Verint ForeSee CX Suite Reviews

25 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Do you work for this company? Learn how we help vendors

Overall Rating

Reviewer's Company Size

Last Updated

By Topic

Industry

Department

Experience

Job Type

Role

Filtered By:

Reviews (1-1 of 1)

Companies can't remove reviews or game the system. Here's why.
Byron Conner | TrustRadius Reviewer
January 18, 2020

ForeSee ya at the bank!

Score 9 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

We use ForeSee to gauge the customer engagement piece of the business. ForeSee allows us to break down where we need to focus so we can address customer experience issues in real-time. This is used across the entire company and the proper sample size gives you an accurate portrayal of your wins and misses.
Read Byron Conner's full review

Verint ForeSee CX Suite Scorecard Summary

Feature Scorecard Summary

Survey templates (1)
7
Themes (1)
8
Custom logo/branding (1)
5
Changes to live survey (1)
9
Multiple question types (1)
8
Survey logic flexibility (1)
8
Response tracking (1)
9
Data export (1)
10
Standard reports (1)
8
Custom reports (1)
8
Analytics (1)
9

About Verint ForeSee CX Suite

To support customer experience analytics, ForeSee continuously measures satisfaction across customer touch points and delivers critical insights on where to prioritize improvements for maximum impact. Because ForeSee’s technology and proven methodology connect the customer experience to the bottom line, executives and managers are able to drive future success by optimizing the efforts that will achieve business and brand objectives.

ForeSee was acquired by Verint in late 2018; Verint now owns and supports the product.

Verint ForeSee CX Suite Technical Details

Operating Systems: Unspecified
Mobile Application:No