Overview
What is Vidyard?
Vidyard is an enterprise video platform built to turn viewers into customers with in-depth insights and robust integrations with different customer relationship management (CRM) and marketing automation platforms.
HELPFUL TOOL FOR CUSTOMER RETENTION AND GROWTH!
Very easy to use and very impactful for our sales and marketing strategies!
Communicate Faster with Vidyard in the Universe of High Personalization
Loving Vidyard's Upside!
Big fan of Vidyard but with some tips on how it can improve!
Awesome Video Recording and Sharing Tool
Customer Success using only one tool... Vidyard
Show me in 90 seconds how you can help me
Vidyard Is Great for Member Success Managers
A great time saver! Try asynchronous meeting updates today
Try Vidyard to improve your conversion rates.
Good and OK
Great interaction and personalization tool!
Unique Outreach for Larger Deals
Best Video Personalization Tool for you Team
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Video link sharing (45)9.696%
- Video personalization (42)9.090%
- Per video tracking (43)8.989%
- Video analytics dashboard (43)8.080%
Reviewer Pros & Cons
Pricing
Free
$0
Pro
$19
Plus
$59
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Using Vidyard Rooms: Digital Sales Rooms Explained
Vidyard for Sales Demo
Features
Video Marketing
Features related to using video marketing content, as well as marketing videos themselves.
- 6.3Lead generation(35) Ratings
Tools such as contact forms and embedded calls to action, for converting viewers into leads.
- 9Video personalization(42) Ratings
Videos can be personalized based on unique details about the viewer, such as their name, company, photo, etc.
- 2.8eCommerce(2) Ratings
The platform supports paid viewing, with a mechanism to receive payments in exchange for a media license.
- 5.5Support for advertisements(1) Ratings
Supports video advertising by integrating with ad servers or networks and allowing users to request ads and manage ad settings on their videos/players.
- 7.2Video SEO(29) Ratings
Includes features to optimize video content so that it is discoverable by search engines.
- 7.4Integration to Marketing Automation(35) Ratings
Integrates to the user's marketing automation system, so that videos can be distributed via marketing channels and/or data collected around videos can be used to feed lead scores and campaign logic within the MA system.
Video Platform Integrations
Integrations between the enterprise video platform and other business applications.
- 7.4Integration to Salesforce.com(19) Ratings
The video platform integrates to the user's Salesforce CRM system.
- 7.1Integration to Marketo(10) Ratings
The video platform integrates with Marketo marketing automation software.
- 8.3Integration to HubSpot(19) Ratings
The video platform integrations with HubSpot marketing automation software.
- 7.3Integration to Eloqua(1) Ratings
The video platform integrates with Eloqua marketing automation software.
Video Security
Features related to the security of an organization's content stored on an enterprise video platform.
- 8Video access controls(35) Ratings
Admins can set permissions and restrictions to control who has access to video content, from where videos can be accessed, etc.
- 8User management(39) Ratings
Recognizes different types of users, such as internal viewers (employees), external viewers (customers or prospects), administrators, content creators/editors, etc. and allows for variable access based on the type of user.
- 9.6Video link sharing(45) Ratings
Allows users to generate hyperlinks for sharing individual videos or players.
- 8.5Internal video(37) Ratings
Supports an internal use case, e.g. hosting and distributing videos to employees for training purposes or corporate communications.
- 9External video(40) Ratings
Supports using video for external use cases, e.g. broadcasting to a general audience, customer communications, advertising to prospective customers, etc.
Video Player
Features that support playing and watching video content that is hosted on the enterprise video platform.
- 8.2Player customization(37) Ratings
The video player can be customized according to the organization's desired look & feel.
- 8.1Embedded videos(40) Ratings
Video players can be embedded into HTML pages using embed codes.
- 9Video quality / Bandwidth controls(42) Ratings
Streaming is high quality, and users can set default bandwidth for optimal viewing.
