Don't gamble with your community. Verint is your best bet!
We chose to migrate our robust, customer support community to the Verint/Telligent platform two years ago. Our public, external community …
Overview
What is Verint Community?
Verint Community (Telligent) is a community and collaboration software platform developed by Telligent Systems and was first released in 2004. Telligent's focus was on offering a platform that can be integrated and extended, but this requires technical expertise. Verint acquired…
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Reviewer Pros & Cons
Senior Community Strategist
Analog Devices (Electrical & Electronic Manufacturing, 10,001+ employees)
Pricing
N/A
Unavailable
What is Verint Community?
Verint Community (Telligent) is a community and collaboration software platform developed by Telligent Systems and was first released in 2004. Telligent's focus was on offering a platform that can be integrated and extended, but this requires technical expertise. Verint acquired Telligent in 2015.
Entry-level set up fee?
- Setup fee optional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
16 people also want pricing
Alternatives Pricing
What is Bettermode?
Tribe is a community platform that integrates social touchpoints across the user journey. It helps brands and creators to build online communities with complete customization capability and data ownership to drive customer engagement, improve retention rate, collect feedback, and improve lifetime…
What is Thinkific?
Thinkific headquartered in Vancouver provides their system for online course and content creators to distribute their lessons to unlimited students, featuring content schedule distribution, some marketing features, certifications, as well as quizzes and surveys.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Verint Community?
Verint® Community™, formerly known as Telligent, is an online community and self-service solution available in the cloud or on-premises designed to help elevate customer, partner, and employee engagement, build trust, improve customer service, and enhance digital marketing and social commerce.
Verint Community can be used to reduce demand for support, elevate the voice of the customer, and enhance team productivity.
The vendor states that customers have seen, for example, >40% average decrease in support cases within the first 6 months of adoption, and 33% YoY decrease in support costs.
Verint Community can be deployed as a standalone solution, integrated with, or embedded into other enterprise systems.
Verint Community Features
- Supported: Discussion and Q&A Forums w/Verified Answers
- Supported: Blogs
- Supported: Wikis
- Supported: Knowledge base
- Supported: File/Resource Gallery
- Supported: Polls
- Supported: Public, Private, and Semi Public or Private Groups/Micro-communites
- Supported: Gamification
- Supported: Member Presence Indication / Expert Finder
- Supported: Private Messaging
- Supported: Reputation Scoring Model
- Supported: Content and People Recommendation Engine
- Supported: Engagement Reporting (w/ Data Visualization)
- Supported: Flexible UI configurable at site and group level
- Supported: Case Integration w/Salesforce CRM, MS Dynamics, and ServiceNow
- Supported: Automation Studio : Built-in Developer Tools
- Supported: Widget Studio : Built-in Developer Tools
- Supported: Theme Studio : Built-in Developer Tools
- Supported: Articles
- Supported: Ideation
- Supported: Marketplace
- Supported: Mobile
Verint Community Screenshots
Verint Community Videos
Customer Story: Analog Devices Advances Digital-First Engagement for Customers and Employees
Verint Community product DEMO
MyOlympus Community Promo
Hear how Verint Community provides Lenovo, a global technology company employing 82,000 people around the world and serving millions of customers every day in 180 markets, with a unified platform to host its global communities and maximize the opportunity for engagement across its business segments.
Verint Community Integrations
Verint Community Competitors
Verint Community Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows |
| Mobile Application | Apple iOS, Android, Mobile Web |
| Supported Countries | Global |
| Supported Languages | English, Spanish, French, German, Italian, Brazilian Portuguese, Dutch, Japanese, Simplified Chinese, Others available upon request |
Verint Community Downloadables
Frequently Asked Questions
Verint Community (Telligent) is a community and collaboration software platform developed by Telligent Systems and was first released in 2004. Telligent's focus was on offering a platform that can be integrated and extended, but this requires technical expertise. Verint acquired Telligent in 2015.
Higher Logic Thrive, Salesforce Experience Cloud, and Khoros Communities are common alternatives for Verint Community.
Reviewers rate Support Rating highest, with a score of 10.
The most common users of Verint Community are from Enterprises (1,001+ employees).
Comparisons
Compare with
Reviews and Ratings
(45)Attribute Ratings
Reviews
(1-25 of 29)Companies can't remove reviews or game the system. Here's why
November 07, 2023
Don't gamble with your community. Verint is your best bet!
