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Users have found this product to be incredibly versatile in its applications. It has been praised by customers for its ability to provide …
Overview
What is Unitrends?
The Unitrends Recovery Series Backup Appliances are hardware developed for data backup and management. They cover enterprise backup, ransomware detection, recovery assurance, proactive monitoring, and cloud continuity into a single platform for organizations of all sizes.
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Popular Features
- Incremental backup identification (337)8.282%
- Instant recovery (289)8.080%
- Universal recovery (301)7.373%
- Deduplication and file compression (325)7.272%
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What is Unitrends?
The Unitrends Recovery Series Backup Appliances are hardware developed for data backup and management. They cover enterprise backup, ransomware detection, recovery assurance, proactive monitoring, and cloud continuity into a single platform for organizations of all sizes.
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What is Unitrends?
Unitrends helps solve today’s modern IT data protection problems with purpose-built proprietary cloud environment that integrates with turnkey backup appliances to deliver offsite, long-term data retention and white-glove Disaster Recovery as a Service (DRaaS). Through automation Unitrends aims to minimize manual tasks, eliminates management complexity, and delivers tested hardware and software resilience.
Additional features:
Ransomware Protection
Predictive analytics that monitor data characteristics, flag suspicious files, and alert administrators to threats.
Recovery Assurance
Recovery Assurance tool provides automated failover, recovery testing, and compliance reporting.
Monitoring & Support
Recovery Series backup appliances include predictive analytics that anticipate hardware problems and send out alerts before issues occur. Once an issue is detected, a member of Unitrends’s support team will notify users and help to resolve the problem pre-emptively.
Unitrends Features
Data Center Backup Features
- Supported: Universal recovery
- Supported: Instant recovery
- Supported: Recovery verification
- Supported: Business application protection
- Supported: Multiple backup destinations
- Supported: Incremental backup identification
- Supported: Backup to the cloud
- Supported: Deduplication and file compression
- Supported: Snapshots
- Supported: Flexible deployment
- Supported: Management dashboard
- Supported: Platform support
- Supported: Retention options
- Supported: Encryption
Unitrends Video
Unitrends increases uptime and confidence in a world in which IT professionals must do more with less. Unitrends leverages high-availability hardware and software engineering, cloud economics, enterprise power with consumer-grade design, and customer-obsessed support to nativ...
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Unitrends Technical Details
| Deployment Types | On-premise |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android |
| Supported Countries | Worldwide |
| Supported Languages | English |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Users have found this product to be incredibly versatile in its applications. It has been praised by customers for its ability to provide a secure platform for online transactions, making it an ideal solution for e-commerce businesses. In addition, reviewers have highlighted its effectiveness in protecting sensitive customer information and preventing data breaches. Furthermore, users have reported that the product's seamless integration with various payment gateways makes it convenient and easy to use for both businesses and customers.
Another key use case of this product is its role in streamlining customer service processes. Customers have expressed their satisfaction with the product's intuitive interface, which allows them to easily access information and resolve their queries without any hassle. Moreover, users have commended its robust ticketing system, which efficiently manages and tracks customer inquiries, ensuring prompt and effective responses. This feature has been particularly beneficial for businesses with high call volumes or complex support needs.
Furthermore, this product has proven to be an invaluable tool for project management and collaboration. Users have shared positive experiences about how it facilitates effective communication between team members, regardless of their geographical location. Its seamless integration with popular productivity tools allows for streamlined workflow and centralized project management. Additionally, its customizable reporting features enable businesses to track progress, identify bottlenecks, and make data-driven decisions.
Lastly, this product has emerged as a reliable solution for remote work setups. With the growing trend of remote work, users appreciate the extensive range of features that enable effective collaboration across teams. Its video conferencing capabilities have been particularly praised for their stability and user-friendly interface. Additionally, the product's screen-sharing functionality allows for seamless presentations and virtual meetings.
