensive product, users acknowledge that it offers comprehensive backup capabilities that can be tailored to meet their recovery needs.
- Users find Unitrends easy to use, mentioning its seamless integration and the peace of mind it provides. They suggest spending time with the software after purchase to understand its interface thoroughly.
Overall, users highly recommend Unitrends as a reliable backup and recovery solution for businesses, especially in education and SMB sectors. They suggest trying out Unitrends in your environment and taking advantage of their excellent tech support.
Attribute Ratings
- 8.9Likelihood to Renew25 ratings
- 6.2Availability2 ratings
- 5.6Performance2 ratings
- 8.2Usability14 ratings
- 7.9Support Rating23 ratings
- 7.1Online Training2 ratings
- 8.7Implementation Rating12 ratings
- 7.1Configurability2 ratings
- 3.8Product Scalability2 ratings
- 5Ease of integration1 rating
- 8.2Vendor pre-sale2 ratings
- 8.2Vendor post-sale2 ratings
Reviews
(1-25 of 176)my backup adventure
- UDCB&R can protect a wide variety of systems, including physical servers, virtual machines, cloud-based environments, and even mobile devices. Supports multiple operating systems including Windows, Linux and Unix, as well as a range of hypervisors such as VMware, Hyper-V
- UDCB&R can scale to protect large, complex environments with thousands of virtual machines and hundreds of physical servers. Optimizes for high-performance backup and recovery operations, leveraging techniques such as parallel backups, deduplication, and WAN optimization to maximize throughput and minimize backup windows
- UDCB&R includes disaster recovery capabilities such as failover/failback, auto-recovery, and advanced replication. It also includes cloud-based disaster recovery support, allowing users to replicate data to public or private clouds for offsite backup and disaster recovery.
- UDCB&R provides real-time monitoring of backup and recovery operations with customizable dashboards and reports that provide visibility into backup status, capacity usage and more. Supports integration with monitoring tools such as Microsoft System Center
- UDCB&R includes a number of security features to protect data both in transit and at rest. Supports encryption of data in motion and at rest, including AES-256 encryption of backup data stored on disk or in the cloud. It also includes features such as two-factor authentication and role-based access control to ensure that only authorized personnel can access backup data.
- slow user interface
- difficult to use interface
- slow cloud
Unitrends - Reliable and efficient backup solution
- Easy setup
- Easy job setup
- Easy restore
- I find it difficult to see how much space each backup is taking
- Way easier to just set up to backup files on a device instead of the whole device without getting a warning message
Great Products, Good Value
- On-premises is great because when we lose our internet connection, the backups still function properly.
- Onboarding was fast and thorough.
- Chat support is easily understandable. It doesn't seem like they outsource that to other call centers.
- The pricing beat most other competitors, which was most important to us.
- There are 2 different UI's. There have been improvements, so the old UI might have been phased out.
- There are tunnel issues at times when needing support. Nothing that happens regularly enough though.
- Sometimes, I have to run a new full backup to get a successful backup to complete.
Hassle-Free Backup and Recovery System for Everyone
- It has fully automated and customizable dashboards that can run with less administrative attention.
- It should be able to run on virtual machines or be deployed as a virtual machine within MS Azure or AWS.
- It's AI-based ransomware detection helps to understand data characteristics and alerts for ransomware attacks.
- Automated failover and copy data management security are only available with the 'Enterprise Plus' plan.
- More flexible subscription plans would be helpful for small to medium businesses to use their services.
- It feels like data recovery takes a bit longer to process and there wasn't an option to restore them to a different drive.
Unitrends Data Center Backup and Recovery for VMware Backups - The Right Tool for the Right Job.
- It backs up VM's pretty quickly.
- I like that it is appliance-based as it is much easier and cheaper to deploy that way.
- It is very simple to upgrade.
- It runs well with older storage hardware. I was able to put some older NAS devices to use.
- Some of the concepts, like replication, are very confusing.
