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Usersnap

Usersnap

Overview

What is Usersnap?

Collect in-product feedback, measure customer satisfaction and learn how you can improve. Get ratings, visitor's screen view and sentiment feedback from customers now.

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Recent Reviews
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Pricing

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Startup

$99

Cloud
per month

Company

$189

Cloud
per month

Premium

$329

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://usersnap.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $98 per month
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Product Details

What is Usersnap?

Collect in-product feedback, measure customer satisfaction and learn how you can improve. Get ratings, visitor's screen view and sentiment feedback from customers now.

Usersnap Features

  • Supported: Measure NPS & CSAT scores
  • Supported: Ask dynamic questions and get rich feedback
  • Supported: Sentiment analysis for actionable improvements

Usersnap Integrations

Usersnap Competitors

Usersnap Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(5)

Attribute Ratings

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
November 07, 2019

Usersnap: makes QA much easier with improved communication

AH
Annie Hathaway
Sr. Manager, Digital Marketing
Kyriba (Computer Software, 501-1000 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Usersnap is being used through our website support agency as we go through multiple website redesigns throughout 2019 and the beginning of 2020. It helps us provide QA feedback in one centralized location before the site goes live. The agency can manage and tag requests on the backend for prioritization.
Pros and Cons
  • Centralized feedback on the website.
  • Able to provide the feedback right on top of the website you are QAing with tags and titles and selecting the piece you are talking about.
  • When you go into the list of Usersnap feedback you have submitted, there isn't search functionality or filtering so that you can see the feedback of a certain type at a time, or see if you submitted that feedback already.
Likelihood to Recommend
Definitely a great tool that is way better than just recording web QA feedback in a Google Doc or via email. Everything goes straight into a queue and it is easy to tag what you are talking about with the tool. Leaves less room for misinterpretation and keeps a record of all feedback so nothing gets missed. Filtering within the feedback queue and search functionality to avoid duplicates would be helpful.
Return on Investment
  • Fewer errors on-site QA
  • Less time wasted in the site QA
Alternatives Considered
I haven't used anything else. I just used email and Google Docs before and that's hard to keep straight what you are talking about within a document to what it actually is on the website. Also, more phone calls are required to explain what you mean and need.
Support Rating
7
I am unsure how to rate the support of Usersnap as I did not contact support yet. The tool works well as is. The agency we work with that used the tool didn't need to contact Usersnap support as well. I'm sure the user support on the tool is adequate.
Other Software Used
July 05, 2019

Customer feedback made easy using Usersnap

JP
Juan Palma
Software Development Manager
Ventus Wireless (Telecommunications, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Usersnap is used to gather end-user feedback on our multiple web applications. It's used internally, as well as by our customers to inform us of bugs, new features/suggestions, or general feedback. The main problem Usersnap solves for us is that it helps us centrally organize user feedback, which we couldn't otherwise do unless we developed a system to do that for us. Not only does Usersnap organize feedback, but it also has the ability to connect or 'integrate' into other applications you may be using, like Jira or Pivotal Tracker.
Pros and Cons
  • Organize customer feedback.
  • Provide an easy to use, feature-rich widget that allows users to highlight, comment and even draw on a screenshot of your application.
  • Screenshots that are sent to you include meta-data like the browser user agent, browser console data, screen resolution, etc.
  • Attachments aren't allowed when communicating back to end-users on their feedback. This would be helpful to share screenshots back and forth.
  • It would be useful to not only provide passive communication back with the user but active communication, say, in the form of a live chat-like ability.
Likelihood to Recommend
Usersnap is well suited for web applications that are maintained/developed in house, to provide a means of communicating with end-users directly without the need to develop an in-house solution. It allows end-users to provide rich information about an issue they're experiencing, even providing information about the user's browser, session, and desktop environment, which is invaluable when trying to debug or troubleshoot an issue.
Return on Investment
  • Usersnap has allowed us to implement a solution that allows end-users to communicate with us with very little effort.
Alternatives Considered
Prior to Usersnap we looked at and even tried to bring up Bugzilla, but it requires a lot of maintenance and customization in my opinion. We needed something that was ready to use out of the box, which Usersnap certainly was. The other problem with Bugzilla is that it's mostly for software development bugs, that is, bugs submitted by developers, not really end users. Yes, it can be used by end-users, but not as intuitively as Usersnap.
Other Software Used
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