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Unitrends

Unitrends

Overview

What is Unitrends?

The Unitrends Recovery Series Backup Appliances are hardware developed for data backup and management. They cover enterprise backup, ransomware detection, recovery assurance, proactive monitoring, and cloud continuity into a single platform for organizations of all sizes.

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Recent Reviews

TrustRadius Insights

Users have found this product to be incredibly versatile in its applications. It has been praised by customers for its ability to provide …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • Incremental backup identification (337)
    8.2
    82%
  • Instant recovery (289)
    8.0
    80%
  • Universal recovery (301)
    7.4
    74%
  • Deduplication and file compression (325)
    7.3
    73%

Reviewer Pros & Cons

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Pricing

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What is Unitrends?

The Unitrends Recovery Series Backup Appliances are hardware developed for data backup and management. They cover enterprise backup, ransomware detection, recovery assurance, proactive monitoring, and cloud continuity into a single platform for organizations of all sizes.

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttp://www.unitrends.com/products/recov…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Features

Data Center Backup

Data center backup tools send data to a secure storage location after encryption and de-duplication

7.9
Avg 8.2
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Product Details

What is Unitrends?

Unitrends helps solve today’s modern IT data protection problems with purpose-built proprietary cloud environment that integrates with turnkey backup appliances to deliver offsite, long-term data retention and white-glove Disaster Recovery as a Service (DRaaS). Through automation Unitrends aims to minimize manual tasks, eliminates management complexity, and delivers tested hardware and software resilience.

Additional features:

Ransomware Protection

Predictive analytics that monitor data characteristics, flag suspicious files, and alert administrators to threats.

Recovery Assurance

Recovery Assurance tool provides automated failover, recovery testing, and compliance reporting.

Monitoring & Support

Recovery Series backup appliances include predictive analytics that anticipate hardware problems and send out alerts before issues occur. Once an issue is detected, a member of Unitrends’s support team will notify users and help to resolve the problem pre-emptively.


Unitrends Features

Data Center Backup Features

  • Supported: Universal recovery
  • Supported: Instant recovery
  • Supported: Recovery verification
  • Supported: Business application protection
  • Supported: Multiple backup destinations
  • Supported: Incremental backup identification
  • Supported: Backup to the cloud
  • Supported: Deduplication and file compression
  • Supported: Snapshots
  • Supported: Flexible deployment
  • Supported: Management dashboard
  • Supported: Platform support
  • Supported: Retention options
  • Supported: Encryption

Unitrends Video

Unitrends increases uptime and confidence in a world in which IT professionals must do more with less. Unitrends leverages high-availability hardware and software engineering, cloud economics, enterprise power with consumer-grade design, and customer-obsessed support to nativ...
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Unitrends Technical Details

Deployment TypesOn-premise
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android
Supported CountriesWorldwide
Supported LanguagesEnglish
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Comparisons

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Reviews and Ratings

(635)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users have found this product to be incredibly versatile in its applications. It has been praised by customers for its ability to provide a secure platform for online transactions, making it an ideal solution for e-commerce businesses. In addition, reviewers have highlighted its effectiveness in protecting sensitive customer information and preventing data breaches. Furthermore, users have reported that the product's seamless integration with various payment gateways makes it convenient and easy to use for both businesses and customers.

Another key use case of this product is its role in streamlining customer service processes. Customers have expressed their satisfaction with the product's intuitive interface, which allows them to easily access information and resolve their queries without any hassle. Moreover, users have commended its robust ticketing system, which efficiently manages and tracks customer inquiries, ensuring prompt and effective responses. This feature has been particularly beneficial for businesses with high call volumes or complex support needs.

Furthermore, this product has proven to be an invaluable tool for project management and collaboration. Users have shared positive experiences about how it facilitates effective communication between team members, regardless of their geographical location. Its seamless integration with popular productivity tools allows for streamlined workflow and centralized project management. Additionally, its customizable reporting features enable businesses to track progress, identify bottlenecks, and make data-driven decisions.

Lastly, this product has emerged as a reliable solution for remote work setups. With the growing trend of remote work, users appreciate the extensive range of features that enable effective collaboration across teams. Its video conferencing capabilities have been particularly praised for their stability and user-friendly interface. Additionally, the product's screen-sharing functionality allows for seamless presentations and virtual meetings.

