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Unitrends

Unitrends

Overview

What is Unitrends?

The Unitrends Recovery Series Backup Appliances are hardware developed for data backup and management. They cover enterprise backup, ransomware detection, recovery assurance, proactive monitoring, and cloud continuity into a single platform for organizations of all sizes.

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Recent Reviews

TrustRadius Insights

Users have found this product to be incredibly versatile in its applications. It has been praised by customers for its ability to provide …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • Incremental backup identification (337)
    8.2
    82%
  • Instant recovery (289)
    8.0
    80%
  • Universal recovery (301)
    7.4
    74%
  • Deduplication and file compression (325)
    7.3
    73%

Reviewer Pros & Cons

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Pricing

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What is Unitrends?

The Unitrends Recovery Series Backup Appliances are hardware developed for data backup and management. They cover enterprise backup, ransomware detection, recovery assurance, proactive monitoring, and cloud continuity into a single platform for organizations of all sizes.

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttp://www.unitrends.com/products/recov…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Features

Data Center Backup

Data center backup tools send data to a secure storage location after encryption and de-duplication

7.9
Avg 8.2
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Product Details

What is Unitrends?

Unitrends helps solve today’s modern IT data protection problems with purpose-built proprietary cloud environment that integrates with turnkey backup appliances to deliver offsite, long-term data retention and white-glove Disaster Recovery as a Service (DRaaS). Through automation Unitrends aims to minimize manual tasks, eliminates management complexity, and delivers tested hardware and software resilience.

Additional features:

Ransomware Protection

Predictive analytics that monitor data characteristics, flag suspicious files, and alert administrators to threats.

Recovery Assurance

Recovery Assurance tool provides automated failover, recovery testing, and compliance reporting.

Monitoring & Support

Recovery Series backup appliances include predictive analytics that anticipate hardware problems and send out alerts before issues occur. Once an issue is detected, a member of Unitrends’s support team will notify users and help to resolve the problem pre-emptively.


Unitrends Features

Data Center Backup Features

  • Supported: Universal recovery
  • Supported: Instant recovery
  • Supported: Recovery verification
  • Supported: Business application protection
  • Supported: Multiple backup destinations
  • Supported: Incremental backup identification
  • Supported: Backup to the cloud
  • Supported: Deduplication and file compression
  • Supported: Snapshots
  • Supported: Flexible deployment
  • Supported: Management dashboard
  • Supported: Platform support
  • Supported: Retention options
  • Supported: Encryption

Unitrends Video

Unitrends increases uptime and confidence in a world in which IT professionals must do more with less. Unitrends leverages high-availability hardware and software engineering, cloud economics, enterprise power with consumer-grade design, and customer-obsessed support to nativ...
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Unitrends Technical Details

Deployment TypesOn-premise
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android
Supported CountriesWorldwide
Supported LanguagesEnglish
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Comparisons

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Reviews and Ratings

(635)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users have found this product to be incredibly versatile in its applications. It has been praised by customers for its ability to provide a secure platform for online transactions, making it an ideal solution for e-commerce businesses. In addition, reviewers have highlighted its effectiveness in protecting sensitive customer information and preventing data breaches. Furthermore, users have reported that the product's seamless integration with various payment gateways makes it convenient and easy to use for both businesses and customers.

Another key use case of this product is its role in streamlining customer service processes. Customers have expressed their satisfaction with the product's intuitive interface, which allows them to easily access information and resolve their queries without any hassle. Moreover, users have commended its robust ticketing system, which efficiently manages and tracks customer inquiries, ensuring prompt and effective responses. This feature has been particularly beneficial for businesses with high call volumes or complex support needs.

Furthermore, this product has proven to be an invaluable tool for project management and collaboration. Users have shared positive experiences about how it facilitates effective communication between team members, regardless of their geographical location. Its seamless integration with popular productivity tools allows for streamlined workflow and centralized project management. Additionally, its customizable reporting features enable businesses to track progress, identify bottlenecks, and make data-driven decisions.