- 8Mobile compatibility(35) Ratings
The video player allows viewers to watch videos from mobile devices.
Video Analytics
Features related to collecting and analyzing data around video streaming quality, viewer behavior, etc.
- 6.3A/B testing(2) Ratings
Includes tools for A/B testing different video content, player setups, personalization, lead forms, etc.
- 8.6Streaming quality reports(29) Ratings
Quality control reports are available to monitor fluctuations in video streaming quality.
- 8.8Per viewer tracking(40) Ratings
Tracks behavior of individual viewers as they engage with videos.
- 8.9Per video tracking(43) Ratings
Tracks engagement trends across all viewers of a particular video.
- 8Video analytics dashboard(43) Ratings
Includes a dashboard view of video performance metrics.
Video Hosting, Management & Storage
Features related to hosting, managing, and storing video content.
- 8.5On-Demand video(26) Ratings
The platform allows users to store and play pre-recorded videos on demand.
- 7Live streaming(7) Ratings
The platform allows users to broadcast/stream live video feeds.
- 7.3Impact of streaming on network(1) Ratings
Video streaming does not overly impact the organization's network performance (for internal use cases).
- 9.2Video upload & format support(32) Ratings
The platform allows users to upload video files and supports a range of video formats.
- 5.6Video library / File management(3) Ratings
Videos can be organized in a searchable repository with a sensical file structure.
- 8.3Video portal(27) Ratings
Users can create a portal to showcase or highlight certain videos, either by selecting a specific video or videos and placing it in a marquee position or using data-based criteria like viewer ratings to determine video placement.
Video Engagement
Features to engage viewers around video content, particularly for live streams.
- 7.7Video comments(19) Ratings
Viewers can comment publicly on videos.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Vidyard?
Vidyard Features
Video Marketing Features
- Supported: Lead generation
- Supported: Video personalization
- Supported: Video SEO
- Supported: Integration to Marketing Automation
Video Platform Integrations Features
- Supported: Integration to Salesforce.com
- Supported: Integration to Marketo
- Supported: Integration to HubSpot
Video Security Features
- Supported: Video access controls
- Supported: User management
- Supported: SSO support
- Supported: Password protection
- Supported: Video link sharing
- Supported: Embed restrictions
- Supported: Internal video
- Supported: External video
Video Player Features
- Supported: Player customization
- Supported: Embedded videos
- Supported: Video quality / Bandwidth controls
- Supported: Mobile compatibility
Video Analytics Features
- Supported: Streaming quality reports
- Supported: Per viewer tracking
- Supported: Per video tracking
- Supported: Video analytics dashboard
Video Hosting, Management & Storage Features
- Supported: On-Demand video
- Supported: Live streaming
- Supported: Video upload & format support
- Supported: Video portal
- Supported: Video downloads
- Supported: Video editing
- Supported: High definition support
- Supported: Closed captioning / Transcription
Video Engagement Features
- Supported: Video comments
Vidyard Screenshots
Vidyard Videos
Watch 3-MINUTE DEMO. How to record and send sales videos to connect, convert, and close—all while remote.
Vidyard Integrations
Vidyard Competitors
Vidyard Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android |
Supported Languages | English |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(326)Community Insights
- Business Problems Solved
- Pros
- Cons
- Recommendations
Vidyard is a versatile video platform that has been widely adopted by various departments within organizations. Marketing teams rely on Vidyard to easily find and send product videos to prospects through email and landing pages, while also using it as a central video content management system for syndication on websites and third-party channels. The software also serves as a hosting platform for marketing and product videos, allowing for optimization and tracking of viewer engagement. With Vidyard, the Marketing and Product Marketing departments can effectively connect with their audience by sharing customer stories and controlling the video experience with features like video gating, live streaming, and video playlists.
