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Unitrends

Unitrends

Overview

What is Unitrends?

The Unitrends Recovery Series Backup Appliances are hardware developed for data backup and management. They cover enterprise backup, ransomware detection, recovery assurance, proactive monitoring, and cloud continuity into a single platform for organizations of all sizes.

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Recent Reviews

TrustRadius Insights

Users have found this product to be incredibly versatile in its applications. It has been praised by customers for its ability to provide …
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TrustRadius Insights
TrustRadius Insights
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • Incremental backup identification (337)
    8.2
    82%
  • Instant recovery (289)
    8.0
    80%
  • Universal recovery (301)
    7.3
    73%
  • Deduplication and file compression (325)
    7.2
    72%

Reviewer Pros & Cons

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Pricing

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Unitrends

Unitrends

N/A
Unavailable

What is Unitrends?

The Unitrends Recovery Series Backup Appliances are hardware developed for data backup and management. They cover enterprise backup, ransomware detection, recovery assurance, proactive monitoring, and cloud continuity into a single platform for organizations of all sizes.

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttp://www.unitrends.com/products/recov…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Features

Data Center Backup

Data center backup tools send data to a secure storage location after encryption and de-duplication

7.8
Avg 8.1
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Product Details

What is Unitrends?

Unitrends helps solve today’s modern IT data protection problems with purpose-built proprietary cloud environment that integrates with turnkey backup appliances to deliver offsite, long-term data retention and white-glove Disaster Recovery as a Service (DRaaS). Through automation Unitrends aims to minimize manual tasks, eliminates management complexity, and delivers tested hardware and software resilience.

Additional features:

Ransomware Protection

Predictive analytics that monitor data characteristics, flag suspicious files, and alert administrators to threats.

Recovery Assurance

Recovery Assurance tool provides automated failover, recovery testing, and compliance reporting.

Monitoring & Support

Recovery Series backup appliances include predictive analytics that anticipate hardware problems and send out alerts before issues occur. Once an issue is detected, a member of Unitrends’s support team will notify users and help to resolve the problem pre-emptively.


Unitrends Features

Data Center Backup Features

  • Supported: Universal recovery
  • Supported: Instant recovery
  • Supported: Recovery verification
  • Supported: Business application protection
  • Supported: Multiple backup destinations
  • Supported: Incremental backup identification
  • Supported: Backup to the cloud
  • Supported: Deduplication and file compression
  • Supported: Snapshots
  • Supported: Flexible deployment
  • Supported: Management dashboard
  • Supported: Platform support
  • Supported: Retention options
  • Supported: Encryption

Unitrends Video

Unitrends increases uptime and confidence in a world in which IT professionals must do more with less. Unitrends leverages high-availability hardware and software engineering, cloud economics, enterprise power with consumer-grade design, and customer-obsessed support to nativ...
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Unitrends Competitors

Unitrends Technical Details

Deployment TypesOn-premise
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android
Supported CountriesWorldwide
Supported LanguagesEnglish

Unitrends Downloadables

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Comparisons

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Reviews and Ratings

(634)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users have found this product to be incredibly versatile in its applications. It has been praised by customers for its ability to provide a secure platform for online transactions, making it an ideal solution for e-commerce businesses. In addition, reviewers have highlighted its effectiveness in protecting sensitive customer information and preventing data breaches. Furthermore, users have reported that the product's seamless integration with various payment gateways makes it convenient and easy to use for both businesses and customers.

Another key use case of this product is its role in streamlining customer service processes. Customers have expressed their satisfaction with the product's intuitive interface, which allows them to easily access information and resolve their queries without any hassle. Moreover, users have commended its robust ticketing system, which efficiently manages and tracks customer inquiries, ensuring prompt and effective responses. This feature has been particularly beneficial for businesses with high call volumes or complex support needs.

Furthermore, this product has proven to be an invaluable tool for project management and collaboration. Users have shared positive experiences about how it facilitates effective communication between team members, regardless of their geographical location. Its seamless integration with popular productivity tools allows for streamlined workflow and centralized project management. Additionally, its customizable reporting features enable businesses to track progress, identify bottlenecks, and make data-driven decisions.

Lastly, this product has emerged as a reliable solution for remote work setups. With the growing trend of remote work, users appreciate the extensive range of features that enable effective collaboration across teams. Its video conferencing capabilities have been particularly praised for their stability and user-friendly interface. Additionally, the product's screen-sharing functionality allows for seamless presentations and virtual meetings.

