Digital Feedback
I use the Verint Survey/ EFM and CX Suite to get voice of Customer and also learn the pain points in the customer journey. We then review …
Verint Voice of the CustomerFormerly Verint Experience Management
Overview
What is Verint Voice of the Customer?
Verint® Experience Management™ empowers CX Leaders to optimize customer experiences in real-time. With Verint Experience Management, companies can listen everywhere, act immediately, and analyze. Verint offers prescriptive XM solutions across Web and Mobile, Enterprise-wide, and Location-Based experiences.
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What is Verint Voice of the Customer?
Verint® Experience Management™ empowers CX Leaders to optimize customer experiences in real-time. With Verint Experience Management, companies can listen everywhere, act immediately, and analyze. Verint offers prescriptive XM solutions across Web and Mobile, Enterprise-wide, and Location-Based…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Verint Voice of the Customer?
Verint® Voice of the Customer™ (formerly known as Experience Management™) empowers CX Leaders to optimize customer experiences in real-time. With Verint Voice of the Customer, companies can listen everywhere, act immediately, and analyze. Verint offers prescriptive VoC solutions across Web and Mobile, Enterprise-wide, and Location-Based experiences.
As part of the Verint Platform, Verint Voice of the Customer enables CX leaders to close the Engagement Capacity Gap™ between customer expectations and budget or resources by:
- Deriving insights from data and AI
- Connecting organizational silos
- Leveraging CX orchestration and automation
Verint wholly owns OpinionLab and ForeSee, both of which are now fully integrated parts of Verint Voice of the Customer™ (formerly known as Experience Management™).
Verint Voice of the Customer Features
- Supported: Structured, Unstructured and Inferred Integrations
- Supported: Unified Dashboard
- Supported: Survey Deployment
- Supported: Text and Speech Analytics
- Supported: Automated Triggers
- Supported: Customer Journey Automation
- Supported: Case Management Logic
- Supported: Monitoring and Insights
- Supported: Real-Time Analytics and Reporting
Verint Voice of the Customer Competitors
Verint Voice of the Customer Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
| Supported Countries | Global |
Frequently Asked Questions
Verint® Experience Management™ empowers CX Leaders to optimize customer experiences in real-time. With Verint Experience Management, companies can listen everywhere, act immediately, and analyze. Verint offers prescriptive XM solutions across Web and Mobile, Enterprise-wide, and Location-Based experiences.
Medallia, Qualtrics XM for Customer Frontlines, and Qualtrics XM for People Teams are common alternatives for Verint Voice of the Customer.
Reviewers rate Support Rating highest, with a score of 9.1.
The most common users of Verint Voice of the Customer are from Enterprises (1,001+ employees).
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Reviews and Ratings
(31)Attribute Ratings
Reviews
(1-8 of 8)Companies can't remove reviews or game the system. Here's why
June 14, 2023
Digital Feedback
- It is an expensive product
June 14, 2023
Easy to Use
- Assist with trend identification which lead to cost reduction
June 14, 2023
Easy Implementation
- Allows us to analyze data and trends
- Able to trigger cases
January 18, 2020
ForeSee ya at the bank!
- Better customer engagement.
- Increase in sales.
August 13, 2019
Giving Your Customers a Voice - OpinionLab
- Provides real-time voice of the customer feedback
- Integration with other analytics platforms is a plus but can be cumbersome to set up
- Initial setup can be problematic
January 27, 2016
OpinionLab Captures Customer Feedback, Plain and Simple
- Feedback in customer service applications has also helped us improve our call center agent's experience by allowing them to report application issues on a system that didn't have as much analyst or product development priority, and reduce our average handle time.
Score 10 out of 10
Vetted Review
Verified User
- Deeper customer relationships
- Insights into customer desires
- "Free" customer feedback
July 22, 2014
OpinionLab || More Than Just a Plus Sign
- Better user experience.
- Ability to create a digital focus group.