Upside Business Travel

Upside Business Travel

About TrustRadius Scoring
Score 9.3 out of 100
Upside Business Travel

Overview

Recent Reviews

The upside is Upside!

10 out of 10
January 24, 2020
Our company started using Upside Business Travel back in 2019. We travel all over the country and all of the world to help on-site with …
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Making Travel Easy Again

10 out of 10
January 24, 2020
Upside Business Travel has turned managing small-business travel from a headache to a breeze. Centralized billing with the ability for …
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Upside is Incredible

10 out of 10
May 14, 2019
We use Upside to book all of our travel as a company. Airfare, hotel, rental car - we use Upside for all of it. Rather than going to three …
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Upside is worth the switch!

10 out of 10
May 11, 2019
I am the primary for travel arrangements within our company. While all employees that travel for business here have access, I am usually …
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Pricing

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What is Upside Business Travel?

Upside Business Travel is a technology based travel management application from the company of the same name headquartered in Washington, D.C.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Alternatives Pricing

What is Concur Travel and Expense?

Concur is a SaaS expense report management product, and handles corporate travel booking, expense report automation, reimbursement, audit, and business intelligence, and corporate card integration. The product is used by over 15,000 clients. Concur is now an SAP company.

What is TravelBank?

TravelBank, headquartered in San Francisco, offers their travel management for businesses, featuring booking management, travel policy management, spend tracking and management, and other features.

Features Scorecard

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Product Details

What is Upside Business Travel?

Upside Business Travel is a technology based travel management application from the company of the same name headquartered in Washington, D.C.

Upside Business Travel Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Comparisons

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Frequently Asked Questions

What is Upside Business Travel?

Upside Business Travel is a technology based travel management application from the company of the same name headquartered in Washington, D.C.

What is Upside Business Travel's best feature?

Reviewers rate Support Rating highest, with a score of 10.

Who uses Upside Business Travel?

The most common users of Upside Business Travel are from Small Businesses (1-50 employees) and the Events Services industry.

Reviews and Ratings

 (10)

Ratings

Reviews

(1-7 of 7)
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Score 10 out of 10
Vetted Review
Verified User
Review Source
Our company uses Upside Business Travel across the organization to streamline travel purchases, including flights, rental cars and hotel rooms.
  • The customer service is fantastic - you can call and get help from a live person immediately.
  • Great follow through - they check up and make sure everything went well.
  • As an assistant, it would be nice to see features that focus on booking for other people - for instance, I would like to be able to save user information and simply select them rather than having to enter their information each time. Or be somehow linked to their account so they can update information as needed and I can use their profile to create trips.
I've used other big name solutions before, but Upside's customer service is really what puts them head and shoulders above the rest. I don't worry about getting someone who has no idea what they're doing when I call Upside - whoever I get is going to be able to answer my questions and get my issues sorted out. That's a huge help.
Like I've said, the customer service is top rate. Every person I've talked to has been friendly, helpful and knowledgeable.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Upside is being used to book business travel for our projects. We have a centralized admin that receives requests for travel and then books per company policies and the travel request parameters like dates and locations. We have an external approval process in place, but the travel policy set in Upside is a great guide for the booking admin when booking travel. Booking with Upside makes the process easier for accountability and it helps keep costs down by adhering to the set policies.

Since we are a small company, we do not issue credit cards to all of our employees. Booking through Upside eliminates the need since we can prepay for the entire travel in advance. Also, the cost is centralized into one account that can be audited and used to gather project expenses.

Another business problem that Upside eliminates is the need for a full-time travel administrator on staff. Upsides travel support team is very dedicated to solving and supporting all your business travel. Upside has a very responsive team that quickly mobilizes to resolve travel issues, anytime you need them.
  • Customer Support. Our business travel changes in real-time. Sometimes we have to make multiple changes to our travel in one day. The Upside Support team is always there to change the travel, especially when my travelers do not have the time to step away from work to get on the phone with airlines, hotels, and rental car agencies.
  • Travel Tools. From the web site to the phone app, the Upside tools are very easy to use and are very extensive with functionality.
  • Prepay for travel. Prepaying for travel simplifies the booking process and eliminates the need for corporate cards.
  • I would prefer to not create multiple employee accounts in order to save traveler information. I like to keep my booking centralized to one account. If I do not have a user account for each traveler, I have to reenter the information every time each employee travels. There is a way to restrict each user, but I'd rather not have accounted for each at all.
  • Some of my customers require itemized invoices. Upside's invoices lack the detail.
Upside is well suited for businesses that have to change travel due to unforeseen business forces. It is well suited for small businesses that do not have administrative support needed to accommodate constant change. The Upside tools can be accessed from anywhere and support can take any issues on to help make the trip successful.
As stated before, the Upside Customer Support team is an added bonus to the overall travel experience. The support team is very prompt to respond, and once briefed of the situation, they take ownership to resolve the issues. The support team is also very thorough. They suggest options and can make adjustments to cut down on expense costs.
January 24, 2020

The upside is Upside!

