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Verint Voice of the Customer

Verint Voice of the Customer
Formerly Verint Experience Management

Overview

What is Verint Voice of the Customer?

Verint® Experience Management™ empowers CX Leaders to optimize customer experiences in real-time. With Verint Experience Management, companies can listen everywhere, act immediately, and analyze. Verint offers prescriptive XM solutions across Web and Mobile, Enterprise-wide, and Location-Based experiences.

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Recent Reviews

Easy to Use

10 out of 10
June 14, 2023
Incentivized
We use the Survey Management platform with internal and external customers. We benchmark new teams coming into the quality program as well …
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Reviewer Pros & Cons

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Pricing

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What is Verint Voice of the Customer?

Verint® Experience Management™ empowers CX Leaders to optimize customer experiences in real-time. With Verint Experience Management, companies can listen everywhere, act immediately, and analyze. Verint offers prescriptive XM solutions across Web and Mobile, Enterprise-wide, and Location-Based…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Verint Voice of the Customer?

Verint® Voice of the Customer™ (formerly known as Experience Management™) empowers CX Leaders to optimize customer experiences in real-time. With Verint Voice of the Customer, companies can listen everywhere, act immediately, and analyze. Verint offers prescriptive VoC solutions across Web and Mobile, Enterprise-wide, and Location-Based experiences.


As part of the Verint Platform, Verint Voice of the Customer enables CX leaders to close the Engagement Capacity Gap™ between customer expectations and budget or resources by:


  • Deriving insights from data and AI
  • Connecting organizational silos
  • Leveraging CX orchestration and automation

Verint wholly owns OpinionLab and ForeSee, both of which are now fully integrated parts of Verint Voice of the Customer™ (formerly known as Experience Management™).

Verint Voice of the Customer Features

  • Supported: Structured, Unstructured and Inferred Integrations
  • Supported: Unified Dashboard
  • Supported: Survey Deployment
  • Supported: Text and Speech Analytics
  • Supported: Automated Triggers
  • Supported: Customer Journey Automation
  • Supported: Case Management Logic
  • Supported: Monitoring and Insights
  • Supported: Real-Time Analytics and Reporting

Verint Voice of the Customer Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo
Supported CountriesGlobal

Frequently Asked Questions

Verint® Experience Management™ empowers CX Leaders to optimize customer experiences in real-time. With Verint Experience Management, companies can listen everywhere, act immediately, and analyze. Verint offers prescriptive XM solutions across Web and Mobile, Enterprise-wide, and Location-Based experiences.

Medallia, Qualtrics XM for Customer Frontlines, and Qualtrics XM for People Teams are common alternatives for Verint Voice of the Customer.

Reviewers rate Support Rating highest, with a score of 9.1.

The most common users of Verint Voice of the Customer are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(31)

Attribute Ratings

Reviews

(1-8 of 8)
Companies can't remove reviews or game the system. Here's why
January 18, 2020

ForeSee ya at the bank!

Byron Conner | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
With customer engagement, you can drill down to categories so you can micro analyze the data set. Questions like are greeting associates helpful or are associates readily available offer some onsite when coupled with customer shopping habits. ForeSee asks the consumer what areas of the store were shipped so you can pair scheduling, sales, and service seamlessly.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
OpinionLab is a great way to collect passive feedback from our online users in a simple unobtrusive manner. Easily implemented by most areas of the organization and used to help direct new product development. It can also aid in determining issues with our online tools and processes.
Dieter Davis | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
OpinionLab is best suited where you want unrestrained, unbiased feedback and not complicated surveys. It means you get less structured information, but you DO get information you hadn't anticipated that leads you in new directions. Most useful when you can tie it to other analytical systems such as Tealeaf, ClickTale, Adobe Analytics, etc.
Ahmad Rahman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Verint is very well suited for the corporate enterprise market as it has sufficient granular permission controls, feature rich and scalable. Their pricing model is also very cost effective as it doesn't punish you for being successful (getting lots of submissions or responses). If you are considering Verint, you should ask very specific questions for functionality to make sure it is covered.
Alex Corzo | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
It depends on how detailed they want the analysis. Tools like ForSee Results provide a more robust look at the survey results whilst tying it back to the user's experience. Potential integration issues may also be challenging with OpinionLab, so it depends on the customers intent and how they will manage and analyze the data collected.
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