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Unitrends

Unitrends

Overview

What is Unitrends?

The Unitrends Recovery Series Backup Appliances are hardware developed for data backup and management. They cover enterprise backup, ransomware detection, recovery assurance, proactive monitoring, and cloud continuity into a single platform for organizations of all sizes.

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Recent Reviews

TrustRadius Insights

Users have found this product to be incredibly versatile in its applications. It has been praised by customers for its ability to provide …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • Incremental backup identification (337)
    8.2
    82%
  • Instant recovery (289)
    8.0
    80%
  • Universal recovery (301)
    7.4
    74%
  • Deduplication and file compression (325)
    7.3
    73%

Reviewer Pros & Cons

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Pricing

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Unavailable

What is Unitrends?

The Unitrends Recovery Series Backup Appliances are hardware developed for data backup and management. They cover enterprise backup, ransomware detection, recovery assurance, proactive monitoring, and cloud continuity into a single platform for organizations of all sizes.

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttp://www.unitrends.com/products/recov…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Features

Data Center Backup

Data center backup tools send data to a secure storage location after encryption and de-duplication

7.9
Avg 8.2
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Product Details

What is Unitrends?

Unitrends helps solve today’s modern IT data protection problems with purpose-built proprietary cloud environment that integrates with turnkey backup appliances to deliver offsite, long-term data retention and white-glove Disaster Recovery as a Service (DRaaS). Through automation Unitrends aims to minimize manual tasks, eliminates management complexity, and delivers tested hardware and software resilience.

Additional features:

Ransomware Protection

Predictive analytics that monitor data characteristics, flag suspicious files, and alert administrators to threats.

Recovery Assurance

Recovery Assurance tool provides automated failover, recovery testing, and compliance reporting.

Monitoring & Support

Recovery Series backup appliances include predictive analytics that anticipate hardware problems and send out alerts before issues occur. Once an issue is detected, a member of Unitrends’s support team will notify users and help to resolve the problem pre-emptively.


Unitrends Features

Data Center Backup Features

  • Supported: Universal recovery
  • Supported: Instant recovery
  • Supported: Recovery verification
  • Supported: Business application protection
  • Supported: Multiple backup destinations
  • Supported: Incremental backup identification
  • Supported: Backup to the cloud
  • Supported: Deduplication and file compression
  • Supported: Snapshots
  • Supported: Flexible deployment
  • Supported: Management dashboard
  • Supported: Platform support
  • Supported: Retention options
  • Supported: Encryption

Unitrends Video

Unitrends increases uptime and confidence in a world in which IT professionals must do more with less. Unitrends leverages high-availability hardware and software engineering, cloud economics, enterprise power with consumer-grade design, and customer-obsessed support to nativ...
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Unitrends Technical Details

Deployment TypesOn-premise
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android
Supported CountriesWorldwide
Supported LanguagesEnglish
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Comparisons

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Reviews and Ratings

(635)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users have found this product to be incredibly versatile in its applications. It has been praised by customers for its ability to provide a secure platform for online transactions, making it an ideal solution for e-commerce businesses. In addition, reviewers have highlighted its effectiveness in protecting sensitive customer information and preventing data breaches. Furthermore, users have reported that the product's seamless integration with various payment gateways makes it convenient and easy to use for both businesses and customers.

Another key use case of this product is its role in streamlining customer service processes. Customers have expressed their satisfaction with the product's intuitive interface, which allows them to easily access information and resolve their queries without any hassle. Moreover, users have commended its robust ticketing system, which efficiently manages and tracks customer inquiries, ensuring prompt and effective responses. This feature has been particularly beneficial for businesses with high call volumes or complex support needs.

Furthermore, this product has proven to be an invaluable tool for project management and collaboration. Users have shared positive experiences about how it facilitates effective communication between team members, regardless of their geographical location. Its seamless integration with popular productivity tools allows for streamlined workflow and centralized project management. Additionally, its customizable reporting features enable businesses to track progress, identify bottlenecks, and make data-driven decisions.

Lastly, this product has emerged as a reliable solution for remote work setups. With the growing trend of remote work, users appreciate the extensive range of features that enable effective collaboration across teams. Its video conferencing capabilities have been particularly praised for their stability and user-friendly interface. Additionally, the product's screen-sharing functionality allows for seamless presentations and virtual meetings.

