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Unitrends

Unitrends

Overview

What is Unitrends?

The Unitrends Recovery Series Backup Appliances are hardware developed for data backup and management. They cover enterprise backup, ransomware detection, recovery assurance, proactive monitoring, and cloud continuity into a single platform for organizations of all sizes.

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Recent Reviews

TrustRadius Insights

Users have found this product to be incredibly versatile in its applications. It has been praised by customers for its ability to provide …
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TrustRadius Insights
TrustRadius Insights
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • Incremental backup identification (337)
    8.2
    82%
  • Instant recovery (289)
    8.0
    80%
  • Universal recovery (301)
    7.3
    73%
  • Deduplication and file compression (325)
    7.3
    73%

Reviewer Pros & Cons

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Pricing

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Unitrends

Unitrends

N/A
Unavailable

What is Unitrends?

The Unitrends Recovery Series Backup Appliances are hardware developed for data backup and management. They cover enterprise backup, ransomware detection, recovery assurance, proactive monitoring, and cloud continuity into a single platform for organizations of all sizes.

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttp://www.unitrends.com/products/recov…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Features

Data Center Backup

Data center backup tools send data to a secure storage location after encryption and de-duplication

7.8
Avg 8.1
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Product Details

What is Unitrends?

Unitrends helps solve today’s modern IT data protection problems with purpose-built proprietary cloud environment that integrates with turnkey backup appliances to deliver offsite, long-term data retention and white-glove Disaster Recovery as a Service (DRaaS). Through automation Unitrends aims to minimize manual tasks, eliminates management complexity, and delivers tested hardware and software resilience.

Additional features:

Ransomware Protection

Predictive analytics that monitor data characteristics, flag suspicious files, and alert administrators to threats.

Recovery Assurance

Recovery Assurance tool provides automated failover, recovery testing, and compliance reporting.

Monitoring & Support

Recovery Series backup appliances include predictive analytics that anticipate hardware problems and send out alerts before issues occur. Once an issue is detected, a member of Unitrends’s support team will notify users and help to resolve the problem pre-emptively.


Unitrends Features

Data Center Backup Features

  • Supported: Universal recovery
  • Supported: Instant recovery
  • Supported: Recovery verification
  • Supported: Business application protection
  • Supported: Multiple backup destinations
  • Supported: Incremental backup identification
  • Supported: Backup to the cloud
  • Supported: Deduplication and file compression
  • Supported: Snapshots
  • Supported: Flexible deployment
  • Supported: Management dashboard
  • Supported: Platform support
  • Supported: Retention options
  • Supported: Encryption

Unitrends Video

Unitrends increases uptime and confidence in a world in which IT professionals must do more with less. Unitrends leverages high-availability hardware and software engineering, cloud economics, enterprise power with consumer-grade design, and customer-obsessed support to nativ...
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Unitrends Competitors

Unitrends Technical Details

Deployment TypesOn-premise
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android
Supported CountriesWorldwide
Supported LanguagesEnglish

Unitrends Downloadables

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Comparisons

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Reviews and Ratings

(635)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users have found this product to be incredibly versatile in its applications. It has been praised by customers for its ability to provide a secure platform for online transactions, making it an ideal solution for e-commerce businesses. In addition, reviewers have highlighted its effectiveness in protecting sensitive customer information and preventing data breaches. Furthermore, users have reported that the product's seamless integration with various payment gateways makes it convenient and easy to use for both businesses and customers.

Another key use case of this product is its role in streamlining customer service processes. Customers have expressed their satisfaction with the product's intuitive interface, which allows them to easily access information and resolve their queries without any hassle. Moreover, users have commended its robust ticketing system, which efficiently manages and tracks customer inquiries, ensuring prompt and effective responses. This feature has been particularly beneficial for businesses with high call volumes or complex support needs.

Furthermore, this product has proven to be an invaluable tool for project management and collaboration. Users have shared positive experiences about how it facilitates effective communication between team members, regardless of their geographical location. Its seamless integration with popular productivity tools allows for streamlined workflow and centralized project management. Additionally, its customizable reporting features enable businesses to track progress, identify bottlenecks, and make data-driven decisions.

