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Viber has become a go-to application for both personal and business communication, offering a range of features that facilitate seamless …
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What is Rakuten Viber?
Viber, now from Rakuten (acquired 2014) is an instant messaging and cross-platform VoIP software solution designed for personal use and available for both desktops and as a mobile app. It includes features such as video and audio calls, instant message,…
Recent Reviews
Popular Features
- Mobile app for iOS (17)10.0100%
- Mobile app for Android (17)10.0100%
- Message alerts (14)9.898%
- Video conferencing (13)9.595%
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$0.019
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Per Minute
UK
$0.019
Cloud
Per Minute
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- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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- FAQs
What is Rakuten Viber?
Viber is a free instant messaging and VoIP software solution designed for personal use and available for both desktops and as a mobile app. It includes features such as video and audio calls, instant message, and unlimited-member group chats. Users can also make paid international calls.
Key Features
- Users can send texts, photos, videos, and other types of media.
- Ability to switch from calls to video chats (and vice versa).
- Users can create “communities” or specialized team chats with unlimited members.
- Recording capabilities for short voice or video messages.
- Accounts can be synced via the mobile app with the desktop version of Viber.
Rakuten Viber Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Viber, now from Rakuten (acquired 2014) is an instant messaging and cross-platform VoIP software solution designed for personal use and available for both desktops and as a mobile app. It includes features such as video and audio calls, instant message, and unlimited-member group chats. Users can also make paid international calls.
Reviewers rate Mobile app for iOS and Mobile app for Android and Instant messaging highest, with a score of 10.
The most common users of Rakuten Viber are from Small Businesses (1-50 employees).
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(61)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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- Pros
- Cons
Viber has become a go-to application for both personal and business communication, offering a range of features that facilitate seamless interactions. Users appreciate its ability to quickly connect with team members, stakeholders, and clients, making it convenient for teams to stay in touch. The platform's widespread use outside of the USA, particularly in Europe, has made it easier for users to reach people internationally.
One of Viber's standout features is its group chat functionality, which allows for dynamic conversations and collaboration. Users can react, reply, send GIFs, upload files, and even send voice messages within group chats. This flexibility makes it ideal for both formal and informal communication within teams. The safety and accessibility of Viber add to its appeal, with data stored on secure servers, providing peace of mind to users.
During the COVID-19 pandemic, Viber has played a significant role in keeping individuals connected. Its capabilities for instant messaging, voice calling, and video calling have been instrumental in maintaining personal relationships and facilitating business operations remotely. Many have praised Viber's group calling options as an effective means of communication outside of the office, enabling informal video conferencing sessions.
Viber is also appreciated for its file-sharing capabilities in larger groups. It allows for the easy sharing of files and documents among team members or with clients, offering convenience for remote work and travel situations. Freelance photographers who frequently travel find Viber useful for communicating with clients from different countries.
The user-friendly interface and low data usage make Viber an attractive choice for voice calling compared to other apps. Its compatibility with mobile devices and desktop platforms further enhances its appeal within organizations as a preferred communication tool. Furthermore, Viber serves as an alternative means of communication when Skype for Business encounters issues.
In summary, Viber offers a versatile platform that addresses various communication needs across personal and professional domains. Its features such as group chat functionality and file sharing make it an invaluable tool for team collaboration, while its reliability and international recognition contribute to its wide adoption as a means of staying connected across borders.
Versatile cross-platform product: Reviewers have praised Viber for its versatility as a cross-platform product that seamlessly works across different devices such as Android, iOS, and desktop. Many users appreciate the convenience of being able to switch between the desktop and mobile versions of Viber within a conversation, allowing them to see updates in real-time.
Real-time updates: The real-time updates feature in Viber has been highly appreciated by users. They value the ability to stay connected and informed without any delays. This feature enhances their communication experience by ensuring they are always up-to-date with the latest information shared in their conversations.
