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UpKeep Maintenance Management

UpKeep Maintenance Management

Overview

What is UpKeep Maintenance Management?

UpKeep allows users to snap a picture of a broken piece of equipment, create a work order, and schedule it for repair - all from a mobile device. UpKeep is designed for facility, property, restaurant, and manufacturing managers looking to…

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Recent Reviews

TrustRadius Insights

UpKeep Maintenance is a versatile software that has been widely adopted by facilities management teams to streamline their maintenance …
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UpKeep keep us on top!

10 out of 10
October 14, 2019
Incentivized
UpKeep is enabling our organization to move from a manual paper process to a digital system. We are now uploading key information to …
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UpKeep Works

10 out of 10
October 14, 2019
Incentivized
UpKeep has been used by my school to have a fluid work flow with the needs of the physical plant. All teachers and staff can submit a work …
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UpKeep Review

10 out of 10
October 09, 2019
Incentivized
We've been using Upkeep for a brief period of time, but already we can see some results in terms of tracking issues. Thanks to Upkeep, we …
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Great tool for buisness

10 out of 10
October 07, 2019
We utilize UpKeep across a good portion of our business. From safety to asset management and maintenance tracking to facility inspection …
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Bridging the Gap

10 out of 10
October 04, 2019
Upkeep is a great tool to ensure efficiency and order within the workplace. We use Upkeep to provide a work order system that enables our …
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UpKeep Review

10 out of 10
September 26, 2019
Incentivized
Upkeep is being used between multible companies. It will address scheduling PMs and workorders. Also it will solve parts inventory …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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Starter

$40

Cloud
per technician/per month

Professional

$75

Cloud
per technician/per month

Business Plus

$120

Cloud
per technician/per month

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttp://www.onupkeep.com/pricing.php

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is UpKeep Maintenance Management?

UpKeep allows users to snap a picture of a broken piece of equipment, create a work order, and schedule it for repair - all from a mobile device. UpKeep is designed for facility, property, restaurant, and manufacturing managers looking to improve communication by enabling real-time status updates for their teams. The vendor says it is a modern, intuitive, and customizable CMMS that is proven to expedite workflow processes.

Capabilities include:
-Add co-workers and easily assign work orders to different users
-­Create, update, and check status of work orders and tasks
-­Manage a history of your assets
-Receive notifications to your phone and email
-Organize reports
-Enable UPC Label scanning
-Develop assets and assign work orders to assets
-Sync across all devices you own
-Web application available for use on any device
-Create preventative and scheduled maintenance
-Customize work orders using form items

UpKeep is designed for maintenance crews who constantly work at different sites. The value prop is that technicians can spend more time in the field and less time retyping data or traveling between locations — thus resulting in higher quality data, more thorough analysis, and more robust asset evaluation.

UpKeep Maintenance Management Features

  • Supported: Mobile Applications
  • Supported: Work Orders
  • Supported: Asset Management

UpKeep Maintenance Management Screenshots

Screenshot of Product Suite

UpKeep Maintenance Management Video

Intro Video

UpKeep Maintenance Management Integrations

UpKeep Maintenance Management Competitors

UpKeep Maintenance Management Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesUnited States
Supported LanguagesEnglish

UpKeep Maintenance Management Downloadables

Frequently Asked Questions

Accruent Maintenance Connection and eMaint CMMS are common alternatives for UpKeep Maintenance Management.

Reviewers rate Support Rating highest, with a score of 8.8.

The most common users of UpKeep Maintenance Management are from Mid-sized Companies (51-1,000 employees).

UpKeep Maintenance Management Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)50%
Mid-Size Companies (51-500 employees)40%
Enterprises (more than 500 employees)10%
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Comparisons

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Reviews and Ratings

(38)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

UpKeep Maintenance is a versatile software that has been widely adopted by facilities management teams to streamline their maintenance tasks and repairs. This comprehensive tool serves as an efficient task manager, primarily catering to facility managers and caretakers responsible for overseeing properties. It offers a range of use cases, including work order management, task distribution, and parts inventory tracking. With UpKeep, users can easily prioritize tasks, assign them to the appropriate personnel, and keep track of pending assignments.