Lastly, this product has emerged as a reliable solution for remote work setups. With the growing trend of remote work, users appreciate the extensive range of features that enable effective collaboration across teams. Its video conferencing capabilities have been particularly praised for their stability and user-friendly interface. Additionally, the product's screen-sharing functionality allows for seamless presentations and virtual meetings.

Overall, this product has garnered positive feedback from users across various industries due to its versatility and effectiveness in different use cases. From secure online transactions to efficient customer service and project management, this product offers a comprehensive solution that meets the evolving needs of modern businesses.

Intuitive User Interface: Users have praised the Unitrends backup system for its intuitive and easy-to-use user interface. Many reviewers have stated that they find the GUI to be logical and appreciate the simplicity of the web interface.

Reliable Performance: Reviewers consistently highlight the high reliability and dependability of the Unitrends backup solution. Unlike some other competitors, users report that it always works without any issues.

Excellent Customer Support: The customer support provided by Unitrends is highly regarded by reviewers. They speak highly of the knowledgeable and responsive support team who are able to quickly resolve any issues that arise. The availability of online chat and email support has also been appreciated by users.

Cost: Many users have mentioned that they find the cost of the system to be on the expensive side. Some reviewers feel that the product does not provide a good value for the price paid.

System Support Decline: Several users have expressed disappointment with the decline in system support. They feel that the system support is not as great as it once was, and some reviewers believe that additional staffing is needed for quicker response times.

Confusing Scheduling: Users have found the system scheduling to be confusing, especially for beginners. Some reviewers mention that it can take time to get used to and understand how to set up and manage schedules effectively.

Users commonly recommend the following aspects of Unitrends Backup and Recovery:

  • Users appreciate the excellent tech support provided by Unitrends. They find them to be prompt and effective in assisting with any issues encountered. The knowledgeable and helpful customer support staff is highly praised.
  • Unitrends Backup and Recovery is considered an inclusive solution with flexible options. Although it is an expensive product, users acknowledge that it offers comprehensive backup capabilities that can be tailored to meet their recovery needs.
  • Users find Unitrends easy to use, mentioning its seamless integration and the peace of mind it provides. They suggest spending time with the software after purchase to understand its interface thoroughly.

Overall, users highly recommend Unitrends as a reliable backup and recovery solution for businesses, especially in education and SMB sectors. They suggest trying out Unitrends in your environment and taking advantage of their excellent tech support.

Attribute Ratings

Reviews

(176-200 of 371)
Companies can't remove reviews or game the system. Here's why
March 02, 2021

Excellent Backup and Recovery Appliance

Nick Mushovic, MSBIT, CSDP | TrustRadius Reviewer
Nick Mushovic, MSBIT, CSDP
Vice President of Operations and Information Technology
Becker Orthopedic (Medical Device, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
We love the Unitrends [Data Center Backup and Recovery] appliance, we use it to backup or Virtual Machines. It's very easy to use and such a step up from our previous solution, Beckup Exec.
March 02, 2021

Integrated onsite and cloud backups.

Verified User
Manager in Information Technology
Information Technology and Services Company, 11-50 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Having a backup appliance on site to back up many servers and VMs all running different operating systems is very convenient. A hardware solution, that is almost plug-and-play, and that doesn't require building a server and installing software, is really nice. If you require offsite backups, then being able to do cloud backups directly from the appliance is a great feature. Being a Linux based solution, that includes ransomware detection and notification makes it a complete package.
March 02, 2021

Unitrends for "Peace of Mind" Backups and Recovery

DL
Derek Lawson
Senior Systems Specialist
Kershaw County School District (Education Management, 1001-5000 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Unitrends Backup should be deployed where backups should be readily available and ease of use is required. With more than 25 years in the industry, I have yet to find an easier solution to set up and configure. It just works.
March 02, 2021

It works, but is not the best solution on the market

Verified User
Manager in Information Technology
Government Administration Company, 201-500 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Unitrends Data Center Backup and Recovery works for the most part and is generally easy to use; performance is not great but gets the job done. The underlying platform can be finicky at times, but technical support is excellent. You usually get a North-America-based support person who's knowledgeable and helpful right away and can help you resolve your issue fairly quickly. I have confidence that my issue will be resolved in a timely manner every time I call in to support. However, a backup system should really be stable--set it and forget it--and not require the number of calls that I have had to make, given my environment is fairly small and not that complex.
February 25, 2021

Unitrends backs you up!

