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- Free/Freemium Version
- Premium Consulting / Integration Services
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Verint Digital Experience captures customer-initiated feedback via web and mobile channels throughout the digital customer journey. By capturing rich experience context with each submission and combining it with advanced analytics and text mining, the solution helps drive timely, targeted, and decisive action. Customers and employees can leave feedback by simply clicking on the solution’s feedback symbol [+], at a variety of touchpoints:
- Website: Use page-specific feedback for insight on satisfaction, conversion, retention, cart abandonment, and overall sales.
- Mobile: Capture actionable feedback and detailed context about your mobile environment, from any mobile device.
- Location: Gather experience insight from physical locations, with specific context for improving sales and understanding non-buyer behavior.
Comments are captured verbatim, to provide honest, actionable insight into how people feel about their experience with a business.
- Flexible for making changes to survey questions, layout, and text
- Great tracking of customer responses as well as ease of integrating Google Analytics for additional tracking
- Support team was very knowledgeable and responses to requests
- Integrating with Google Analytics did take several sessions with their support team, so that could use improving
- Needed additional assistance from their technical team because of the configuration
- Limited customization for standard deployment survey templates. Some reports are a bit outdated
- Easily deployed, using either standard templates or custom installs.
- Easy reporting interface, and good delivery options for automated reports.
- Extendable methods for extracting real-time voice of the customer comments during product launches, releases or other critical timeframes.
- Does simple very well, but complicated not as well. It is NOT a survey system.
- Some of the reports are still a bit old for display, but new features have been released recently giving more options.
- Standard deployment templates may be a bit limited for customization, or you need to go to fully customized and do the development yourself.
- Their customer web portal is intuitive and easy to navigate.
- Their product allows for design/brand customization.
- Their customer service is stellar and are very responsive.
- Add a multi user dashboard.