Convenient file sharing: Users have found Viber's file sharing feature to be simple and convenient. It allows them to easily share different types of files during chats, making collaboration and information exchange more efficient. This functionality enhances the overall communication experience on Viber by providing a seamless way to share important documents or media files with others.
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Lack of collaboration tools: Several users have mentioned the absence of collaboration tools in Rakuten Viber, indicating that they would like to see improvements in this area.
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Annoying advertisements: Some users find the presence of inserted advertisements during video chats to be a negative aspect, especially when there are only two people present. They suggest that these ads should be improved or minimized.
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Limited user base compared to competitors: Users have noted that Rakuten Viber is used by a smaller audience compared to its competitor, WhatsApp. This limited user base may impact the overall usage and availability of contacts on the platform.
Attribute Ratings
Reviews
(1-18 of 18)Companies can't remove reviews or game the system. Here's why
- File sharing made simple
- Chat service with a lot of features
- Identity theft protection that is effective
- Video calls can be transferred between a computer and a smartphone
- Almost no collaboration tools exist. It should improved.
- Inserted advertisements
- In video chats, there were just two people present. It should improved.
December 03, 2021
Rakuten Viber Review
- Its easy, fast and free
- Messages, calls (video/audio)
- Emojis or stickers is a big plus to add exciting content during a conversation
- I believe it does not require improvement at this moment.
- Viber is a cross platform product. It does not matter if someone uses Android or iOS device, it will work exactly the same.
- Also the desktop version is very good. You can switch between the desktop and mobile versions within a conversation and see updates right away.
- It's a very international product. It has been available for very long time, which makes it very wide spread - it has a good user base.
- You can see the status of your messages.
- Viber updates could allow updating images as well.
- Message status: the previous versions of Viber had small text saying "sent", "delivered", "seen" (or something similar). It was more clear than the "checked" icons, which are used now. I would love if Viber would allow choice of one of these forms in the settings.
- Search for text inside conversation would be great feature.
August 30, 2020
Review of Viber
- It is very easy to use and is very user-friendly.
- You can have high quality video and audio meetings with more than 1 person.
- You can upload any type of file in Viber (video, audio, text, GIFs, PDF files).
- It is a very well known messenger so all people have access to it.
- When someone sends a file in Viber, the program automatically saves it in your phone memory. This means that you must delete them manually and it really annoys me, as it takes a lot of time to do that.
- It contains enormous amounts of adds.
- There is file sharing limit.
February 27, 2020
Viber makes communication easy and enjoyable
- Your login = your telephone number, so there's no additional registration.
- It has a desktop app, so you can talk with your customers using a computer keyboard.
- I'd like to have the ability to pin my favorite contacts at the top.
- If you're adding a contact with the name that already exists, it tries to merge two contacts into the one. You should go and change an existing contact first, which is inconvenient.
February 14, 2020
Viber has high connectivity
- High-quality image transfer.
- More secure than other applications.
- You have to provide your phone number.
- People use your number and put you in their group.
February 12, 2020
Viber: Same features as WhatsApp, but still not as popular
- Sharing high-quality jpegs.
- Offering video conferences.
- It is used by a smaller audience than its competitor, WhatsApp.
- The filesharing size is relatively small.
January 23, 2020
Good for business purposes
- Robust and secure application
- Great selection of emojis
- User interface somewhat old school looking
- Annoying ads
December 11, 2019
Free calling using Viber
Score 7 out of 10
Vetted Review
Verified User
- Easy to form groups and manage communication.
- Easy to add participants in the group.
- One needs to sign up and download this app. Some people may find it frustrating due to the number of other apps already available.
- You need to look at another place to monitor messages.
September 27, 2019
Don't use Viber in any case
- Widely used among different people.
- Has a lot of different features.
- Shows who has read the message.
- Saves all the media to the gallery by default and when you delete it from the phone, it is unavailable later in the app.
- When you delete the app and install it again, all the history is deleted.
- Has a lot of useless features.
January 20, 2019
Viber for Free International Calling
- With Viber, I can easily places free calls over wifi to talk with clients who also use Viber and are either in another country, or, when I am outside of the US. As a wedding photographer, I travel a great deal, so this is important.