Steven Hiersche, Jr. | TrustRadius Reviewer
Steven Hiersche, Jr.
Systems Administrator
SmartPak (Retail, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
If you have servers or client machines that you want to backup, Unitrends is for you. There are newer systems out there with all flash but the UI on Unitrends could not be easier and that is a huge selling point. The ROI is also better than most. They also have a lot of great, free tools that you will benefit from.
February 24, 2021

Partner with Unitrends to Secure your Data!

Brad Bilotta | TrustRadius Reviewer
Brad Bilotta
IT Manager
Magnaflux (Chemicals, 201-500 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I don't know where they would not or could not be used. Unitrends solution can find the right model for your use case and allows for flexibility no matter what size you are. Many of our Business Units utilize Unitrends on a larger scale then we use it, however, we found they were easy to work with and even adjusted a few items after we deployed in order to show that Unitrends is a business partner for us and that we are not just another customer that has to keep adding money to the solution to make it a perfect fit.
February 24, 2021

What Backup, Restore & Disaster Recovery means to me keeping my job.

Verified User
Director in Information Technology
Paper & Forest Products Company, 1001-5000 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Unitrends is fantastic when it comes to restoring servers in the cloud after a disaster. We had a disaster within a month of implementing Unitrends. We were saved because Unitrends unlike other solutions is not Windows based so it was not affected by the malware. When we declared an emergency the team at Unitrends jumped to action and started helping us get restored and working in the cloud. We were able to bring our entire company back on line with-in 2 days without any major outage. Once we formatted all of our servers we were able to restore from Unitrends over a weekend and by Monday morning the entire data center was back to normal. We only lost 1 folder of data. Fantastic continual 24 hour service by Unitrends consultants kept things moving and helped keep our down time short.
February 24, 2021

Unitrends for Local Government

BN
Bartt Nelson
IT Director
Cache County Corp (Government Administration, 201-500 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Our Unitrends environment has helped us through some sticky situations, to include: ransomware recovery, technician error/oops, system corruption, user erroneous file deletions. Entire system recoveries can run a very long time, resulting in a longer outage than preferred. But the fact that recovery is possible lessens the sting of efficiency.
February 24, 2021

Likely Great Product for Large Organizations with Dedicated IT Staff

JR
Jerry Reeves
IT Admin
Savage-McVicker Insurance, Inc. (Insurance, 11-50 employees)
Score 3 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
IMO, it would be a great product for an organization larger than we are with a dedicated IT staff. The product is not user friendly and for those of us who have other responsibilities within the organization, you will not have the time required to learn the ins and outs of the product and to make sure it is actually backing up everything you need it to. I also do not like how it handles SQL databases separately - very quirky and touchy. I've never felt comfortable that the product is truly backing up everything I need it to and doing it correctly. It also is very buggy with VSS.
February 24, 2021

Unitrends is Not a Product of its Time

Verified User
Administrator in Information Technology
Utilities Company, 51-200 employees
Score 1 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
As a backup solution in general, Unitrends just seems to miss the mark. Coming from using another backup solution, Unitrends seemed like a step backwards and more cheap in my mind. If a college asked me for advice on a backup solution, I would recommend evaluating other products. I myself will be making the switch to another solution soon.
February 24, 2021

Unitrends backup recovery device - set it and forget it backups

David Fite | TrustRadius Reviewer
David Fite
IT Manager
National Thoroughbred Racing Association (Sports, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
We are a small company so we didn't need any of the more robust features Unitrends offers. For simply plugging in a device and backing up all my servers, it worked flawlessly. The device we had didn't work for cloud servers so unfortunately we had to switch to something else, but it wasn't due to Unitrends. It was just what we had to do when we migrated and no longer had an onsite data center.
February 24, 2021

Avoid at all costs.