Overall, this product has garnered positive feedback from users across various industries due to its versatility and effectiveness in different use cases. From secure online transactions to efficient customer service and project management, this product offers a comprehensive solution that meets the evolving needs of modern businesses.

Intuitive User Interface: Users have praised the Unitrends backup system for its intuitive and easy-to-use user interface. Many reviewers have stated that they find the GUI to be logical and appreciate the simplicity of the web interface.

Reliable Performance: Reviewers consistently highlight the high reliability and dependability of the Unitrends backup solution. Unlike some other competitors, users report that it always works without any issues.

Excellent Customer Support: The customer support provided by Unitrends is highly regarded by reviewers. They speak highly of the knowledgeable and responsive support team who are able to quickly resolve any issues that arise. The availability of online chat and email support has also been appreciated by users.

Cost: Many users have mentioned that they find the cost of the system to be on the expensive side. Some reviewers feel that the product does not provide a good value for the price paid.

System Support Decline: Several users have expressed disappointment with the decline in system support. They feel that the system support is not as great as it once was, and some reviewers believe that additional staffing is needed for quicker response times.

Confusing Scheduling: Users have found the system scheduling to be confusing, especially for beginners. Some reviewers mention that it can take time to get used to and understand how to set up and manage schedules effectively.

Users commonly recommend the following aspects of Unitrends Backup and Recovery:

  • Users appreciate the excellent tech support provided by Unitrends. They find them to be prompt and effective in assisting with any issues encountered. The knowledgeable and helpful customer support staff is highly praised.
  • Unitrends Backup and Recovery is considered an inclusive solution with flexible options. Although it is an expensive product, users acknowledge that it offers comprehensive backup capabilities that can be tailored to meet their recovery needs.
  • Users find Unitrends easy to use, mentioning its seamless integration and the peace of mind it provides. They suggest spending time with the software after purchase to understand its interface thoroughly.

Overall, users highly recommend Unitrends as a reliable backup and recovery solution for businesses, especially in education and SMB sectors. They suggest trying out Unitrends in your environment and taking advantage of their excellent tech support.

Attribute Ratings

Reviews

(126-150 of 371)
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Score 9 out of 10
Vetted Review
Verified User
Incentivized
Unitrends Data Center Backup and Recovery has provided my district's IT Department with an easy to use solution to schedule backups of our users files to the cloud with the ability to recover them with ease. It helped to address a pain point that we were experiencing with our previous backup solution.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
One of the best at providing everything a medium sized business needs, in a single package, with a single vendor. No need to have an outside consultant stitch together elements from different suppliers.

Less flexible in going beyond what it does well. Works with both VMware and Hyper-V, but better with the former.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
In the 3 years I have used the solution, they have implemented many features that have made it a very robust solution. I believe it is a great solution for medium-sized companies that invest in additional units or the cloud service to optimize data size and boost confidence in disaster recovery. In my opinion, where this solution would be least effective is in a small to medium company protecting more than 8TB of data. The current system for doing the offsite transfer to non-Unitrends storage is a bit unwieldy. A system recovery of a large system could prove slow and problematic.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Unitrends should be implemented everywhere. The digital world continues to grow and so does the chance of hackers gaining entry to your network, hardware failing, etc... Data recovery is huge and any place that values their data should have something like this in place.
Score 2 out of 10
Vetted Review
Verified User
Incentivized
Probably good when someone runs a SOHO and needs basic backup, and is willing to spend gobs of time troubleshooting ongoing backup issues every few weeks. Other than that, I'm thinking that even our lousy tape storage from 5 years ago was doing a better job. Unfortunately, I'm very disappointed. Our contract is up this month, and honestly I should have moved to Synology a year ago.
March 17, 2021

