We used UserZoom as a way of collecting qualitative feedback on prototype mobile screens, customer journeys, and our website from …
UserZoom is currently only being utilized by the UX team for product-focused research and design research. Right now, the UX team and some …
We as a team do weekly Zoom meetings, as well as random Zoom meetings at times. It addresses the face-to-face interaction that we …
I have used the product for usability testing so that I could facilitate sessions and give control to the participants while we talk …
UserZoom is most frequently used by the UI and marketing teams within my organization. Our teams often attempt to receive feedback on our …
Zoom is used by the entire company. Is really helpful to talk to other members in different locations and with customers all around the …
We have used UserZoom for end-user experience testing, most often to test CPG websites. What's most important in these scenarios is a …
We started using UserZoom a year ago, and now that it's time to renew the contract I'm looking at other alternatives. We got the …
UserZoom is being used for remote/moderated usability testing. It helps us to identify user experience related issues with websites and …
We do consulting research, and use UserZoom for our client projects when we need to capture behavioral data (i.e. clickstreams, heatmaps, …
I used UserZoom primarily to conduct quantitative usability tests. I was the first to use it on our team of user experience researchers, …
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I wasn't in the position that I had to use support for this tool, so I can't really answer this question. We were able to test and not [have to] reach out to support so that's a good thing!
From my experience, the UserZoom team has really done a great job answering the limited questions we have given them thus far. I think the platform is popular enough that many of my questions have been answered by their help pages - or other online content with helpful tips and tricks. I think the community has done a nice job of providing end-user tutorials for those who are new to the platform.