Overall, this product has garnered positive feedback from users across various industries due to its versatility and effectiveness in different use cases. From secure online transactions to efficient customer service and project management, this product offers a comprehensive solution that meets the evolving needs of modern businesses.
Intuitive User Interface: Users have praised the Unitrends backup system for its intuitive and easy-to-use user interface. Many reviewers have stated that they find the GUI to be logical and appreciate the simplicity of the web interface.
Reliable Performance: Reviewers consistently highlight the high reliability and dependability of the Unitrends backup solution. Unlike some other competitors, users report that it always works without any issues.
Excellent Customer Support: The customer support provided by Unitrends is highly regarded by reviewers. They speak highly of the knowledgeable and responsive support team who are able to quickly resolve any issues that arise. The availability of online chat and email support has also been appreciated by users.
Cost: Many users have mentioned that they find the cost of the system to be on the expensive side. Some reviewers feel that the product does not provide a good value for the price paid.
System Support Decline: Several users have expressed disappointment with the decline in system support. They feel that the system support is not as great as it once was, and some reviewers believe that additional staffing is needed for quicker response times.
Confusing Scheduling: Users have found the system scheduling to be confusing, especially for beginners. Some reviewers mention that it can take time to get used to and understand how to set up and manage schedules effectively.
Users commonly recommend the following aspects of Unitrends Backup and Recovery:
- Users appreciate the excellent tech support provided by Unitrends. They find them to be prompt and effective in assisting with any issues encountered. The knowledgeable and helpful customer support staff is highly praised.
- Unitrends Backup and Recovery is considered an inclusive solution with flexible options. Although it is an expensive product, users acknowledge that it offers comprehensive backup capabilities that can be tailored to meet their recovery needs.
- Users find Unitrends easy to use, mentioning its seamless integration and the peace of mind it provides. They suggest spending time with the software after purchase to understand its interface thoroughly.
Overall, users highly recommend Unitrends as a reliable backup and recovery solution for businesses, especially in education and SMB sectors. They suggest trying out Unitrends in your environment and taking advantage of their excellent tech support.
Attribute Ratings
Reviews
(26-50 of 371)Companies can't remove reviews or game the system. Here's why
May 14, 2021
Unitrends, it has really improved
Unitrends is used for backing up our on premise data across the organization. The primary function is recovery of lost or accidentally deleted files from our file server. In the event of an environmental disaster it creates offsite and cold copies of critical data and infrastructure. If a server were to become corrupt we could rebuild it from a backup vs having to start from scratch.
- Centralized backup management
- Easy cloud integration
- The new interface is very user friendly
- Better Active Directory integration
- More storage options
- Faster customer support
May 13, 2021
Good fit, reliable performance, decent value
We use our Unitrends Backup appliance as our primary backup tool for the entire school/business.<br>We do nightly backups of critical data as well as daily backups to external media that is shipped off-site weekly (on a 4-week rotation).<br>It's used for DR and for individual file recovery as needed.
- Reports are helpful for general monitoring.
- Adding new assets is simple.
- Interface is fairly intuitive.
- Mostly "set it and forget it".
- Error detail reports are still fairly cryptic.
- More options for reporting format would be nice (graphs, charts, etc).
- 3rd party cloud storage options would be welcome.
I use Unitrends [Data Center Backup and Recovery] for all my servers and one desktop. It alleviates the burden of me constantly checking backups because I know they're done right. I recently had to restore from a backup, and it was a fairly simple process. I appreciated all the help from the support team. They are very knowledgeable.
- Customer Service
- SLA
- Easy-to-use UI
- Faster initial response time from an engineer with a priority 1 support ticket.
BNMC is a Managed Services Provider (MSP) and we supply and manage Unitrends Data Center Backup and Recovery for our customers. Most of our customers that use Unitrends have a server infrastructure in house, either at a co-location data center or in their office. The Unitrends solution protects their entire infrastructure across the whole organization. We also supply Unitrends Spanning for Office 365 SaaS backup and recovery.
