Great Review Platform
Our marketing team, specifically one to two members, is using ResellerRatings to collect website reviews. Our Customer Service Department …
Overview
What is ResellerRatings?
ResellerRatings is an online ratings site where consumers submit ratings and reviews of online retailers, and online retailers participate to respond to reviewers and to gather reviews from their customers post-purchase. As of July 11, 2017, ResellerRatings.com had over 6.2…
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What is ResellerRatings?
ResellerRatings is an online ratings site where consumers submit ratings and reviews of online retailers, and online retailers participate to respond to reviewers and to gather reviews from their customers post-purchase. As of July 11, 2017, ResellerRatings.com had over 6.2 million user-submitted…
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What is Birdeye?
Birdeye is a reputation management and digital customer experience platform for local brands and multi-location businesses. Over 100,000 businesses leverage Birdeye’s AI-powered platform to engage seamlessly with customers, drive loyalty, and excel in their local markets.
What is Podium?
Podium, formerly Repdrive, is a ratings and review management platform from the company of the same name in Provo, Utah.
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is ResellerRatings?
ResellerRatings is an online ratings site where consumers submit ratings and reviews of online retailers, and online retailers participate to respond to reviewers and to gather reviews from their customers post-purchase. As of July 11, 2017, ResellerRatings.com had over 6.2 million user-submitted reviews for 202,000 stores. Consumers use ResellerRatings to check the reputation of online stores before buying.
ForeSee acquired ResellerRatings, and now both ForeSee and ReselleRatings are owned and supported by Verint since the company's late 2018 acquisition of ForeSee.
ForeSee acquired ResellerRatings, and now both ForeSee and ReselleRatings are owned and supported by Verint since the company's late 2018 acquisition of ForeSee.
ResellerRatings Features
- Supported: Brand/Merchant Reviews
- Supported: Product Reviews
- Supported: Q&A
- Supported: Visual Marketing
ResellerRatings Video
ResellerRatings In Under Two Minutes
ResellerRatings Competitors
ResellerRatings Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Reviewers rate Support Rating highest, with a score of 9.5.
The most common users of ResellerRatings are from Small Businesses (1-50 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Recommendations
Users of ResellerRatings have made the following recommendations based on their experiences with the platform:
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Connect with Marketing and IT to improve the reports. Users suggest collaborating with the Marketing and IT teams to enhance the reporting capabilities of ResellerRatings. This collaboration can help in generating more insightful and accurate reports that meet the specific needs of the business.
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Use multiple aggregate review sites for better credibility and customer satisfaction. Many users recommend using multiple aggregate review sites in conjunction with ResellerRatings. By utilizing multiple platforms, businesses can establish more credibility and provide customers with a comprehensive view of their reputation.
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Consider specific needs when choosing a ratings company. Users highlight the importance of considering one's specific requirements when selecting a ratings company. For them, ResellerRatings was the right fit due to its user-friendly features and efficient resolution of customer concerns. It is suggested that businesses carefully assess their individual needs before making a decision.
These common recommendations emphasize the need for collaboration, credibility, and customization when using ResellerRatings as a ratings tool for eCommerce stores.
Attribute Ratings
Reviews
(1-4 of 4)Companies can't remove reviews or game the system. Here's why
August 20, 2020
Great Review Platform
Our marketing team, specifically one to two members, is using ResellerRatings to collect website reviews. Our Customer Service Department also uses Reseller Ratings, but not directly. When we receive a negative review, the marketing department sends the review info to our Customer Service Team so they can contact the customer and resolve the problem.
- Manually sending out review requests.
- Easy implementation.
- Responsive support team.
- More in-depth reporting.
- Easier way to respond to reviews, without opening a case.
- Grow positive reviews.
- Increase review quality.
When choosing a review platform, we looked at a number of platforms. Reseller Ratings offered most of the things we were looking for at an affordable price. This easy to use platform doesn't have unnecessary bells and whistles.
August 08, 2020
The best review platform for the price
ResellerRatings is one of the platforms that we use for our online reviews. This is used to gather reviews across all aspects of our company. This is important to us because cabinets are a very expensive purchase and ResellerRatings helps build brand authority and allows customers to feel safe when they read other positive experiences.
- Easy to use.
- Great customer service.
- Multiple integrations with popular platforms.
- Wish it was cheaper.
- Ability to connect to other review platforms.
- There have been a few customers that have referenced the online reviews and ResellerRatings specifically.
We use both Trustpilot and ResellerRatings, as they handle slightly different aspects of services (product versus service).
ResellerRatings is a MUST when it comes to managing what people are saying about your company online. All companies, online and brick & mortar, need to be aware of where their customers who have issues, complains or kind words are speaking. If you care about the happiness of your customers, you need to monitor ResellerRatings to tend to those who use that platform as a method of communication between businesses and consumers.
- ResellerRatings has the EASIEST interface for reviewing issues and their statuses
- You can reply publicly or privately to reviews, most other platforms only offer public replies
- Customers have an easy-to-find section to input their order number
- Seller Ratings are available, but Product Reviews for your company shouldn't be part of a paid package.
- Private/Public Replies should allow URLS to be clickable for ease-of-access.
- The "Reports" feature could be explained in more depth.
- Notifications of customer issues saved us thousands in potential order cancellations.
- ResellerRatings offers and easy way for customers to contact us, apart from directly on our website.
- Since RR posts both positive and negative feedback, consumers can get a real feel for how your company communicates with its customers.
Trustpilot is a bit of a cluttered environment and offers a limited way to contact your customers. It's sort of one of those outlying review sites that you need to check every couple of days for potential customer issues. Reseller's platform blows them out of the water and is much more widely used, at least in the field of custom window treatments. I would prefer to use RR any day.
We used ResellerRatings to collect product ratings as well as service ratings for our business. They have affordable plans as well as different tiers depending on companies using them.
- Ease of use when it comes to managing the platform
- ResellerRatings has an identifiable name, and consumers are keener to leave reviews on the site as its a recognizable name.
- Pretty easy to send review requests from people that purchase directly through us using ResellerRatings.
- Lack of features really hampers the platform and they are behind other companies.
- ResellerRatings doesn't allow us to import reviews from other platforms.
- Very little customization
- The lack of being able to import our reviews really hurt us as it makes no sense to not be able to do that.
- ResellerRatings helped us in getting more reviews and make our brand more noticeable and stand out more.
- Yotpo and Trustpilot
Compared to Yotpo, ResellerRatings has more favorable costs as they don't charge as much, especially Yotpo which is very expensive. However, you do get what you paid for as Yotpo and Trustpilot have more features and more options.