Score 10 out of 10
Vetted Review
Verified User
- A wealth of OOTB functionality, keeping customization light if preferred.
- Insightful analytics built into the platform.
- Automation rules that can be written to update permissions and send emails. (Lots of capability to tap into here.)
- You can control permissions down to the content level.
- Accessing user view widgets for personalization.
- Blogs can be saved in draft state for editing and can be set to publish at a future date. I schedule out 3-4 weeks of content at a time!
- Because of the detailed permission structure it can take some time to assign permissions to new groups. I believe Telligent is working on permission inheritance for a future release.
- Cannot edit tags without editing content.
- Would like to be able to report on content by keyword. Results such as how many pieces of content contain a specific keyword, when they were created and by whom. Tag cloud is available but would like a report to share with our business units.
- Verint does not market this hidden gem.
November 03, 2023
Verint Community gives you all of the tools you need to manage a robust community for your customers
- Customization/flexibility - The platform can be truly made "yours." How far to take this can depend on what skillsets or budget you have available for customizations, but customers have an opportunity to provide an unparalleled experience for members. Almost every aspect of the site experience can be configured which seems to be a unique offering.
- Customer service - They have a very active community filled with fellow community managers and developers who are eager to support one another. The Verint staff is extremely engaged, always offering to help, accessible and transparent when sharing insights, and generally pleasant and supportive! The ideas for improvements that I've received from the Verint team or fellow customers have been invaluable.
- Affordable - In our vendor selection process, Verint came in among the lowest in price AND highest in value.
- Flexible hosting environment - Choose if you want them to host and manage the back end, or if you want to host yourself. Not having to worry about server maintenance is a huge weight off the customer's shoulders, and you don't have to decide whether to sacrifice hosting for flexibility.
- Integrations - The platform API is robust and well-documented, so you can integrate the site in any way you want into your existing systems if you have the proper knowledge.
- Edit - After doing some roadmap planning with my team for the next year, I'm extra excited about this flexibility. We've planned out some really interesting and impactful updates for our community members that would likely not be possible (or as easy) on other platforms.
- Transparent roadmap and ideation process - The Verint team really listens to their customers and implements improvements to the platform based on customer input. They readily share what's coming soon and keep realistic expectations on what will (or won't) be done and when.
- Edit - The most recent roadmap updates seem to have a well-planned schedule over the next year or so and are looking to benefit new and existing customers. Not all of the new functionality is relevant to me specifically, but I'm excited about the updates and how they'll impact me as an administrator and my community members.
- More flexible reporting - There are a lot of reporting options, but the inability to create your own custom reports is a challenge. I know this is a pain point for other customers and the Verint team is working on better ways to improve this. This can also be worked around by pulling data from the APIs or exporting to Excel and manipulating it in other ways which are not ideal, but worthwhile if the needs arise.
- Upgrade process - This can be cumbersome and daunting, even on a site hosted by Vertint. There is still a lot of responsibilty placed on the customer/site admins, but upgrades aren't forced either as the customer gets to choose when to perform the upgrade.
- Exporting - individiuaul content details are difficult to export from the system (e.g. a list of forum posts or ideas)
- Open API
- Verint Marketplace
- Standard forums and layout
- Platform customisation
- Overall Platform reliability - I believe there's too many issues with outages, DDOS attacks, and over all performance of our community
- I believe there are a lack of documentation surround the product - We upgraded to v12 to fix the user reputation issue, and also got access to Audit logging. But there is no documentation surrounding audit logs. All those logs are alien to us.
- Discrepancies in reporting - The metrics changes slightly everytime you pull the same report.
- Interface
- customizable UI
- Open API
- Reporting
- Forums/Group options for modearation
- Moderation queue
- Improve Technical Support
- Platform security
- Lack of Features or delay of long awaited features
- Not desired features being pushed
- Not a true SaaS
- Lack of Documentation
- The ability to change UI and layout as desired
- A great question and answer forum board to interact with customers
- API's and ability to integrate with other systems
- Verint marketplace
- The reporting aspect of the community needs to be entirely revamped. The alternative is that significant training material is published on how to best utilize the in-built reporting
- The Community platform is a SAAS solution, but there are currently very limited mitigations against DDOS attacks, a site can be brought down by a single IP address spamming your website
- Based on sentiments shared by colleagues: While the support can be good at times, in other instances issues raised as Critical can go unanswered for extended periods of time.