- Unitrends has successfully recovered data during disasters we had with customers, including Ransomware attacks and SAN hardware failure. The technology really worked well to get customers back up and running after these disasters.
- Unitrends is easy to manage and the UniView consolidated portal allows our engineering team to manage multiple customers and multiple devices across different networks with ease and a single pane of glass.
- The Unitrends support team and partner team are very easy to work with, making Unitrends a good partner over the years.
- Prior to UniView, each Unitrends appliance had to be individually managed. This was a difficult process from the MSP point of view as we have multiple customers to manage their backup.
- Unitrends is still fine tuning their Cloud Technology solutions for protecting Azure and AWS.
May 10, 2021
A struggle
Whole organization.
4 business units in 4 different Midwest states.
It is our backup & recovery tool set.
4 business units in 4 different Midwest states.
It is our backup & recovery tool set.
- Easy to install and set up.
- Easy to implement AD security.
- Handles basic functions...easily.
- GUI interface is very slow (for many features). GUI interface is incomplete; pieces of information that are desired are sometimes not available.
- Buggy code. We have become something of a testing ground for them. We have discovered bugs and they have tested out new features and fixes in our environment.
- Poor notification on failures and problems with the product.
Unitrends Cloud Backup is reliable and automatic. Daily reports detail local and cloud backup jobs, and alerts of potential problems. Their recent addition of threat analysis of file changes between backups makes it even better.
- Broad support of Operating Systems.
- Native support of Hyper Visors.
- Some important functions are difficult to find or nonintuitively placed.
We currently use Unitrends as our main backup appliance/system both at our main office and as replication target at a branch office. We use it across the entire organization and have had no issues besides minor instances, of which their support staff quickly resolve for us. It allows us to back up our entire file server, various servers, exchange database, and everything else in our environment that's needed.
- Very intuitive interface and admin console.
- Quickly restores backups to intended targets.
- Compression is great which allows for more space to be utilized.
- Instant recover quickly gets a server back up for temp purposes.
- Frequency of updates.
- Sorting of some columns/sections could be better.
- Helping admins better understand differences in back up schema.
Great product, interface is slick. Easy to implement.
- Ease of use.
- Recovery point management.
- Backup reconciliation.
- Broad integrations.
- Better reporting.
- Better handling of errors and fallback.
- Sizing.
May 10, 2021
Unitrends - you're a fool if you're not onboard!
We use it as a backup and disaster recover unit. We have a large variation of once a month to 2hr increments of backing up different servers. The speed in which it backups is incredibly fast. No messing around with storage tapes or rotation. We have hot backups on the appliance, we store cold backups on a spare NAS just because, and we also have storage on the forever cloud with the ability to stand up servers in the cloud. We sit next to a nuclear power plant. If something happens with that place, assuming the surrounding community survives, we'll have our data and can start up where we left off once a new location is found and hardware is put into place. It's not a variable everyone needs to contend with, but I have it in the back of my mind.
- We run VMware and it is almost a set it and forget it process. Ease of management is A+++.
- Time in which to restore a server from start to finish is less than 3 mins. And I mean it's up, running, and functional.
- The reporting is very nice as well. No need to login to see results. A nice report is sent each day.
- If a failure happens (rare), it's not always easy to determine the problem of why, even with the failure logs. Eventually you learn what they mean.
May 10, 2021
Good solid product
We use Unitrends appliance at our main campus and remote campus about 200 miles from he main. we backup all the University's servers and data. Keep at least a month of backup on the appliance, with weekly archives to tape for required 24 month storage off-site. We seldom have problems and if we do it usually resolved quickly by Unitrends support. I think we only had 2-3 problems that didn't take a few minutes to resolved by initial tech.
Prior to Unitrends we had two different solutions, one for physical hardware and other for virtual servers. Unitrends allowed us to consolidate and simplify backups.
Prior to Unitrends we had two different solutions, one for physical hardware and other for virtual servers. Unitrends allowed us to consolidate and simplify backups.
- Rather simple to use and manage.
- Great tech support.
