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Users have found this product to be incredibly versatile in its applications. It has been praised by customers for its ability to provide …
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What is Unitrends?
The Unitrends Recovery Series Backup Appliances are hardware developed for data backup and management. They cover enterprise backup, ransomware detection, recovery assurance, proactive monitoring, and cloud continuity into a single platform for organizations of all sizes.
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Popular Features
- Incremental backup identification (337)8.282%
- Instant recovery (289)8.080%
- Universal recovery (301)7.373%
- Deduplication and file compression (325)7.272%
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What is Unitrends?
The Unitrends Recovery Series Backup Appliances are hardware developed for data backup and management. They cover enterprise backup, ransomware detection, recovery assurance, proactive monitoring, and cloud continuity into a single platform for organizations of all sizes.
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What is Unitrends?
Unitrends helps solve today’s modern IT data protection problems with purpose-built proprietary cloud environment that integrates with turnkey backup appliances to deliver offsite, long-term data retention and white-glove Disaster Recovery as a Service (DRaaS). Through automation Unitrends aims to minimize manual tasks, eliminates management complexity, and delivers tested hardware and software resilience.
Additional features:
Ransomware Protection
Predictive analytics that monitor data characteristics, flag suspicious files, and alert administrators to threats.
Recovery Assurance
Recovery Assurance tool provides automated failover, recovery testing, and compliance reporting.
Monitoring & Support
Recovery Series backup appliances include predictive analytics that anticipate hardware problems and send out alerts before issues occur. Once an issue is detected, a member of Unitrends’s support team will notify users and help to resolve the problem pre-emptively.
Unitrends Features
Data Center Backup Features
- Supported: Universal recovery
- Supported: Instant recovery
- Supported: Recovery verification
- Supported: Business application protection
- Supported: Multiple backup destinations
- Supported: Incremental backup identification
- Supported: Backup to the cloud
- Supported: Deduplication and file compression
- Supported: Snapshots
- Supported: Flexible deployment
- Supported: Management dashboard
- Supported: Platform support
- Supported: Retention options
- Supported: Encryption
Unitrends Video
Unitrends increases uptime and confidence in a world in which IT professionals must do more with less. Unitrends leverages high-availability hardware and software engineering, cloud economics, enterprise power with consumer-grade design, and customer-obsessed support to nativ...
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Unitrends Technical Details
| Deployment Types | On-premise |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android |
| Supported Countries | Worldwide |
| Supported Languages | English |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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- Pros
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- Recommendations
Users have found this product to be incredibly versatile in its applications. It has been praised by customers for its ability to provide a secure platform for online transactions, making it an ideal solution for e-commerce businesses. In addition, reviewers have highlighted its effectiveness in protecting sensitive customer information and preventing data breaches. Furthermore, users have reported that the product's seamless integration with various payment gateways makes it convenient and easy to use for both businesses and customers.
Another key use case of this product is its role in streamlining customer service processes. Customers have expressed their satisfaction with the product's intuitive interface, which allows them to easily access information and resolve their queries without any hassle. Moreover, users have commended its robust ticketing system, which efficiently manages and tracks customer inquiries, ensuring prompt and effective responses. This feature has been particularly beneficial for businesses with high call volumes or complex support needs.
Furthermore, this product has proven to be an invaluable tool for project management and collaboration. Users have shared positive experiences about how it facilitates effective communication between team members, regardless of their geographical location. Its seamless integration with popular productivity tools allows for streamlined workflow and centralized project management. Additionally, its customizable reporting features enable businesses to track progress, identify bottlenecks, and make data-driven decisions.
Lastly, this product has emerged as a reliable solution for remote work setups. With the growing trend of remote work, users appreciate the extensive range of features that enable effective collaboration across teams. Its video conferencing capabilities have been particularly praised for their stability and user-friendly interface. Additionally, the product's screen-sharing functionality allows for seamless presentations and virtual meetings.
