Verint Community (Telligent) Reviews

9 Ratings
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Score 9.8 out of 100

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Reviews (1-6 of 6)

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Lisa Allison | TrustRadius Reviewer
September 09, 2020

Don't gamble with your community. Verint is your best bet!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • The response time reporting has allowed greater visibility into our ability to meet our SLA. Transparency for the forum managers allows for them to manage their teams more easily and see where support may need to be augmented.
  • Engagement tracking is easier to evaluate with four levels of engagement being monitored. We can target campaigns based on the activities of the four engagement types.
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Anonymous | TrustRadius Reviewer
September 19, 2020

Verint Community (Telligent) - flexible platform for experienced community teams

Score 8 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • Our community is very new, so not a lot to report yet.
  • We were able to launch our community in 4 days to respond to COVID-19 -- this has shown the possibility to our professional community of working together in an online community.
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Anonymous | TrustRadius Reviewer
September 09, 2020

If you can envision it, you can build it

Score 9 out of 10
Vetted Review
Verified User
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Return on Investment

  • Helps us capture information better and share widely.
  • Accelerate best practices.
  • Increases find ability of information and people.
  • Saves time.
  • Reduces support costs.
  • Helps us reach out strategic objectives & maintain competitive advantage.
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Amy Hicks | TrustRadius Reviewer
August 26, 2014

Social Community Collaboration

Score 10 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • Being able to using easy navigation along with the ability to search the entire site allows us to serve our customers very effectively.
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About Verint Community (Telligent)

Verint Customer Engagement Solutions, with the flexibility and scalability of Telligent Community. Verint Community aims to give organizations 100% control of their online brand experience.

It is presented by the vendor as the world’s most flexible and scalable platform for powering innovative online communities and forums for engagement, support, web self-service, agent to agent collaboration, and insights. Deploy it in Verint’s Cloud, own Cloud or On-Premises.

As part of Verint’s Intelligent Self-Service portfolio, Verint Community can be deployed standalone, integrated with, or embedded into other enterprise systems to make them more socially engaging to increase adoption and deliver high impact experiences.
Categories:  Collaboration,  Web Portal,  Community

Verint Community (Telligent) Features

Has featureDiscussion and Q&A Forums w/Verified Answers
Has featureBlogs
Has featureWikis
Has featureKnowledge base
Has featureFile/Resource Gallery
Has featurePolls
Has featurePublic, Private, and Semi Public or Private Groups/Micro-communites
Has featureGamification
Has featureMember Presence Indication
Has featurePrivate Messaging
Has featureReputation Scoring Model
Has featureContent and People Recommendation Engine
Has featureEngagement Reporting (w/ Data Visualization)
Has featureFlexible UI configurable at site and group level
Has featureCase Integration w/Salesforce CRM, MS Dynamics, and ServiceNow
Has featureAutomation Studio : Built-in Developer Tools
Has featureWidget Studio : Built-in Developer Tools
Has featureTheme Studio : Built-in Developer Tools

Verint Community (Telligent) Integrations

Sitecore Experience Platform, MS SharePoint, Salesforce CRM, Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM), Verint Knowledge Management

Verint Community (Telligent) Competitors

Higher Logic, Salesforce Community Cloud, Khoros Communities (Formerly Spredfast + Lithium), Jive-x (Discontinued)

Verint Community (Telligent) Pricing

  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Optional

Verint Community (Telligent) Support Options

 Free VersionPaid Version
Forum/Community
FAQ/Knowledgebase
Video Tutorials / Webinar
Phone
Email

Verint Community (Telligent) Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows
Mobile Application:Apple iOS, Android, Mobile Web
Supported Countries:Global
Supported Languages: English, Spanish, French, German, Italian, Brazilian Portuguese, Dutch, Japanese, Simplified Chinese, Others available upon request