Overall, this product has garnered positive feedback from users across various industries due to its versatility and effectiveness in different use cases. From secure online transactions to efficient customer service and project management, this product offers a comprehensive solution that meets the evolving needs of modern businesses.

Intuitive User Interface: Users have praised the Unitrends backup system for its intuitive and easy-to-use user interface. Many reviewers have stated that they find the GUI to be logical and appreciate the simplicity of the web interface.

Reliable Performance: Reviewers consistently highlight the high reliability and dependability of the Unitrends backup solution. Unlike some other competitors, users report that it always works without any issues.

Excellent Customer Support: The customer support provided by Unitrends is highly regarded by reviewers. They speak highly of the knowledgeable and responsive support team who are able to quickly resolve any issues that arise. The availability of online chat and email support has also been appreciated by users.

Cost: Many users have mentioned that they find the cost of the system to be on the expensive side. Some reviewers feel that the product does not provide a good value for the price paid.

System Support Decline: Several users have expressed disappointment with the decline in system support. They feel that the system support is not as great as it once was, and some reviewers believe that additional staffing is needed for quicker response times.

Confusing Scheduling: Users have found the system scheduling to be confusing, especially for beginners. Some reviewers mention that it can take time to get used to and understand how to set up and manage schedules effectively.

Users commonly recommend the following aspects of Unitrends Backup and Recovery:

  • Users appreciate the excellent tech support provided by Unitrends. They find them to be prompt and effective in assisting with any issues encountered. The knowledgeable and helpful customer support staff is highly praised.
  • Unitrends Backup and Recovery is considered an inclusive solution with flexible options. Although it is an expensive product, users acknowledge that it offers comprehensive backup capabilities that can be tailored to meet their recovery needs.
  • Users find Unitrends easy to use, mentioning its seamless integration and the peace of mind it provides. They suggest spending time with the software after purchase to understand its interface thoroughly.

Overall, users highly recommend Unitrends as a reliable backup and recovery solution for businesses, especially in education and SMB sectors. They suggest trying out Unitrends in your environment and taking advantage of their excellent tech support.

Attribute Ratings

Reviews

(51-75 of 371)
Companies can't remove reviews or game the system. Here's why
April 23, 2021

Unitrends--dependable, reliable and forward thinking.

Jesse Furr | TrustRadius Reviewer
Jesse Furr
Systems Administrator
National Board of Chiropractic Examiners (Non-Profit Organization Management, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Unitrends Data Center Backup and Recovery is well suited for all kinds of deployment scenarios--small to enterprise-level environments will be able to use the capabilities of the backup appliances. It can also link together appliances for replication purposes, which helps in a DR situation. In an air-gapped network, it may be more difficult to apply updates and stay current, unless there is an offline image deployment method through Unitrends.
April 23, 2021

Unitrends Backup Review

Matthew DeGrandis | TrustRadius Reviewer
Matthew DeGrandis
System Administrator
Southern Oregon Credit Service, Inc. (Financial Services, 11-50 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend

Unitrends has always worked well in my mostly Windows environment. The documentation is well written and informative for all of the scenarios that I've run into, and if it doesn't answer my question or my environment is different, support has always been there to answer those questions. Support is highly recommended as the engineers are very familiar with the product and they go above and beyond for their customers.

The new interface is a large improvement over the old flashed based one.

Unitrends can backup a variety of applications, but be aware that while Exchange and SharePoint can be restored by Unitrends, to do single item recovery requires an additional third party license (Kroll OnTrack) which at the time of purchase wasn't super clear and caused a bit of a kerfuffle during an incident that we had to recover some individual mail items.

Legal Hold is a feature that is likely to cause lots of issues if you use it without fully understanding it. It isn't a bad feature, but a lack of space and not planning for legal hold will cause lots of backups to fail.

April 22, 2021

Unitrends products just work!

Verified User
Team Lead in Information Technology
Higher Education Company, 501-1000 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Unitrends fits all of our data protection needs. We use it to backup our VMware infrastructure (consisting of 5 VMware clusters, with over 400 production virtual machines). We also use Unitrends DRaaS solution to provide immediate recovery of our core-critical systems, in the event of any local system outage. Lastly we use Unitrends Forever Cloud solutions to backup critical, and irreplaceable data (such as our 3 archival departments).
April 22, 2021

Unitrends can help achieve Zen

Verified User
Professional in Information Technology
Wholesale Company, 201-500 employees
Score 8 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Unitrends is great as a "set it and forget it" software. When it is working you can rest easy. When it isn't working sometime support struggles to fix the issue but I've always had my problems solved, it just may take awhile.
April 22, 2021

Uni backup for the win

JH
Jeff Hauser
IT Manager / Security Officer
West County Radiology Group (Hospital & Health Care, 51-200 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Backup multiple types of operating systems on one device. Windows, Linux, AIX and more. Can mount a virtual machine back to the appliance and start it up to use temporarily while getting a host back on line or just to mount and retrieve some needed files without doing a full restore. Agent backups can truncate logs for SQL and Exchange and also backup the whole machine as a virtual machine backup so data loss is at a minimum.