Dustin Alise | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Our company started using Upside Business Travel back in 2019. We travel all over the country and all of the world to help on-site with our clients. Before using Upside Business Travel, I would have to book my flights, hotels and rental cars on several different sites. Then I would have to wait for the company card to come around to finish booking my trips. After using Upside Business Travel for a few months, booking travel arrangements has been so easy. I don't have to search through several different emails to find confirmation emails, rental car info or flight information. Everything is all in one place.
  • Having all of your information all in one place.
  • Booking trips is so easy.
  • Flight selection are sometimes limited.
  • Cannot pay for a rental car online.
A conference that I was recently at ended earlier than expected. So we wanted to see if it was possible to leave a day earlier to return home. We hopped in a chat with our account rep and asked them to finds us flights that were leaving that same day. The account rep helped us find flights and walked us through the entire process!
The support from Upside Business Travel is absolutely amazing. Immediately after you book a flight, you get an email from your representative. You can contact them at any time and get them to help you with anything you need or answer any questions. I have used the support before to get an earlier check-in, change flights, and add a night to my stay.
January 24, 2020

Making Travel Easy Again

Score 10 out of 10
Vetted Review
Verified User
Review Source
Upside Business Travel has turned managing small-business travel from a headache to a breeze. Centralized billing with the ability for employees to book their own travel with their own preferences has been a game-changer for our team! Upside Business Travel's customer service is top-notch. They are always just an email, call, or chat away and quick to follow up on any questions, changes, or disruptions with business travel.
  • Consolidated Travel Booking & Management
  • Easy Reporting & Expense Tracking
  • Booking travel for non-employees or invited users *could* be easier, but it's not that bad.
  • Adding support for AA Business Extra number as part of company profiles, but they manually check all of our AA reservations to add it.
Whether you're a business of 1 or 100, Upside Business Travel is a great solution. The ability to track and manage all of your travel, while still earning miles and points with your preferred airlines and hotels, is the biggest upside. :) If you are managing travel for others, booking on the employee's behalf, or wanting to keep tabs on employee travel, this is the perfect tool. If you need to set complex business rules for departments or limitations on travel, there may be other options out there that are more suited to those enterprise org requirements.
We have yet to encounter a situation where Upside Business Travel hasn't delivered. Changing flights, helping our team avoid basic fares, individually reviewing every reservation, keeping employees up-to-date on changes, etc. The Upside Business Travel team is always expedient and friendly.
Score 7 out of 10
Vetted Review
Verified User
Review Source
We use Upside Business Travel for all of our travel bookings across the organization. Our employees frequently travel to meet with clients, grassroots partners, and to argue in court. We used to book travel manually, but this was inefficient due to support staff needing to locate flights based on flight numbers, itineraries, etc. Upside Business Travel makes it easier for the traveler to put their trip together and then share it with their project's administrative staff to be booked.
  • Upside Business Travel makes it easy to compare prices for hotels and flights.
  • Upside Business Travel has a great rewards program and this is a nice incentive for those using the program.
  • My primary concern with Upside Business Travel is that sometimes, after following a link to a trip put together, upside does not allow you to select who's taking the trip, and you have to start all over. This removes the primary increased convenience draw of using Upside Business Travel.
  • Upside Business Travel cannot be used to book rental cars.
Upside Business Travel is well suited for companies where staff does not have their own company cards to use for booking travel, or where staff would rather use the company card than to book it on their own an deal with reimbursement. It is also ideal for companies where there is designated staff who handle travel bookings, rather than each employee booking on their own.
Upside Business Travel support is very strong. The Navigators are extremely helpful and easy to reach through all parts of the travel booking and traveling process.
Jared Lyda | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Upside to book all of our travel as a company. Airfare, hotel, rental car - we use Upside for all of it. Rather than going to three different websites to take care of all of our travel needs, we do it in one place. Upside provides me with reports each month so I can see how much each employee is spending on travel and where the bulk of our expense is coming from. The staff is super helpful and easy to work with. Couldn't recommend Upside more highly!
  • The website is great and easy to use.
  • The mobile app is helpful and laid out in a way that makes sense.
  • The 24/7 Navigator support is incredible.
  • I can't think of anything I'd add to the service.
Upside Travel is best suited for companies that want to book business travel all in one place. It's an easy to use, user-friendly experience from start to finish. If any issues arise (and anyone who travels for business knows there are ALWAYS issues that arise) Upside is right there ready to take care of you and go the extra mile.
Score 10 out of 10
Vetted Review
Verified User
Review Source
I am the primary for travel arrangements within our company. While all employees that travel for business here have access, I am usually the one who books travel for them. I have used it extensively since we joined Upside this February. I enjoy working with their Navigators when it comes to customer service. They outshine all customer service I've ever worked with.
  • Customer Service: Their navigators are simply amazing.
  • Offering rewards for bundling travel with a hotel and/or car rental.
  • Accessing past receipts for travel.
  • I'd like to be able to hold a potential booking -- say for 24 hours -- to allow time for colleagues to review before I book their travel.
  • Sorting by other criteria in the reports page.
  • Sort car rental options by price.
With a bit of practice, I have found Upside to be very user friendly. I do wish they would give a bit more warning when they make changes to the website, or if it will be down for the day. A few weeks ago, it was down with no warning or explanation.