Overview
What is UserTesting?
UserTesting aims to enable every organization to deliver the best customer experience powered by human insight. The vendor states that with UserTesting’s on-demand Human Insight Platform, companies across industries can make accurate customer-first decisions at every level, at the speed…
Handy For Obtaining Valuable Results Quickly
Helpful in every way!
Great service for getting quick feedback or something more in-depth
Recommending this tool for any UX team!
Easily Streamline Your Insights
UserTesting helps guide teams towards quicker insights!
UserTesting is the ultimate time-saver for all kinds of research projects
Trusted usability companion
UserTesting is your best research/testing solution!
Excellent User Research tool, despite difficulties measuring ROI
UserTesting for Designers
Forget about recruitment and transcription
UserTesting: A Mixed Experience for Efficient User Feedback
Good resource for those who wants to save time on UXR process
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Reviewer Pros & Cons
Pricing
What is UserTesting?
UserTesting aims to enable every organization to deliver the best customer experience powered by human insight. The vendor states that with UserTesting’s on-demand Human Insight Platform, companies across industries can make accurate customer-first decisions at every level, at the speed business…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is TryMyUI?
TryMyUI.com is a remote usability testing platform that offers affordable, cross-platform services for testing and improving the user experience. The product allows you to watch videos of real people using your website or app to see where (and why) users get frustrated, lost, or confused. People…
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is UserTesting?
UserTesting Screenshots
UserTesting Competitors
UserTesting Technical Details
Operating Systems | Unspecified |
---|---|
Mobile Application | No |
Supported Countries | North America, APAC, EMEA |
Supported Languages | English, French, German |
Security |
Frequently Asked Questions
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Reviews and Ratings
(228)Attribute Ratings
Reviews
(1-5 of 5)Better than I expected! (& much better than UserZoom)
- Very fast responses from users
- Very detailed qualitative feedback
- Easy to use and set-up
- The export to Excel function could be improved. It works, but I often have to manipulate it when analysing.
- Faster responses have enabled us to work faster as a team
- Prototype testing
- Competitor analysis
- Understanding attitudes and behaviours towards our product
- Testing advertising concepts
- Feedback on language and terminology
- Getting a better idea of who our segment actually is/ what they are like
- Conducting moderated prototype testing
- Price
- Product Features
- Prior Experience with the Product
- Implemented in-house
- No issues encountered
- No Training
- Building a test - it's all drag and drop
- Viewing videos
- Downloading results into an excel file
- Setting up different segments as part of a screener
- Analysing results within the dashboard - we export to excel to avoid this.
- None
- No
- n/a
- n/a
A no-brainer
- Flexibility- you can do so much with the tool - it's really is up to you.
- Support - between the commUnity, UserTesting University, and their support team, I feel very supported in my testing and never feel "lost."
- Collaboration - it's easy to help my colleagues build out their tests.
- Because its so vast - it can be easy to get lost, and overwhelmed.
- It can be time consuming to go through all the recordings individually.
- The way the tests are organized can be confusing - could work on better organization or filtering to find tests.
- Less bugs in the long run - being able to test before launch allows us to work out a majority of the issues before we see a potentially negative effect on sales.
- Time saving - testing designs early on lets us cut the reiteration time in half.
- Does create some conflict with stakeholders when their ideas are proven unsavory when tested.
- saving time / money on resources to test products before launch
- testing with specific audiences to ensure relevancy
- usability
- testing to argue the benefits of killing a current feature, or pulling resources from developing a feature
- testing copy
- testing copy / image value
- Product Usability
- Product Reputation
- Prior Experience with the Product
Spend research time doing research - not recruiting
- Creating tests
- Sharing insights
- Scaling research through templates
- Organizing tests
- Robust review process (e.g., legal review, product manager review)
- Variety of question types
- Ability to use for survey / quantitative research
- Getting user feedback on a concept / topic when the intended users are a generic, easy-to-come by persona (e.g., homeowners)
- Usability testing
- Preference testing
- Customer journey mapping / user requirements gathering
- Recruiting very specific types of people or conducting testing where background knowledge is key (e.g., architects, surgeons, etc.)
- Conducting tests where more than 10 people are needed to reach significance (e.g., information architecture, surveys, etc.)
