Recommend UserTesting for fast, reliable feedback
UserTesting is helpful for us to get feedback on changes we would like to make in our user interfaces. The participants in studies help us …
Overview
What is UserTesting?
UserTesting aims to enable every organization to deliver the best customer experience powered by human insight. The vendor states that with UserTesting’s on-demand Human Insight Platform, companies across industries can make accurate customer-first decisions at every level, at the speed…
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What is UserTesting?
UserTesting aims to enable every organization to deliver the best customer experience powered by human insight. The vendor states that with UserTesting’s on-demand Human Insight Platform, companies across industries can make accurate customer-first decisions at every level, at the speed business…
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What is TryMyUI?
TryMyUI.com is a remote usability testing platform that offers affordable, cross-platform services for testing and improving the user experience. The product allows you to watch videos of real people using your website or app to see where (and why) users get frustrated, lost, or confused. People…
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What is UserTesting?
UserTesting aims to enable every organization to deliver the best customer experience powered by human insight. The vendor states that with UserTesting’s on-demand Human Insight Platform, companies across industries can make accurate customer-first decisions at every level, at the speed business demands.
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UserTesting Competitors
UserTesting Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
| Supported Countries | North America, APAC, EMEA |
| Supported Languages | English, French, German |
| Security |
Frequently Asked Questions
Reviewers rate Implementation Rating highest, with a score of 9.1.
The most common users of UserTesting are from Enterprises (1,001+ employees).
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(228)Attribute Ratings
Reviews
(1-5 of 5)Companies can't remove reviews or game the system. Here's why
February 27, 2023
Better than I expected! (& much better than UserZoom)
UserTesting is mainly used by our UX team (designers, writers, researchers) to inform the development of our Hi-Fi designs and content. It allows us to see whether users understand and like the designs before releasing updates to our app and onboarding journey. Members of the marketing team also use it in order to test different campaign designs and messaging.
- Very fast responses from users
- Very detailed qualitative feedback
- Easy to use and set-up
- The export to Excel function could be improved. It works, but I often have to manipulate it when analysing.
- Faster responses have enabled us to work faster as a team
We are able to keep in touch with customers, ensure we keep speaking their language, and are able to identify which of the elements of our roadmap are truly priorities for our target customer.
Previously used UserZoom. They did the job to a certain extent but after not being completely satisfied and shopping around we re-trialed UserTesting and [were] pleasantly surprised. Much better than when we had previously trialed UserTesting 12 months previously. Much nicer user interface, more flexibility in terms of functionality and features, and much quicker response times for tests being completed.
5
UserTesting is used by the whole of our UX team - this includes a mixture of researchers, writers, and designers. It is predominantly used to test different iterations of screen designs for our website and app. We also use it to conduct competitor analysis on brands within the same sector as us in order to understand what works well.
2
Although many people across our team use UserTesting (especially watching the videos), we only have 2 who are skilled in setting up and reviewing tests. The platform is very easy to learn and more people within our team would be able to do this in theory, but it still requires some knowledge on how best to ask questions and in what order so that tests aren't leading or biased. Understanding of screening and sampling is also needed to make sure our tests are reflective of our target segment.
- Prototype testing
- Competitor analysis
- Understanding attitudes and behaviours towards our product
- Testing advertising concepts
- Feedback on language and terminology
- Getting a better idea of who our segment actually is/ what they are like
- Conducting moderated prototype testing
Yes
We previously used UserZoom. When we were offered our contract renewal with UserZoom they increased the cost of our package substantially, which encouraged us to look at competitors. UserTesting offered us a trial and through that trial I realised that UserTesting provided everything we needed (and more) for a much more competitive cost.
- Price
- Product Features
- Prior Experience with the Product
Cost made the decision to move providers easy. But we would not have moved providers for inferior product features and I don't think we would have taken the risk of moving without having been able to trial it first (and test out those features). Product Usability is really good and an added bonus but not as high as its features and overall cost.
I would not change my evaluation process again. The ability to trial the product features (and the competitive cost quoted) gave me all the information i needed in order to put together a business case for moving our contract to UserTesting. The requirements for procuring suppliers at our business remains the same, so how I evaluate and select a supplier remains the same too.
- Implemented in-house
No
Change management was minimal
There was no change management as part of this. We downloaded all projects from our previous platform before starting with UserTesting and built in a bit of an overlap with the contracts to ensure we were never without a testing research platform. Onboaring new users to UserTesting was very easy.
