Name: UserZoom
Rating: 7.7 (69 reviews)
Author: UserZoom

Overview

Recent Reviews

UserZoom review - Great for qualitative/quant research but expensive compared to other providers

8 out of 10

September 28, 2021

We used UserZoom as a way of collecting qualitative feedback on prototype mobile screens, customer journeys, and our website from …

Among the best user research tools out there

8 out of 10

September 27, 2021

UserZoom is currently only being utilized by the UX team for product-focused research and design research. Right now, the UX team and some …

I love Zoom!

8 out of 10

June 25, 2021

We as a team do weekly Zoom meetings, as well as random Zoom meetings at times. It addresses the face-to-face interaction that we …

Great product for quick usability testing. Overall, easy to learn and utilize.

7 out of 10

December 04, 2020

I have used the product for usability testing so that I could facilitate sessions and give control to the participants while we talk …

UserZoom is a Fantastic Platform for Capturing End-User Insights!

8 out of 10

March 16, 2020

UserZoom is most frequently used by the UI and marketing teams within my organization. Our teams often attempt to receive feedback on our …

Really good!

10 out of 10

March 15, 2020

Zoom is used by the entire company. Is really helpful to talk to other members in different locations and with customers all around the …

UserZoom: To Make Your Customer Experience As Great As Your Product!

9 out of 10

February 15, 2019

We have used UserZoom for end-user experience testing, most often to test CPG websites. What's most important in these scenarios is a …

Good, UI could use updating

6 out of 10

January 31, 2018

We started using UserZoom a year ago, and now that it's time to renew the contract I'm looking at other alternatives. We got the …

Usability Testing Tool Review: UserZoom

8 out of 10

January 04, 2017

UserZoom is being used for remote/moderated usability testing. It helps us to identify user experience related issues with websites and …

UserZoom: U Get What U Pay For

8 out of 10

March 22, 2016

We do consulting research, and use UserZoom for our client projects when we need to capture behavioral data (i.e. clickstreams, heatmaps, …

Useful tool, great support team

9 out of 10

July 26, 2014

I used UserZoom primarily to conduct quantitative usability tests. I was the first to use it on our team of user experience researchers, …

Reviewer Pros & Cons

View all pros & cons

Easy to set-up projects / user dashboard
The user dashboard doesn't look great, it's very functional.

Alex Jones

Head of Market & UX Research

OpenMoney (Financial Services, 51-200 employees)

Moderated Usability Tests have a virtual observation room for stakeholders, which is EXCELLENT!
They haven't integrated UserZoom and UserZoom Go (formerly Validately)

Verified User

Professional in Research & Development

Food & Beverages Company, 10,001+ employees

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Pricing

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UserZoom

N/A

Unavailable

Sorry, this product's description is unavailable

Entry-level set up fee?

No setup fee

Offerings

Free Trial
Free/Freemium Version
Premium Consulting / Integration Services

Would you like us to let the vendor know that you want pricing?

10 people want pricing too

Alternatives Pricing

Optimal Workshop, a company in New Zealand, offers their suite of user research tools on a subscription basis, including the Treejack information architecture tool, OptimalSort card sorting test, Chalkmark first-click testing, and other tools.

Pendo.io

N/A

Unavailable

What is Pendo.io?

Pendo.io is a product engagement platform with features for in-app analytics, surveys and feedback, and guidance.

Features Scorecard

No scorecards have been submitted for this product yet..

Product Details

What is UserZoom?

UserZoom Technical Details

Operating Systems	Unspecified
Mobile Application	No

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Reviews and Ratings

(69)

Ratings

Likelihood to Renew (1)

10.0

100%

Usability (1)

8.0

80%

Support Rating (3)

9.0

90%

Reviews

(1-1 of 1)

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December 04, 2020

Great product for quick usability testing. Overall, easy to learn and utilize.

Verified User

Employee in Other

Financial Services Company, 1001-5000 employees

Score 7 out of 10

Vetted Review

Verified User

Review Source

Usability

8

Overall, it was fairly easy to use. Especially if you are familiar with this type of product. We were able to use it for testing pretty much right after we got it (same day) and didn't have many issues figuring out how to invite, test, and share which was great.