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UserTesting

UserTesting

Overview

What is UserTesting?

UserTesting aims to enable every organization to deliver the best customer experience powered by human insight. The vendor states that with UserTesting’s on-demand Human Insight Platform, companies across industries can make accurate customer-first decisions at every level, at the speed…

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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What is UserTesting?

UserTesting aims to enable every organization to deliver the best customer experience powered by human insight. The vendor states that with UserTesting’s on-demand Human Insight Platform, companies across industries can make accurate customer-first decisions at every level, at the speed business…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.usertesting.com/plans

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is TryMyUI?

TryMyUI.com is a remote usability testing platform that offers affordable, cross-platform services for testing and improving the user experience. The product allows you to watch videos of real people using your website or app to see where (and why) users get frustrated, lost, or confused. People…

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Product Details

What is UserTesting?

UserTesting aims to enable every organization to deliver the best customer experience powered by human insight. The vendor states that with UserTesting’s on-demand Human Insight Platform, companies across industries can make accurate customer-first decisions at every level, at the speed business demands.

UserTesting Screenshots

Screenshot of UserTesting's several solutions for gathering rich customer experience narratives.Screenshot of Interactive Path Flows
Built on recent research in data mining, the Interactive Path Flow aggregates interaction data across multiple participant sessions to visualize the customer journey, surface unexpected behaviors, and locate key moments in the customer journey.Screenshot of Keyword Mapping
Similar keywords are automatically grouped based on overall sentiment (positive, negative, or neutral) to identify themes. Highlight reels associated with each keyword are grouped together, to discover the why behind each sentiment.Screenshot of Video capture and live streaming
Digital and real-world customer experiences are recorded on desktop and mobile devices or live streamed for in-platform viewing.Screenshot of Audience targeting
Audiences are specified by screening contributors from UserTesting’s global network of contributors or connecting to any preferred network.

UserTesting Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesNorth America, APAC, EMEA
Supported LanguagesEnglish, French, German
Security

Frequently Asked Questions

Userlytics, TryMyUI, and dscout are common alternatives for UserTesting.

Reviewers rate Implementation Rating highest, with a score of 9.1.

The most common users of UserTesting are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(222)

Attribute Ratings

Reviews

(26-50 of 129)
Companies can't remove reviews or game the system. Here's why
Joshua Rodriguez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
UserTesting is perfect for landing page reviews, product comparisons, copy editing and focus group work. I set up a multi-varied landing page sequence and had users walk through the different versions of the pages to see which one was the easiest to understand. Hearing feedback on the title copy which was clear to me but not clear to the user helped me realize how I could clarify and simplify my page copy to make sure users can navigate the site knowing what to expect upon signing up.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Best suited to get quick results where protons are up and ready to go for testing. Not that great for native mobile app test prototypes to emulate the swipe and side scroll action. Dev teams and security teams are apprehensive of using the SDK, so a workaround for that would be appreciated.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
If you have a product concept for digital software (web/mobile/desktop) user testing is the best Platform for an initial user evaluation and to identify core features and relevant experience aspects to the users. For detail design and product definition and also A/B testing of multiple visual solutions for specific UX patterns are also one of the best tools in terms of simplicity and speed to structure continuous usability testing during design and development or agile product design & dev. It is also a great tool in validation software and portal content architecture and IA and in validating content strategy and user understanding.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Well suited when you need to run quick studies (30-60 min) on a product and get a deep understanding of how users interact with it. Not suitable if you are working with live software that needs upwards of 1 hour to test, as it only allows for 60-minute sessions right now.
June 23, 2022

UserTesting Review

Score 9 out of 10
Vetted Review
Verified User
Incentivized
UserTesting is a good fit for discovery-stage and qualitative research when you want to understand user motivations and present analysis using evidence from in-person research sessions. It's also good for getting quick feedback on an as-needed basis for smaller decisions. UserTesting is not suited for quantitative applications, where sites like Qualtrics are a better fit.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
In my experience, UserTesting is most successful when you have a working prototype ... although that speaks more to the participants, maybe, than it does to the platform. It just makes it easier on the participants when you can have over a few screens that work with links and users can navigate so that they don't have to image or guess. However, with that said, I almost never have a working prototype and often need to use static screens and I have to ask users to guess where a link will take them and that's also very successful. Sometimes, I even use UserTesting to ask customers questions without showing anything at all. I do that rarely but when I need a quick answer, I know UserTesting can deliver.
June 09, 2022

UserTesting WORKS

Score 10 out of 10
Vetted Review
Verified User
Incentivized
I run unmoderated usability studies a few times a month for products or projects at all points of development. I like gathering insight into concepts, even just by presenting written ideas to participants and getting feedback on advertising drafts or early-stage campaigns. The videos UserTesting captures for usability studies are easy to manage. I love the built-in transcripts, which are more accurate than nearly any other captioning tool I've ever used, and the way videos are broken down by task for easy analysis. I regularly make use of the creation and editing of Highlight Reels, so I can show my stakeholders behavioral trends and pain points in an emotional and hard-hitting way.
March 30, 2022