- No issues encountered
- No Training
The product was very easy to learn. It follows similar patterns as surveymonkey and many other well-known research platforms. Having a trial beforehand made it even easier to learn without training.
The screening and audiences features are really good.
No - we have not done any customization to the interface
No - we have not done any custom code
N/A
No. I'm not sure I knew it was an option. But our team includes very knowledgable researchers and the platform is very easy to learn. Because of this, we don't need any additional support - we are very self-sufficient and any support related matters are very infrequent and are dealt with efficiently.
No
We did receive an automated email from their compliance team which I thought was rude and which I did not appreciate. I replied and CC'd in our account manager who dealt with the issue immediately and we have since not had any repeat of that issue. Can't rate their support staff highly enough.
- Building a test - it's all drag and drop
- Viewing videos
- Downloading results into an excel file
- Setting up different segments as part of a screener
- Analysing results within the dashboard - we export to excel to avoid this.
- None
- No
Not used any.
N/A
Nothing above what was standard.
N/A
No
- n/a
- n/a
No
No
March 23, 2022
A no-brainer
My UX team, and our director of consumer insights has been using UserTesting for about about two years now, internally. The information we gleam has been invaluable, especially in 2020 when in-person focus groups are difficult to host. We have been able to catch and correct design issues before launch, pivot on design decisions, listen to users' "thoughts" as they complete surveys, listen and watch them complete card sorts for our IA. The options and uses are endless.
- Flexibility- you can do so much with the tool - it's really is up to you.
- Support - between the commUnity, UserTesting University, and their support team, I feel very supported in my testing and never feel "lost."
- Collaboration - it's easy to help my colleagues build out their tests.
- Because its so vast - it can be easy to get lost, and overwhelmed.
- It can be time consuming to go through all the recordings individually.
- The way the tests are organized can be confusing - could work on better organization or filtering to find tests.
- Less bugs in the long run - being able to test before launch allows us to work out a majority of the issues before we see a potentially negative effect on sales.
- Time saving - testing designs early on lets us cut the reiteration time in half.
- Does create some conflict with stakeholders when their ideas are proven unsavory when tested.
To be able to listen to user feedback, and test potential designs, has saved time, developer hours, designer hours, potentially failed experiences, the list goes on. Additionally, to test a market that we haven't tapped into yet, and find out what customers are interested in has been invaluable and mitigates risk.
I have no used any other product similar to UserTesting. I am aware of User Interviews but do not think it has the audience/user reach like user testing does. I have used a variety of survey programs like SurveyMonkey and Typeform and have used them in conjunction with UserTesting to review a user's thoughts while they're taking a survey.
2
We used to have a Consumer Insights team that also used UserTesting for product feedback but now we're back to myself and possibly one other user. I do the majority, if not all, of the qualitative testing at my org.
1
It is me. I have the most robust background and historical knowledge of the tool and our brand and therefore run the majority of the tests. If someone else showed interest, I don't believe they would need much for me to onboard them, and ramp them up other than testing and research experience.
- saving time / money on resources to test products before launch
- testing with specific audiences to ensure relevancy
- usability
- testing to argue the benefits of killing a current feature, or pulling resources from developing a feature
- testing copy
- testing copy / image value
No
- Product Usability
- Product Reputation
- Prior Experience with the Product
I have historical experience with the product, and great rapport with the team at UT. Price is obviously an important factor but I'm not the one setting budgets so it wasn't a factor when it came to suggesting tools.
Many new tools are on the market now - so I may go back and explore the additional options to ensure no stone was left unturned. But at the time, UserTesting was THE tool and fortunately, has kept up with demand and usability.
October 31, 2020
Spend research time doing research - not recruiting
UserTesting is used by our Digital Team to influence decisions across the organization - specifically within Marketing, Sales, and Customer Service. UserTesting is used to get feedback on the value of potential digital projects, identify the best solution to customer problems, competitive research, and to improve the usability of public-facing websites and customer-facing portals.
- Creating tests
- Sharing insights
- Scaling research through templates
- Organizing tests
- Robust review process (e.g., legal review, product manager review)
- Variety of question types
- Ability to use for survey / quantitative research
- Reduced time / money spent in recruiting costs
- Increased the amount of research able to be completed within a sprint
- Identified major errors / usability bugs that would have been costly to conversion rates
We've used customer insights to bring a lot of benefits to our organization. First, it has improved organizational empathy for a particular group of customers or for customers in a particular experience. Secondly, it has allowed us to move with greater speed and confidence in decision making (and to include a customer-centric POV during the design and development of key features). Finally, customer insights has helped build alignment across various teams and rally the organization around a clear picture of an issue.
