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UserTesting

UserTesting

Overview

What is UserTesting?

UserTesting helps UX researchers, designers, product teams, and marketers gather actionable insights through research, testing, and feedback. With a network of real people ready to share their perspectives, UserTesting enables organizations to make customer-first decisions at scale.

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Learn from top reviewers

UserTesting helps guide teams towards quicker insights!

Rating: 8 out of 10
March 12, 2025
IncentivizedVetted ReviewVerified User
UserTesting is used across the user experience team at my company to answer the research questions that we have across our product teams that we support. We use it for a varie...
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Verified user
Employee
UserTesting4 years of experience

Highly Recommend UserTesting!

Rating: 10 out of 10
February 7, 2025
IncentivizedVetted ReviewVerified User
I use UserTesting's unmoderated, moderated, and quant functions. I use unmoderated to run new products or ideas by contributors and gather feedback on how much I like them and...
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Verified user
Contributor
UserTesting1 year of experience

Using UserTesting's umbrella of products to drive web conversion rates up!

Rating: 8 out of 10
February 7, 2025
IncentivizedVetted ReviewVerified User
Working in marketing, we use UserTesting to help us surface user pain points and feedback that are then fed back to our optimisation squads. The squads pick out these opportun...
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Caitlin Hindle
Executive - Marketing
User Researcher
Sage
UserTesting2 years of experience
Verified on LinkedIn

Handy For Obtaining Valuable Results Quickly

Rating: 10 out of 10
January 30, 2025
IncentivizedVetted ReviewVerified User
In our organization, we rely on UserTesting to validate new app features before development. By testing these features, we gather valuable insights to support stakeholder disc...
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Douglas Nonaro
Analyst - Research & Development
Senior UX designer
Whirlpool
UserTesting3 years of experience

Helpful in every way!

Rating: 10 out of 10
December 13, 2024
IncentivizedVetted ReviewVerified User
UserTesting can be a powerful tool to understand how real people experience my organization's software. Here's how I leverage it within my team. I start by defining clear goal...
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Verified user
Professional
UserTesting2 years of experience
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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UserTesting

UserTesting

N/A
Unavailable

What is UserTesting?

UserTesting helps UX researchers, designers, product teams, and marketers gather actionable insights through research, testing, and feedback. With a network of real people ready to share their perspectives, UserTesting enables organizations to make customer-first decisions at scale.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.usertesting.com/plans

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

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Alternatives Pricing

Trymata

Trymata

$299
10 test credits/2 seats
What is Trymata?

Trymata (formerly TryMyUI) is a remote usability testing platform that offers cross-platform services for testing and improving the user experience. The product allows the user to watch videos of real people using a website or app to see where (and why) users get frustrated, lost, or confused.

Usabilla (discontinued)

Usabilla (discontinued)

$49
per month
What is Usabilla (discontinued)?

Usabilla was a web and app survey tool, developed by the Amsterdam company of the same name, and acquired by SurveyMonkey in March of 2019. The product is no longer available.

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Product Details

What is UserTesting?

UserTesting helps UX researchers, designers, product teams, and marketers gather actionable insights through research, testing, and feedback. With a network of real people ready to share their perspectives, UserTesting enables organizations to make customer-first decisions at scale.
UserTesting equips teams with tools that help understand why customers behave the way they do—transforming insights into impactful decisions. Built on an enterprise-grade AI platform, UserTesting provides fast feedback that bridges the gap between what customers expect and the experiences they receive.
Teams can use UserTesting to tackle a range of business challenges, including:
  • Audience Insights: Understanding customers’ needs, behaviors, and motivations.
  • Brand Research: Testing and refining brand perceptions.
  • Competitive Intel: Gathering insights to stay ahead of competitors.
  • Content and Creative Testing: Validating campaigns, messaging, and designs.
  • Digital and Physical Experiences: Optimizing everything from websites and apps to in-person touchpoints.
  • Innovation: Exploring new ideas and ensuring that they resonate with an audience.
  • Message Testing: Fine-tuning messaging to maximize impact.
  • Pricing and Packaging: Testing strategies to meet customer expectations.
  • User Insights: Capturing in-depth feedback to enhance usability and satisfaction.

UserTesting Value Proposition:
  • World-Class Network: Diverse audiences, including proprietary and partner-sourced participants, for robust feedback.
  • Feedback Capabilities: Research and testing are conducted through think-aloud, surveys, usability studies, and 1:1 interviews, enabling rapid iteration and real-time decision-making.
  • Scalable Collaboration: Empowers UX, product, design, and marketing teams to integrate customer feedback seamlessly across the development lifecycle.
  • AI-Enhanced Insights: Analyzes and synthesizes data quickly, turning customer feedback into actionable strategies.