Lastly, this product has emerged as a reliable solution for remote work setups. With the growing trend of remote work, users appreciate the extensive range of features that enable effective collaboration across teams. Its video conferencing capabilities have been particularly praised for their stability and user-friendly interface. Additionally, the product's screen-sharing functionality allows for seamless presentations and virtual meetings.

Overall, this product has garnered positive feedback from users across various industries due to its versatility and effectiveness in different use cases. From secure online transactions to efficient customer service and project management, this product offers a comprehensive solution that meets the evolving needs of modern businesses.

Intuitive User Interface: Users have praised the Unitrends backup system for its intuitive and easy-to-use user interface. Many reviewers have stated that they find the GUI to be logical and appreciate the simplicity of the web interface.

Reliable Performance: Reviewers consistently highlight the high reliability and dependability of the Unitrends backup solution. Unlike some other competitors, users report that it always works without any issues.

Excellent Customer Support: The customer support provided by Unitrends is highly regarded by reviewers. They speak highly of the knowledgeable and responsive support team who are able to quickly resolve any issues that arise. The availability of online chat and email support has also been appreciated by users.

Cost: Many users have mentioned that they find the cost of the system to be on the expensive side. Some reviewers feel that the product does not provide a good value for the price paid.

System Support Decline: Several users have expressed disappointment with the decline in system support. They feel that the system support is not as great as it once was, and some reviewers believe that additional staffing is needed for quicker response times.

Confusing Scheduling: Users have found the system scheduling to be confusing, especially for beginners. Some reviewers mention that it can take time to get used to and understand how to set up and manage schedules effectively.

Users commonly recommend the following aspects of Unitrends Backup and Recovery:

  • Users appreciate the excellent tech support provided by Unitrends. They find them to be prompt and effective in assisting with any issues encountered. The knowledgeable and helpful customer support staff is highly praised.
  • Unitrends Backup and Recovery is considered an inclusive solution with flexible options. Although it is an expensive product, users acknowledge that it offers comprehensive backup capabilities that can be tailored to meet their recovery needs.
  • Users find Unitrends easy to use, mentioning its seamless integration and the peace of mind it provides. They suggest spending time with the software after purchase to understand its interface thoroughly.

Overall, users highly recommend Unitrends as a reliable backup and recovery solution for businesses, especially in education and SMB sectors. They suggest trying out Unitrends in your environment and taking advantage of their excellent tech support.

Attribute Ratings

Reviews

(126-150 of 370)
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Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • With using Unitrends Data Center Backup and Recovery, it has reduced the need for spending on physical storage solutions. While we are in Year 3 of our solution, we expect that over the next few years (and eliminating physical storage), we will see cost savings.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Unitrends has paid for itself when disaster hits. Live restoration and simple backups have saved us more times than I can count from several different situations that would have crippled critical hospital servers.
Score 2 out of 10
Vetted Review
Verified User
Incentivized
  • After the sale, we spent most of the time learning their system on our own; The onboarding from Unitrends was one of the most hands-off approaches I've seen and I've been around since the Commodore 64. Crazy Eddies taught me more about my $1,000 C64 than Unitrends Onboarding team did for our $10,000 service contract.
  • We were trying to get to a place where we could have regular, consistent backups to on-prem and to the cloud, with the ability to spin up cloud servers in case one of ours went down hard. Instead we got a system where we paid for service we never received, and paid for time when we had to figure out things on our own. The ROI is basically so negative we're ditching this as soon as Synology is installed.
  • None of our business objectives have been met.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • As a school, our main objective is to make sure services are up and running for students and teachers. We get peace of mind from knowing that the servers that provide these resources can be brought online virtually in the event of a disaster.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • The appliance cost more than we had budgeted, so it was an effort to justify to Finance.
  • The speed and responsiveness in DR situations is a difficult value to measure, but this has exceeded our experience when compared with any previous solution we used. Identifying what went wrong, developing the remediation strategy, then using the appliance as required is simple. DR used to be hours of work.
  • A big positive is [the] corporate confidence in our DR plan and capabilities. Easy to test, demo, and actually use when needed.
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