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Verint Workforce Engagement (discontinued)

Verint Workforce Engagement (discontinued)

Overview

What is Verint Workforce Engagement (discontinued)?

Verint Workforce Engagement (formerly Workforce Optimization) was a suite of software, combines workforce management capabilities and analytics. The suite included Verint Knowledge Management, Verint Automated Quality Management (for agent improvement), and speech analytics capabilities. The product is discontinued.

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Recent Reviews

My Review of Verint

8 out of 10
February 25, 2015
We use this for Workforce Management of our call center along with Quality Monitoring and Total Recording. It is in use across the entire …
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Verint call recording review...

8 out of 10
February 11, 2014
I've used Verint in my previous role, we use it as a Call Recording system. Verint records all the incoming and outgoing calls and is used …
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Improve Quality with Verint

8 out of 10
February 11, 2014
Verint is used by one of the business units in the organization with a capacity of 120 users. We needed Verint for quality monitoring to …
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Pricing

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Verint Workforce Engagement (discontinued)

Verint Workforce Engagement (discontinued)

N/A
Unavailable

What is Verint Workforce Engagement (discontinued)?

Verint Workforce Engagement (formerly Workforce Optimization) was a suite of software, combines workforce management capabilities and analytics. The suite included Verint Knowledge Management, Verint Automated Quality Management (for agent improvement), and speech analytics capabilities. The…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

Genesys Cloud CX

Genesys Cloud CX

$75
per month
What is Genesys Cloud CX?

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Talkdesk

Talkdesk

$85
per month per user
What is Talkdesk?

Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.

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Product Details

What is Verint Workforce Engagement (discontinued)?

Verint Workforce Engagement (discontinued) Competitors

Verint Workforce Engagement (discontinued) Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Verint Workforce Engagement (formerly Workforce Optimization) was a suite of software, combines workforce management capabilities and analytics. The suite included Verint Knowledge Management, Verint Automated Quality Management (for agent improvement), and speech analytics capabilities. The product is discontinued.

Mattersight Predictive Behavioral Routing (discontinued) are common alternatives for Verint Workforce Engagement (discontinued).

The most common users of Verint Workforce Engagement (discontinued) are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(31)

Attribute Ratings

Reviews

(1-8 of 8)
Companies can't remove reviews or game the system. Here's why
February 25, 2015

My Review of Verint

Beth Seymour | TrustRadius Reviewer
Beth Seymour
Manager, Voice Network Services
AmeriHealth Caritas (Hospital & Health Care, 1001-5000 employees)
Score 8 out of 10
Vetted Review
Verified User
Likelihood to Renew
9
Honestly, from what I hear from other industry experts, other WFO systems have the same support issues we have with Verint. We know the product and the system is maturing and becoming more stable. The business has no issue with the Verint product and is seeking to grow not only what we have in place today, but are very interested in other products, such as BackOffice Analytics, that Verint has to offer. I would just love to see a stronger partnership with Avaya.
February 14, 2014

Victory with Verint!

Robert Peter Boris | TrustRadius Reviewer
Robert Peter Boris
Call Center Manager
Other World Computing (Computer Hardware, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Renew
10
Great experience and support has been good. Current investment and time spent. Overall positive experience. Transition was easy and went smooth. Has the right products and options that we need as a business. Forward thinking and are open to customization.
February 14, 2014

Don't be afraid of the upfront costs - go with a top provider!!

Joyce Schofield | TrustRadius Reviewer
Joyce Schofield
National Quality Manager
Guardian Alarm (Retail, 10,001+ employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Renew
8
My current company is a smaller family owned business (about 1500 employees) so the cost of bringing in this platform and the costs associated are a little high for the company budget. As I will move into a corporate structure again at some point in my future, I am sure I will use Verint again.
February 11, 2014

3 out of 3 companies I have worked replace Verint with something better!

Verified User
Professional in Information Technology
Insurance Company, 1001-5000 employees
Score 1 out of 10
Vetted Review
Verified User
Likelihood to Renew
1
The cost of ownership is very high. The annual maintenance agreement is astronomically expensive, as are user licenses. Simple projects require extensive pro fees, as the system is locked down so that we cannot do routine jobs (such as license updates) on-staff. Verint project managers are ineffective, we often have to guide them through the project ourselves. Support staff is unfamiliar with our environment, and we have to teach them as we work through issues. Support for version 10 is 100% off-shore, which requires us to work evenings to troubleshoot due to the time zone difference.
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