Overall, this product has garnered positive feedback from users across various industries due to its versatility and effectiveness in different use cases. From secure online transactions to efficient customer service and project management, this product offers a comprehensive solution that meets the evolving needs of modern businesses.

Intuitive User Interface: Users have praised the Unitrends backup system for its intuitive and easy-to-use user interface. Many reviewers have stated that they find the GUI to be logical and appreciate the simplicity of the web interface.

Reliable Performance: Reviewers consistently highlight the high reliability and dependability of the Unitrends backup solution. Unlike some other competitors, users report that it always works without any issues.

Excellent Customer Support: The customer support provided by Unitrends is highly regarded by reviewers. They speak highly of the knowledgeable and responsive support team who are able to quickly resolve any issues that arise. The availability of online chat and email support has also been appreciated by users.

Cost: Many users have mentioned that they find the cost of the system to be on the expensive side. Some reviewers feel that the product does not provide a good value for the price paid.

System Support Decline: Several users have expressed disappointment with the decline in system support. They feel that the system support is not as great as it once was, and some reviewers believe that additional staffing is needed for quicker response times.

Confusing Scheduling: Users have found the system scheduling to be confusing, especially for beginners. Some reviewers mention that it can take time to get used to and understand how to set up and manage schedules effectively.

Users commonly recommend the following aspects of Unitrends Backup and Recovery:

  • Users appreciate the excellent tech support provided by Unitrends. They find them to be prompt and effective in assisting with any issues encountered. The knowledgeable and helpful customer support staff is highly praised.
  • Unitrends Backup and Recovery is considered an inclusive solution with flexible options. Although it is an expensive product, users acknowledge that it offers comprehensive backup capabilities that can be tailored to meet their recovery needs.
  • Users find Unitrends easy to use, mentioning its seamless integration and the peace of mind it provides. They suggest spending time with the software after purchase to understand its interface thoroughly.

Overall, users highly recommend Unitrends as a reliable backup and recovery solution for businesses, especially in education and SMB sectors. They suggest trying out Unitrends in your environment and taking advantage of their excellent tech support.