- Reliable hardware.
- We had initial sizing problem with one appliance, once corrected had no problems.
- Tape archiving a bit touchy, coders keep forgetting once all retention expired on tape it can be used again- so have to get hot fixes after major updates.
- The push update to agents seems to fail more than works, simple to just go to server an install client updates though.
We use Unitrends to backup 3 of our servers. Since using Unitrends it has centralized our server backups and given us the ability to have onsite and cloud based backups. I am able to manage these backups in a central setting and I now have full confidence that my data is safe.
- Cloud backup.
- Quick data recovery.
- Simplified management.
- Can not boot a server from the appliance if the disk are configured as dynamic disk.
- Can be cumbersome to add additional media for backup.
May 10, 2021
Unitrends Support Wows Customer!!
Hands down, Unitrends Support is the best in the business. Over twenty years in the industry and I never cringe reaching out to Unitrends Support. They are always kind and knowledgeable, getting to the root of an issue with expediency. The product is easy to use and rock solid reliable. There was no buyer's remorse with this purchase. We are very pleased.
- Ease of use.
- Top notch support.
- Reliable backups and recovery.
- Granular options.
- No suggestions for improvements.
May 06, 2021
Insurance for the Data you Need
[All employees are using Unitrends Data Center Backup and Recovery as] our servers are backed up both locally, and via cloud. With Covid and working from home the cloud backups have played a major role in ensuring all important documents are readily available in the event of any issues at the hardware level.
- Setting up the Backup Process by User
- Browsing the Backup Files
- Restoring the Backup Files
- Restoring user files to another directory
May 06, 2021
I recommend Unitrends
We back up all of our virtual servers every day. We use the Unitrends Cloud Backup Forever solution.
- Very Fast.
- Easy to use interface.
- Linux based and very secure.
- Cost may be an issue for some people.
- Updates can take some time.
Used across the whole organization - finance, CRM, public safety, permits, tax billing, judicial, solid waste, internal system.
Unitrends is one of two backup softwares we use. Unitrends DRaaS is primary for DR if our physical site is unavailable or damaged. It is used by the IT department only. Unitrends fills the gap of nonlocal (city) backup and recovery options. We wanted to make sure we had an easy-to-use DRaaS that was not hosted in our state.
- Not nickel and diming for cloud storage.
- Easy to setup and let run.
- Easy to see what is backed up.
- Easy to delete individual servers from cloud and local backup.
- Appliance network configuration is clunky and can't easily change several alert settings like SMTP sender settings.
- mware dynamic Sbackups is limited and easiest to be done by folders in the vcent.
May 06, 2021
Long time Unitrends customer and it is one of the best and easiest to use comprehensive DR solutions
We use Unitrends in order to meet all of our business continuity and disaster recovery needs. We back up all of our virtual servers and network storage using the Unitrends Backup Appliance and we replicate our critical servers to the cloud. We haven't had a disaster but in DR testing we have been able to easily bring up our critical servers. We also periodically test restoring servers and can restore a server in less than 15 minutes using Unitrends. It has also saved our users a few times in that we have been able to recover deleted files quickly and easily as long as they were backed up.
- Quickly restores servers and recovers files.
- Easy to use and excellent customer service.
- Having the piece of mind that we have off site DR is wonderful.
- We receive daily reports of the status of all of our backups.
- As a long time customer, the product has only gotten better and easier to use.
April 29, 2021
Unitrends has been a valuable asset protection tool
We use Unitrends for our enterprise backup solution. It is used to backup servers at our primary data center as well as a few servers located in other places. This allows us to perform server backups and replicate them to a secondary data center.
- Allows for backup of physical and virtual servers.
- Performs database backups where SQL server is involved.
- Allows recovery of an entire server or individual files as requested from users.
- After recovering files to a CIFS share it is not easy to delete the files after you are finished with them.
- Inside the backup and restore dashboard some of the options are named similarly and it can be easy to confuse them sometimes (Recover files vs. File Level Recovery vs Instant Recovery).
