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Waterfall

Waterfall

Overview

What is Waterfall?

Text messaging software to connect and engage your audience using targeted, personalized mobile communications.

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Recent Reviews
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Pricing

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What is Waterfall?

Text messaging software to connect and engage your audience using targeted, personalized mobile communications.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Upland Localytics helps you connect with mobile app customers on a deeper, more meaningful level.

What is EZ Texting?

Since 2004, EZ Texting has provided businesses and organizations with a way to start text marketing — and features and integrations to keep conversations going. A simple interface, customizable templates, and generative AI assistance, help businesses to craft compelling messages that resonate with…

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Product Details

What is Waterfall?

Text messaging software to connect and engage your audience using targeted, personalized mobile communications. Build meaningful connections using Waterfall’s SMS and MMS capabilities. Elevate customer experience by crafting intelligent, automated message flows or delight with 1:1 live conversations. Be heard by the right people at the right time, instantly.

Waterfall Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(4)

Reviews

(1-2 of 2)
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Score 9 out of 10
Vetted Review
Verified User
Incentivized
We help several large non-profit organizations use the product to build and engage large SMS programs. The platform is well built and has a strong CRM back-end for managing user data. We've built very custom message flows for clients, with complex interactions and segmenting. Highly recommend.
  • One of the few platforms that allow you to build triggered, based upon activation date welcome series messaging.
  • Liquid is simple to use, but a powerful enough software to build complex, segmented message flows.
  • Great support from the Upland team.
  • Some features require additional cost. The nature of growth means the product becomes more expensive and that is a problem for some buyers.
For large organizations that are looking to build big, robust SMS programs and want the benefit of a CRM back-end for managing users and messaging.
  • We have worked with several clients to help them launch and grow their SMS program and the platform helps us doing cutting edge work in this space.
Revere SMS. Another enterprise level SMS provider in the non-profit space, but their inability to schedule welcome series and other deficiencies make them a lesser product.
Emily Sullivan | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We run a few statewide educational programs on health topics, such as smoking cessation for pregnant women and their family members, chronic disease prevention, breastfeeding, etc. More and more researchers have proven that texting has been effective in health management and it tends to facilitate a more honest and nonjudgmental conversation with its participants. That's what got us started using these texting programs with Upland.
  • Customer service. You have your own point of contact. They are very supportive and helpful. They always respond quickly.
  • Their deep non-profit discount.
  • Their message schedules. Very flexible and it can be a relative schedule to say a pregnant woman's due date and someone's goal date for quit smoking, etc.
  • Creating a campaign by coping from another - so far that's not possible.
  • When you have more than 10 pages of messages to edit, you are not allowed to jump to a specific page. You have to click the arrow until you are that page. When you finish editing a certain message, it always brings you back to the very first page. Very annoying. We voice that many times but it has never been changed.
  • Downloading reports only works with Google Chrome. However, when you try to open their website on Google Chrome, it won't let you because of some security certificate issue.
From our experience, it seems to be a very effective tool reaching out to the younger population for educational purposes. However, it seems to get a better reply rate with the older population.
  • It allows us to outreach to populations that are sometimes hard to reach with traditional programs.
  • The automatic messages allow staff to use their time for other programs.
  • SMS magic
We had EZTexting before. They don't have relative scheduling message so we had to switch to another vendor. We checked into SMS Magic, but they were not very responsive to our sales inquiry and then we received some phone call from India from someone who's very hard to communicate with.
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