TrustRadius Insights
Vidyard is a versatile video platform that has been widely adopted by various departments within organizations. Marketing teams rely on …
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What is Vidyard?
Vidyard is an enterprise video platform built to turn viewers into customers with in-depth insights and robust integrations with different customer relationship management (CRM) and marketing automation platforms.
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Popular Features
- Video link sharing (45)9.696%
- Video personalization (42)9.191%
- Per video tracking (43)9.090%
- Video analytics dashboard (43)8.080%
Reviewer Pros & Cons
Pricing
Free
$0
Cloud
per month per user
Pro
$19
Cloud
per month per user
Plus
$59
Cloud
per month per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.vidyard.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Using Vidyard Rooms: Digital Sales Rooms Explained
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Vidyard for Sales Demo
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What is Vidyard?
Vidyard is a video tool built for virtual selling. It aims to make it easy to record and send videos that add a personal touch at all stages of the sales cycle–from prospecting to proposals. Backed by video analytics and integrations, Vidyard boasts users among thousands of virtual sales and marketing teams across the globe to help them generate more leads and close more deals with video.
Vidyard Features
Video Marketing Features
- Supported: Lead generation
- Supported: Video personalization
- Supported: Video SEO
- Supported: Integration to Marketing Automation
Video Platform Integrations Features
- Supported: Integration to Salesforce.com
- Supported: Integration to Marketo
- Supported: Integration to HubSpot
Video Security Features
- Supported: Video access controls
- Supported: User management
- Supported: SSO support
- Supported: Password protection
- Supported: Video link sharing
- Supported: Embed restrictions
- Supported: Internal video
- Supported: External video
Video Player Features
- Supported: Player customization
- Supported: Embedded videos
- Supported: Video quality / Bandwidth controls
- Supported: Mobile compatibility
Video Analytics Features
- Supported: Streaming quality reports
- Supported: Per viewer tracking
- Supported: Per video tracking
- Supported: Video analytics dashboard
Video Hosting, Management & Storage Features
- Supported: On-Demand video
- Supported: Live streaming
- Supported: Video upload & format support
- Supported: Video portal
- Supported: Video downloads
- Supported: Video editing
- Supported: High definition support
- Supported: Closed captioning / Transcription
Video Engagement Features
- Supported: Video comments
Vidyard Screenshots
Vidyard Videos
"Assignment Selling", video prospecting, video messaging, VSL (video sales letter), and any other terms and names it may go by - is using personalized video to improve your sales cycle. In this video produced by the TrustRadius team, learn why Vidyard is one of the best tools for video prospecting and VSL
Watch 3-MINUTE DEMO. How to record and send sales videos to connect, convert, and close—all while remote.
Vidyard Integrations
Vidyard Competitors
Vidyard Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Languages | English |
Frequently Asked Questions
Vidyard is an enterprise video platform built to turn viewers into customers with in-depth insights and robust integrations with different customer relationship management (CRM) and marketing automation platforms.
Reviewers rate Video link sharing highest, with a score of 9.6.
The most common users of Vidyard are from Small Businesses (1-50 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
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- Recommendations
Vidyard is a versatile video platform that has been widely adopted by various departments within organizations. Marketing teams rely on Vidyard to easily find and send product videos to prospects through email and landing pages, while also using it as a central video content management system for syndication on websites and third-party channels. The software also serves as a hosting platform for marketing and product videos, allowing for optimization and tracking of viewer engagement. With Vidyard, the Marketing and Product Marketing departments can effectively connect with their audience by sharing customer stories and controlling the video experience with features like video gating, live streaming, and video playlists.
Sales teams have found value in Vidyard's ability to share demos or product walkthroughs throughout the sales process. The software enables personalized outreach in sales emails, where users can record themselves going through prospects' LinkedIn or company pages to highlight reasons for a good fit, increasing the chances of a successful connection. Additionally, Vidyard's integration with SalesLoft allows users to capture prospects' attention in emails by inserting animated gifs. Sales teams also leverage Vidyard for creating quick personalized videos for sales emails, with real-time analytics providing valuable performance insights.
Vidyard extends its benefits beyond just marketing and sales. Customer Success departments rely on the platform to save recordings of online meetings, webinars, video training material, and online training sessions, facilitating easy sharing with customers. It has become an integral tool for internal communication as well, offering effective solutions for documentation, IT walkthroughs, solution walkthroughs, and client touches.