Overall, this product has garnered positive feedback from users across various industries due to its versatility and effectiveness in different use cases. From secure online transactions to efficient customer service and project management, this product offers a comprehensive solution that meets the evolving needs of modern businesses.
Intuitive User Interface: Users have praised the Unitrends backup system for its intuitive and easy-to-use user interface. Many reviewers have stated that they find the GUI to be logical and appreciate the simplicity of the web interface.
Reliable Performance: Reviewers consistently highlight the high reliability and dependability of the Unitrends backup solution. Unlike some other competitors, users report that it always works without any issues.
Excellent Customer Support: The customer support provided by Unitrends is highly regarded by reviewers. They speak highly of the knowledgeable and responsive support team who are able to quickly resolve any issues that arise. The availability of online chat and email support has also been appreciated by users.
Cost: Many users have mentioned that they find the cost of the system to be on the expensive side. Some reviewers feel that the product does not provide a good value for the price paid.
System Support Decline: Several users have expressed disappointment with the decline in system support. They feel that the system support is not as great as it once was, and some reviewers believe that additional staffing is needed for quicker response times.
Confusing Scheduling: Users have found the system scheduling to be confusing, especially for beginners. Some reviewers mention that it can take time to get used to and understand how to set up and manage schedules effectively.
Users commonly recommend the following aspects of Unitrends Backup and Recovery:
- Users appreciate the excellent tech support provided by Unitrends. They find them to be prompt and effective in assisting with any issues encountered. The knowledgeable and helpful customer support staff is highly praised.
- Unitrends Backup and Recovery is considered an inclusive solution with flexible options. Although it is an expensive product, users acknowledge that it offers comprehensive backup capabilities that can be tailored to meet their recovery needs.
- Users find Unitrends easy to use, mentioning its seamless integration and the peace of mind it provides. They suggest spending time with the software after purchase to understand its interface thoroughly.
Overall, users highly recommend Unitrends as a reliable backup and recovery solution for businesses, especially in education and SMB sectors. They suggest trying out Unitrends in your environment and taking advantage of their excellent tech support.
Attribute Ratings
Reviews
(101-125 of 371)Companies can't remove reviews or game the system. Here's why
March 29, 2021
I'd say this is the most reliable backup solution out there for a Windows Server environment.
How we use Unitrends Data Center Backup and Recovery: disk to disk (I have two appliances) and then disk to LTO7 robotic tape library for entire organization.
Unitrends Data Center Backup and Recovery is the fastest and most reliable backup software I have ever used. I have been in this industry since the '80s and am very impressed by their product and their support.
Unitrends Data Center Backup and Recovery is the fastest and most reliable backup software I have ever used. I have been in this industry since the '80s and am very impressed by their product and their support.
- Reliable backups that do not need babysitting--set and go--send daily reports to email.
- Their default "Incremental Forever" backup does the trick for most backups; easy to set up.
- Recovery is very simple.
- Speed--one of the faster backup programs I've seen. Even writing to LTO tapes is fast.
- Agent updates could have an option to auto update and roll back a version.
- Possibly interpret errors in easier to read language for novices. I can see where that could be an issue.
- As pricey as these appliances are, one would think a hat or T-shirt should be included (LOL). You get what you pay for, though! I'm super pleased with Unitrends Data Center Backup and Recovery (even without the hat).
March 29, 2021
Unitrends reliability is a must for IT pros.
I currently manage several implementations of Unitrends products for several companies. In all instances, the devices are being used to back up critical company data. We use it to restore data that may have been accidentally erased or deleted as well as part of the disaster recovery plan. All the data backed up to the on premise device is then synchronized to the Forever Cloud.
I use Unitrends products because they have proven to work flawlessly in every situation where data was lost and needed to be restored. The speed in which data is restore is extremely fast and the GUI is easy to use. The ease of use is also a main reason why I recommend these products. I can show someone how to restore data from a backup with minutes.
I use Unitrends products because they have proven to work flawlessly in every situation where data was lost and needed to be restored. The speed in which data is restore is extremely fast and the GUI is easy to use. The ease of use is also a main reason why I recommend these products. I can show someone how to restore data from a backup with minutes.
