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Verint Community

Verint Community
Formerly Telligent Community

Overview

What is Verint Community?

Verint Community (Telligent) is a community and collaboration software platform developed by Telligent Systems and was first released in 2004. Telligent's focus was on offering a platform that can be integrated and extended, but this requires technical expertise. Verint acquired…

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Recent Reviews

Verint Community

9 out of 10
June 14, 2023
Incentivized
Verint Community serves as a large knowledge base where you can find resources for a wide array of issues to see how other users overcame …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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What is Verint Community?

Verint Community (Telligent) is a community and collaboration software platform developed by Telligent Systems and was first released in 2004. Telligent's focus was on offering a platform that can be integrated and extended, but this requires technical expertise. Verint acquired Telligent in 2015.

Entry-level set up fee?

  • Setup fee optional

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Verint Community?

Verint® Community™, formerly known as Telligent, is an online community and self-service solution available in the cloud or on-premises designed to help elevate customer, partner, and employee engagement, build trust, improve customer service, and enhance digital marketing and social commerce.

Verint Community can be used to reduce demand for support, elevate the voice of the customer, and enhance team productivity.

The vendor states that customers have seen, for example, >40% average decrease in support cases within the first 6 months of adoption, and 33% YoY decrease in support costs.

Verint Community can be deployed as a standalone solution, integrated with, or embedded into other enterprise systems.

Verint Community Features

  • Supported: Discussion and Q&A Forums w/Verified Answers
  • Supported: Blogs
  • Supported: Wikis
  • Supported: Knowledge base
  • Supported: File/Resource Gallery
  • Supported: Polls
  • Supported: Public, Private, and Semi Public or Private Groups/Micro-communites
  • Supported: Gamification
  • Supported: Member Presence Indication / Expert Finder
  • Supported: Private Messaging
  • Supported: Reputation Scoring Model
  • Supported: Content and People Recommendation Engine
  • Supported: Engagement Reporting (w/ Data Visualization)
  • Supported: Flexible UI configurable at site and group level
  • Supported: Case Integration w/Salesforce CRM, MS Dynamics, and ServiceNow
  • Supported: Automation Studio : Built-in Developer Tools
  • Supported: Widget Studio : Built-in Developer Tools
  • Supported: Theme Studio : Built-in Developer Tools
  • Supported: Articles
  • Supported: Ideation
  • Supported: Marketplace
  • Supported: Mobile

Verint Community Screenshots

Screenshot of Sophos Community offers forums, blogs, events, and membership perks for its usersScreenshot of VisionAires is a community powered by Verint featuring working groups, event, and a content hubScreenshot of An Avnet community with courses, competitions, and networking opportunitiesScreenshot of The ADI Engineer Zone is a community hub with built-in learning modules, webcasts, blogs, and supportScreenshot of MicroFocus is a community to ask questions, join conversations, or share ideasScreenshot of The England Football Community is a place to connect with people and join the conversation about all things football.Screenshot of Thwack is an IT community with blog posts, events, and community groups.Screenshot of The IET ENGx is engineers' go-to place for practical advice, information and networking to help with their career.Screenshot of The Connect Community of the BlueCross and Blue Shield of Texas offers the ultimate resource base and community for its health insurance members.Screenshot of Macmillan Cancer Support is a place users can talk to people affected by the same cancer, share experiences, and ask experts important questions.Screenshot of Macmillan Cancer Support - ask an expert section.

Verint Community Videos

Customer Story: Analog Devices Advances Digital-First Engagement for Customers and Employees
Verint Community product DEMO
MyOlympus Community Promo
Hear how Verint Community provides Lenovo, a global technology company employing 82,000 people around the world and serving millions of customers every day in 180 markets, with a unified platform to host its global communities and maximize the opportunity for engagement across its business segments.

Verint Community Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesGlobal
Supported LanguagesEnglish, Spanish, French, German, Italian, Brazilian Portuguese, Dutch, Japanese, Simplified Chinese, Others available upon request

Frequently Asked Questions

Verint Community (Telligent) is a community and collaboration software platform developed by Telligent Systems and was first released in 2004. Telligent's focus was on offering a platform that can be integrated and extended, but this requires technical expertise. Verint acquired Telligent in 2015.

Higher Logic Thrive, Salesforce Experience Cloud, and Khoros Communities are common alternatives for Verint Community.

Reviewers rate Support Rating highest, with a score of 10.

The most common users of Verint Community are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(45)

Attribute Ratings

Reviews

(1-25 of 29)
Companies can't remove reviews or game the system. Here's why
Lisa Allison | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Verint/Telligent can support internal or external communities. The automation rules make Telligent well suited for product support alerts used in external communities and email notifications regarding member inactivity that can be used for external and internal communities.