- The implementation of ideas sourced from the community. Some ideas have been highly requested for years and have still not made it into the product.
June 14, 2023
I have little issues with this product.
- Easy to use
- No issues
June 14, 2023
Verint Community review
- Topics
- Ease of posting and responding
- The search function is hard to narrow down what I need
June 14, 2023
Verint Community
- Content Layout
- Participation
- Supporting Materials
- None
June 14, 2023
Verint Community
- Knowledge base
- Finding known issues and resolutions
- UX Design
- Categorical Organization
June 14, 2023
Verint Community for Support
- Connecting customers to find resolutions for common issues
- Building a community
- Improved search functions
- Great customer service!
- A variety of notification options for end users to choose from
- Role based permissions
- Blog posts can be saved as drafts and scheduled
- Would like to see OOTB reports listing subscribers
- Permission settings within specific groups could be improved
March 30, 2023
Review of Verint platform for healthcare professionals
- Flexible UI
- Ability to customize and brand
- Discussion forums
- Gallery - needs folder functionality or another option for document storage and management.
- Hot fixes/patches instead of having to wait for bi-annual releases
March 28, 2023
Community easing pain points.
Score 8 out of 10
Vetted Review
Verified User
- Forums - organizing forum questions and identifying answered
- Various layouts of blogs, divided by groups to enable different or similar layouts throughout the site. Ability to enable all to view the same or have particular groups of blogs to stand out and have it's own look and feel
- ability to customize widgets to the needs of your use case
- Sunsetting items, if an item is sunset have a list of where that item is interlinked throughout the community.
March 27, 2023
Verint Community is Best in Class
- Forum Threads - Support Q&A
- Ideation - Building and tracking ideas
- Media files - build a self help library of documents to support the community members
- Support with translation services. Would be ideal if we didn't need to shop for another vendor offering to support translations.
- Partnering to help build a global community.
- The site is very developer friendly. We would love to see some easier functionality for site managers that doesn't require a budget or developers to make things work.
March 24, 2023
A very good external community solution
- An excellent customer community. The Verint community is full of extremely knowledgeable support staff to answer questions, and other customers who are always happy to share help, tips and tricks, and best practices. I find this an extremely valuable resource.
- There are a range of extremely helpful admin tools to help troubleshoot issues. One example is the impersonate feature that allows you to act as other users to see what problems they might be experiencing.
- The ability to configure features according to your needs, and leave out what you don't need is extremely helpful. It is easy to manage features and permissions across all the different groups and applications.
- The terminology of some reports, and how the reports work, is not always clear at first. More could be done to educate on getting the most from reporting.
- If there is a bug in your version, you are advised to apply a service pack which is not always possible to do. Not easy to get fixes for bugs.
March 24, 2023
Reclaim Your Community Evangelism Crown: Here's How
- Excellent documentation for site administrators and community managers
- Good APIs and 3rd-party integration support
- Excellent tech support and customization through professional services group
- Robust algorithms help connect users with related content and useful push notifications
- Top-notch reporting capabilities make it easy to gain insights into value provided by interactions within the community
- SaaS and on-premises configurations available
- Automations, leaderboards, ideation, and role-based permissions offer efficiency and flexibility
- Product has proven track record
- Built-in themes are limited and require licensed 3rd party plug-ins or web developer to design more engaging user experiences than what is available out-of-the-box.
- Most worrisome: Community seems to be Verint's forgotten product despite being solid and dependable. Engage conference features less and less content each year for this product. Little to no promotion, tutorials or how-to videos make this appear to be a less important focus for the company compared to their other products, which many users don't particularly need.
- There's a reason the Community product was at the top of Gartner's list more than a decade ago. Your team was a leader in this category. Even though the enterprise community software segment has changed in the ensuing years, building sustainable communities is now more difficult than ever. Those of us responsible for building communities need your voice and leadership more than ever.
- Please be vocal champions of "community of practice methodology" and what you know better than most of your competitors: The best practices of building and sustaining communities of practice.
- Customisable
- Scalable
- Self-hosted
- Various hosting options
- Supports Localisation
- Product ideas raised by users of the platform take a long time to get implemented (if ever), with little feedback from the company on the progress of the idea, and where it is in their process.
