Digital Feedback
I use the Verint Survey/ EFM and CX Suite to get voice of Customer and also learn the pain points in the customer journey. We then review …
Verint Voice of the CustomerFormerly Verint Experience Management
Overview
What is Verint Voice of the Customer?
Verint® Experience Management™ empowers CX Leaders to optimize customer experiences in real-time. With Verint Experience Management, companies can listen everywhere, act immediately, and analyze. Verint offers prescriptive XM solutions across Web and Mobile, Enterprise-wide, and Location-Based experiences.
Recent Reviews
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What is Verint Voice of the Customer?
Verint® Experience Management™ empowers CX Leaders to optimize customer experiences in real-time. With Verint Experience Management, companies can listen everywhere, act immediately, and analyze. Verint offers prescriptive XM solutions across Web and Mobile, Enterprise-wide, and Location-Based…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Verint Voice of the Customer?
Verint® Voice of the Customer™ (formerly known as Experience Management™) empowers CX Leaders to optimize customer experiences in real-time. With Verint Voice of the Customer, companies can listen everywhere, act immediately, and analyze. Verint offers prescriptive VoC solutions across Web and Mobile, Enterprise-wide, and Location-Based experiences.
As part of the Verint Platform, Verint Voice of the Customer enables CX leaders to close the Engagement Capacity Gap™ between customer expectations and budget or resources by:
- Deriving insights from data and AI
- Connecting organizational silos
- Leveraging CX orchestration and automation
Verint wholly owns OpinionLab and ForeSee, both of which are now fully integrated parts of Verint Voice of the Customer™ (formerly known as Experience Management™).
Verint Voice of the Customer Features
- Supported: Structured, Unstructured and Inferred Integrations
- Supported: Unified Dashboard
- Supported: Survey Deployment
- Supported: Text and Speech Analytics
- Supported: Automated Triggers
- Supported: Customer Journey Automation
- Supported: Case Management Logic
- Supported: Monitoring and Insights
- Supported: Real-Time Analytics and Reporting
Verint Voice of the Customer Competitors
Verint Voice of the Customer Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
| Supported Countries | Global |
Frequently Asked Questions
Verint® Experience Management™ empowers CX Leaders to optimize customer experiences in real-time. With Verint Experience Management, companies can listen everywhere, act immediately, and analyze. Verint offers prescriptive XM solutions across Web and Mobile, Enterprise-wide, and Location-Based experiences.
Medallia, Qualtrics XM for Customer Frontlines, and Qualtrics XM for People Teams are common alternatives for Verint Voice of the Customer.
Reviewers rate Support Rating highest, with a score of 9.1.
The most common users of Verint Voice of the Customer are from Enterprises (1,001+ employees).
Comparisons
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Reviews and Ratings
(31)Attribute Ratings
Reviews
(1-8 of 8)Companies can't remove reviews or game the system. Here's why
June 14, 2023
Digital Feedback
- Voice of Customer
- Survey data
- Trendlines and pain points
June 14, 2023
Easy to Use
- Easy to use, it is intuitive
- Reporting and exporting for analysis
- Dashboards with Tableau
- Additional capabilities in case management exporting for a single user to schedule reporting.
- Allow the ability to set case properties based on surveys.
June 14, 2023
Easy Implementation
- Creates triggers when we fall short of customers expectations
- Various surveys questions - qualitative and quantitative
- What they love about their experience
- What improvement opport
January 18, 2020
ForeSee ya at the bank!
- Easy navigation
- Offers an app for on the go!
- I would like more input on the questions posed to consumers.
- Compatible with Domo
August 13, 2019
Giving Your Customers a Voice - OpinionLab
- Flexible for making changes to survey questions, layout, and text
- Great tracking of customer responses as well as ease of integrating Google Analytics for additional tracking
- Support team was very knowledgeable and responses to requests
- Integrating with Google Analytics did take several sessions with their support team, so that could use improving
- Needed additional assistance from their technical team because of the configuration
- Limited customization for standard deployment survey templates. Some reports are a bit outdated
January 27, 2016
OpinionLab Captures Customer Feedback, Plain and Simple
- Easily deployed, using either standard templates or custom installs.
- Easy reporting interface, and good delivery options for automated reports.
- Extendable methods for extracting real-time voice of the customer comments during product launches, releases or other critical timeframes.
- Does simple very well, but complicated not as well. It is NOT a survey system.
- Some of the reports are still a bit old for display, but new features have been released recently giving more options.
- Standard deployment templates may be a bit limited for customization, or you need to go to fully customized and do the development yourself.
Score 10 out of 10
Vetted Review
Verified User
- Scalable: no issues with volume for sending out emails nor reporting.
- Feature Rich: very well equipped.
- Support: excellent knowledge base and even better live support
- Pricing: very cost effective pricing models
- Admin User interface: feels a bit dated, though functionally it works well.
- Reporting: Lots of options, but could use some design improvements to "prettify" the reporting
July 22, 2014
OpinionLab || More Than Just a Plus Sign
- Their customer web portal is intuitive and easy to navigate.
- Their product allows for design/brand customization.
- Their customer service is stellar and are very responsive.
- Add a multi user dashboard.