About TrustRadius Scoring
Score 7.7 out of 100


Recent Reviews

I love Zoom!

8 out of 10
June 25, 2021
We as a team do weekly Zoom meetings, as well as random Zoom meetings at times. It addresses the face-to-face interaction that we …
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Really good!

10 out of 10
March 15, 2020
Zoom is used by the entire company. Is really helpful to talk to other members in different locations and with customers all around the …
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UserZoom: U Get What U Pay For

8 out of 10
March 22, 2016
We do consulting research, and use UserZoom for our client projects when we need to capture behavioral data (i.e. clickstreams, heatmaps, …
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Useful tool, great support team

9 out of 10
July 26, 2014
I used UserZoom primarily to conduct quantitative usability tests. I was the first to use it on our team of user experience researchers, …
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  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Alternatives Pricing

What is Optimal Workshop?

Optimal Workshop, a company in New Zealand, offers their suite of user research tools on a subscription basis, including the Treejack information architecture tool, OptimalSort card sorting test, Chalkmark first-click testing, and other tools.


What is is a product engagement platform with features for in-app analytics, surveys and feedback, and guidance.

Features Scorecard

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Product Details

What is UserZoom?

UserZoom Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo


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Reviews and Ratings




(1-2 of 2)
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Joshua Melder | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
From my experience, the UserZoom team has really done a great job answering the limited questions we have given them thus far. I think the platform is popular enough that many of my questions have been answered by their help pages - or other online content with helpful tips and tricks. I think the community has done a nice job of providing end-user tutorials for those who are new to the platform.