- Extremely reliable.
- Easy to use.
- Great product support.
- Color coding of the back information where we can see full or differential backups.
- Having to filter through a range of backups to simply see that latest backups.
March 29, 2021
A product you can rely on
We are using Unitrends for the entire organization. We use it to back up our internal data center in our corporate office. We have a VMWare environment with several servers running on it and we use Unitrends to back up our VMWare environment and hosts.
- Support.
- Software updates.
- Ease of use.
- I honestly have not come across any cons at this time. Every feature I use works as expected.
March 29, 2021
The best cloud backup, period.
We use Unitrends to back up our entire VM infrastructure. With Unitrends, backing up 50TB+ is a breeze. The software intelligently snaps the VM and backs up the data. We can now run an incremental backup every hour without compromising processor or memory utilization. File level restores are also a breeze with just three simple steps. You can search the entire database for a single file, and the system knows which backup to automatically mount and restore the file. Everything is web based so you can access your backups and see progress from any device. Long gone are the days of worrying if a backup was successful or when it will finish.
- SQL and large databases are no longer an issue to back up.
- Searching and restoring files are a breeze.
- Setting retention policies and placing backup holds is no longer a complicated process.
- Replicating the backups to a DR site is simple.
- It’s hard to find something that is missing in this software.
- New users to the software will not be intimidated by using the web interface. Everything is laid out nicely.
March 29, 2021
Unitrends brings the value, and the nerd too!
We are using Unitrends as our primary backup solution for our servers and IT infrastructure. It is exclusively used by the IT staff, and more specifically myself, and one other person. We are using one of their physical appliances to create both on-premise and off-premise backups, utilizing Unitrends' own cloud service that they offer. This cloud service also enables Disaster Recovery as a service functionality basically automatically. I can't really comment on that aspect too much as I have only just gotten the appliance put into place and have not done my test DR failover yet. On the other hand I have already had to use it to rescue some VM's from a host that died. It worked almost perfectly.
- Value -- I was ultimately offered a very compelling package that included the appliance, cloud storage space, and the DRaas option all together for a very good deal.
- Functionality -- I would say their software is definitely aimed at the more technical users -- while it is not difficult to use by any means, they definitely prioritize functionality and verbosity over ease of use. Personally, I am a fan of this style approach.
- Company Culture -- I have only had the product in place for about a month, and was also involved with sales for about another month prior but I have a pretty good sense of the company culture. They are very technically inclined and not afraid to jump into the deeper technical aspects of the product. This also shows through in their documentation and support articles which go into a lot of detail and are actually very useful.
- I am going to come back to the polish issue here as I think there is definitely some room for improvement in QA and overall finish -- don't get me wrong, it is not full of bugs by any means, rather it's "almost there."
- Some of the data points that I think should be very easy to get ahold of are a bit difficult/buried. Stuff like what is the most recent backup available for a given host This should be a column available in many of the views where you are looking at your assets. Also how much storage a given asset is consuming across all of it's backups. I realize the deduplication makes this a bit tricky, but I am sure they could figure something out.
- Automated and regular test restores of backups, although I do believe that this is coming soon.
- I am a bit disappointed that when you have the appliance make an additional backup copy to a "Non Unitrends" storage device, it removes the deduplication and compression benefits so you aren't able to store much history externally unless you invest in a ton of space. I don't know if this is a push for you to get a second appliance so you can have it store the backups there, or what -- but I know it is possible as other vendors can backup to external storage with full inline dedup and compression.
March 29, 2021
Set It and Leave It = Happy!
We use it to back up several of our local virtual servers where our corporate data and plan participant claim data are housed. That data is then replicated remotely as part of our disaster recovery plan. Recovering files and even an entire OS is very easy. The interface is well constructed and easy to use.
- Recover accidentally deleted files.
- Set it and leave it. Very automated.
- User interface is easy to use.
- Nothing I can think of.