- There's no developer advocate, or programme of events for bringing the developers together. Jive Software did a really good job of this in the past.
- Development documentation is okay, but lacks code examples showing how to use the (many) APIs available.
- Could really do with a GitHub repo of working examples to help get developers up-to-speed more quickly.
- If you find a bug, there's not usually any way to get a hotfix.. so you're left waiting for a version upgrade to have the problem addressed, which can take months, even for serious issues.
March 22, 2023
Verint Community offers flexibility and ease-of-use
- simple to set up and launch
- metrics reporting
- customization
- role-based permissions
- ability to move a wiki post to a discussion forum
- ability to run metrics by customer name or email in large batches - automated
March 21, 2023
Verint Community (Telligent) is perfect for our needs
Score 10 out of 10
Vetted Review
Verified User
- It is a highly configurable system
- Rolling out changes is super easy and quick
- Has a lot of feature depth (including integrating with other systems)
- Make it easier to customize widget UI - without requiring extensive coding experience
- Provide templates for Community homepages that are simple and have great UX
- Make it easy to change the theme
December 14, 2022
Verint Community - A worthy platform with small hiccups
- Interaction with customers using social media tools
- Applications like blog post, forums & events which help in keeping the communities active and engaging
- Ability to expand and promote our e-commerce business with users in a segment level
- Verint Community can work on improving the language part of their business which would help in interacting with customers in non English countries more easily
- User interface is very dated, it required very high customizations from our side in order to be using it as functional. Hoping for UI part to be more focused on their upcoming updates.
- Features such as chatting and group chatting could be introduced in a similar way to other big social media companies
- They could build a mobile application as well other than the website for much better collaboration and ease of use.
December 14, 2022
Highly recommend Verint Community
- Great customer service
- Community is user friendly
- Appreciate the ability to customize our groups per our specific group needs
- Ability to update "hot fixes" verse full software upgrades
- Increase visibility into upgrade timelines and offerings
- Provide quicker turnaround to address top rated ideas for added features/fixes within the software
November 09, 2022
Verint Community is Very Configurable.
Score 8 out of 10
Vetted Review
Verified User
- User access is robust.
- The platform is extremely configurable.
- Integrations are easy.
- Analytics could be improved.
- Emails are not configurable.
September 19, 2022
Good place to start. bad for reporting and customization
- Notifications
- Role assignment
- Automated moderation/integration with Akismet
- SEO
- Moderation interface
- Out of box customization
- Better admin interface
September 14, 2022
Verint Community - Developer Experience
- Verint Community supports applications like forums, blogs, and ideas that are robust and easy to use. It is one of the key requirements for any community
- The community platform has various features to engage with users and users engaging with each other, like a social network
- Support for multiple languages, especially users who are not logged in. Currently, it's always in English, and only if the browser language is changed, then the language can be different, which is not optimal.
- User interface is very poor. We need to create multiple new UI to fix these issues.
- Live chat functionality is very dated and not usable.
Score 8 out of 10
Vetted Review
Verified User
- Open API allows for integrations and custom development work so that you can enhance the out-of-the-box features
- Flexible back-end system administration and design elements that allow you to create the user experience that makes sense for your community and use cases
- Strong discussion forum functionality with multi-level threading
- Ability to create an online community that has public-facing groups and content as well as member-only, private, and secret groups.
- Search is strong
- While still not ideal, the reports/analytics are stronger than some other community platforms
- The user experience out-of-the-box could be improved, especially the new member onboarding and welcoming experience. For example, it isn't easy for users to figure out how to subscribe to the various applications that are turned on for a group (blog, calendar/events, wikis, ideas); by default group members are only subscribed to discussion forums. We wish that system admins could define default notification, subscription, and email digest settings for users.
- The design of some of the widgets could be improved and made consistent across application types.
- You can do anything you want with the Verint Community platform if you have a developer or a development team -- if you don't, it can be costly to enhance the out-of-the-box features to get the experience you are trying to build for your members.
- The Automation Rules that have been enhanced recently hold a lot of promise, but need to be made easier for a non-programmer. Some standard automation rules need to be created in order to support driving desired member behaviors.
- The system does not allow for file collaboration and isn't integrated out-of-the-box with file storage platforms like Google Drive, Box, Dropbox, etc. -- having version control on uploaded files would be a welcome enhancement. This would allow us to build collaboration groups where people from various organizations could more easily collaborate together on files.