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Lyssna

Lyssna
Formerly UsabilityHub

Overview

What is Lyssna?

Lyssna (formerly UsabilityHub) is a user research platform used to test digital products with real users and gain insights into their audience. Its tools and features help Lyssna to optimize users' designs and create more engaging user-friendly experiences.Lyssna is…

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Recent Reviews

TrustRadius Insights

UsabilityHub is a valuable tool used by various departments within organizations to gather quick and reliable feedback on website design, …
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Pricing

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What is Lyssna?

Lyssna (formerly UsabilityHub) is a user research platform used to test digital products with real users and gain insights into their audience. Its tools and features help Lyssna to optimize users' designs and create more engaging user-friendly experiences. Lyssna is a research…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.lyssna.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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What is Maze?

Maze is a rapid user testing platform from Maze.design in Paris, designed to give users actionable user insights, in a matter of hours. The vendor states that with it, users can test remotely, autonomously, and collaboratively.

What is Crazy Egg?

Crazy Egg is a heat map web analytics product.

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Product Demos

Lyssna (formerly UsabilityHub) Demo

YouTube
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Product Details

What is Lyssna?

Lyssna (formerly UsabilityHub) is a user research platform used to test digital products with real users and gain insights into their audience. Its tools and features help Lyssna to optimize users' designs and create more engaging user-friendly experiences.


Lyssna is a research platform, offering a broad range of testing features including:


  • Five Second Testing - Used to quickly test the effectiveness of landing pages, messaging and designs by showing users a screenshot for just five seconds and then asking them questions about what they saw.

  • First Click Testing - Measures how well users can navigate a design by asking them to click on specific elements.

  • Surveys - Used to collect user feedback and validate assumptions with target customers.

  • Navigation Testing - Helps to optimize user flows by asking users to complete specific tasks on a design and tracking their progress.

  • Prototype Testing with Figma - Displays how users navigate interactive Figma prototypes at every stage of the design process, to discover what to improve before shipping.

  • Card Sorting - Open and closed card sorting to discover how to organize and label content in a way that makes sense to the audience.

  • Preference Testing - Helps to understand what audience prefers by asking participants to choose from multiple options in response to specific question.

  • Participant Recruitment - When it comes to participant recruitment, Lyssna allows testing with one's own users with a customizable recruitment link or access a target audience via their extensive panel. With over 530,000 people across 100+ countries and with 35+ demographics, users can target by job function, industry or company size.

  • Interviews - Consolidates the entire interview process in a single tool; planning, sourcing, screening, scheduling, communication, incentives, repository, and transcription.

  • Tree testing - Use tree testing to assess and refine your information architecture. Understand how users expect to navigate and find the information they are looking for, and why.


Lyssna aims to help users:


Save time and money

By identifying audience preferences early the user can save time by focusing on what will give the highest chance of success. Identify issues early in the design process to avoid costly design or development changes down the road.


Improve user engagement

With insights gained from Lyssna, the user can make informed decisions to create more engaging and user-friendly experiences.


Increase conversion rates

Optimize design and messaging based on user feedback to increase conversions and revenue.


Enhance team collaboration

With Lyssna, teams can share feedback and insights to improve communication and collaboration.


Lyssna's suite of tools provides actionable feedback that allows teams to iterate and improve their designs. The solution boasts flexible pricing plans and a pay-as-you-go model for accessing their user panel to provide cost-effective ways for teams of all sizes to gain valuable user insights.


Lyssna Features

  • Supported: Open and closed card sorting
  • Supported: Prototype testing with Figma
  • Supported: Surveys and market research
  • Supported: Five second testing
  • Supported: Preference testing
  • Supported: First click testing
  • Supported: Participant panel - With over 530,000 people across 100+ countries and with 35+ demographics, users can target by job function, industry or company size.
  • Supported: Interviews
  • Supported: Tree testing

Lyssna Video

Introducing Interviews from Lyssna – a solution for recruiting, scheduling, conducting, and analyzing user interviews. Interviews consolidates the entire interview process in a single tool, including planning, sourcing, screening, scheduling, communication, incentives, video storage, and transcription.