We compared UserTesting with a few tools, most notably UserZoom. UserTesting was selected for the simpler price structure (one annual, flat fee) vs. the pay-per-play of UserZoom. UserTesting also stood out in the thought leadership space and new features like the ability to recruit from an internal list of customers are additional distinctives.
4
We all work in our IT Department as part of the Digital Team supporting our marketing and customer service organizations.
2
Currently we have two people actively supporting UserTesting. One person (myself) supports the user management side (e.g., creating accounts, giving basic training, creating templates for tests, etc.) another person supports our SSO and provisioning process from the IT security side. Neither of us are fully dedicated to the UserTesting project and it accounts for a very small portion of our overall time.
- Getting usability feedback on prototypes and concepts
- Validating which option, among many, works best for customers
- Comparative research to see how we rank against competitors
- Getting user requirements for a project up-front
- Benchmarking existing user experience and re-indexing those benchmarks after making improvements
- To test the comprehension of print materials
- To have customers show us the non-digital experience (e.g., using a product, showing their living space, etc.)
- To recruit for information architecture or surveys
- To recruit from our own customer base vs. a general population audience
- To recruit for more quantitative research methods
No
- Price
- Product Features
- Product Usability
The most important qualification for us was both pricing as well as the breadth of the user base that we could poll in UserTesting. We needed to find a vendor who had a broad enough audience to fit our various recruitment segments and receive feedback in a timely manner. UserTesting fit those requirements and had a lot of feature-adds that, while we didn't initially ask for them, definitely made them stand out from competitors.
Not a lot that I would change. I feel happy with our decision for UserTesting and we have consistently renewed our contract for 3 years.
- Implemented in-house
No
Change management was minimal
For us, the change management was minimal. We were not using any tool like this before, so it replaced a manual recruitment process that no one within the organization liked. So all of the change was welcome!
- Legal and security approval to collect PII within the tool
- Enabling SSO
- Working with compliance to enable a digital consent form / NDA.
No
So far, we haven't found a need for premium support. Any issue we raise gets acknowledged and resolved quickly and issues are very infrequent.
No
We were once a participant in a beta program for a feature. The feature was still being worked on and there wasn't a lot of documentation available. One of the primary developers for the feature was extremely responsive via email to help me get the feature enabled and working for my setup. It was clear that he was highly knowledgeable and actually the person working on the feature. Was great to be able to have that kind of connectivity to the company and we got an issue resolved in two days that, in my opinion, could easily have taken 2 months with the more traditional support system (e.g., where your request goes to a generic inbox and then gets passed around to different people to try and find an answer). Was a wonderful experience and felt like UserTesting was really committed to my personal success.
- Test creation
- Screener creation
- Annotating / exporting video clips from studies
- Creating highlight reels can be cumbersome
- Previewing a test
October 16, 2020
I definitely would recommend UserTesting.com
My company uses UserTesting.com to get feedback on prototypes and in-production sites to ensure our designs meet our user's needs and are easily usable. It is being used in a couple departments, but impacts all of the company's digital experiences.
- The panels are very good.
- Their customer support is quick and helpful.
- Their recordings and all of the features that come along with them are fantastic.
- The panels are very good, but could always be improved. No-shows can be frustrating.
- UserTesting.com could expand their platform to include more features outside of just usability testing (surveys, etc.).
- The live conversations could allow for more than 5 users per study.
- Faster time to market (very quick results because it removes the recruiting time).
- Cost savings (instead of paying users out of your company's pocket, your contract with UserTesting.com covers all of that).
- Easy access to feedback from users.
UserTesting.com has allowed us to easily target a specific audience, bring digital experiences to production faster, and inform key business decisions.
I have not used any other similar products.
25
Majority of the users are User Experience Researchers
If by support, you mean tech support, we do not have anyone that works in that capacity. But like I said, we have about 25 people who utilize the tool on a regular basis.
- Concept testing
- Prototype usability testing
- In-production usability testing
- The live annotation feature is a game-changer. It saves us the time that we used to spend rewatching the recordings and taking notes.
- Being able to validate newly released live applications very quickly has been very helpful.