- It can sometimes take a while for replication to complete but that is influenced by the connection speed.
April 26, 2021
Solid backup that let's us sleep at night
Unitrends MSP is used across our entire client base. We manage multiple Unitrends appliances with local and both private and public cloud-based backups. The application provides management and reporting across our entire client base and saves considerable time over accessing each client's appliance individually. That lets us provide better service to our clients and saves us time and money.
- Integration with Kaseya VSA
- Single "pane of glass" management across [the] entire client base
- Outstanding customer support, very responsive
- Good value for features
- Intuitive interface, easy to use and manage
- More details and options on alerts
- Better reporting. more logging information
- More control over restore options
April 26, 2021
Unitrends - A Solid Backup Partner As Simple As 1-2-3
Our organization uses Unitrends for our on-premises disaster recovery solution. While we have some services that are cloud-based, those have their own disaster recovery mechanisms. Unitrends provides a very good 1-2-3 solution for our aging on-premises servers and has been invaluable as a peace of mind solution allowing for simple roll-back capabilities during upgrades as well as secure knowledge that all core systems are safe if disaster should strike.
- Integration with SQL Server databases for full and incremental backups
- Agents are easily deployed and upgraded for VM hosts
- Pulling backups and either deploying or performing in-place restore jobs is straight-forward and intuitive
- Regular reports of success/failed backup jobs makes managing any issues easy to diagnose
- Like other solutions, Unitrends does require [the] use of agents for hypervisor hosts and database servers
- There is an upfront cost for the on-premises hardware (though they do allow you to roll your own)
- Some on-premises configurations need to be done via console/SSH rather than through the web interface (such as setting up TLS)
April 26, 2021
Unitrends Data Center Backup and Recovery Review
Our [Unitrends Data Center Backup and Recovery] platform is providing backup and recovery services for the entire district. Critical and non-critical services are backed up daily/monthly/yearly. Unitrends provides the district with easy-to-maintain server/data backups and provides [an] extra layer of security by offering data/server access via the Unitrends Cloud IaaS.
- Ease of use
- Ransomware protection
- Scalability
- Pricing for primary/secondary educational institutions
- Cost/Time to spin up a server in the Unitrends cloud
- Greater cloud redundancy
April 26, 2021
Unitrends has my back (up)
[Unitrends Data Center Backup and Recovery] has helped ease [our] mind or having a functional and trustworthy backup resource. We have been able to focus on other things since we have such a reliable system set in place.
- Data recover
- Ease of use
- Customer support
- GUI ease
- More help resources online
[Unitrends Data Center Backup and Recovery] was used across most of our IT infrastructure as basic Backup and Recovery.
- Not a huge learning curve
- Fairly good UI
- Client agent was not resource-intensive
- Sadly, [we] had a HUGE need for [the] daily administration.
- Our appliance was not super-stable and would hang and crash often requiring a restart.
- Reporting could be better, there were some more useful things in the old UI that were not apparent in the new one.
April 26, 2021
Great product so far, waiting for full deployment.
[Unitrends Data Center Backup and Recovery was] used to replace our Datto backup appliance to backup files, physical servers as well as VMS. [Unitrends Data Center Backup and Recovery addresses the same issues the Datto appliance did but provides some additional features that give me a better feel of management and security. The coronavirus delayed our implementation but we are going through the deployment now and have experienced some issues. Support so far is [being] helpful and working to resolve the issues we face.
- Ease of use
- Clean dashboard and analytics
- Simple installation
- Issues with deployment
- Better value for what was paid
April 26, 2021
Solid Backup Solution
We use [Unitrends Data Center Backup and Recovery] to handle backups for the entire organization. It allows us to set our own schedules at the levels we want, and create backup copies that can be stored offsite as well as in the cloud.
- Speed of recovery
- Backup Copies
- Decent user interface
- The add-on appliance that we use for backup copies has a single fan speed that can be VERY loud. Variable fan speeds would be a big plus.