- What I think are simple setup things can end up being a tech call.
Reliable, powerful, and expensive
- Automation backup schedule
- Speed of backup
- Speed of recovery
- Complication of navigating the user interface
- Frequent backup problems on client servers (errors)
- Frequent updates to install
- Easy to deploy.
- Reporting.
- Managing jobs.
- The recovery of specific items on file level backups can be tedious to find.
- Support by phone.
- Better logs for why items failed.
Unitrends Make Life Better
- The setup of the device is very straightforward and simple. It's not confusing when configuring the backup device.
- Adding assets to the system is very easy. The Unitrends agent that enables the backup of devices is simple to install. Once it is installed, you move on to creating a job for backing up the asset, which is also simple to setup.
- Looking at the whether backup jobs are successful has a well laid out UI. You can filter by almost anything you want to find specific jobs or assets to check on the backups that were made.
- Errors on backup jobs could be more clearly explained. As the administrator of the device for my company, I often don't know what caused an error, and can't tell from the error information what happened or caused the error.
- Updates of the devices should have an automatic option. It takes to much time to do an update to the devices if updates haven't been maintained.
- Shutdown and restarting the device should be available from the main UI screen to eliminate some time when doing updates or if you're doing some maintenance on the device.
- Ease of use.
- Reliability of backups.
- Restore options.
- Better and easier removeable drive options for manual off site backups.
- Faster recovery times.
- More failsafe prompts to prevent overwriting existing VMs upon restore.
Unitrends, it has really improved
- Centralized backup management
- Easy cloud integration
- The new interface is very user friendly
- Better Active Directory integration
- More storage options
- Faster customer support
Good fit, reliable performance, decent value
- Reports are helpful for general monitoring.
- Adding new assets is simple.
- Interface is fairly intuitive.
- Mostly "set it and forget it".
- Error detail reports are still fairly cryptic.
- More options for reporting format would be nice (graphs, charts, etc).
- 3rd party cloud storage options would be welcome.
A struggle
4 business units in 4 different Midwest states.
It is our backup & recovery tool set.
- Easy to install and set up.
- Easy to implement AD security.
- Handles basic functions...easily.
- GUI interface is very slow (for many features). GUI interface is incomplete; pieces of information that are desired are sometimes not available.
- Buggy code. We have become something of a testing ground for them. We have discovered bugs and they have tested out new features and fixes in our environment.
- Poor notification on failures and problems with the product.
I believe their target is the small market.
- Very intuitive interface and admin console.
- Quickly restores backups to intended targets.
- Compression is great which allows for more space to be utilized.
- Instant recover quickly gets a server back up for temp purposes.
- Frequency of updates.
- Sorting of some columns/sections could be better.
- Helping admins better understand differences in back up schema.
- Ease of use.
- Recovery point management.
- Backup reconciliation.
- Broad integrations.
- Better reporting.
- Better handling of errors and fallback.
- Sizing.
I recommend Unitrends
- Very Fast.
- Easy to use interface.
- Linux based and very secure.
- Cost may be an issue for some people.
- Updates can take some time.
Unitrends has been a valuable asset protection tool
- Allows for backup of physical and virtual servers.
- Performs database backups where SQL server is involved.
- Allows recovery of an entire server or individual files as requested from users.
- After recovering files to a CIFS share it is not easy to delete the files after you are finished with them.
- Inside the backup and restore dashboard some of the options are named similarly and it can be easy to confuse them sometimes (Recover files vs. File Level Recovery vs Instant Recovery).
- It can sometimes take a while for replication to complete but that is influenced by the connection speed.