- Viber call quality is excellent and has improved greatly over the years. I no longer need to worry about calls dropping or low clarity.
- It is not necessary to be "registered" in Viber with a username or password; you simply use it with your phone number.
- Viber supports group messages, which I don't typically use with clients, but I love to use it with family and friends.
- As far as I can tell, Viber lacks the feature to block specific callers/numbers. I've never needed to do this, but I'd like to know I have the option.
- Viber cannot be used without wifi, so it is not possible to connect with contacts who aren't also using Viber. (Unless you want to use the paid service.)
- This isn't a major complaint, but I find the layout of Viber to be a little cluttered. Comparing it to WhatsApp, I don't find it to be quite as user-friendly, and I sometimes stumble around to find my way to a contact to call.
- Audio calling
- Group chatting
- Discover feature
- Sticker gallery
- Video calling quality
- New user notification. When I register in Viber I don't want others to see I just opened Viber
- Viber out-calls require internet connection
- Can't find and disable read receipts feature
January 09, 2019
Great to use for start ups
- Connectivity
- VoIP
- Messaging
- Better platform
- Mobile phone pricing
- Recharge while on call
January 04, 2019
Viber - one of the most comprehensive collaboration tools
- Ability to message/call via both audio and video across the globe when the other user is also on Viber.
- Great clarity of both audio and video calls.
- Not a very widely adopted tool and hence can be limited in usage.
- Too many emojis at times is a real distraction.
May 14, 2018
Viber Out is legit!
- Clean interface is very easy to use.
- Clear connection with not much delay.
- Inexpensive unlimited plan to call landlines internationally (Viber Out).
- I don’t really see the value in the stickers.
- Should better explain dialling errors and how to correct.
- Needs to provide a list of dial out numbers.
February 01, 2018
Slack is for business, Viber is for the team
- Using stickers and gifs can upgrade a simple communication to a fun and involving one.
- The calls are high quality, every option is working perfectly.
- Group communication works well.
- The quoting option is missing.
- Photo saving is an overkill. I don't prefer all images that appear in the conversations to be saved on my devices. There should be an option of saving / downloading images, but that should be a choice for individual images, not an involuntary action.
- It would be useful to also like a person's comment on a 1-1 conversation
June 20, 2017
Excellent App for Effectively Communication
- Communication on the go: most mobile operating systems (iOS/Android) do offer the Viber app so you can access the conversation with your teammate anytime, anywhere.
- Ease of use: there is not much technical knowledge required to use Viber, you just have to download and install it, either it is on a smartphone or on a computer. The interface is easy to learn and you can use all of the features within a few minutes.
- Ability to call a normal mobile number: Viber allows you to top up your account and use that account to call a real mobile number, anywhere in the world. This further enhances the ability to connect, especially to the ones who are on a lot of business trips.
- Syncing between mobile app & desktop app is not so great. If you set up Viber on the new computer, it is very likely that you will lose the previous conversation on the mobile app.
- There is no way to organize the photos sent through the app. This is very inconvenient because you cannot search for the things you sent (for example: searching for a previous marketing material layout that was sent last month to the marketing group). On viber, this is nearly impossible and cost lots of time to look for the thing you have sent earlier.
- Contacts cannot be added through the desktop app which creates inconvenience for the user. For example: If you want to add a business partner contact and you are using the desktop app, you cannot. You have to turn on your phone and do it through your phone.
March 29, 2017
One of the best instant messaging software!
- Fast - It is really fast, does not load the system
- Extremely easy to use. All of the buttons/functions is straight to the point, to an exact purpose.
- Reliable - it is really reliable. I can't remember a time when it caused any connectivity issues or was unavailable.
- I would say, there is not much to say about improving the Viber, however, what I'd want to see is the support of the "Active Users" list with the application. Currently, it supports only the user list of those who use Viber, which is a bit not convenient. You have to check them separately to see if they are online.