Overall, Vidyard enhances marketing efforts by enabling personalized video communication, explaining complex concepts, connecting with potential customers, and providing valuable analytics to measure effectiveness. While some users have reported negative experiences related to technical difficulties on cell phones and poor customer service, many others have praised the platform's usability, clean UI/UX design, and its impact on humanizing the sales process.
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User-Friendly Interface: Users found Vidyard's interface easy to use and navigate, making it simple to store and access past videos. Several reviewers specifically mentioned how the user-friendly interface eliminated the need for extensive training.
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Excellent Customer Support: Users praised Vidyard's customer support team, emphasizing their dedication and helpfulness. Many users mentioned having a positive experience with Vidyard's customer service and support team, highlighting their commitment to helping customers succeed.
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Seamless Integration with Software Platforms: Users appreciated the seamless integration of Vidyard with various software platforms, enhancing digital marketing efforts. Multiple reviewers specifically mentioned how Vidyard integrated well with marketing automation and CRM systems, making it easier to manage video content in conjunction with other tools.
User Interface: Many users have expressed frustration with the clunky and non-user-friendly user interface of Vidyard. They have found it difficult to navigate, specifically mentioning challenges with naming conventions and the lack of automatic saving in certain areas.
Video Editing Tools: Users have described the video editing tools within Vidyard as confusing and not intuitive. Some users also mentioned difficulties with managing videos in bulk and the need for HTML/CSS knowledge to use certain features.
Integration Issues: Several users have criticized Vidyard's integration capabilities with other platforms such as HubSpot and Salesforce. They feel that the integrations do not provide sufficient analytics and functionality, while also mentioning issues with compatibility. Additionally, users have expressed a desire for a more robust mobile app from Vidyard.
Users have made several recommendations based on their experiences with Vidyard. First and foremost, they suggest trying the screen record tool and using Vidyard for lead generation. Additionally, users recommend customizing the sharing page beyond just the logo and organizing videos into files for easier access. It is also advised to be cautious about the capabilities of the integration and the depth of the integrations. Furthermore, users suggest involving the Sales/Rev ops team when considering Vidyard, not just sales. They also recommend paying close attention during onboarding to avoid spending extra time. It is suggested to watch helpful videos and webinars and utilize the support documentation. Users emphasize using Vidyard to stand out in email communications and appreciate its simplicity and time-saving benefits. They find Vidyard's features effective and powerful. Users also recommend getting started with Vidyard for digital marketing and live streaming purposes. Vidyard is considered a great tool for demos, descriptions, corrections, call outs, explanations, and increasing brand awareness. They suggest watching sample videos in a well-lit and quiet environment and engaging with prospects without scripting. Using Vidyard for email communications and various types of videos is also recommended. To fully leverage Vidyard's capabilities, users advise committing time to learn the platform like any other SaaS product. They find it beneficial for all team members, especially sales teams looking to build rapport and personalize interactions. Taking introduction courses and training on Vidyard is recommended, as well as reaching out to Vidyard's account and support team for assistance if needed. Lastly, users encourage investing time in making Vidyard work for your business.
Attribute Ratings
Reviews
(1-25 of 32)Companies can't remove reviews or game the system. Here's why
March 26, 2022
Loving Vidyard's Upside!
We have had a lot of issues with integrating the tool into Salesloft and also SalesHub. Often, there won't be an option to upload the video, and sometimes, the quality is compromised. We also had instances where emails would be sent without the video or would go straight to spam.
- The customer service is awesome. I always get ahold of our rep within an hour of contacting!
- Vidyard in itself is a genius idea and when running correctly, a great tool to have in a rep's arsenal!
- The people are great. -They spent countless hours working with our team!
- I feel the integration ability could be strengthened. We had a lot of looses ends.
- The tool could be a bit more user-friendly. Somewhat difficult to navigate/edit videos.
- I would start compiling use cases for different positions/industries that have been successful.
November 24, 2021
The one stop video hub and hosting center we were looking for.
