Question 1

What is Verint Open CCaaS?

Accepted Answer

Verint® Open CCaaS™ is a contact center platform designed to increase CX automation. By leveraging a team of AI-powered bots that can be deployed in just 30 days, Verint Open Platform allows brands to increase agent capacity.

Question 2

What are Verint Open CCaaS's top competitors?

Accepted Answer

NICE CXone Mpower, Genesys Cloud CX, and Five9 are common alternatives for Verint Open CCaaS.

Question 3

What is Verint Open CCaaS's best feature?

Accepted Answer

Reviewers rate Recording highest, with a score of 8.4.

Question 4

Who uses Verint Open CCaaS?

Accepted Answer

The most common users of Verint Open CCaaS are from Enterprises (1,001+ employees).