TrustRadius Insights
Versature has proven to be a valuable tool for businesses, providing a smooth transition from sales to onboarding to production. Users …
Overview
What is Versature?
Versature is a telephony and VoIP software solution from Versature.
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What is Versature?
Versature is a telephony and VoIP software solution from Versature.
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- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Versature has proven to be a valuable tool for businesses, providing a smooth transition from sales to onboarding to production. Users have praised the customer service agents for their helpfulness, although some mention that it may take multiple phone calls to resolve an issue. Despite this, overall, customers have had a positive experience with rare issues.
One of the key use cases of Versature is its ability to track calls, specific times, and brokers, which has been highly beneficial in ensuring quality client service. Users have found the initial setup and transition from another phone service to be seamless, with excellent support from Versature throughout the process. Additionally, Versature has improved communication with clients by effortlessly routing them to the right department.
The Ottawa-based support team is highly regarded by users, as they provide personalized assistance without relying on bots or overseas call centers. While rarely needing to reach out to them, users appreciate the availability of reliable and dedicated support when required. Moreover, Versature has proven cost-effective for organizations compared to traditional phone systems that often required expensive technician visits.
Key features appreciated by users include voicemail, answering rules, voicemail transcription, auto attendant, three-way call conferencing, and easy call transfer. These features contribute to a seamless user experience and enhance productivity in handling both outbound and inbound calls. Overall, Versature has met user expectations by offering a reliable and efficient solution for businesses' communication needs.
Responsive and helpful customer service: Many users have praised the customer service of this phone system, with multiple reviewers highlighting the staff's responsiveness and helpfulness in addressing their queries and concerns.
Reliable service: The reliability of this phone system has been consistently commended by users. Several reviewers have mentioned that they consider reliability as a top concern, and they have found this service to be very good in terms of providing uninterrupted communication.
Easy to use interface and navigation: Users frequently mention that the system is easy to use and navigate. They appreciate the user-friendly interface that allows for seamless movement between tabs. Additionally, reviewers find the provided information helpful, with reports that are easy to read and provide valuable statistics.
Inability to Add Rules from Mobile App: Some users have expressed frustration with the mobile app, stating that they are unable to add rules through it. This limitation has hindered their ability to efficiently manage their call settings on the go.
Difficulties in Updating Directory Features: Several reviewers have found it challenging to update directory features within the system. These users have struggled with keeping their directories up-to-date, which can cause inconvenience and inefficiency when trying to reach contacts.
Occasional Call Quality Issues: Certain customers have reported occasional call quality issues, particularly when using speaker phones or specific cell phone providers. These intermittent problems have affected the overall communication experience for some users, highlighting a need for improved call stability and clarity.
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Reviews
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September 01, 2020
Versatile Versature
I am writing from a call centre perspective. The entire organization uses Versature for its administrative telephone lines and not its call centre lines. It offers a solution for administrative outbound calls and allows everyone an inbound telephone line with an extension. Every individual uses the voicemail feature, the answering rules (i.e. between 9 am and 12 noon on Wednesdays, the line should go directly to voicemail; but that afternoon, it should be transferred to a cell phone, etc.), and the voicemail transcription (voicemails are recorded and received by email with a helpful transcription that allows you to scan the message to see if it needs to be listened to right away or if it can wait) features. When people call in our administrative line, we use the auto attendant feature to guide them to the appropriate staff member. We also appreciate the three-way call conferencing feature and the easy-to-use call transfer process.
- Working remotely: switching our operations to home was done easily through Versature's online portals.
- Voicemail: transcription/voicemails received through email are very helpful.
- Answering rules: since you can have several answering rules over various timelines, Versature allows you to customize your answering rules properly, which makes better use of your time.
- Voicemail transcription that recognizes French: whenever a voicemail comes in French, the transcription is irrelevant.
- Better voicemail transcription overall: at times, if the person leaving a message speaks too fast or doesn't speak clearly enough, the transcription isn't helpful.
- Integration of time frames with answering rules: currently two windows when it could be just one in my opinion.
80%
8.0
47.5%
4.8
90%
9.0
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- Good cost when we had shopped around.
- Good value for the price paid.