Lyssna Integrations

Lyssna Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesGlobal
Supported LanguagesTest in Arabic, Catalan, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, French, German, Greek, Hungarian, Indonesian, Italian, Japanese, Latvian, Lithuanian, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese
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Comparisons

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Reviews and Ratings

(15)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

UsabilityHub is a valuable tool used by various departments within organizations to gather quick and reliable feedback on website design, copy, and features. Users can easily send screenshots to UsabilityHub for testing purposes, allowing them to assess whether a page is cluttered or if the copy is clear. By leveraging real users, the platform provides valuable insights that help validate designs and identify usability and clarity issues. This enables multiple individuals in the organization to incorporate user feedback into the design process effectively.

One of the key use cases of UsabilityHub is in the Marketing department, where it is utilized to test new designs of ads, pages, headlines, and more. Additionally, it offers a convenient way to test navigation on a page or throughout a series of pages without the need for live site testing or sufficient traffic. The product's versatility shines through as it facilitates testing ideas for different platforms such as desktop, mobile web, Android, iOS, and iPad at both wireframing and visual design levels. Moreover, UsabilityHub addresses the common problem of designs not receiving enough real-world validation before going live, ensuring that potential issues are identified and resolved prior to launch. By leveraging its extensive tester database, this tool enables organizations to gather responses cheaply and timely while maintaining a high level of accuracy and reliability in their testing process.

Users commonly recommend the following when using Usability Hub:

  1. Sign up for UserCrowd to learn from others and improve testing. Many users have found value in joining the UserCrowd community, as it allows them to gain insights from other testers and enhance their own testing skills.

  2. Test tasks on colleagues before launching to a full sample. Reviewers suggest conducting initial testing with colleagues or a smaller group to gather feedback and refine the test design before reaching a larger audience.

  3. Play around with Usability Hub's features to find the best test design. Users advise exploring the various options and functionalities offered by Usability Hub. By experimenting with different test designs, testers can tailor their approach to suit their specific needs and achieve more effective results.

In addition to these recommendations, users express a desire for more options for mobile devices and tablets, as well as easier-to-read data. They also emphasize keeping tests simple and avoiding niche audiences or complex questions.

Reviews

(1-4 of 4)
Companies can't remove reviews or game the system. Here's why
Calvin Pedzai | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use UsabilityHub for quick remote unmoderated testing of eCommerce feature designs before they get implemented by developers. Our department is responsible for rolling out designs for desktop, mobile web, Android, IOS, and iPad. Usabilityhub allows us to test ideas for these platforms rapidly and cheaply at a wireframing level and also at a visual design level. We have our own tester database and that allows us to gather responses cheaply and timely.
  • Covers the most common unmoderated testing abilities.
  • Allows testing with an external source of users.
  • Well presented results and ability to download raw response data.
  • Improving the ability of switching off the collection of responses.
  • Different layout of the dashboard to find tests easier.
  • Date filter for tests.
  • Highlighting the template library when onboarding.
UsabilityHub is well suited for remote unmoderated testing. Responses are captured very quickly and live updates allow the user to keep track of how the test is performing. The types of testing that make the most sense to use on UsabilityHub are preference test, first click test, navigational, and design surveys. It is less appropriate for one-on-one testing and lengthy questionnaires.
  • Shareable testing link for external testers
  • Unlimited number of tests
  • Variation testing that simulates A/B
  • Increase in testing frequency per quarter.
  • Increase in approved projects for developments.
  • Few reverts per project.
Maze has a more comprehensive reporting presentation compared to Usabilityhub. Maze's interface is clean and modern but it lacks a simple intuitive testing set found in UsabilityHub. The terminology of a Maze is slightly confusing, flow tests are integrated with only Figma, Xd, Invision, Sketch, and Marvel prototypes. The final test interface shown to users is confusing and could have been simpler like UsabilityHub.
Lee Preston | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
UsabilityHub is being used for validating designs with feedback from real people or for finding usability/clarity issues with new and existing designs/wireframes. It's a great tool for getting some relatively quick user feedback on a small or large scale. It's being used by more people in the organisation now as they've understood the value of using UsabilityHub and have started to use it within their design process.

