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UserZoom

UserZoom

Overview

Recent Reviews

Really good!

10 out of 10
March 15, 2020
Incentivized
Zoom is used by the entire company. Is really helpful to talk to other members in different locations and with customers all around the …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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  • No setup fee

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  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

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UserZoom Technical Details

Operating SystemsUnspecified
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Reviews and Ratings

(125)

Attribute Ratings

Reviews

(1-14 of 14)
Companies can't remove reviews or game the system. Here's why
Lee Preston | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
It's well suited for a larger organisation that wants a tool that allows them to easily research ideas / journeys combining a few methodologies in one, that multiple teams can have access to and research without extra costs involved
Score 6 out of 10
Vetted Review
Verified User
Incentivized
I think UserZoom is great because it's a good platform coupled with a panel. This is what makes solutions like this shine because building a test is only half the battle, you do have to field the test with some people. Compared with its competitor UserTesting, it's debatable which one fills faster. We have the ability to launch higher sample tests with UserZoom, which may explain why it's taken longer to fill studies. We also have quant tools, like click tests, tree tests, card sorts, and surveys that we really didn't have on UserTesting.

I love UserZoom's virtual observation room, where stakeholders can see sessions themselves in real time without having to make themselves visible to participants. This is a big reason why we switched from UserTesting, which uses Zoom, so all meeting participants are visible to the research participant. The downside of UserZoom is that their video platform is web-based, so it often buffers or lags when people don't have the strongest connection. With big prototypes, like Figma prototypes, it takes a looong time to load.

I also love their method of sending users to prototypes. It makes a huge difference when doing cognitive walkthroughs, where I can reset the prototype myself or bring them to a particular screen on my own, without having to walk them through the path to get there.

Lastly, just have to mention that their screening tool on UserZoom, not GO, is clunky. It's not as easy to screen participants as other solutions.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I have been using UserZoom to conduct unmoderated tasks and live sessions for a year for various research purposes such as identifying UX issues, validating new design concepts, understanding the users' behaviors, or even running competitor analysis. It was fairly easy to learn the tool as a first-time user. Also, it's easy to set up tests using different research methods like Card Sorting, Tasks, Test Clicks, and more.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Data visualization - you can run different types of years and analyse tools, charts, and reports in the dashboard after tests are completed. These features allow to answer various questions that typically stakeholders ask, effectively.
When it comes to niche user groups, the panel is not that appropriate and hence Userzoom is less likely suited in such a scenario.



Score 10 out of 10
Vetted Review
Verified User
Incentivized
I think that if you need to do a usability test, and look at how users interact with certain platforms, this is the right tool to do with! It makes facilitating the interview so much easier as others can easily write in the chat suggestions and possible pain points they might face. Also very useful to be able to flag key moments during the session
Alex Jones | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
UserZoom is really useful for getting qualitative feedback on prototype designs. It can also be used to run quantitative surveys. They have their own recruitment, so sourcing participants is automatic and easy. It is one of the better platforms for obtaining feedback quickly. However, I have found them to be significantly more expensive than other providers of both qual[itative] and quant[itative] research.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
UserZoom is well suited for usability testing, I found specifically around test websites and marketing materials. I was able to invite others to participate and watch as well as screen share so that it was an interactive session. Other tools I have used have been a little better with the video output and transcripts of each session so that we could capture notes quickly, but overall it was a good tool to use to test.
Joshua Melder | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
UserZoom is very capable of creating a space for a UI team to ask important questions about the usability of a product. The wide number of test options is definitely a strength of the platform as a whole. Teams can create forms, click-tasks, surveys, browser sharing experiences (and more) in order to search for their desired customer insights. While the number of testing styles is robust, I would recommend the platform continue to update its own UI in order to stay up to date with other testing platforms on the market. Overall, I would highly recommend the platform as a tool to help better understand how applications are perceived by user-audiences first hand.

Jackie Bassett | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
A classic example was when a major retailer in a fiercely competitive sector (fashion) asked us to test their new site (before launch). We agreed to shop for three very specific items and match the items for style amongst "suggested goes with" items in very specific sizes. The experience was a 9 out of 10. What we were able to find was the final step (actual purchase) was far too complex. UserZoom was a great tool that captured the issue and turned the launch into a great success.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
It is a great tool for usability testing. I would recommend to anyone who wants to make use of the tool for conducting usability tests. It is more appropriate while conducting unmoderated testing. But it can be used for moderated as well.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
It really depends on the scenario. If you need behavioral data capture, there aren't many tools on the market that can do it as easily and reliably as UserZoom. Things like Loop11 have behavioral data capture, but their feature set is far behind UserZoom's in many ways. However, if you're just doing a simple survey you might be better off with something cheaper like SurveyMonkey. UserZoom's pricing fluctuates a lot and is difficult to predict without working with them directly.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
It is expensive. It is warrented if your organization has a high volume of studies and is mature enough to do more than qualitative usability testing. On the other hand, if you find yourself doing many surveys (large or small), usability tests, etc. there is cost savings due to the recruiting cost being the only thing you pay for... by the way, you will have to figure out how the coordinate the recruiting, but UserZoom is so helpful with this process and I think recently they have made efforts to bring those solutions in house.
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