Sales teams have found value in Vidyard's ability to share demos or product walkthroughs throughout the sales process. The software enables personalized outreach in sales emails, where users can record themselves going through prospects' LinkedIn or company pages to highlight reasons for a good fit, increasing the chances of a successful connection. Additionally, Vidyard's integration with SalesLoft allows users to capture prospects' attention in emails by inserting animated gifs. Sales teams also leverage Vidyard for creating quick personalized videos for sales emails, with real-time analytics providing valuable performance insights.
Vidyard extends its benefits beyond just marketing and sales. Customer Success departments rely on the platform to save recordings of online meetings, webinars, video training material, and online training sessions, facilitating easy sharing with customers. It has become an integral tool for internal communication as well, offering effective solutions for documentation, IT walkthroughs, solution walkthroughs, and client touches.
Overall, Vidyard enhances marketing efforts by enabling personalized video communication, explaining complex concepts, connecting with potential customers, and providing valuable analytics to measure effectiveness. While some users have reported negative experiences related to technical difficulties on cell phones and poor customer service, many others have praised the platform's usability, clean UI/UX design, and its impact on humanizing the sales process.
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User-Friendly Interface: Users found Vidyard's interface easy to use and navigate, making it simple to store and access past videos. Several reviewers specifically mentioned how the user-friendly interface eliminated the need for extensive training.
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Excellent Customer Support: Users praised Vidyard's customer support team, emphasizing their dedication and helpfulness. Many users mentioned having a positive experience with Vidyard's customer service and support team, highlighting their commitment to helping customers succeed.
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Seamless Integration with Software Platforms: Users appreciated the seamless integration of Vidyard with various software platforms, enhancing digital marketing efforts. Multiple reviewers specifically mentioned how Vidyard integrated well with marketing automation and CRM systems, making it easier to manage video content in conjunction with other tools.
User Interface: Many users have expressed frustration with the clunky and non-user-friendly user interface of Vidyard. They have found it difficult to navigate, specifically mentioning challenges with naming conventions and the lack of automatic saving in certain areas.
Video Editing Tools: Users have described the video editing tools within Vidyard as confusing and not intuitive. Some users also mentioned difficulties with managing videos in bulk and the need for HTML/CSS knowledge to use certain features.
Integration Issues: Several users have criticized Vidyard's integration capabilities with other platforms such as HubSpot and Salesforce. They feel that the integrations do not provide sufficient analytics and functionality, while also mentioning issues with compatibility. Additionally, users have expressed a desire for a more robust mobile app from Vidyard.
Users have made several recommendations based on their experiences with Vidyard. First and foremost, they suggest trying the screen record tool and using Vidyard for lead generation. Additionally, users recommend customizing the sharing page beyond just the logo and organizing videos into files for easier access. It is also advised to be cautious about the capabilities of the integration and the depth of the integrations. Furthermore, users suggest involving the Sales/Rev ops team when considering Vidyard, not just sales. They also recommend paying close attention during onboarding to avoid spending extra time. It is suggested to watch helpful videos and webinars and utilize the support documentation. Users emphasize using Vidyard to stand out in email communications and appreciate its simplicity and time-saving benefits. They find Vidyard's features effective and powerful. Users also recommend getting started with Vidyard for digital marketing and live streaming purposes. Vidyard is considered a great tool for demos, descriptions, corrections, call outs, explanations, and increasing brand awareness. They suggest watching sample videos in a well-lit and quiet environment and engaging with prospects without scripting. Using Vidyard for email communications and various types of videos is also recommended. To fully leverage Vidyard's capabilities, users advise committing time to learn the platform like any other SaaS product. They find it beneficial for all team members, especially sales teams looking to build rapport and personalize interactions. Taking introduction courses and training on Vidyard is recommended, as well as reaching out to Vidyard's account and support team for assistance if needed. Lastly, users encourage investing time in making Vidyard work for your business.