The problem it addresses is that wireframes and designs don't receive enough real-world validation and can easily pass through the process all the way to go-live without other humans (other than the internal teams) seeing them, which could mean that mistakes/usability issues/clarity issues can limit the design's full potential.
  • Rapid user feedback
  • Demographic targeting
  • Well presented results
  • Easy to use
  • Relatively inexpensive
  • Further demographic targeting, e.g. by industry, job title, screeners
  • More guidance for less experienced users' tests to reach their full potential
I think it's well suited to any scenario where something requires feedback, whether it's exploratory feedback of current designs or validation that a new design solves a problem & additional feedback can be gathered to make it even better. I'd recommend UsabilityHub to anybody who isn't 100% sure on a design, and if they are, they need to use it to confirm that certainty.
  • Quick recruitment
  • Multiple question types that mean you can use one tool for lots of research
  • Easy to use
  • Visualisations that can be copied straight into a presentation
  • Ensured maximum ROI on designs by confirming they solve a problem and getting feedback pre-live
  • Helped people to integrate use feedback into their design processes
I've not found any other tools as good as UsabilityHub. I've experienced some tools that have some similar functionalities, but they don't let you add multiple formats of questions in one test (as far as I'm aware.)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
UsabilityHub was used by the Marketing department in my organization. We used it to test out new designs of ads, pages, headlines, etc. We also used it to test out navigation of a page/a series of pages. It was a great tool to use if we wanted to test something out but didn't have the time or necessary traffic to test out the item on a live site.
  • Testing out design - ads/websites
  • User preference for a certain design
  • Ease of navigation of a certain page/series of pages
  • Add additional demographic sorting options for the audience to better meet the needs of B2B users - for example include industry type, functional area, etc.
  • Bring back the navigation test type
  • Add additional test types
UsabilityHub is great for testing out an item where you need responses quickly and/or you don't have sufficient traffic to test out an idea on a live site/environment.
UsabilityHub is not suited for testing out items that require a specialized knowledge. For example, we had headlines to test out related to purchasing energy, but not every tester in UsabilityHub's pool had the level of knowledge needed to give a qualified opinion on this subject.
  • Positive - It would give us responses significantly faster than testing out a concept on a live site
  • Positive - It allowed us to reach a wider audience for our tests (beyond our website traffic)
  • Positive - The quick turnaround time and quality of feedback encouraged other internal units to want to test more as they saw the return quickly.
Like UsabilityHub, VWO is a testing platform but it tests against a site's users, not a set pool of testers. There is more flexibility for testing with VWO as you could use a WYSIWIG/edit HTML/CSS to make changes to a live site vs. UsabilityHub where'd you have to upload image files.
UsabilityHub is great for testing out small parts of a page/site or ad campaign, but VWO is better suited for larger concept tests.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
It is being used to optimise our website. We send screenshots to UsabilityHub to test the design, copy and features like call-to-action buttons. It helps us to get very quick feedback from real users - especially when needing to test if a page is too cluttered or if the copy is clear.
  • Very fast - you can have responses in minutes.
  • Very easy and straightforward to use. The interface is clear and intuitive.
  • They offer suggestions for questions that are effective, which is very helpful for a first time user.
  • If you want to [do a] review for UsabilityHub it is hard as their database is oversaturated. I was signed in every day for a week and never got asked to take a test.
  • It is difficult for them to vet their testers, so some reviews can lack quality.
  • The main thing it doesn't offer is video/audio recorded, immediate feedback, which sometimes gets better insights than when someone has to think about an answer and type it out.
I would recommend UsabilityHub for anyone that wants fast responses from real people about the immediate effectiveness of their design, copy, media, and buttons - especially for improving bounce rate and navigation issues. I would not recommend it if you need a more in-depth analysis, for example, user journeys throughout your website or more complex commentary.

  • It has helped us to improve click-through rates on our CTA - which has increased conversions.
  • It has helped our homepage copy become much clearer, so visitors immediately understand what our company offers.
  • It has informed the design of our website, as previously users found it too plain and monochrome.
UsabilityHub provides very fast, short responses to specific questions about a static image of a website. This is useful for checking what is most prominent on a page, what they would click on, what they see/read within the first 5 seconds of landing etc. WhatUsersDo is a broader tool, that records the screen and audio as a user navigates the website. You can set tasks and ask questions, but it much more about the user journey experience and their opinion, rather than testing a particular feature. Feedback also takes a bit longer. Hotjar is a combination of both, its a screen recording which helps you to see where users click and move to, but there is no audio or text feedback, just heatmaps/click maps for watching user behaviour.
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