Filter Ratings and Reviews
Filter 8 vetted ResellerRatings reviews and ratings
Reviews (1-5 of 5)
Companies can't remove reviews or game the system. Here's why.
Our marketing team, specifically one to two members, is using ResellerRatings to collect website reviews. Our Customer Service Department also uses Reseller Ratings, but not directly. When we receive a negative review, the marketing department sends the review info to our Customer Service Team so they can contact the customer and resolve the problem.
- Manually sending out review requests.
- Easy implementation.
- Responsive support team.
- More in-depth reporting.
- Easier way to respond to reviews, without opening a case.
July 27, 2020
ResellerRatings is a MUST when it comes to managing what people are saying about your company online. All companies, online and brick & mortar, need to be aware of where their customers who have issues, complains or kind words are speaking. If you care about the happiness of your customers, you need to monitor ResellerRatings to tend to those who use that platform as a method of communication between businesses and consumers.
- ResellerRatings has the EASIEST interface for reviewing issues and their statuses
- You can reply publicly or privately to reviews, most other platforms only offer public replies
- Customers have an easy-to-find section to input their order number
- Seller Ratings are available, but Product Reviews for your company shouldn't be part of a paid package.
- Private/Public Replies should allow URLS to be clickable for ease-of-access.
- The "Reports" feature could be explained in more depth.
August 07, 2020
ResellerRatings is one of the platforms that we use for our online reviews. This is used to gather reviews across all aspects of our company. This is important to us because cabinets are a very expensive purchase and ResellerRatings helps build brand authority and allows customers to feel safe when they read other positive experiences.
- Easy to use.
- Great customer service.
- Multiple integrations with popular platforms.
- Wish it was cheaper.
- Ability to connect to other review platforms.
July 02, 2020
We used ResellerRatings to collect product ratings as well as service ratings for our business. They have affordable plans as well as different tiers depending on companies using them.
- Ease of use when it comes to managing the platform
- ResellerRatings has an identifiable name, and consumers are keener to leave reviews on the site as its a recognizable name.
- Pretty easy to send review requests from people that purchase directly through us using ResellerRatings.
- Lack of features really hampers the platform and they are behind other companies.
- ResellerRatings doesn't allow us to import reviews from other platforms.
- Very little customization
June 18, 2019
Our marketing team uses Reseller Ratings to collect reviews about our online business applications so that we:
- can understand how our users feel about our websites and applications based on their quantitative rating and qualitative feedback
- can integrate our ratings with our other digital campaigns (such as email and pay per click)
- we can add reviews to our websites through pre-built widgets that Reseller Ratings provides which allows us to avoid custom development to integrate via APIs (which are also available, but more IT-support heavy)
- Reseller Ratings provides easy to use widgets that can be embedded on our websites that show our aggregate rating and can also display a specific number of full reviews.
- Reseller Ratings is a partner that integrates its review data with Google and easily allows us to incorporate star ratings with our Google paid search ads
- Reseller Ratings also provides a simple to use and integrate review collection tool that can be implemented through tag management tools and doesn't require much (or any!) IT support
- The Reseller Ratings business page that shows all of the reviews a business has received is a bit barebones and isn't the prettiest. It could be improved.
- The widgets that are provided for embedding reviews on your website are serviceable, but they could be more configurable and/or have alternate display options.
- The reporting interface is a bit confusing and it isn't the easiest to configure the reports you want to receive. I think the reporting is good, but the interface and help leaves a bit to be desired.
ResellerRatings Scorecard Summary
What is ResellerRatings?
ResellerRatings is an online ratings site where consumers submit ratings and reviews of online retailers, and online retailers participate to respond to reviewers and to gather reviews from their customers post-purchase. As of July 11, 2017, ResellerRatings.com had over 6.2 million user-submitted reviews for 202,000 stores. Consumers use ResellerRatings to check the reputation of online stores before buying.
ForeSee acquired ResellerRatings, and now both ForeSee and ReselleRatings are owned and supported by Verint since the company's late 2018 acquisition of ForeSee.
ForeSee acquired ResellerRatings, and now both ForeSee and ReselleRatings are owned and supported by Verint since the company's late 2018 acquisition of ForeSee.
Categories: Consumer Ratings & Reviews
ResellerRatings Competitors
PowerReviews, Trustpilot, Bazaarvoice
ResellerRatings Technical Details
| Deployment Types: | SaaS |
|---|---|
| Operating Systems: | Unspecified |
| Mobile Application: | No |