Attribute Ratings
- 9.9Likelihood to Renew15 ratings
- 10Availability2 ratings
- 10Performance12 ratings
- 9.2Usability56 ratings
- 7Support Rating105 ratings
- 10Online Training2 ratings
- 8Implementation Rating5 ratings
- 7Configurability1 rating
- 10Product Scalability2 ratings
- 10Ease of integration113 ratings
- 8Vendor pre-sale1 rating
- 9Vendor post-sale1 rating
Reviews
(1-25 of 176)HELPFUL TOOL FOR CUSTOMER RETENTION AND GROWTH!
- Provides video analytics.
- Can customize videos.
- Easy storage and access to past videos.
- Can upload external videos and generate new videos.
- Inform me of product releases/new features.
- Categorize videos based on content.
- Integrate with other systems.
- It's easy to use on the chrome browser extension. I can quickly record videos to send to both other teammates, prospects, and customers.
- It's very helpful to see if a video has been watched and how much of the video was watched.
- It's easy to embed videos into emails.
- It's easy to record one video to use for many different prospects/customers.
- Sometimes the chrome browser doesn't work. I occasionally have to quit chrome and relaunch it. Seems to only be an issue on my second screen not on my regular laptop.
- It would be awesome if there was some sort of onboarding library on how to use all of the functionality. Our rep helped us get started with Vidyard a long time ago, but now we have many new team members who we have all hired remotely. Our team definitely doesn't use the product to its fullest capacity
- It would be nice if the videos could have some sort of quick survey afterward. Ex: a prospect watches a video and answers a couple of questions afterward.
- Personalized Messaging with body gestures
- Grabbing Attention is easy
- Pitch easily in 45 sec
- Best ways to communicate sales triggers and customers pain point
- Some AI possibility to scale up your videos with name change mechanism to personalize
2. Linkedin Integration is Fab.
Rest everything looks cool with Vidyard.
Loving Vidyard's Upside!
- The customer service is awesome. I always get ahold of our rep within an hour of contacting!
- Vidyard in itself is a genius idea and when running correctly, a great tool to have in a rep's arsenal!
- The people are great. -They spent countless hours working with our team!
- I feel the integration ability could be strengthened. We had a lot of looses ends.
- The tool could be a bit more user-friendly. Somewhat difficult to navigate/edit videos.
- I would start compiling use cases for different positions/industries that have been successful.
- Ease of use
- Delivery is reliable
- Analytics are helpful
- More granular analytics
- More options in editing the videos
- More options of media like gifs
Awesome Video Recording and Sharing Tool
- Video Recording
- Stats on where someone might have watched to
- Adding calls to action
- Emailing directly from the tool itself.
- some of the tools we use I find I doesn't allow us to embed automatically
- connect better with shopify (I don't want to upload a youtube link always)
Customer Success using only one tool... Vidyard
- The Vidyard customer success team is always helping us to improve the usage of the tool.
- Recording from a browser.
- Use the speaker bubble
- Reduce complexity. Then using the tool for the first time is not that easy.
- In our organization, It is now used by sales teams, but I suggest they include marketing when trying Vidyard for the first time. I
- Enable to optimize and share videos in fewer clicks
Show me in 90 seconds how you can help me
- Lets me know when some on is viewing my video
- Lets me know if my contact shares it with people in other regions of the US
- Enables me to allocate my selling time to those that have seen my video comm and % of time they spent viewing
- I have none
Vidyard Is Great for Member Success Managers
- Allowing me to make a customized video
- Versatility on what to show the user (my screen, my face, both)
- Embedding into email
- Recording multiple users at one time (two or more member success managers)
I've also been using it to showcase and explain branding decisions and designs to clients. It's much easier to talk through a concept on video visually than it is to send it over and await feedback. Clients appreciate being able to hear the rationale behind the decisions that were made in their project - it helps to strengthen our expertise and our relationship with them. Putting a face to a project is always valuable and can give team members who wouldn't necessarily have face time a time to shine.
