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Upside Business Travel offers several key use cases that streamline the process of booking and managing business travel. Users can easily …
Overview
What is Upside Business Travel?
Upside Business Travel is a technology based travel management application from the company of the same name headquartered in Washington, D.C.
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What is Upside Business Travel?
Upside Business Travel is a technology based travel management application from the company of the same name headquartered in Washington, D.C.
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What is Upside Business Travel?
Upside Business Travel Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
Upside Business Travel is a technology based travel management application from the company of the same name headquartered in Washington, D.C.
Reviewers rate Support Rating highest, with a score of 10.
The most common users of Upside Business Travel are from Small Businesses (1-50 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Upside Business Travel offers several key use cases that streamline the process of booking and managing business travel. Users can easily purchase flights, rental cars, and hotel rooms through the platform, eliminating the need to search through multiple emails for confirmation and travel information. This efficient booking system has received positive feedback from users who appreciate the convenience it provides.
One of the main use cases for Upside Business Travel is its ability to simplify travel arrangements for projects, ensuring that bookings adhere to company policies and travel request parameters. The centralized admin receives travel requests and books them based on these policies, promoting accountability and cost control. This feature has been particularly useful for small companies as it eliminates the need for issuing credit cards to employees, enabling centralized cost management and auditing.
Another advantage of Upside Business Travel is its ability to reduce reliance on a full-time travel administrator. With their dedicated support team promptly resolving any travel issues, users have found this service to be highly efficient and reliable. Moreover, this platform offers a consolidated platform for all types of travel needs, including airfare, hotel accommodations, and rental cars. This not only saves time but also provides ease of use for employees who can book their own travel preferences while benefiting from the centralized billing feature.
Additionally, Upside Business Travel's monthly reports have proven to be valuable in tracking employee travel expenses and identifying major expense areas. This data-driven approach helps businesses make informed decisions regarding their travel budget.
The customer service provided by Upside Business Travel has garnered praise from users who describe it as helpful, responsive, and easy to work with. This level of support further enhances the user experience and demonstrates the platform's commitment to customer satisfaction.
In summary, Upside Business Travel offers a range of use cases that simplify the process of booking and managing business travel. Its features such as streamlined purchasing, adherence to company policies, centralized cost management, and exceptional customer service have made it a valuable tool for both small and large businesses alike.
Fantastic Customer Service: Several users have praised the company for its fantastic customer service. They have mentioned that they can easily reach a live person for immediate assistance, indicating a high level of responsiveness. Users appreciate the follow-through from the customer support team, as they receive check-ins to ensure everything went well. This attention to detail and proactive approach contribute to a positive experience with the company.
User-Friendly Travel Tools: Many users find the travel tools offered by the company to be very easy to use and comprehensive in terms of functionality. They mention that both the website and mobile app are helpful and well-designed, providing a positive user interface experience. The 24/7 Navigator support is also highlighted as incredible, showcasing the company's commitment to excellent customer service.
Convenient Booking Process: Users appreciate the convenience of having all their information in one place and finding the booking process for trips easy. This indicates that Upside Business Travel provides a streamlined and efficient experience for users. Additionally, being able to prepay for travel simplifies the booking process and eliminates the need for corporate cards, further enhancing convenience for users.
Limited flight selection: Some users have mentioned that they find the flight selection on Upside Business Travel to be limited, which may make it difficult to find the desired flights for their trips.
Inability to pay for rental car online: Several reviewers have expressed frustration with not being able to pay for rental cars directly on the platform. This inconvenience adds an extra step in the booking process and can be time-consuming.
Lack of detailed invoices: Some customers have found Upside's invoices lacking in detail, requesting more itemized information. This would help them better understand the breakdown of expenses and track their travel expenses accurately.
Attribute Ratings
Reviews
(1-5 of 5)Companies can't remove reviews or game the system. Here's why
January 31, 2020
Small company feel, big company delivery
Our company uses Upside Business Travel across the organization to streamline travel purchases, including flights, rental cars and hotel rooms.
- The customer service is fantastic - you can call and get help from a live person immediately.
- Great follow through - they check up and make sure everything went well.
- As an assistant, it would be nice to see features that focus on booking for other people - for instance, I would like to be able to save user information and simply select them rather than having to enter their information each time. Or be somehow linked to their account so they can update information as needed and I can use their profile to create trips.
- It's much easier to be able to send employees to the same website and know that they're getting the best price, rather than having them do research on their own.
- Having a company to contact about travel issues, rather than having to handle them internally is a great help as well.
I've used Concur and Egencia in other companies. Upside is more user-friendly than Concur, which can sometimes be complicated with the number of menus you have to go through. It's so far ahead of the experience I had with Egencia, I can't even describe it. Egencia's customer service was hit or miss - to the point of being a running joke among the assistants. I've never had a problem with Upside's customer service.