UserTesting ultimately aims to make research, testing, and feedback accessible to every team across the enterprise, ensuring customer-first decisions are made with speed and precision. By uncovering the thoughts, emotions, and motivations behind customer behavior, UserTesting helps organizations move from good to great—creating experiences that inspire loyalty and drive growth.

UserTesting Screenshots

Screenshot of UserTesting's several solutions for gathering rich customer experience narratives.Screenshot of Interactive Path Flows Built on recent research in data mining, the Interactive Path Flow aggregates interaction data across multiple participant sessions to visualize the customer journey, surface unexpected behaviors, and locate key moments in the customer journey.Screenshot of Keyword Mapping Similar keywords are automatically grouped based on overall sentiment (positive, negative, or neutral) to identify themes. Highlight reels associated with each keyword are grouped together, to discover the why behind each sentiment.Screenshot of Video capture and live streaming Digital and real-world customer experiences are recorded on desktop and mobile devices or live streamed for in-platform viewing.Screenshot of Audience targeting Audiences are specified by screening contributors from UserTesting’s global network of contributors or connecting to any preferred network.

UserTesting Competitors

UserTesting Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesNorth America, APAC, EMEA
Supported LanguagesEnglish, French, German
Security
whistic readyRead UserTesting's Security Report on Whistic Security Networkâ„¢

Frequently Asked Questions

UserTesting helps UX researchers, designers, product teams, and marketers gather actionable insights through research, testing, and feedback. With a network of real people ready to share their perspectives, UserTesting enables organizations to make customer-first decisions at scale.

Userlytics, Trymata, and dscout are common alternatives for UserTesting.

Reviewers rate Support Rating highest, with a score of 8.5.

The most common users of UserTesting are from Enterprises (1,001+ employees).
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Comparisons

View all alternatives
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Reviews From Top Reviewers

View all reviews
(1-5 of 176)

Poor test UX leads to tainted test and misleading results

Rating: 1 out of 10
Incentivized
October 15, 2020
AK
Alexander Kerschhofer
Director of Product Management
Seismic Software (Information Technology & Services, 1001-5000 employees)
Vetted Review
Verified User
UserTesting
1 year of experience
View profile
Use Cases and Deployment Scope
Designers use UT in order to validate their designs.
Pros
  • Simplicity of conducting user test.
Cons
  • The UI doesn't have a full screen mode. That means that the user can see all sorts of other elements that don't belong to the prototype. In one case the user clicked the browser's back button which tainted the test.
  • The panel with the instructions partially obstructs elements of the prototype. That might taint the test.
  • In one case, during the test, a feedback form for UserTesting popped up, also tainting the test.
  • The UI also has dedicated back/next buttons. One user used them which also might taint the tests.
Likelihood to Recommend
The UI has significant flaws which prevents it from conducting accurate tests.

Easy to use, fast results, great tool for unmoderated usability testing

Rating: 8 out of 10
Incentivized
September 04, 2021
Verified User
Consultant in Research & Development
Information Technology & Services Company, 11-50 employees
Vetted Review
Verified User
UserTesting
1 year of experience
Use Cases and Deployment Scope
UserTesting helps our UX team develop evidence-based designs for our portfolio of digital products. User feedback is invaluable to make the right design decisions and the platform has allowed us to optimize our research and design processes, both in terms of speed and volume of testing sessions, by providing quick access to a large pool of relevant users. With UserTesting we now conduct three times more feedback sessions than before, [which] translates not only in higher confidence but also a much better performance of our apps.
Pros
  • Quick access to an international panel of users.
  • Intuitive interface that allows all the team to easily prepare and launch studies.
  • Session recordings with automatic sentiment analysis and quick tagging.
  • Highlight reel videos make very easy to share research insights with stakeholders.
Cons
  • Summary report could be more relevant and attractive.
  • Exports are not customizable enough.
  • Live conversations through Zoom - sometimes the user can't find the Zoom link and if the facilitator provides it the session is not automatically recorded.
  • Observer mode in live conversations seems pretty useless as it is now.
  • There is limited flexibility as [to] how you can organize your studies. Folders structure and viewing could be improved, it gets messy. Further categorization of studies (use of tags/color coding, for example, could help to browse and find past studies.
  • Please please remove the chatbot, it is incredibly annoying.
Likelihood to Recommend
It is a great tool for unmoderated testing. It makes it easy and fast to obtain user feedback on prototypes and live products across devices. Some of the testers are there for the money only and rush through the tasks without much elaboration. The live conversation features could also be improved.