- The UI is really easy to use, especially for new users looking to get up to speed fast
- On the paid version, I really like being able to download the videos
- For onboarding new people and explaining processes, I like the playlist feature
- For sensitive data, I like being able to password our videos
- I like being able to brand our video player page
- I really wish the download feature was free
- I wish the customisation of the video player was easier to use and didn't require HTML knowledge
- I wish it was easier to export the gif thumbnail
Try Vidyard to improve your conversion rates.
- Sales video.
- Guidance and tools on how to use it.
- None we have identified at this stage.
Good and OK
- Easy to use, set up in no time
- Clear video recording every time
- Easy to edit video
- Customer service was not great
- May be my connection, but videos sometimes seem to load slowly
- Freezes occasionally
Great interaction and personalization tool!
- video messages
- screen share
- reporting
- Better Team metrics
- making video suggestions/recommendations (i.e. this video is longer than most ...)
- Embedded video links
Unique Outreach for Larger Deals
- personalized outreach
- follow up
- unique prospecting tool
- integration with Groove
- enterprise solution
- customer support
Best Video Personalization Tool for you Team
- Script.
- Email Integration.
- Email Personalization.
- Ability to sync with Outreach.
- Difficulty recording long videos.
Pretty good, but not great
- Video library - shows all my videos & how many times each has been viewed.
- It’s easy to create a new video & share it I can provide just the link, or include a thumbnail.
- Webinars - Vidyard holds sessions helping people better use video in sales.
- I cannot track who watched the video & how long they watched it unless I send the email directly from within the Vidyard app. I want to be able to include the link in my regular email that includes my signature & company branding and be able to see the tracking/viewing info.
- No virtual background. This is a big one for me & is literally the one feature that prevents me from becoming a “power user”. With so many people working remotely, there is a huge demand for this feature - really hope they add it soon!
Vidyard! The next step in reaching out to prospects
- Different ways of using the video messaging ( camera & Screen, Camera only, Screen only)
- Makes it really easy to create video messages and save them as templates in a quick and accessible library.
- Provides great tips and suggestions to help create effective videos!
- Vidyard integrates seamlessly with my Outlook to create the video messaging emails.
- It would be great if the use of the camera on an internet screen were more user friendly.
- The editing of a video's beginning or ending (cutting video for a cleaner look or time) could be a little more refined and less choppy.
- Could be more colorful.
Vidyard Review
- Gets responses.
- Improves clicks/opens.
- Helps close deals.
- Ability to change the size of videos.
- Having audio play automatically.
- Almost everything is great though!
Vidyard helps us engage more with prospects. I would recommend it.
- Engaging video.
- Simple interface.
- Trackable.
- Getting HubSpot to integrate better.
The one stop video hub and hosting center we were looking for.
- Makes shareable links for huge video files.
- Pushes and syncs to youtube.
- Collects leads with video actions.
- Search within the app is slow and clunky.
- Folder management is always improving but still is a bit hidden.
- Landing and sharing page overrides are a bit hard to pick through.
Easy to use as user, value if big company, but not for us. Admin controls more complex than they needto be
- Great at providing templates.
- Great support.
- Good blog.
- User experience of setup and admin is not great.
- Confusing to organize and change settings.
Vidyard makes is really easy!
- Desktop recording.
- Training tutorials.
- Introduction videos.
- Audio, capturing audio from computer (Zoom or Webex calls).
Long time user - and will continue to use for years to come
- Partnerships.
- Hosting.
- Integrations.
- User Interface.
- New features.
Great for hosting and embedding videos with no effort
- Streaming with no lag.
- Ease of embedding on site.
- Implementing of CTAs.
- Organization of folders within the account.
- Being able to have users only access certain folders without creating teams.
- Ability to have text over the still image on the site.
- Having prebuilt custom buttons/overlays for static still images (actual readable text by browsers rather than strictly images).
LOVE THIS TOOL, makes me money!!!
- Presenting.
- Creating value.
- Tracking insites.
- Custom templates.
- Integrations with other platforms.