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Verint Community

Verint Community
Formerly Telligent Community

Overview

What is Verint Community?

Verint Community (Telligent) is a community and collaboration software platform developed by Telligent Systems and was first released in 2004. Telligent's focus was on offering a platform that can be integrated and extended, but this requires technical expertise. Verint acquired…

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Recent Reviews

Verint Community

9 out of 10
June 14, 2023
Incentivized
Verint Community serves as a large knowledge base where you can find resources for a wide array of issues to see how other users overcame …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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Verint Community

Verint Community

N/A
Unavailable

What is Verint Community?

Verint Community (Telligent) is a community and collaboration software platform developed by Telligent Systems and was first released in 2004. Telligent's focus was on offering a platform that can be integrated and extended, but this requires technical expertise. Verint acquired Telligent in 2015.

Entry-level set up fee?

  • Setup fee optional

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Verint Community?

Verint® Community™, formerly known as Telligent, is an online community and self-service solution available in the cloud or on-premises designed to help elevate customer, partner, and employee engagement, build trust, improve customer service, and enhance digital marketing and social commerce.

Verint Community can be used to reduce demand for support, elevate the voice of the customer, and enhance team productivity.

The vendor states that customers have seen, for example, >40% average decrease in support cases within the first 6 months of adoption, and 33% YoY decrease in support costs.

Verint Community can be deployed as a standalone solution, integrated with, or embedded into other enterprise systems.

Verint Community Features

  • Supported: Discussion and Q&A Forums w/Verified Answers
  • Supported: Blogs
  • Supported: Wikis
  • Supported: Knowledge base
  • Supported: File/Resource Gallery
  • Supported: Polls
  • Supported: Public, Private, and Semi Public or Private Groups/Micro-communites
  • Supported: Gamification
  • Supported: Member Presence Indication / Expert Finder
  • Supported: Private Messaging
  • Supported: Reputation Scoring Model
  • Supported: Content and People Recommendation Engine
  • Supported: Engagement Reporting (w/ Data Visualization)
  • Supported: Flexible UI configurable at site and group level
  • Supported: Case Integration w/Salesforce CRM, MS Dynamics, and ServiceNow
  • Supported: Automation Studio : Built-in Developer Tools
  • Supported: Widget Studio : Built-in Developer Tools
  • Supported: Theme Studio : Built-in Developer Tools
  • Supported: Articles
  • Supported: Ideation
  • Supported: Marketplace
  • Supported: Mobile

Verint Community Screenshots

Screenshot of Sophos Community offers forums, blogs, events, and membership perks for its usersScreenshot of VisionAires is a community powered by Verint featuring working groups, event, and a content hubScreenshot of An Avnet community with courses, competitions, and networking opportunitiesScreenshot of The ADI Engineer Zone is a community hub with built-in learning modules, webcasts, blogs, and supportScreenshot of MicroFocus is a community to ask questions, join conversations, or share ideasScreenshot of The England Football Community is a place to connect with people and join the conversation about all things football.Screenshot of Thwack is an IT community with blog posts, events, and community groups.Screenshot of The IET ENGx is engineers' go-to place for practical advice, information and networking to help with their career.Screenshot of The Connect Community of the BlueCross and Blue Shield of Texas offers the ultimate resource base and community for its health insurance members.Screenshot of Macmillan Cancer Support is a place users can talk to people affected by the same cancer, share experiences, and ask experts important questions.Screenshot of Macmillan Cancer Support - ask an expert section.

Verint Community Videos

Customer Story: Analog Devices Advances Digital-First Engagement for Customers and Employees
Verint Community product DEMO
MyOlympus Community Promo
Hear how Verint Community provides Lenovo, a global technology company employing 82,000 people around the world and serving millions of customers every day in 180 markets, with a unified platform to host its global communities and maximize the opportunity for engagement across its business segments.

Verint Community Integrations

Verint Community Competitors

Verint Community Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesGlobal
Supported LanguagesEnglish, Spanish, French, German, Italian, Brazilian Portuguese, Dutch, Japanese, Simplified Chinese, Others available upon request

Verint Community Downloadables

Frequently Asked Questions

Verint Community (Telligent) is a community and collaboration software platform developed by Telligent Systems and was first released in 2004. Telligent's focus was on offering a platform that can be integrated and extended, but this requires technical expertise. Verint acquired Telligent in 2015.

Higher Logic Thrive, Salesforce Experience Cloud, and Khoros Communities are common alternatives for Verint Community.

Reviewers rate Support Rating highest, with a score of 10.

The most common users of Verint Community are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(45)

Attribute Ratings

Reviews

(1-6 of 6)
Companies can't remove reviews or game the system. Here's why
November 07, 2023

Don't gamble with your community. Verint is your best bet!

Lisa Allison | TrustRadius Reviewer
Lisa Allison
Senior Community Strategist
Analog Devices (Electrical & Electronic Manufacturing, 10,001+ employees)
Score 10 out of 10
Vetted Review
Verified User
Support Rating
10
We came from another vendor that offered a platinum support model and were seeking the same level of attention to our account. Telligent has not only met our expectations for support, they have done so as an inclusive part of their sales model - no extra support packages to purchase. We are very impressed with our CSM and the technical folks who answer tickets. Response times are very quick and the tech teams are willing to jump on a call if more clarification is needed.
September 19, 2020

Verint Community (Telligent) - flexible platform for experienced community teams

Verified User
Director in Other
Non-profit Organization Management Company, 201-500 employees
Score 8 out of 10
Vetted Review
Verified User
Support Rating
8
We are a relatively new customer, so this is hard to rate at this point. We do get very quick and good responses when we post questions in the customer community. Our support tickets are handled well overall.
September 11, 2020

THE Ideal Solution for Both Internal and External Communities!

Verified User
Strategist in Engineering
Defense & Space Company, 10,001+ employees
Score 10 out of 10
Vetted Review
Verified User
Support Rating
10
While the support portal (cases) is helpful, I've been even more impressed by their own support community. I always get quick, thoughtful, and interesting answers to my questions from support personnel, in-house developers, other users, and even the VP/GM himself! They have a really wonderful thing going there.
September 10, 2020

If you can envision it, you can build it

Verified User
Executive in Other
Financial Services Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Support Rating
8
Customer support is a general strength of Verint as the team is generally responsive, knowledgeable and helpful. There could be better documentation for the tool, but once set up, it is pretty easy to figure out even for non technical people.
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