Great for quick results

Rating: 6 out of 10
Incentivized
December 14, 2020
Verified User
Manager in Product Management
Information Technology & Services Company, 501-1000 employees
Vetted Review
Verified User
UserTesting
4 years of experience
Use Cases and Deployment Scope
UserTesting is being used by multiple product development and user research teams in the organization. It is being used for testing out prototypes, interviewing users, product iterations, feedback, and A/B testing.
Pros
  • Easy to use.
  • Quick results and turnaround time.
  • Lots of customization options.
Cons
  • Testers don't really represent real life users "in the wild."
  • Testing environment makes it hard to get an authentic response from the testers.
  • Recruitment options are a bit limited.
Likelihood to Recommend
If you just want quick results to help make a product decision, UserTesting is easier than going through the cumbersome recruitment process engaging existing users, scheduling them for user research, and interviewing or conducting usability testing on your own, and recording the results. However, you always have to take the results you get from UserTesting with a grain of salt as the testing conditions aren't really ideal to get a genuine user reaction. It employs professional user testers. These people test products all day every day. So their mindset, behaviour, vocabulary, and reactions are quite different from how a "layperson" user might react to your product.

Handy For Obtaining Valuable Results Quickly

Rating: 10 out of 10
Incentivized
January 30, 2025
DN
Douglas Nonaro
Senior UX designer
Whirlpool (Electrical & Electronic Manufacturing, 10,001+ employees)
Vetted Review
Verified User
UserTesting
3 years of experience
Use Cases and Deployment Scope
In our organization, we rely on UserTesting to validate new app features before development. By testing these features, we gather valuable insights to support stakeholder discussions. UserTesting helps us address business problems like ensuring feature alignment with user needs and enhancing decision-making processes. Our use case primarily focuses on pre-development testing to inform feature design and improve stakeholder buy-in.
Pros
  • Rapid Feedback Gathering
  • Extensive Contributor Base and Versatile Profile Filtering
Cons
  • Enhanced A/B testing options
  • Enable other members to edit and manage sessions
Likelihood to Recommend
UserTesting proves invaluable for obtaining high-quality outcome insights, enabling the capture of users' faces and behaviors as if you were alongside them. However, if your focus shifts towards acquiring larger quantities of data, alternative avenues might be more appropriate. UserTesting prioritizes depth over breadth, excelling in detailed qualitative feedback rather than sheer quantity.

Real Users, Real Results, with UserTesting

Rating: 9 out of 10
Incentivized
July 25, 2014
JH
Jim Hostetler
Lead Product Development Coordinator
CustomInk (Consumer Goods, 1001-5000 employees)
Vetted Review
Verified User
UserTesting
3 years of experience
Use Cases and Deployment Scope
Our E-commerce group uses UserTesting to put live and prototype experiences in front of our users. These experiences come from both our site and from others in similar industries. We use their panel of users and put them on tasks ranging from simple 5-seconds tests, all the way through completing MOST of a transaction with our website. UserTesting helps us to validate concepts, test for usability, and learn more about general users who haven't necessarily been exposed to our business previously and have a fresh perspective.
Pros
  • UserTesting's panel of users comes from a wide variety of backgrounds and levels of internet experience. This helps to get a diverse set of users in front of your product before you put it out to the general population.
  • UserTesting has a simple set up process. This allows people from all different disciplines to set up and run user tests. Given this, we're able to look at business challenges from a variety of angles and allow many different types of business units answer their own unique questions.
  • UserTesting has awesome service and makes sure that we get what we ask for. Sometimes there are technical challenges with using an online product (both on our end and theirs), especially one that requires users to record their screen and voice. When these problems arise, UserTesting is great about working to resolve them and providing credit to give it another shot.
Cons
  • While the users are diverse, they are, after all, basically professional testers. This gives them a seed of information and a wide range of experience in dealing with different experiences, probably more than the average web user. The challenge here is that they may be "average web users" but are "expert user testers" and provide feedback that is deeper that you would expect from a general user. While this SEEMS good, it can lose focus on the areas that we're looking to target specifically.
  • For the users, UserTesting does require installing software. They mention using your own users via their platform, but it essentially goes through another tool and becomes a moderated test. While this is ok, it's something that we do ourselves anyway and don't really have use of their platform for.
  • There's no way to manage your team's permissions. Everyone gets added as an administrator. That doesn't have major impacts within our organization at current scale, but being able to limit permissions would be nice so we could better track and control who has access to doing user tests.
Likelihood to Recommend
UserTesting allows you to put your concepts, mock ups, wireframes, prototypes or live code in front of users for unmoderated feedback. This is great if you have either questions so specific that you can ask direct questions to answer them, or so broad that you only need general information. For the middle ground where you want to get some broad information with the ability to drill down in response to what users encounter, UserTesting's unmoderated platform falls short and can show you HOW people use things but often misses the details of why.
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