Attribute Ratings

Reviews

(1-2 of 2)
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Score 7 out of 10
Vetted Review
Verified User
Incentivized
Unitrends Data Center Backup and Recovery backs up our primary servers only. The cost per megabyte is too high to back up all of our PCs. Backups are kept on site (we don't use the cloud). We have replication going to a separate facility that we own. We also use the archive device to copy backups to hard drives that can be removed from the main facility.
  • Automation backup schedule
  • Speed of backup
  • Speed of recovery
  • Complication of navigating the user interface
  • Frequent backup problems on client servers (errors)
  • Frequent updates to install
For a large data center with multiple servers, Unitrends Data Center Backup and Recovery does well. Deduplication works well. On the downside, the cost per megabyte compared to alternative backups is high. The user interface is complicated to use at first. Tech support needs to be called at times to learn functionality that changes between updates.
Data Center Backup (9)
28.88888888888889%
2.9
Universal recovery
60%
6.0
Instant recovery
60%
6.0
Recovery verification
N/A
N/A
Business application protection
N/A
N/A
Multiple backup destinations
N/A
N/A
Incremental backup identification
60%
6.0
Backup to the cloud
N/A
N/A
Deduplication and file compression
80%
8.0
Snapshots
N/A
N/A
  • The security of disaster recovery is important, and Unitrends Data Center Backup and Recovery helps us
  • We went with cheaper alternatives for less important data
  • The large cost keeps us from utilizing Unitrends Data Center Backup and Recovery in a larger capacity
Unitrends Data Center Backup and Recovery is a better backup solution than Synology DS, but much more expensive. We utilize both in our company. Synology DS has a great backup software called Active Backup for Business that is very easy to use and includes deduplication. The cost per TB is much much less than Unitrends Data Center Backup and Recovery.
2
The network admin handles most backup functions. The IT manager steps in when needed.
1
The network admin does 95% of the support.
  • Disaster Recovery
  • User backups
  • Automated offsite disaster recovery
  • I can't think of any new ways
It is likely we will keep using Unitrends Data Center Backup and Recovery because it fits the needs for our most important data.
No
  • Product Features
  • Product Usability
  • Product Reputation
The product features fit our needs, mainly deduplication and offsite replication.
We would make the same decision again.
  • Implemented in-house
No
  • No large issues were encountered.
Implementation, coupled with support on the phone, went very smoothly.
  • Online training
It was sufficient to get started. It was not super deep. We called support often to get going.
Training is very important, including support calls to get started and learn the user interface.
The configuration does everything that we need it to.
It is important to consult support before implementing certain features or configurations.
No - we have not done any customization to the interface
No - we have not done any custom code
Nothing to mention here.
We use standard support.
We have had to call support frequently over the 12 years. Support varies in effectiveness over time - sometimes better, sometimes less so.
Yes
It was resolved in a future patch.
We did have a late-night recovery operation that was needed in a hurry. Support helped us recover our data excellently and quickly.
  • Recovery is fairly straight forward
  • Setting up schedules can be cumbersome
  • Setting up offsite replication is complex
  • The user interface over the years changed a lot and took re-learning
The user interface is a bit complex in some areas, but once you learn it it is very functional.
Once you exceed the capacity of the appliances, you have to forklift a new appliance. This is very expensive.
The appliances have been there when we need them and have rarely if ever gone down. Hardware issues have been resolved quickly.
The hardware is adequate and speedy. The user interface responds quickly. Backups complete quickly.
  • None
We have not done integrations.
  • No
I am unsure what integrations would do for us.
  • File import/export
Unsure.
We have not used integrations.
Let me know what integrations are available.
Unitrends employees communicate well and are not too pushy.
Very good.
The vendor did adjust the price for upgrades, which helped on the cost.
Be patient. Don't rush into a buying decision.
Yes
Software releases have mostly installed smoothly. They seem to be well-tested and often have new features. On the downside, they may also change the user interface significantly, which can be good or bad. Hardware upgrades have been very good and often have saved money in the long run.
  • Hardware upgrade gave us much more space, which we were running out of
  • Software upgrades have not been hugely beneficial
  • We always hope for new and better features.
No
No
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are backing up critical VM's nightly.
  • Set it and forget it.
  • Customer service.
  • Daily reports.
  • None.
Well suited for small IT departments needing conisistent backups and reporting.
Data Center Backup (9)
51.11111111111111%
5.1
Universal recovery
N/A
N/A
Instant recovery
100%
10.0
Recovery verification
60%
6.0
Business application protection
N/A
N/A
Multiple backup destinations
100%
10.0
Incremental backup identification
N/A
N/A
Backup to the cloud
100%
10.0
Deduplication and file compression
N/A
N/A
Snapshots
100%
10.0
  • Set it and forget it.
We use this in conjunction with Microsoft OneDrive to ensure servers and end user data is backed up.
1
While one person is point person in making sure nightly backups are set, the entire department gets alerts/reports on failures and successes.
1
One person manages the consistency/regularity of the backup while everyone else gets daily reports.
  • Minimal downtime
  • Easy restoration
  • Set it and forget it
  • Very customizable.
  • Archival of larger video files
It is a must have. Ransomeware is no longer keeping up at night knowing I can fully restore within minutes/hours.
No
  • Price
  • Product Features
  • Product Usability
When shopping for a backup solution, we spent too much time looking at alternatives when the best price really was the best product.
  • Implemented in-house
No
Change management was minimal
  • N/A
You are assigned a personal implementation specialist.
  • Online training
Very thorough.
You can backup bare metal to individual files.
Backup nightly.
No - there is no facility to customize the interface
No - the product does not support adding custom code
Nothing to mention.
The initial price comes with a support package. We will ponder paying for a premium support package after the current subscription expires. At this time, there is no need for a premium support.
Someone WILL answer the phone.
No
From sales to implementation, the Unitrends team was very helpful and thorough.
  • Wizard driven task scheduling
  • SQL services should be stopped prior to backup then restarted
Checks all the boxes for a robust backup system.
We are a smaller shop (only 8TB) so we have not needed to scale yet but the explanation made it sound simple.
Nothing to report on this.
I am unaware as we do not have it integrated with anything else.
  • None.
  • Not at this time.
Nothing to date.
We have not integrated with anything yet.
Don't be afraid to ask the implementation specialist anything.
They are not pushy and do not try to sell you based on a current promotion that will expire at the end of the sales call.
While not necessarily needed, support is an email or phone call away. I hope to get the same response time in the event of a real disaster recovery.
Instead of purchasing an out of the box appliance, we built our own server array and purchased the software only.
No.
No
  • N/A
  • N/A
No
No
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