- The speed at which unmoderated studies are completed (sometimes an entire study is done in less than 30 minutes) is fantastic.
- We like being able to conduct Intermediate studies with the help of UT.com and would like to use that more in the future.
- With the new world of working from home, it is very helpful to be able to use Live Conversations and I anticipate we will be using it more and more moving forward.
No
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
The panel really makes UT.com a front-runner in this field. The users are more often than not very solid and give useful feedback.
N/A
- Implemented in-house
No
- None that I know of!
Yes
Premium support is unmatched, in my experience. The response time from a real customer service agent is immediate and I have never left a chat without a quick solution.
No
One time when I was conducting a Live Conversation, a user was having technical difficulties due to bad internet connection in their home. I needed to replace them with another user immediately, but was unable to add another session manually in the study. I contacted support and had another session scheduled to replace the faulty one in less than a minute due to the quick response time from the customer support team.
- Duplicating a test to easily create a similar one
- Scheduling time for Live Convo sessions
- Annotating recordings and creating clips/highlight reels
- N/A
Yes, but I don't use it
July 25, 2014
Real Users, Real Results, with UserTesting
Our E-commerce group uses UserTesting to put live and prototype experiences in front of our users. These experiences come from both our site and from others in similar industries. We use their panel of users and put them on tasks ranging from simple 5-seconds tests, all the way through completing MOST of a transaction with our website. UserTesting helps us to validate concepts, test for usability, and learn more about general users who haven't necessarily been exposed to our business previously and have a fresh perspective.
- UserTesting's panel of users comes from a wide variety of backgrounds and levels of internet experience. This helps to get a diverse set of users in front of your product before you put it out to the general population.
- UserTesting has a simple set up process. This allows people from all different disciplines to set up and run user tests. Given this, we're able to look at business challenges from a variety of angles and allow many different types of business units answer their own unique questions.
- UserTesting has awesome service and makes sure that we get what we ask for. Sometimes there are technical challenges with using an online product (both on our end and theirs), especially one that requires users to record their screen and voice. When these problems arise, UserTesting is great about working to resolve them and providing credit to give it another shot.
- While the users are diverse, they are, after all, basically professional testers. This gives them a seed of information and a wide range of experience in dealing with different experiences, probably more than the average web user. The challenge here is that they may be "average web users" but are "expert user testers" and provide feedback that is deeper that you would expect from a general user. While this SEEMS good, it can lose focus on the areas that we're looking to target specifically.
- For the users, UserTesting does require installing software. They mention using your own users via their platform, but it essentially goes through another tool and becomes a moderated test. While this is ok, it's something that we do ourselves anyway and don't really have use of their platform for.
- There's no way to manage your team's permissions. Everyone gets added as an administrator. That doesn't have major impacts within our organization at current scale, but being able to limit permissions would be nice so we could better track and control who has access to doing user tests.
- We're able to work more efficiently as a company because we don't need to always devote resources to recruiting users for testing or research. This allows us to devote our resources elsewhere
- We can get real people's reactions to our current and new features on our website quickly and easily. This allows us to be agile in how we adapt our strategies and tactics to best suit what will be right for our users, leading to better first releases and a better starting point for iteration
- We release better products because we're able to vet them out ahead of time efficiently. This leads to an increases across all levels of our KPIs because we have a sense of how users respond and can feel more confident putting an iteration out into the wild.
20
UserTesting is used by everyone in our E-commerce department from our EVP of Ecommerce all the way to product development support staff. The primary users of the platform do it in relation to our User Experience Design function to perform usability testing. It's also used by Product Managers to determine business value of new concepts and ideas. Other folks use it to do competitive analysis and determine how we stack up against comparable sites.
4
We have coordinators on deck that do a majority of the actual setup and running of our test. Since UserTesting is a third-party web application, via their website and tools, it requires very little overhead on our end. We have one person in place to do most of the account management, including talking to UserTesting about upgrades to the account and ensuring it stays stocked with credits but the platform has an incredibly low amount of effort devoted to supporting it on our end.
- Usability testing of prototypes and mockups to ensure users are able to perform the desired functions
- Competitive analysis to determine how we stack up against competitive and comparable websites
- Opportunity assessment to put concepts in front of users to determine how valuable it may be for them
- UserTesting has allowed us to test and refine question types for user testing when we do them in-person with users. It allows us to assess our methodology with less overhead so we can ensure we get the most value out of these in-person tests, which require much more investment.