Skip to main content
TrustRadius
Verint Voice of the Customer

Verint Voice of the Customer
Formerly Verint Experience Management

Overview

What is Verint Voice of the Customer?

Verint® Experience Management™ empowers CX Leaders to optimize customer experiences in real-time. With Verint Experience Management, companies can listen everywhere, act immediately, and analyze. Verint offers prescriptive XM solutions across Web and Mobile, Enterprise-wide, and Location-Based experiences.

Read more
Recent Reviews

Easy to Use

10 out of 10
June 14, 2023
Incentivized
We use the Survey Management platform with internal and external customers. We benchmark new teams coming into the quality program as well …
Continue reading
Read all reviews

Reviewer Pros & Cons

View all pros & cons
Return to navigation

Pricing

View all pricing
N/A
Unavailable

What is Verint Voice of the Customer?

Verint® Experience Management™ empowers CX Leaders to optimize customer experiences in real-time. With Verint Experience Management, companies can listen everywhere, act immediately, and analyze. Verint offers prescriptive XM solutions across Web and Mobile, Enterprise-wide, and Location-Based…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

5 people also want pricing

Alternatives Pricing

What is NICE CXone?

NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management,…

What is Gainsight CS?

Gainsight’s customer-centric technology aims to drive the future of customer success. The company’s Customer Cloud offers a set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together are designed to enable businesses…

Return to navigation

Product Details

What is Verint Voice of the Customer?

Verint® Voice of the Customer™ (formerly known as Experience Management™) empowers CX Leaders to optimize customer experiences in real-time. With Verint Voice of the Customer, companies can listen everywhere, act immediately, and analyze. Verint offers prescriptive VoC solutions across Web and Mobile, Enterprise-wide, and Location-Based experiences.


As part of the Verint Platform, Verint Voice of the Customer enables CX leaders to close the Engagement Capacity Gap™ between customer expectations and budget or resources by:


  • Deriving insights from data and AI
  • Connecting organizational silos
  • Leveraging CX orchestration and automation

Verint wholly owns OpinionLab and ForeSee, both of which are now fully integrated parts of Verint Voice of the Customer™ (formerly known as Experience Management™).

Verint Voice of the Customer Features

  • Supported: Structured, Unstructured and Inferred Integrations
  • Supported: Unified Dashboard
  • Supported: Survey Deployment
  • Supported: Text and Speech Analytics
  • Supported: Automated Triggers
  • Supported: Customer Journey Automation
  • Supported: Case Management Logic
  • Supported: Monitoring and Insights
  • Supported: Real-Time Analytics and Reporting

Verint Voice of the Customer Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo
Supported CountriesGlobal

Frequently Asked Questions

Verint® Experience Management™ empowers CX Leaders to optimize customer experiences in real-time. With Verint Experience Management, companies can listen everywhere, act immediately, and analyze. Verint offers prescriptive XM solutions across Web and Mobile, Enterprise-wide, and Location-Based experiences.

Medallia, Qualtrics XM for Customer Frontlines, and Qualtrics XM for People Teams are common alternatives for Verint Voice of the Customer.

Reviewers rate Support Rating highest, with a score of 9.1.

The most common users of Verint Voice of the Customer are from Enterprises (1,001+ employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(31)

Attribute Ratings

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
Ahmad Rahman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Used across several departments globally to conduct internal employee and external user and partner surveys. Surveys range from short and simple, to long and complex. Some surveys are done on-site at events, others post event, others to get user feedback via the website, and others to get user feedback via emails (deployed through both Verint as well as an external email distribution platform). Allows us to quickly gather feedback to make informed insightful business decisions.
  • Scalable: no issues with volume for sending out emails nor reporting.
  • Feature Rich: very well equipped.
  • Support: excellent knowledge base and even better live support
  • Pricing: very cost effective pricing models
  • Admin User interface: feels a bit dated, though functionally it works well.
  • Reporting: Lots of options, but could use some design improvements to "prettify" the reporting
Verint is very well suited for the corporate enterprise market as it has sufficient granular permission controls, feature rich and scalable. Their pricing model is also very cost effective as it doesn't punish you for being successful (getting lots of submissions or responses). If you are considering Verint, you should ask very specific questions for functionality to make sure it is covered.
  • Deeper customer relationships
  • Insights into customer desires
  • "Free" customer feedback
15
People within various business functions and organizations and geographic regions all use the platform to create surveys and reports.
1
Someone who supports the platform should have a good understanding of survey methodology to help guide other users to deploy surveys that follow best practices and to make sure the data collected is relevant. No coding skills required.
  • Internal employee surveys
  • On-site event surveys
  • Post event surveys
  • Web site "pop up" surveys
  • User product feedback
  • Using a marketing automation platform, we deploy Verint surveys to users of products shortly after purchase or download
  • On demand "1 click rating" surveys to get fast insight into a pressing business questions
  • Limited only by imagination.
Stable, competitive, reliable, cost effective and exceeds our needs. Great vendor/customer relationship. Most importantly, amazing support.
  • Vendor implemented
Every support contact I have had, be it by email, live chat or phone, I have had my issue resolved very quickly, efficiently and professionally by a knowledgeable and well trained support team member. Having worked in technical support many years ago myself, I can appreciate the level of service and quality of support offered by Verint. I would, without hesitation, say that Verint offers one of the best support experiences out there.
No
Everytime. Quick, efficient, professional and knowledgeable. Even when I ask about something which cannot be done, they work with me to offer suggestions to work around the limitation to achieve my end desired result.
  • Adding questions of various types are simple click or drag and drop
  • Adding multiple options quickly and easily in a very efficient manner
  • Creating reports by leveraging pre-designed reports
  • Reviewing and testing surveys on desktop, mobile and tablet layouts
  • Creating branching rules, while fairly easy to do by selecting from drop downs, can be complex depending on the complexity of the branching rules desired
  • Built in system help while very thorough, not always very easy to locate information. If you find the right material, it will most likely answer your question.
Overall usability is easy and while I have been using it for years and used to it, new users seem to be able to create surveys without any training or hand holding. Simply create a login and they can figure it out themselves quickly because of the intuitive nature of the layout.
Verint could use to improve or update the user interface as it seems very dated visually.
Return to navigation