15
Mostly sales and executives for travel to conferences or business meetings.
1
One or two users who are familiar and can answer questions is great, but even without that, I don't think we would have any problems using Upside.
January 30, 2020
The Upside of Business Travel
Upside is being used to book business travel for our projects. We have a centralized admin that receives requests for travel and then books per company policies and the travel request parameters like dates and locations. We have an external approval process in place, but the travel policy set in Upside is a great guide for the booking admin when booking travel. Booking with Upside makes the process easier for accountability and it helps keep costs down by adhering to the set policies.
Since we are a small company, we do not issue credit cards to all of our employees. Booking through Upside eliminates the need since we can prepay for the entire travel in advance. Also, the cost is centralized into one account that can be audited and used to gather project expenses.
Another business problem that Upside eliminates is the need for a full-time travel administrator on staff. Upsides travel support team is very dedicated to solving and supporting all your business travel. Upside has a very responsive team that quickly mobilizes to resolve travel issues, anytime you need them.
- Customer Support. Our business travel changes in real-time. Sometimes we have to make multiple changes to our travel in one day. The Upside Support team is always there to change the travel, especially when my travelers do not have the time to step away from work to get on the phone with airlines, hotels, and rental car agencies.
- Travel Tools. From the web site to the phone app, the Upside tools are very easy to use and are very extensive with functionality.
- Prepay for travel. Prepaying for travel simplifies the booking process and eliminates the need for corporate cards.
- I would prefer to not create multiple employee accounts in order to save traveler information. I like to keep my booking centralized to one account. If I do not have a user account for each traveler, I have to reenter the information every time each employee travels. There is a way to restrict each user, but I'd rather not have accounted for each at all.
- Some of my customers require itemized invoices. Upside's invoices lack the detail.
- Travel policy enforcement by the application has helped keep cost down.
- Our travel budget has grown twofold this year. The cashback feature obviously is a good return to our business.
- Expedited paperwork and travel documentation have removed overhead and the extensive need for travel administration.
January 24, 2020
The upside is Upside!
Our company started using Upside Business Travel back in 2019. We travel all over the country and all of the world to help on-site with our clients. Before using Upside Business Travel, I would have to book my flights, hotels and rental cars on several different sites. Then I would have to wait for the company card to come around to finish booking my trips. After using Upside Business Travel for a few months, booking travel arrangements has been so easy. I don't have to search through several different emails to find confirmation emails, rental car info or flight information. Everything is all in one place.
- Having all of your information all in one place.
- Booking trips is so easy.
- Flight selection are sometimes limited.
- Cannot pay for a rental car online.
- It has consolidated all of our travel charges into one place.
- Saved us money when booking flights.
Upside Business Travel is, for sure, more natural to use. Expensify is a great tool, but most of the time, it takes me a while to figure out how to import an expensive. The user interface on Upside Business Travel is a whole lot clearer and easier to use. Expensify has all these different options, and things get confusing.
January 24, 2020
Making Travel Easy Again
Upside Business Travel has turned managing small-business travel from a headache to a breeze. Centralized billing with the ability for employees to book their own travel with their own preferences has been a game-changer for our team! Upside Business Travel's customer service is top-notch. They are always just an email, call, or chat away and quick to follow up on any questions, changes, or disruptions with business travel.
- Consolidated Travel Booking & Management
- Easy Reporting & Expense Tracking
- Booking travel for non-employees or invited users *could* be easier, but it's not that bad.
- Adding support for AA Business Extra number as part of company profiles, but they manually check all of our AA reservations to add it.
- Reduced management time in coordinating travel.
- Reduced expense tracking and reimbursements.
We didn't previously have a travel solution as most of the things we had looked into were targeting larger organizations.
We use Upside Business Travel for all of our travel bookings across the organization. Our employees frequently travel to meet with clients, grassroots partners, and to argue in court. We used to book travel manually, but this was inefficient due to support staff needing to locate flights based on flight numbers, itineraries, etc. Upside Business Travel makes it easier for the traveler to put their trip together and then share it with their project's administrative staff to be booked.
- Upside Business Travel makes it easy to compare prices for hotels and flights.
- Upside Business Travel has a great rewards program and this is a nice incentive for those using the program.
- My primary concern with Upside Business Travel is that sometimes, after following a link to a trip put together, upside does not allow you to select who's taking the trip, and you have to start all over. This removes the primary increased convenience draw of using Upside Business Travel.
- Upside Business Travel cannot be used to book rental cars.
- Upside Business Travel has, for the most part, streamlined our travel as an organization and increased efficiency and productivity.