The software proves invaluable for both preventative and reactive maintenance work, allowing users to effectively manage assets and inventories. By utilizing UpKeep, organizations are able to track when machines experience downtime, generate alarm codes for swift response, and effortlessly monitor issues and the availability of required parts. Moreover, it is also utilized as a maintenance tool for repairing various electronic devices in workshops.

One significant advantage of UpKeep is its ability to seamlessly transition organizations from traditional paper-based processes to a digital system. The software expertly preserves historical maintenance data while facilitating its easy access and tracking. For instance, it provides a convenient work order system for teachers and staff in educational institutions to submit and monitor maintenance requests. Similarly, luxury home maintenance services rely on UpKeep Work Orders to maintain organizational structure during inspections and keep track of essential maintenance items. In addition, it aids industries dealing with hectic schedules by providing a reliable work order system for tracking time and generating reports.

Furthermore, UpKeep proves valuable for tracking equipment maintenance and repairs, organizing spare parts and tooling, as well as monitoring downtime and expenses associated with these tasks. It effectively supports the Building Automation Department in managing work orders for various vendors while consolidating and tracking accounts and equipment statuses.

Overall, UpKeep Maintenance offers an array of use cases that enhance efficiency in facilities management. Its user-friendly interface combined with its diverse functionalities has garnered positive feedback from users across different industries.

Clean and Intuitive Interface: Users have consistently praised the clean and intuitive user interface of UpKeep software, with many stating that it makes navigation and usage a breeze. This positive sentiment is reflected in multiple reviews, indicating that the majority of users find the interface to be user-friendly.

Flexible Access Options: The ability to access UpKeep either through a web link or by downloading the app has been highly appreciated by users. This flexibility allows organizations to determine the depth at which they want to utilize the software, resulting in a more tailored experience for different users within an organization.

Phenomenal Customer Service: Reviewers have consistently described the customer service provided by the UpKeep team as phenomenal. The assistance provided in tailoring the program to meet specific needs and functions of organizations has received high praise from users.

Limited Sensor Options: Some users have expressed their dissatisfaction with the limited sensor options available in UpKeep. They feel that there should be a wider range of sensor choices to cater to different needs and preferences.

Expensive Pricing: The pricing of the software has been a concern for some users, who believe that it is on the higher side. They have suggested offering more affordable plans or pricing tiers to accommodate businesses with smaller budgets.

Difficult User Interface: Users have found it challenging to generate reports and quickly view work in progress due to the current user interface. They feel that the interface is not intuitive and requires a learning curve, making these tasks time-consuming. Simplifying the user interface and improving its usability would greatly benefit users in prioritizing tasks efficiently.

Based on user reviews, here are the three most common recommendations for Upkeep:

  1. Test and ensure everyone is on the same page before implementing: Users suggest testing Upkeep first to see if it fits their specific needs. They recommend ensuring that all team members are familiar with the software and have a clear understanding of how it will be used.

  2. Take advantage of demos and trial accounts: Many users highly recommend scheduling a demo or utilizing the trial account of Upkeep. This allows users to explore the features and functionality of the software before making a commitment.

  3. Seek customization help and utilize support: Users suggest reaching out to Upkeep for customization assistance if needed. They found the dashboards and data organization features useful and were satisfied with the level of support provided by the Upkeep team.

Overall, Upkeep is seen as a cost-effective and easy-to-use software that is worth considering for small businesses and developing ones. It is recommended for work order management, asset management, communication, and maintaining equipment records. Users believe that with proper implementation, Upkeep provides full insight and control over maintenance needs.

