UserZoom

I use UserZoom mostly for:
- Running unmoderated user testing sessions for client's websites
- Gathering feedback on designs / concepts / journeys / prototypes / information architecture, like I would via UsabilityHub

UserZoom is currently only being utilized by the UX team for product-focused research and design research. Right now, the UX team and some product team members (like product managers) have access to the platform, but really, it's only used by the researchers, though we do have a new designer who is familiar with research and may start using it. Most of the research we do is with designs, like usability tests, click tests, and some surveys. Everything is in service of design-focused research where we are looking to improve on an existing design.

Our company is a multinational public transport company where we operate bus, train, tram and coach services across the country. Therefore, we have a well-establish website and app where people complete different tasks such as purchasing tickets, getting a refund, or making an inquiry. To make sure our website and app provide a seamless user experience, we rely on UserZoom to run especially unmoderated tests when it comes to identifying UX issues, validating ideas, getting to know our target audience, and so on. Our team is constantly making improvements to the website to guarantee the website and app meet our customers' expectations.

Userzoom had assisted me and my organization make informed design decisions with the help of real customer feedback instead of just getting the team opinions, for getting quick feedback from from potential customers in design phase to prove/disprove hypothesis. This helps to create a great customer experience and makes the process faster

We use UserZoom for usability tests. It makes it easier to have an interviewer, observers, and notetakers at the same time, it allows them to easily speak to each in case they need to. We also really like the fact that you can flag on the spot, key moments that will be for sure useful for the next steps.

We used UserZoom as a way of collecting qualitative feedback on prototype mobile screens, customer journeys, and our website from potential users. It allowed us to understand the extent to which users were able to understand and successfully navigate the prototypes and identify any issues they were experiencing so that the team could refine the designs before publishing changes.

I have used the product for usability testing so that I could facilitate sessions and give control to the participants while we talk through each scenario. As far as I know, it has been used within our group only as well as with a few design consulates that we have worked with.

UserZoom is most frequently used by the UI and marketing teams within my organization. Our teams often attempt to receive feedback on our own customer-facing tools in order to better the overall experience of our internal products. UserZoom gives us the ability to perform a wide variety of tests and come away with constructive feedback that helps us better recognize the advantages and gaps that we have in our own platforms. UserZoom is great because it gathers unbiased testers and provides a platform to create, host, and record feedback in real time.

Zoom is used by the entire company. Is really helpful to talk to other members in different locations and with customers all around the world.

We have used UserZoom for end-user experience testing, most often to test CPG websites. What's most important in these scenarios is a seamless experience, of course. Utopia for consumers is when they can so readily find exactly what they are looking for/something they weren't looking for but now want and that the journey to purchase is seamless and fast! That takes a lot of testing, retesting and retesting! So the testing tool needs to be just as seamless an experience.

We started using UserZoom a year ago, and now that it's time to renew the contract I'm looking at other alternatives. We got the application mostly to do remote un-moderated task-based usability testing, and one of the main reasons we got UserZoom is because it allows you to set up the tests but use your own participants. This is something we need because our users are "members" and not regular consumers. Currently, it's only being used in my department (UX).

UserZoom is being used for remote/moderated usability testing. It helps us to identify user experience related issues with websites and helps us improve on them.

We do consulting research, and use UserZoom for our client projects when we need to capture behavioral data (i.e. clickstreams, heatmaps, time on task). There aren't many tools out there with the combination of features that UserZoom provides, including logic to direct people to other questions or parts of the survey, the behavioral tracking mentioned above, and easy integration with panel providers.

I used UserZoom primarily to conduct quantitative usability tests. I was the first to use it on our team of user experience researchers, and helped assess it for purchase for our team. We used UserZoom to assess online and mobile experiences, when we needed the quantitative sample to assess the overall performance etc.... which is hard to do in a lab or other means. Later on we also used it to conduct simple surveys as well as tree testing, card sorting, and even used it to track performance when conducting qualitative usability tests in the lab. I also conducted an intercept survey using UserZoom when the company launched a new mobile design, so that we could capture the feedback of our pilot participants.