Verint ForeSee CX Suite Reviews

25 Ratings
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Score 8.7 out of 100

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Byron Conner | TrustRadius Reviewer
January 18, 2020

ForeSee ya at the bank!

Score 9 out of 10
Vetted Review
Verified User
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We use ForeSee to gauge the customer engagement piece of the business. ForeSee allows us to break down where we need to focus so we can address customer experience issues in real-time. This is used across the entire company and the proper sample size gives you an accurate portrayal of your wins and misses.
  • Easy navigation
  • Offers an app for on the go!
  • I would like more input on the questions posed to consumers.
  • Compatible with Domo
With customer engagement, you can drill down to categories so you can micro analyze the data set. Questions like are greeting associates helpful or are associates readily available offer some onsite when coupled with customer shopping habits. ForeSee asks the consumer what areas of the store were shipped so you can pair scheduling, sales, and service seamlessly.
Read Byron Conner's full review

Verint ForeSee CX Suite Scorecard Summary

Feature Scorecard Summary

Survey templates (1)
Themes (1)
Custom logo/branding (1)
Changes to live survey (1)
Multiple question types (1)
Survey logic flexibility (1)
Response tracking (1)
Data export (1)
Standard reports (1)
Custom reports (1)
Analytics (1)

About Verint ForeSee CX Suite

To support customer experience analytics, ForeSee continuously measures satisfaction across customer touch points and delivers critical insights on where to prioritize improvements for maximum impact. Because ForeSee’s technology and proven methodology connect the customer experience to the bottom line, executives and managers are able to drive future success by optimizing the efforts that will achieve business and brand objectives.

ForeSee was acquired by Verint in late 2018; Verint now owns and supports the product.

Verint ForeSee CX Suite Technical Details

Operating Systems: Unspecified
Mobile Application:No