Attribute Ratings

Reviews

(1-25 of 25)
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Vin Campbell | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
For companies that have larger facilities or multiple properties - this software is superb. You can track every maintenance plan - daily/weekly/monthly/annually - so nothing ever goes undone. I'm talking daily cleaning to refreshing the paint in the parking lot each year - you can easily schedule all of this maintenance within the app. Asset tracking - everything from machinery to tools to doors - you can tag and track all. Break/fix over time is huge - you can use the reporting function to see how many times something has broken over time - so now you can assess if it's more cost effective to replace rather than repair.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Very appropriate within our business since It is so easy to use and implement. The software gives the techs more accountability and ownership of jobs, along with the ability to create re-occurring work orders for inspections and checks. I now get accurate data to report against on a weekly basis, and get KPI's to set goals for our team.
October 14, 2019

UpKeep Works

Score 10 out of 10
Vetted Review
Verified User
Incentivized
UpKeep is best suited when there are one or two staff managing it. Working with many staff and teachers, I’ve given up asking them to input work orders and often do it myself. The issues I’ve encountered in other people’s varying degrees of technical understanding and many times they give up if they, for instance, update their phone and can’t remember their login.
October 09, 2019

UpKeep Review

Paul Dostal | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Compared to the other service call management software I have had to endure in the past, Upkeep is quick, easy to use, and easy to update. The phone app, in particular, is easy to use. The web page is more powerful and capable of more details, but for a field technician, it's great.
October 07, 2019

Great tool for buisness

Score 10 out of 10
Vetted Review
Verified User
UpKeep is very easy to use and on most mobile platforms. In some cases, it's easier to use on a mobile device rather than a desktop. Allows users to assist in eliminating down time due to admin paperwork and provides quick and easy access to non-workers in the field to move forward on work orders etc.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Even though Upkeep is not specifically designed for healthcare or bio-med technician's work, it has been a great addition to our workflow and productivity. The customer service was way beyond expectation. They walked us through every step of the process and really cared that their product was working for us.
October 04, 2019

Bridging the Gap

Score 10 out of 10
Vetted Review
Verified User
Upkeep has helped our crew prioritize what jobs come first to ensure that a particular event started on time. this makes our department look streamlined and professional. Using Upkeeps features has helped our department do more with less. It challenges our crew to perform better quality work with more accountability.
Score 8 out of 10
Vetted Review
Verified User
We have 30 studios, so we've given 2 managers at each studio a requester log in. This has given us the ability to manage these studio's needs from afar rather than having to manage them in person, via text, email, phone call, etc. This has allowed us to track the number of times the same vendors have been called to the studio for work. We've discovered server issues that were not addressed correctly the first time so the vendor can bill us additionally.
September 26, 2019

UpKeep Review

Score 10 out of 10
Vetted Review
Verified User
Incentivized
I believe UpKeep could be used in departments other than maintenance. There are tasks in UpKeep that will help many departments with scheduling and inventory. Workloads and production would possibly be able to use UpKeep. Employees will have to have a certain degree of knowledge to use UpKeep.
Score 10 out of 10
Vetted Review
Verified User
UpKeep has been phenomenal for our internal staff to communicate with our people on the ground. The phone app has a low learning curve. The facility managers/caretakers love the UpKeep application. It is a challenge trying to utilize one do-it-all task manager for all operations an organization like this may face.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
It is very well suited to our small manufacturing facility. Tracking facility maintenance and equipment PM and service are all very easy, and scheduling re-occurring services is automatic. By generating a work order every time I touch a machine, tracking the frequency of setup and tooling changes is very easy. The program could scale up very easily, allowing several users to track each job and help keep up on preventative and breakdown repairs. For an organization which is just getting into the computerized maintenance game, this is a very easy to learn and use program.
The only scenario I can think of where UpKeep would not be as appropriate would be if the users are not willing to input the work orders and equipment lists, or maintain the inventory system. If you only use it part of the time, you would not get many benefits from it. If your organization isn't committed to making the changes to get a computerized system running, this may not be a good fit for you.
September 09, 2019

A Real Time Saver!

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Our managers are able to easily access customer information and work orders. Sometimes the app via phone is less than ideal, but they work through it or use a different device.
August 30, 2019

Thanks UpKeep!

Score 8 out of 10
Vetted Review
Verified User
Incentivized
I think all in all UpKeep is a well-rounded software CMMS that is suited for a smaller-scale operation that does not have any other enterprise application in use(AX, AS400, SAP). Upkeep works very well, but can't be integrated with other systems. This creates additional work for admin users as they have to often do double entry into other systems.
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