March 28, 2021
Unitrends Backup Appliance is solid and useful
We are currently using a Unitrends [Data Center] Backup and Recovery appliance to backup our whole organization. This is the second appliance we have used as we upgraded to our current model a few years ago at renewal time. We use it to backup network files, SQL Server backups, and Exchange databases. After the initial setup, the appliance is mostly hands off. Recovering files is generally quick and easy although, thankfully, have not had to do it often.
- Support is excellent
- The appliance is well made and has worked as expected for years
- The UI is simple and yet powerful
- Would like to see it be a target for native SQL Server backups
March 27, 2021
My Go To Solution for Backup Recovery and Peace of Mind
We used the Unitrends Recovery 902 appliance to run our critical backups for our organization. Actually we use two of these devices at two different physical locations.
This allows for us to have off-site backups giving us not only regular backup recovery but disaster recovery as well.
Our units are configured where they back up the critical user files and servers and the location they reside and then an off-site backup is performed by the other unit giving us a thorough redundancy for data recovery.
This allows for us to have off-site backups giving us not only regular backup recovery but disaster recovery as well.
Our units are configured where they back up the critical user files and servers and the location they reside and then an off-site backup is performed by the other unit giving us a thorough redundancy for data recovery.
- Our device performs daily backups of user's critical files and servers.
- We use a second Unitrends device to perform off-site backups from a different location.
- Recovered files can be downloaded locally if necessary for quicker recovery of excessively large backup jobs.
- I love the Unitrends product. But I don't care for the continuing cost of Cloud Backup.
- Support runs out too quickly on the product.
- Sometimes the console is difficult to use for single file recovery.
March 27, 2021
Solid Backup to Disk Solution
We use a Unitrends appliance for our backup to disk solution. It replaced our older backup to tape solution that we had in place years ago and it protects all of our data and VM's. It has been ROCK SOLID. We have never had a major problem with the appliance, backups and restores are easy to manage and I am a big fan of the bare metal backups and restore process. Tech support is easy to reach and VERY knowledgeable. I never felt that I needed to deal with a tier one tech, then get bumped to tier two and finally tier three. I think that I have only had to be transferred once to get a technical problem resolved.
- Bare metal restore.
- File backup and restore.
- Tech support.
- Cloud backup. I just don't love the backup schedule and iteration limits.
March 27, 2021
Unitrends Backup is good but complicated
Unitrends backs up our server that we operate our estimating and accounting software, as well as our user folders and active directory.
We use it to back up 4 virtual servers, and the host (Hyper-V). The backups are stored on a NAS and backup copies to an external drive off of the NAS.
We use it to back up 4 virtual servers, and the host (Hyper-V). The backups are stored on a NAS and backup copies to an external drive off of the NAS.
- Scheduling jobs is made fairly easy.
- Reporting of backups and protection is informative.
- Error reporting in very detailed.
- A switch to enable a basic/advanced or expert mode.
- Offer more info by hovering the mouse over some of the choices in setting up a job that might help one decide which choice would better suit them.
- In the backup catalog, make it easier to identify which backups are on which offsite storage media.
March 27, 2021
Unitrends Backup and Recovery is the top shelf!
We use it across the whole organization. We use it for complete data backup and recovery of all servers and network storage. It is a huge part of our Disaster Recovery Plans. It addresses all of our backup and recovery needs, both onsite and offsite.
- Once set up, it just works day in and day out, without fail. And it sends detailed status reports daily, via email or text messages.
- New Servers are added automatically, and a backup plan is automatically selected. All we have to do is tweak it, if desired.
- Recovery of files or entire servers are effortless.
- The cloud backup and offsite backup options work wonderfully.
- The extra ransomware/crypto malware detection and protection is very helpful.
- This is a one-stop shop, for all data backup and recovery needs. Unitrends supports all Virtual Server Hypervisor Platforms, All E-Mail Systems/Servers and Databases, All Operating Systems, and the user interface is very intuitive.