Why UserTesting

Wayne Pulford | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
When running a test on the first impression of a product then user testing has been beneficial, if a product is not right from the first stage then there is more that is going to need to be changed. Having customer feedback at the start can also help to move the product forward and shape the next stage.
March 23, 2022

A no-brainer

Score 10 out of 10
Vetted Review
Verified User
Incentivized
I've used UserTesting to test for and against situations. I've used it to prove why we should kill off a feature, and to support how our IA should be organized. I've used it for discovery, and seeing how users prefer to shop. When testing prototypes, I would love to see a better, or more easier, solution for InVision, and prototyping.
Anthony Rezendes | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
The application is well suited for scenarios in which qualitative feedback is needed quickly. It allows teams to target specific demographic populations that further increase the likelihood of getting relevant feedback. In creating a cohort of panelists, there are robust features that enable companies to narrow audience segments by age range, industry, salary range, regions of the country, etc.. UserTesting even allows for the ability to build your own customized groups. One of the challenges and a potential area of growth could be making it easier to find niche audiences. For example, we needed to test C-suite executives within financial institutions. We ended up relying more on our relationships with these folks when it came to getting the data we needed.
Eric Kimberlin | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Asking users how they feel and what they think is a vital part of ANY product development. UserTesting has upgraded our team from Google Spreadsheets and Zoom calls to complete remote validation that if set up properly can deliver invaluable insights to any team within minutes.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I would highly recommend it for unmoderated usability testing. If you need to test your product with a broad audience, UserTesting will be able to recruit users in less than a day, and you will have your results in quickly. Moreover, the breakdown tools UserTesing provides really help with analyzing the data and breaking it into digestible chunks.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
It is the bread and butter of my UX research practice! It is consistently a high-quality source of participants, I'm able to draft up and launch tests super quickly, and results come in very fast. The video player has a lot of great functionality, and I absolutely love making clips and sharing them via hyperlinks with people in my org to help grow empathy for our customers. I have had the most success with the tool for screen-recorded web or app tasks, as well as mobile ethnography where users show me around their space (at home). This tool is not as well suited for longitudinal/out in the wild ethnography (needing users to complete multiple tasks over the course of a time period) or be out somewhere in the world, like at a mall. I personally don't use it much for standard IDIs, but it could easily be used as your go-to for one-on-one interviews without task-based or screen recording components.
Stephanie Thomas | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Great for any team that does usability testing or interviews. The platform allows you to conduct these types of tests quickly and efficiently allowing your team to get more done in a shorter amount of time. The quality of the users is also great. The few times that I got less than desirable responses, those instances were handled well.
Kristen Paniagua | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
UserTesting is essential for testing the user experience of wireframes, landing pages, web journeys, marketing messaging, and more. We've found that it is an integral part of our launch process for products. While UserTesting provides the "why" behind the demonstrated behavior of users, it should also be coupled with quantitative analysis, such as Qualtrics, for a broader scope.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I'd definitely recommend the platform, especially with the addition of video and audio recordings it greatly helps you get a much better insight on how potential customer reacts to a design or user experience before you want to implement and roll it out into a website or application production environment.
Score 9 out of 10
Vetted Review
Verified User
The cost seems high, but if you have a UX process that includes getting customer feedback on every product or service feature you're creating, the cost really evens out compared to doing your own recruiting.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
UserTesting is well-suited for quick usability tests (moderated or unmoderated), particularly if they're lo-fi. These include preference tests, first click tests, and anything that is discussion-based and not overly asset-heavy. However, UserTesting gets buggy when tests are complicated (launching several prototypes or files) or contain a longer script. There are also frequent no-shows for the interviews.
Monika Jaeger | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
UserTesting is a great resource for collecting user data on a variety of different mediums. We love how quickly we can run tests and get feedback from users that fit our demographics. We are very fortunate to use it as a OneWorld recipient, but I have heard from others that it can get pricey for companies that are not nonprofits.
Score 9 out of 10
Vetted Review
Verified User
UserTesting is a magical tool for the product managers for testing their prototypes and features, the user pool at UserTesting is trustworthy and the results obtained add value to decision making. The responses are real quick and the ability to find a pool that very well suits your criteria of demographics is a big plus. Have used other user testing tools, but I find UserTesting the most useful as of today.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
It's great for general testing, but can be difficult to find some very specific audiences although this is more a reflection of the audience size. UserTesting has the largest available panel as far as we're aware.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
It's great for fast, quick, and efficient testing of general users. It may be less appropriate if you wanted to test a specific audience. For example, if my company wanted to test internally with specific teams, it'd be easier to organize an interview without having to send them a UserTesting link.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Appropriate: UserTesting is probably the best thing on the market at what it does. It's perfectly suited to any remote testing scenario (with your own participants or their panel), particularly at short notice.

Less appropriate: Have a bit of a think about your target audience. Are they well represented by the people available via this panel? Also consider whether their personal devices will be up to the task of running browser-intensive apps and whether they're ready for sharing video.
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