Solid backup that let's us sleep at night
- Integration with Kaseya VSA
- Single "pane of glass" management across [the] entire client base
- Outstanding customer support, very responsive
- Good value for features
- Intuitive interface, easy to use and manage
- More details and options on alerts
- Better reporting. more logging information
- More control over restore options
Unitrends - A Solid Backup Partner As Simple As 1-2-3
- Integration with SQL Server databases for full and incremental backups
- Agents are easily deployed and upgraded for VM hosts
- Pulling backups and either deploying or performing in-place restore jobs is straight-forward and intuitive
- Regular reports of success/failed backup jobs makes managing any issues easy to diagnose
- Like other solutions, Unitrends does require [the] use of agents for hypervisor hosts and database servers
- There is an upfront cost for the on-premises hardware (though they do allow you to roll your own)
- Some on-premises configurations need to be done via console/SSH rather than through the web interface (such as setting up TLS)
- Not a huge learning curve
- Fairly good UI
- Client agent was not resource-intensive
- Sadly, [we] had a HUGE need for [the] daily administration.
- Our appliance was not super-stable and would hang and crash often requiring a restart.
- Reporting could be better, there were some more useful things in the old UI that were not apparent in the new one.
Solid Backup Solution
- Speed of recovery
- Backup Copies
- Decent user interface
- The add-on appliance that we use for backup copies has a single fan speed that can be VERY loud. Variable fan speeds would be a big plus.
Unitrends Backup Review
- Incremental Forever Backups -- Only one full required.
- Data Deduplication -- More backups are able to fit on the appliance.
- Price is high relative to others.
- It is easy to sacrifice capacity to get a lower price -- which means the unit is too small in years to come.
Unitrends has always worked well in my mostly Windows environment. The documentation is well written and informative for all of the scenarios that I've run into, and if it doesn't answer my question or my environment is different, support has always been there to answer those questions. Support is highly recommended as the engineers are very familiar with the product and they go above and beyond for their customers.
The new interface is a large improvement over the old flashed based one.
Unitrends can backup a variety of applications, but be aware that while Exchange and SharePoint can be restored by Unitrends, to do single item recovery requires an additional third party license (Kroll OnTrack) which at the time of purchase wasn't super clear and caused a bit of a kerfuffle during an incident that we had to recover some individual mail items.
Legal Hold is a feature that is likely to cause lots of issues if you use it without fully understanding it. It isn't a bad feature, but a lack of space and not planning for legal hold will cause lots of backups to fail.
Unitrends can help achieve Zen
- Ease of use.
- Retention policies that are easy to understand and implement.
- Updating the backup client is very easy.
- Support was lackluster last year.
- The new user interface is still missing key features that the old interface had.
- The new web interface is not intuitive.
Unitrends is great for file level backups
- File level restoration.
- SQL Database restoration.
- Managing multiple backup routines.
- The new user interface seems to be missing some of the functionality of the old interface.
- Better organization in the interface.
Snappy interface and reliable local backups with responsive support to help with finnicky cloud backup
- Responsive interface.
- Knowledgeable and responsive support team.
- Straightforward configuration.
- Restore process is cumbersome and time-consuming.
- Cataloging of data to prepare for off-site fulls seems overly length, support has no fix.
- Agent updates require new fulls.
Overview of Unitrends Cloud Environment
It allows for us to have a safe and secure off-site data recovery environment in the event of a catastrophic event.
It also allows for recovery of data should it accidentally get purged or deleted from the Unitrends Appliance.
- Security - Data is encrypted and kept in a secure data center.
- Data is readily available 24x7.
- Business disruption is minimally impacted.
- They need to allow for the managing and deleting of older backups as they continue to use unnecessary space.
- Unitrends allows for all or nothing. Either a backup of say an SQL DB remains forever or gets deleted entirely and once deleted, it cannot ever be backed up to the data center again.
- This nonsense of no management of the data leads to continuous data growth which eventually will grow past a companies contracted size limit. This leads to more expense on the part of the client. Nothing more than a great money maker for Unitrends!
On the other hand, leaving all that archived data out there forever only allows for growth greater that what the client has contracted for and now becomes an additional expense.
This is not discussed by Unitrends during the negotiation period! Just a cash cow for Unitrends!