- Tests with login credentials or checkout processes where each participant will need an (you can do these, but they can be cumbersome)
- Reduced time / money spent in recruiting costs
- Increased the amount of research able to be completed within a sprint
- Identified major errors / usability bugs that would have been costly to conversion rates
- Limited types of questions to use when creating tests
- Difficult to organize tests
- Preview options are limited (have to download a separate app / plugin)
- Getting usability feedback on prototypes and concepts
- Validating which option, among many, works best for customers
- Comparative research to see how we rank against competitors
- Getting user requirements for a project up-front
- Benchmarking existing user experience and re-indexing those benchmarks after making improvements
- To test the comprehension of print materials
- To have customers show us the non-digital experience (e.g., using a product, showing their living space, etc.)
- To recruit for information architecture or surveys
- To recruit from our own customer base vs. a general population audience
- To recruit for more quantitative research methods
- Price
- Product Features
- Product Usability
- Implemented in-house
- Legal and security approval to collect PII within the tool
- Enabling SSO
- Working with compliance to enable a digital consent form / NDA.
- Test creation
- Screener creation
- Annotating / exporting video clips from studies
- Creating highlight reels can be cumbersome
- Previewing a test
I definitely would recommend UserTesting.com
- The panels are very good.
- Their customer support is quick and helpful.
- Their recordings and all of the features that come along with them are fantastic.
- The panels are very good, but could always be improved. No-shows can be frustrating.
- UserTesting.com could expand their platform to include more features outside of just usability testing (surveys, etc.).
- The live conversations could allow for more than 5 users per study.
- Faster time to market (very quick results because it removes the recruiting time).
- Cost savings (instead of paying users out of your company's pocket, your contract with UserTesting.com covers all of that).
- Easy access to feedback from users.
- Concept testing
- Prototype usability testing
- In-production usability testing
- The live annotation feature is a game-changer. It saves us the time that we used to spend rewatching the recordings and taking notes.
- Being able to validate newly released live applications very quickly has been very helpful.
- The speed at which unmoderated studies are completed (sometimes an entire study is done in less than 30 minutes) is fantastic.
- We like being able to conduct Intermediate studies with the help of UT.com and would like to use that more in the future.
- With the new world of working from home, it is very helpful to be able to use Live Conversations and I anticipate we will be using it more and more moving forward.
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
- Implemented in-house
- None that I know of!
- Duplicating a test to easily create a similar one
- Scheduling time for Live Convo sessions
- Annotating recordings and creating clips/highlight reels
- N/A
Real Users, Real Results, with UserTesting
- UserTesting's panel of users comes from a wide variety of backgrounds and levels of internet experience. This helps to get a diverse set of users in front of your product before you put it out to the general population.
- UserTesting has a simple set up process. This allows people from all different disciplines to set up and run user tests. Given this, we're able to look at business challenges from a variety of angles and allow many different types of business units answer their own unique questions.
- UserTesting has awesome service and makes sure that we get what we ask for. Sometimes there are technical challenges with using an online product (both on our end and theirs), especially one that requires users to record their screen and voice. When these problems arise, UserTesting is great about working to resolve them and providing credit to give it another shot.
- While the users are diverse, they are, after all, basically professional testers. This gives them a seed of information and a wide range of experience in dealing with different experiences, probably more than the average web user. The challenge here is that they may be "average web users" but are "expert user testers" and provide feedback that is deeper that you would expect from a general user. While this SEEMS good, it can lose focus on the areas that we're looking to target specifically.
- For the users, UserTesting does require installing software. They mention using your own users via their platform, but it essentially goes through another tool and becomes a moderated test. While this is ok, it's something that we do ourselves anyway and don't really have use of their platform for.
- There's no way to manage your team's permissions. Everyone gets added as an administrator. That doesn't have major impacts within our organization at current scale, but being able to limit permissions would be nice so we could better track and control who has access to doing user tests.
- We're able to work more efficiently as a company because we don't need to always devote resources to recruiting users for testing or research. This allows us to devote our resources elsewhere
- We can get real people's reactions to our current and new features on our website quickly and easily. This allows us to be agile in how we adapt our strategies and tactics to best suit what will be right for our users, leading to better first releases and a better starting point for iteration
- We release better products because we're able to vet them out ahead of time efficiently. This leads to an increases across all levels of our KPIs because we have a sense of how users respond and can feel more confident putting an iteration out into the wild.
- Usability testing of prototypes and mockups to ensure users are able to perform the desired functions
- Competitive analysis to determine how we stack up against competitive and comparable websites
- Opportunity assessment to put concepts in front of users to determine how valuable it may be for them
- UserTesting has allowed us to test and refine question types for user testing when we do them in-person with users. It allows us to assess our methodology with less overhead so we can ensure we get the most value out of these in-person tests, which require much more investment.