April 21, 2021

Unitrends is great for file level backups

Verified User
Engineer in Information Technology
Education Management Company, 501-1000 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Unitrends is great for file level recovery and database recovery. As stated previously, we have used Unitrends extensively for that and it has performed great. Unitrends is especially useful for physical servers as well. Unitrends full backups are slightly unnecessary now with virtual servers though. Most of our virtual servers now just have their VM's cloned on a schedule for backups. This means when a server goes down, we can just restore it from the clone and be back up and running within minutes. Unitrends still is useful though on those servers for individual file recovery.
April 21, 2021

Unitrends has saved the day!

Greg Lanz | TrustRadius Reviewer
Greg Lanz
Senior Systems Administrator
CDC (Health, Wellness and Fitness, 501-1000 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Last year we had a failed Windows Update that took down our webserver and I was able to spin up an Instant Recovery VM from the last good backup within minutes [using Unitrends Data Center Backup and Recovery]. This VM started serving up webpages and I then migrated this running VM to our production VCenter and this VM is still in use to this day.
April 20, 2021

Unitrends Data Center Backup and Recovery allow us to sleep at night when a disaster strikes

Cesar Torres | TrustRadius Reviewer
Cesar Torres
Network Administrator
University School of Milwaukee (Primary/Secondary Education, 201-500 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Overall, Unitrends Data Center Backup and Recovery does a great job doing backups and notify you when there is a failure (if notifications are enabled). That gives us time to find the root of the problem and fix the issue. I used their support two or three times when I was in a pickle and the level of support was exceptional. Our IT team is small and we are not experts at everything, so we have to rely on good support when we run out of ideas.
April 20, 2021

Snappy interface and reliable local backups with responsive support to help with finnicky cloud backup

Verified User
Manager in Information Technology
Building Materials Company, 501-1000 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Requires more babysitting than I anticipated, so probably most appropriate for situations where IT staff has time to constantly monitor/tweak/update. Backups to the local storage are very reliable, but there always seems to be something required to keep off-site backups working properly.
April 20, 2021

10 out 10 reliability and simplicity

Victor Cenac | TrustRadius Reviewer
Victor Cenac
Senior Systems Administrator
Fuller Theological Seminary (Higher Education, 501-1000 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I can't imagine a scenario where Unitrends [Data Center Backup and Recovery] would not be suited. It is lightweight, fast and very reliable. It is capable of instant recovery as well as file level recovery. It is very versatile in terms of storage repositories, from external HDD all the way to cloud repositories...
April 20, 2021

Overview of Unitrends Cloud Environment

RD
Rick Dademo
Senior Systems Administrator
MeritB2B (Marketing & Advertising, 51-200 employees)
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
If Unitrends [Data Center Backup and Recovery] would allow the client to manage their archived data, it would be an ideal environment. The fact that once a DB backup, File Level backup, etc is requested to be deleted, it then becomes an issue because the client can never backup that DB, etc to the Data Center again.

On the other hand, leaving all that archived data out there forever only allows for growth greater that what the client has contracted for and now becomes an additional expense.

This is not discussed by Unitrends during the negotiation period! Just a cash cow for Unitrends!
April 19, 2021

Solid backup solution to protect all your clients' solutions

Werner Baron | TrustRadius Reviewer
Werner Baron
Centralized Services Technician
Smart Dolphins IT (Information Technology & Services, 11-50 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Unitrends is a very well suited backup solution for MSPs requiring diverse support for client systems, backup methods and storage. Its only 'cons' are that it does require some more technical knowledge of Linux, in particular, to potentially get deployments running smoothly and reporting nicely to other tools; and that deployments can sometimes be a bit rocky requiring a bit of troubleshooting to get things sorted between the appliance and agents, especially going into less than healthy client environments.
April 16, 2021

New to Unitrends but I love it.

Verified User
Technician in Information Technology
Education Management Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I believe Unitrends Data Center Backup and Recovery is well suited in every industry/company no matter how big or small. Because there are times when data gets deleted without a reason or without knowing and accidents happen. No matter what scenario, having backups come into a big role, especially if your hard drive decides to burnout or crash.
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