Wave IP has been fantastic.
Both our stores are using vertical, we're able to mesh the two systems together through PTP routers and software built into wave IP to …
Vertical Wave IP
Vertical Wave IP
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What is Vertical Wave IP?
Wave IP from Vertical Communications in Santa Clara, California is a unified communications platform that combines voice, mobility and a variety of communications applications and services to connect customers and workforces. Core applications and features include a desktop management interface,…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Product Details
What is Vertical Wave IP?
Wave IP from Vertical Communications in Santa Clara, California is a unified communications platform that combines voice, mobility and a variety of communications applications and services to connect customers and workforces. Core applications and features include a desktop management interface, call recording, visual voicemail, IVR based customer appointment reminders and customer surveys.
Vertical Wave IP Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Reviews and Ratings
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May 15, 2018
Wave IP has been fantastic.
- System uptime is tremendous, I almost forget it exists on my server rack.
- Desktop software is very easy to learn, I can train new receptionists within a few minutes and they don't have to memorize extensions or rely on a sheet of numbers
- Call recording works well, I am able to find calls based on a number of criteria and it finds the calls fast and I can easily export them for use.
- There are a few interfaces for working with the system and it can be daunting to learn
- They charge quite a bit annually and if you miss an update they charge you additional fees to catch up.