Telligent is comprised of various applications that may be added to any group. Applications such as: forums, wiki, blogs, ideas, calendar and galleries. This allows for a wide range of content. The applications used by Telligent allow for a sub forum or sub group model, making it ideal for a variety of community use cases.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
If you're looking for a community platform that you want to be able to tailor to your needs and have an extremely high level of configuration/customization options, this is the one for you. I would caution against using this as a "beginner" platform for a company or community manager, but if you're looking to really "level up" your community experience, Verint is an amazing option. Other platforms may be easier or can be launched with a minimal amount of effort, but Verint is that situation where you get out what you put in. A little extra work and truly understanding your community needs can take you leaps and bounds against other solutions. That being said, for anyone new in the community space, Verint can fill that need too, but you're going to have access to so many more tools than you'll know what to do with.

With the platform, we were able to integrate or replace multiple other sites for our customer digital experience and simplify how our customers work with our company. Highlighting our community has become a tool for our sales teams and a factor for our renewals teams.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We've been using this community since 2015, so safe to say we've had our fair share of experience with this. This platform is well suited for many use cases (technology, healthcare, non-profit, etc.) but not in its current state. Verint Community has great potential. If this platform had better focus from Verint, I'm sure it could've been much better. They must fix the core issues with reporting, start listening to their customers, and return to the game.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I think the Verint Community is well suited, for companies who want a better engagement with their users, specially for medium organizations, using Verint, can help you put your company out there.

Since a lot of the work is manual in the community, using the community without dedicate people from the organization to it, might be a bit hard to handle.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
If you need a community platform that's very versatile and has a relatively low entry-cost to get started, Verint is a good pick.

If you need a solution that is guaranteed to work seamlessly and have no hiccups or issues overall, it is not well suited. Although it is a SAAS solution, some of the aspects of the platform do not make it seem so.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
It is a great platform for our customer support needs - both internally and externally. It helps us achieve our goals of providing collaboration options, resources, news and training to our end users.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Verint Community is well suited for organizations needing a nimble, secure platform that is developer-friendly. The standard options in Verint are included in your license, and from there, you can customize with integrations and branding.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
The Verint Community is top-notch and should be rated that way. They provide everything you need for a thriving community and can do it at scale. The Verint support community is also beneficial; other Verint clients quickly assist with ideas and support. They have built a fantastic product, and we are pleased to partner with them.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
The Verint Community is extremely well suited to external customer communities. The different content types (forums, blogs, events, ideation, etc.) are all very easy to configure and manage. If you have use cases designed around engaging your audience then I would recommend this platform. It is easy to manage members, create workflows and processes, and configure features to your needs.

Perhaps the only issue the platform has, is that someone with no developer resources or budget may struggle to take full advantage of the platform's capability.
Justin Lee | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
It is very well-suited to peer-to-peer benchmarking as information can be organized and retained far better than email lists.
News digests and robust subscription options make it easy for members to get the right amount of notifications.

It appears less able to integrate interesting community content into other enterprise products like SharePoint / MS365 than some competitors like ServiceNow.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
The Verint Community is a scalable platform that allows for localisation, and can be self-hosted (in Azure) as well as having them host it for you. It's extremely customisable (including features in the content editor), and has a regular release cycle for product updates. They way it can be customised makes it relatively straight forward for technically-minded staff to make tweaks without needing a full dev team.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
The Verint Community provides an easy-to-use platform for forums, wikis, blogs and idea exchange. It allows us to build a community based on our customers' needs and it allows us to make continuous improvements and customizations to meet those needs fairly easily.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Verint Community (Telligent) is extremely useful if you are goal is to expand your regular business by creating high engagement and creating word of mouth to have more conversions but it is not good to use it like a social media platform as there is a lot to improve that department.
Score 8 out of 10
Vetted Review
Verified User
Verint can be exactly what you want it to be - use the APIs, add embeddable, customize with SocialEdge, and you'll have the forum of your dreams. If you are looking for something basic, this is not for you. The selling point for Verint is how configurable it is, but that also means it can be quite vanilla out of the box. You'll need to work with it a bit to make it special.
Score 5 out of 10
Vetted Review
Verified User
Incentivized
It is a good "basic" platform but lacks 2-way communication with Akismet, which does not allow the system to learn what needs to be moderated or not and adapt to new ways of spam detection and blocking. Problems with SEO metadata; it adds information on it's own instead of letting the expert add only the information it actually wants to send - restricting character input to 65 characters. The system adds all the rest without any chance of removing what it adds. I feel it is frustrating.

Works great with Q&A and discussions but, when moderating one response, it actually breaks the navigation and you have to go back to the main page in order to resume navigation. The old versions had a notification telling customers that the page was under review when there was a moderation action. Now it shows the only page as a 404 error "you ran into a bump on the internet", in my opinion, it's not good.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
It is well suited for one language community and for a single country but very bad for communities in multiple countries and languages. It is great for users to collaborate and engage in a platform.
Score 8 out of 10
Vetted Review
Verified User
It is appropriate for relatively advanced external online community teams that have a clear sense of what they want to build. If you have a development team, this is the online community platform for you! It is much more flexible than other platforms. It is an excellent replacement for Jive-x external online communities (you can almost lift and shift). I would not recommend it for internal, employee social intranets or enterprise social networks because it doesn't have the file collaboration functionality and doesn't integrate with Microsoft 365 or Google Enterprise.
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