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UserZoom

UserZoom

Overview

Recent Reviews

Really good!

10 out of 10
March 15, 2020
Incentivized
Zoom is used by the entire company. Is really helpful to talk to other members in different locations and with customers all around the …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

UserZoom Competitors

UserZoom Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(125)

Attribute Ratings

Reviews

(1-1 of 1)
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Score 7 out of 10
Vetted Review
Verified User
Incentivized
I have used the product for usability testing so that I could facilitate sessions and give control to the participants while we talk through each scenario. As far as I know, it has been used within our group only as well as with a few design consulates that we have worked with.
  • Screen share.
  • Allow observers to watch and participate in the sessions.
  • Scheduling options.
  • Capturing video.
  • Transcripts of the sessions.
UserZoom is well suited for usability testing, I found specifically around test websites and marketing materials. I was able to invite others to participate and watch as well as screen share so that it was an interactive session. Other tools I have used have been a little better with the video output and transcripts of each session so that we could capture notes quickly, but overall it was a good tool to use to test.
  • In a pinch, we were able to use the trial and hold a successful lab. Now, we use as a backup tool
  • It was able to stand up to other products for testing well and helped us complete successful sessions already scheduled when our primary product was down.
I found UserZoom to be easier to use than Cisco Webex Meetings, and more intuitive and pretty comparable to GoToMeeting. UserTesting has a few extra features that we like as mentioned, but I think [UserZoom] is a very solid tool and would recommend and use again.
I wasn't in the position that I had to use support for this tool, so I can't really answer this question. We were able to test and not [have to] reach out to support so that's a good thing!
Overall, it was fairly easy to use. Especially if you are familiar with this type of product. We were able to use it for testing pretty much right after we got it (same day) and didn't have many issues figuring out how to invite, test, and share which was great.
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