User Replay is Great!
We currently use UserReplay within the marketing and UX teams, primarily to identify technical/site issues, struggle, and UX. We have …
Overview
What is UserReplay?
UserReplay, from UK-headquartered software company User Replay with offices in France and the US, offers a customer experience management tool dedicated to usability testing of websites, web forms, and web applications.
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Pricing
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What is UserReplay?
UserReplay, from UK-headquartered software company User Replay with offices in France and the US, offers a customer experience management tool dedicated to usability testing of websites, web forms, and web applications.
Entry-level set up fee?
- Setup fee optional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
UserReplay: Product Demo Video
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
What is UserReplay?
UserReplay calls itself a customer experience analytics
solution that enables businesses to discover the truth about their
customers’ digital experience. It offers replay of customer journeys, as well as sophisticated analytics that identify customer struggles and
monetize their impact. The vendor aims to help companies improve conversion, resolve
technical and usability issues more quickly, recover lost customers and
prevent fraud.
Aimed at medium to large enterprises with digital channels, UserReplay has the flexibility to be deployed as SaaS or installed software.
Key features include:
- Visual replay of user journeys
- Event-based analytics
- Monetization and conversion analysis
- Customer experience scoring
- Form analytics
- Real-time dashboards and alerts
UserReplay Features
- Supported: Event-based Analytics
- Supported: Session Replay
- Supported: Monetization and Conversion Analysis
- Supported: Customer Experience Scoring
- Supported: Form Analytics
- Supported: Real Time Dashboards and Alerts
UserReplay Screenshots
UserReplay Video
Capture, analyze and monetize your customers' experiences on your website.
UserReplay Integrations
UserReplay Competitors
UserReplay Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
| Supported Countries | United States, Canada, Mexico, United Kingdom, France, Germany, Spain, Portugal, Italy, Ireland, Belgium, Denmark, Norway, Sweden, Finland, Switzerland, Austria |
| Supported Languages | English |
UserReplay Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 10% |
| Mid-Size Companies (51-500 employees) | 40% |
| Enterprises (more than 500 employees) | 50% |
Comparisons
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Reviews and Ratings
(4)Reviews
(1-1 of 1)Companies can't remove reviews or game the system. Here's why
March 30, 2018
User Replay is Great!
We currently use UserReplay within the marketing and UX teams, primarily to identify technical/site issues, struggle, and UX. We have recently seen value in opening up UserReplay to other departments, such as Customer Services and Dev.
- Identifying an issue and quickly understanding what the financial impact is
- Seeing how users use and interact with your site, by device
- Reporting on custom events
- Quickly finding a session and replaying it, to watch it back.
- Having confidence in the reports/numbers it pulls
- No function to email out weekly/monthly reports.
- Insights are sometimes difficult to extract
- Confirmed our low basket abandonment
Very well, a similar but different system