UserZoom

Overview

Reviews

I love Zoom!

8
We as a team do weekly Zoom meetings, as well as random Zoom meetings at times. It addresses the face-to-face interaction that we …

Really good!

10
Zoom is used by the entire company. Is really helpful to talk to other members in different locations and with customers all around the …
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Good, UI could use updating

6
We started using UserZoom a year ago, and now that it's time to renew the contract I'm looking at other alternatives. We got the …

Usability Testing Tool Review: UserZoom

8
UserZoom is being used for remote/moderated usability testing. It helps us to identify user experience related issues with websites and …
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UserZoom: U Get What U Pay For

8
We do consulting research, and use UserZoom for our client projects when we need to capture behavioral data (i.e. clickstreams, heatmaps, …
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Useful tool, great support team

9
I used UserZoom primarily to conduct quantitative usability tests. I was the first to use it on our team of user experience researchers, …
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Pricing

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Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Alternatives Pricing

What is Qualtrics?

Qualtrics produces three Web-based products: Research Suite, which helps companies and schools conduct their own custom-made surveys and data analysis; Site Intercept, which allows websites to get feedback from visitors; and 360, a tool to help human resource operations assess employee performance.

What is Optimal Workshop?

Optimal Workshop, a company in New Zealand, offers their suite of user research tools on a subscription basis, including the Treejack information architecture tool, OptimalSort card sorting test, Chalkmark first-click testing, and other tools.

Features Scorecard

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Product Details

What is UserZoom?

UserZoom Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Alternatives

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Frequently Asked Questions

What are UserZoom's top competitors?

UserTesting and Hotjar are common alternatives for UserZoom.

What is UserZoom's best feature?

Reviewers rate Support Rating highest, with a score of 9.

Who uses UserZoom?

The most common users of UserZoom are from Enterprises and the Information Technology & Services industry.

Reviews and Ratings

(11)

Ratings

Reviews

(1-11 of 11)
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Alex Jones | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
UserZoom is really useful for getting qualitative feedback on prototype designs. It can also be used to run quantitative surveys. They have their own recruitment, so sourcing participants is automatic and easy. It is one of the better platforms for obtaining feedback quickly. However, I have found them to be significantly more expensive than other providers of both qual[itative] and quant[itative] research.
Score 8 out of 10
Vetted Review
Verified User
Review Source
I think UserZoom is great because it's a good platform coupled with a panel. This is what makes solutions like this shine because building a test is only half the battle, you do have to field the test with some people. Compared with its competitor UserTesting, it's debatable which one fills faster. We have the ability to launch higher sample tests with UserZoom, which may explain why it's taken longer to fill studies. We also have quant tools, like click tests, tree tests, card sorts, and surveys that we really didn't have on UserTesting.

I love UserZoom's virtual observation room, where stakeholders can see sessions themselves in real time without having to make themselves visible to participants. This is a big reason why we switched from UserTesting, which uses Zoom, so all meeting participants are visible to the research participant. The downside of UserZoom is that their video platform is web-based, so it often buffers or lags when people don't have the strongest connection. With big prototypes, like Figma prototypes, it takes a looong time to load.

I also love their method of sending users to prototypes. It makes a huge difference when doing cognitive walkthroughs, where I can reset the prototype myself or bring them to a particular screen on my own, without having to walk them through the path to get there.

Lastly, just have to mention that their screening tool on UserZoom, not GO, is clunky. It's not as easy to screen participants as other solutions.
June 25, 2021

I love Zoom!

Zoi Elisavitis | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Well, I think that fact that you can interreact face to face is great! When my manager asks a yes or no question I can react with a yes or no vs having everyone all take at once. It's very useful and dependable and I enjoy using it. There are also backgrounds that can be downloaded and used if you are somewhere where people are visible in the background you can cancel them out with a background.
Score 7 out of 10
Vetted Review
Verified User
Review Source
UserZoom is well suited for usability testing, I found specifically around test websites and marketing materials. I was able to invite others to participate and watch as well as screen share so that it was an interactive session. Other tools I have used have been a little better with the video output and transcripts of each session so that we could capture notes quickly, but overall it was a good tool to use to test.
Joshua Melder | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
UserZoom is very capable of creating a space for a UI team to ask important questions about the usability of a product. The wide number of test options is definitely a strength of the platform as a whole. Teams can create forms, click-tasks, surveys, browser sharing experiences (and more) in order to search for their desired customer insights. While the number of testing styles is robust, I would recommend the platform continue to update its own UI in order to stay up to date with other testing platforms on the market. Overall, I would highly recommend the platform as a tool to help better understand how applications are perceived by user-audiences first hand.

Jackie Bassett | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
A classic example was when a major retailer in a fiercely competitive sector (fashion) asked us to test their new site (before launch). We agreed to shop for three very specific items and match the items for style amongst "suggested goes with" items in very specific sizes. The experience was a 9 out of 10. What we were able to find was the final step (actual purchase) was far too complex. UserZoom was a great tool that captured the issue and turned the launch into a great success.
Score 8 out of 10
Vetted Review
Verified User
Review Source
It really depends on the scenario. If you need behavioral data capture, there aren't many tools on the market that can do it as easily and reliably as UserZoom. Things like Loop11 have behavioral data capture, but their feature set is far behind UserZoom's in many ways. However, if you're just doing a simple survey you might be better off with something cheaper like SurveyMonkey. UserZoom's pricing fluctuates a lot and is difficult to predict without working with them directly.
Score 9 out of 10
Vetted Review
Verified User
Review Source
It is expensive. It is warrented if your organization has a high volume of studies and is mature enough to do more than qualitative usability testing. On the other hand, if you find yourself doing many surveys (large or small), usability tests, etc. there is cost savings due to the recruiting cost being the only thing you pay for... by the way, you will have to figure out how the coordinate the recruiting, but UserZoom is so helpful with this process and I think recently they have made efforts to bring those solutions in house.