- In this stressful era we live in, you don't get any more care free than with Unitrends. This is the top shelf.
- When swapping out the appliance with a newer model, it would be great if there was a cable to connect the old unit to the new unit and an automatic migration would occur. We have upgraded a few times over the last 13 years, and this is the only part where they could do better or simplify the process. This is NOT a complaint or a con, as this process is still easier than with all other backup systems.
March 27, 2021
The best DRassS solution for the business
We are using the Unitrends appliance for a daily backup for certain servers for specific sites and using it forever cloud for DRaaS.
- Secure & easy to use.
- Machine and file level recovery.
- Predefined reporting & job status alerts.
- File level auditing.
- Auto update the agent on VMs and physical assets.
- More filters to specify backup jobs and monitoring tasks.
March 26, 2021
Functions well in specific spaces
Allows us to have a centralized backup of the majority of our systems. We also have a multi-building campus that allows us to house the system outside of or main datacenter so that we have a slightly off-site backup. We have a mixed environment of Linux, Windows, and OSX.
- Centralized interface
- Easy single file recovery
- Synthetic Backups
- Deduplication
- They dropped support for OSX
- Ability to control firewall on the unit for PCI scans
March 26, 2021
Great Product
We use the unitrends product for company-wide backup and the ability to spin up a hot server on an as needed basis. We moved to this from multiple tape backup systems, the speed is better and the ability to have a "Hot" system in case of a server failure is remarkable.
- Fast backup
- Recovery capability
- Instant up for a failed server
- Price is high but it is worth the value
- Capacity of our unit could be improved
March 26, 2021
Reliability.
The appliance is amazing. We use it across the entire environment to backup our mission critical servers and applications. There is a small learning curve, but you can set it and forget it knowing full well the device will contact you if there is a problem.
- Data compression.
- Protected backups.
- Support.
- A simpler way of reporting which devices are in which jobs.
- More explanation in the description of failed backups.
- Change the color back to red.
March 25, 2021
Simple but not easy
We use Unitrends to backup all of our Physical Servers across our entire organization. We use it to address the need for Business Continuity. All the backups are both on premise and are off loaded to the cloud.
- Backup
- Off Site Storage
- simplicity of operation
- Restoring from a backup
- User Interface
- Backup Management without Support
March 25, 2021
Unitrends has helped us and it can help you as well
Backup and Replication of Windows, Linux VM, SQL, application, file servers. It solves backup and data loss problems.
- Windows VM.
- SQL Server.
- File Server.
- Windows applications.
- Direct backup to cloud only option.
- Office 365 setup for email notifications.
- More out of the box reports.
We currently use Unitrends Backup and Recovery to cover our entire infrastructure's disaster recovery needs. We use Citrix Hypervisor as our backbone for our infrastructure and backup VMs and MSSQL databases at the guest level. When we were sold Unitrends in April of 2018, we were told of their excellent Citrix Hypervisor (then Citrix XenServer) support. At the time, this wasn't entirely untrue, but we were sort of misled as to the capabilities of what were sold in that respect. We bought a Unitrends Recovery Appliance with 26TB of storage and proceeded to deploy it in our infrastructure. Only when it was all deployed did I realize that I could not add our Xen pool to the appliance as a backup source. It was then that I did a little research and found that all of the Xen backups have to be done by a backup appliance deployed in the Xen environment. This made our 26TB of storage that we bought on our appliance next to useless as we couldn't use that storage as backup storage for the Xen appliance. So we moved to guest VM backups at the file level and SQL backups, because those took advantage of our purchased storage. Some time passed and I did test out and use the Xen appliance a little bit. It worked great for the testing that I did, I just did not have storage for it. Now that we are on Citrix Hypervisor 8.2, it has become clear that Unitrends does not care about Citrix Hypervisor support. The last supported version is XenServer 7.3, which was released in December of 2017. Unitrends has moved to only support LTS released of Citrix Hypervisor, which is understandable from a development and support view. However, Citrix Hypervisor 8.2 LTSR has been released since August of 2020 and there has been NO update to the appliance and I have received answers that it is not on the roadmap. I cannot even get the current appliance to work because it checks the XenServer version when you try to add a hypervisor to it and because it is >7.3, it errors out with "Version not supported." I have 100 VMs and 4 SQL servers that need to be backed up, tested, and restored. This is a mammoth of a process when I'm using agent-level backups, especially when I could be communicating with 8 servers instead of 100 VMs. I'm left to conclude that Unitrends will not be supporting Citrix Hypervisor in the future and as our entire infrastructure runs on that, I will be evaluating competing solutions to replace it.