Verified User
Manager in Information Technology
Hospital & Health Care Company, 201-500 employees
Score 1 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
They don't have a 0. I will tell anyone that will listen how horrible this system and company is. Just buy a Rubrik, it will be running seamlessly in your environment in a matter of hours. Rubrik's support is top notch. Rubrik's backups are incredibly fast. Rubrik's recoveries are incredibly easy. Unitrends is the worst vendor I have encountered in my 15 years in IT.
February 24, 2021

Recommend Unitrends to all your Unifriends!

AH
aaron huff
Network Administrator
Jones College (Information Technology & Services, 201-500 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Unitrends Data Center Backup and Recovery works great for our large environment. We have several large databases, and the service works great for our needs as far as running the initial backup, copying it to a separate drive, and copying the appropriate backups to the cloud for redundancy. Great product.
February 09, 2021

Unitrends Backup and Recovery - the set it and forget it option.

AE
Allan Eisenhauer
Director of IT / Purchasing Manager
Macomb / St. Clair Workforce Development Board (Non-profit Organization Management, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It has been perfect for backing up local servers and VMs. This is a scalable product where it can be cloud based or appliance based. There are several different size appliances available to suit most companies needs, from 2TB up to 120TB. If you need more storage space than 120TB then this option may not be for you unless you are willing to purchase multiple appliances to meet your need.
August 11, 2017

Unitrends - the best kept secret in backup

Kristian H. Larsen - IT Drift og support | TrustRadius Reviewer
Kristian H. Larsen - IT Drift og support
System Solution Architect
Mikla IT (Computer & Network Security, 1-10 employees)
Score 10 out of 10
Vetted Review
Reseller
Likelihood to Recommend
For almost all scenarios Unitrends is an ideal solution. However, sometimes you will want to use the UEB software rather than the appliance. Workstation backup is not its strongest strength, though. If you can get the data to a server you are, however, well off when using either the appliance or the software solutions.
August 04, 2017

Unitrends

Verified User
Manager in Information Technology
Wholesale Company, 501-1000 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It is well suited for virtual and physical machines, it is very reliable and file level recovery is pretty quick and easy. The Unitrends support team is pretty good although sometimes you can't get them right away. It does not allow message level recovery for Exchange and it does not handle AS400 backups well.
July 28, 2017

Unitrends Good, Bad and Ugly

Allan Basso | TrustRadius Reviewer
Allan Basso
Data Center Manager
HearUSA \ SiVantos (Health, Wellness and Fitness, 5001-10,000 employees)
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Smaller environments that are a mix of virtual and physical and areas where tape output is still needed are well suited for the Unitrends Recovery Appliances. I think a fully virtualized data center would find other solutions that fit better. If you don't need tape out, this is even more obvious.
July 12, 2017

A great system with easy to use management portal.

Verified User
Program Manager in Information Technology
Mental Health Care Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Works great in small to medium sized environments. Manages backups of Virtual systems amazingly well, but has been known to cause small problems with stranded snapshots in our VM systems. Each system is backup quickly and easily, but finding the correct balance between retention and expense can be difficult. Overall a great system but plan and purchasing extra storage because backups grow quickly.
July 10, 2017

Unitrends recovered my belief in quality support!

John Piercy | TrustRadius Reviewer
John Piercy
Network Analyst III
City of Lynchburg (Government Administration, 1001-5000 employees)
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Recommend
For a purely virtualized environment, I love it. I recommend using it with fast storage if you want to benefit from the Instant Recovery feature. If you have slow storage like a USB disk drive - Instant Recovery may not be fun for you.
July 07, 2017

Uni means 1 & Trends means upward direction. So 1 upward direction = Unitrends

Mike Addante | TrustRadius Reviewer
Mike Addante
IT Manager
Great Lakes Neurotechnologies Inc. (Medical Devices, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Setup is simplistic and management of the backups and the appliance is very easy to understand. If you are looking to save time and get a good ROI, then Unitrends is a good choice. All disk backup is the way of the future and Unitrends have been doing things this way all along.
June 06, 2017

Unitrends Pro

Verified User
Engineer in Information Technology
Education Management Company, 10,001+ employees
Score 8 out of 10
Vetted Review
Verified User
Likelihood to Recommend
It has served well for what we have. We are starting to bridge into VM support and will continue to see how that grows into the use for Unitrends.
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