Good Backup Solution

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Very reliable product, it's well suited for virtual and physical server infrastructure. Great when you need the benefits of simple to configure backups and peace of mind that you have this level of protection. Had a few issues at first with some physical server backups but after some troubleshooting those were resolved. Haven't had to troubleshoot backup issues in over a year.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
The Hyper-V backups are very useful. We've had a couple of instances where we've had to use the instant recovery feature, and it worked beautifully. Within about five minutes, we had the VM back up and running. The devices do exactly what we need it to do. We also appreciate the quick response we get from Unitrends on support. We had a drive fail once, and Unitrends support contacted me about a replacement before I even knew the drive had failed.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Great option for HyperV or VMWare systems. For Citrix Xen Hypervisor, you need extensive storage resources to implement Unitrends at the host level. Unfortunately, we are limited to using the backup agent and will have to restore individual VMs in the event of a failure.
Score 1 out of 10
Vetted Review
Verified User
Incentivized
Suitability appears to be inversely proportional to the technology suite in use. Works fine for single network, small install. But our installation of when we were only 4TB of total data, and 300GB daily delta, exceeds the capability of this device, despite presales engineer indicating [it] would be properly sized. We have just completed our SAN refresh, have 20TB deployable, but will have to address our backup solution before exploiting that resource.
Another example is that our network infrastructure consists of many logical 'air gaps', being carried on VLAN trunks. I was hoping to bring a VLAN trunk into the appliance but it can only backup untagged frames, requiring multiple Ethernet ports with affinities to VLANs, as well as loading our router for smaller backup demands.
Score 3 out of 10
Vetted Review
Verified User
Incentivized
I don't know how to answer this question. It seems like any time I try anything new with Unitrends, I encounter some significant limitation, or problem, or both. I had an issue during the migration to our last new appliance that literally took Unitrends Support five months to resolve.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Unitrends Data Center is ideal for small companies like ours that have on premise software solutions, and store all files locally for ease of use. With this allows us to utilize Unitrends system for security.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
In any situation where almost immediate access is required to a server that isn't healthy, the cloud aspect of virtual servers cannot be beaten. I would imagine anyplace with access to printing servers or databases would find this feature useful. Cloud-based resources like O365 and Google Drive have kind of removed the need for file servers to spin up, but certain servers simply need a physical component on the network, and it's nice to know that the physical can become virtual rapidly if need be.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I think that a lot of places could benefit from having a Unitrends appliance working for them. I haven't personally used it to backup and VMs yet, but I can't wait to try that out. I think in an environment where uptime of your servers is of the utmost importance is where a device like this really shines. Being able to run a backup copy of your server directly from the appliance in the event of a server failure gives you peace of mind knowing that you could be back up and running even in the event of a complete failure of your existing server hardware.

I think some places that might not require this level of service would be places where you're simply backing up some files or computers in a small business where your down time wouldn't be that substantial if you just had to restore from something like an external hard drive or something like that.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We first implemented Unitrends Data Center Backup and Recovery when we were a VMware shop. We have since migrated to Hyper-V and the Unitrends device has worked smoothly with both environments. The Unitrends solution works well for small to medium businesses with smaller IT shops, due to its fast learning curve, light footprint, and ease-of-use. It's also priced affordably for the SMB market. As a medium sized organization that doesn't have a dedicated IT group, or even a dedicated individual, for backup and recovery, Unitrends is a great solution.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I feel this is one of the best solutions for a Hyper-V environment and a Windows Server environment. [Unitrends Data Center Backup and Recovery] just fits and works so well. We are not a VMware shop, so I cannot speak to that. We backup CentOS and RHEL servers as well, but all through the agent on the Hyper-V host server. No DR problems that this did not solve for years now - Windows (virtual and stand-alone) server, Linux virtual server, SQL Server, Exchange Server, etc.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
[Unitrends Data Center Backup and Recovery is] well suited for a shared data center like ours to allow for individual appliances without needing to figure out a single solution and managing permissions and storage within. Also works very well with a virtualized environment allowing for quick backups/restores by snapshot while still allowing for file-level recovery, folder-based backup, [SQL-based] backups, etc.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Great for [the] virtual environment. Easy to use, easy to deploy, and easy to maintain. Some aspects of maintenance can be tedious as you cant delete a server until all jobs associated are removed. Would be nice if it automated that process. If I delete the device, go ahead and remove the jobs too.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
[Unitrends Data Center Backup and Recovery is] great for environments where you have many on-prem servers and applications that need to be backed up, as well as in scenarios where you need [a] fast recovery that doesn't rely on your internet connection. Less appropriate in organizations that are 100% cloud-based.
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