- SQL backups.
- File-level backups.
- Hyper-V backups and restores.
- Citrix Hypervisor support.
- Samba 3.0 solution.
- Windows security issue with appliance shares.
March 24, 2021
Unitrends, backing up your services and applications
Unitrends was being used for my company's infrastructure backing up all of our servers as well as our files stores. We were using this in the whole company and have managed the virtual appliance for 3 years via our on site technical team. We were using this by the information technology team.
- Inexpensive.
- Backup of File storage.
- Scalable.
- Easy to use.
- Consistent problems with VMware backups.
- support does not help with advanced problems and tell you to work with VMware.
- Difficult in triage with support team.
March 24, 2021
Unitrends for Education
We currently implement Unitrends as our Disaster Recovery equipment for our entire organization for our critical systems. This includes our phone system, servers, and user data. We use Unitrends on-prem equipment which backs us that data to the cloud.
- Great support when needed.
- Once installed, you don't have to constantly manage it.
- Easy to restore data from backup.
- Pricing could be better for education.
March 24, 2021
Vision Graphics
It is being used by the whole organization doing file, image, VMware, and SQL backups across all servers.
- Auto installing the Unitrends Agent.
- Setup of the backups.
- Integration with VSA.
- Error reporting.
- Maneuvering the backup catalog.
- Cloud Backups.
March 24, 2021
Unitrends Backup and Recovery Review
It is used to backup our VMWare environment for a Records Management system for several area police departments.
- Backs up reliably.
- Gives good alerts when backups are successful.
- When it stops working, a call to Unitrends support is necessary. There is very little a user can do to fix most problems.
- Some functions are clumsy and hard to find.
March 22, 2021
Unitrends isn't our cup of tea, but could be yours.
We currently utilize a Unitrends appliance at one of our locations and the associated cloud infrastructure as well. We are in the process of phasing the product line out of our environment for a gamut of reasons including but not limited to: the inability to manage our data in the cloud, appliance maintenance requiring Unitrends support.
- Interface is great. Intuitive and easy to use.
- Backups are efficient.
- Offsite cloud replication is pretty slick.
- The appliance requires monthly/quarterly intervention.
- Even with a daily digest, we figured out the appliance was in a failed state by chance. This resulted in 22 days of lost data.
- The support staff is either incredible or awful. Last go around they wiped our appliance accidentally.
March 21, 2021
Universal Backup Solution with Unitrends
We use [Unitrends Data Center Backup and Recovery] to backup our vital physical servers in our IT infrastructure. Their appliance and software provide us with the ease of mind that our data is both backed up completely and secure. It is being used solely by our IT department, but it covers technology that is used across our organization.
- Thorough Backups
- Easy User Interface
- Great Knowledgebase
- More visibility in cloud backup information
- Backup scheduling made more intuitive
- More efficient local backup
Unitrends [Data Center Backup and Recovery] is used within our school district to backup many different virtual machines from Vmware which covers multiple departments. We also back up to Unitrends cloud our mission-critical VMs to ensure redundancy, This ensures that we have all data stored securely no matter what type of event may occur whether it be a weather event or cyber event.
- Extremely simple to add new hosts and quickly backup vms.
- Simple to use platform which allows for painless restores from a point in time or even file level.
- Support for Unitrends is top of the line! Support is always super helpful and quick to answer.
- Initial price point can be a little bit of a turn off but WORTH the money.