Vidyard is an incredible all-in-one video tool. We use it to quickly share videos internally and externally, we also embed them on our websites, track analytics on them. We also used this to sync and push to Youtube Channels. We also have a robust system in place for collecting leads off of these videos and have CTAs and other campaigns attached. We also use their video hub feature that catalogs and categorizes all of our videos into different sections. Lastly, we use the deep integration with Hubspot to get all of the data into our CRM.
- Makes shareable links for huge video files.
- Pushes and syncs to youtube.
- Collects leads with video actions.
- Search within the app is slow and clunky.
- Folder management is always improving but still is a bit hidden.
- Landing and sharing page overrides are a bit hard to pick through.
As a marketing agency, we implemented Vidyard as a tool for several of our clients to use for personal sales videos to targeted prospects. It is used by sales and marketing departments. We as the marketing agency direct the strategy for what to say in the videos, while the sales reps in our client's organization are the ones that actually record the videos. We then help with setting up the video in an automated email campaign.
- Vidyard makes it extremely easy to record videos. There's a browser extension that you can install and then at any time, you can click a record button and be off and running. The video automatically saves in the account and is ready to be used.
- Vidyard allows for a branded video player page, which creates a nice experience for the end viewer. As opposed to free tools that have clunky video players, Vidyard's is sleek, smooth, and customizable to your brand, even the URL.
- The ability to have a call-to-action in the video is a big game-changer that other tools can't do. It makes it easy to take someone to a page where they can contact you, or display any contact information right at the end of the video.
- Vidyard's user interface organization is rather confusing. There are parent and child accounts along with a folder structure, and some videos are available in one but not the other, or you'll record a video and expect it to be in one account, but it gets saved in another.
- While the individual user tracking was helpful sometimes, it didn't always work when we sent emails to several people at a time, expecting to be able to know if a specific user had viewed our video. In other words, it didn't always identify the viewers as well as we hoped or expected.
June 25, 2021
Vidyard: great for Sales teams of all sizes.
Vidyard serves as a way for our AEs and BDs in the sales org to reach out to folks and show the human side of our business. It is used by both the Sales and Partner Success team to introduce ourselves and services to our customers. It addresses the issue of non-human interaction of email.
- Easy to use
- Great support
- Effective
- Confusing folder system.
- Hard to get cookies Right.
June 23, 2021
Great tool, loads of applications, minimum fuss
Lots of uses - how long is a piece of string... It's great for all parts of the sales process: prospecting, meeting summaries, proposal wrap-ups, etc. My favorite use is instructional videos - how to. When someone asks a question a video is much quicker and easier to send and digest
- Ease of recording videos.
- Ease of sharing videos.
- Adaptability.
- The way things are named - videos/players, etc can get a bit confusing.
June 23, 2021
Making video so easy that it's the first thing you do. Vidyard enables you to go video-first.
We use Vidyard across our whole organization. Our Marketing team uses it to publish, manage, and analyze all of our videos in our inbound marketing campaigns, from our website, social channels, and email marketing. Our sales team uses it to create personalized outreach videos to new leads and to send follow-up videos to prospects they are working with. Our service team uses it to send welcome videos to new clients, and explainer videos for new tools or campaigns we build for our clients. Our consultants use it to reinforce the training sessions they deliver to our clients. Our ops team uses it for internal communications to explain new or changed processes.
Like everyone else in the world right now, video is the primary method of communicating. For 'synchronous' video we use Zoom, for everything 'asynchronous' it's Vidyard.
Like everyone else in the world right now, video is the primary method of communicating. For 'synchronous' video we use Zoom, for everything 'asynchronous' it's Vidyard.
- Ease of use. It's immediately available straight from your desktop via Chrome. If it's faster to say it than type it, we use Vidyard.
- Show engagement. We get immediate alerts when the videos are being watched and re-watched. We regularly see Sales Outreach videos being re-watched more than 10 times. Great lead signals!
- The support from the people at Vidyard is great too. Michael has built a great company of really helpful and friendly people.
- The partner team engagement from Vidyard is really valuable, in terms of product positioning help, marketing and sales support, and technical support.
- We are quite demanding, so the things we'd like to see improved are more about the roadmap of things we are hoping will be possible soon rather than faults. The recent upgrade to the back end has solved any gripes we've had so far.
- To get the cookie tracking right (so you can see who is watching and when) means you've got to follow the right steps for adding the video to outgoing emails. It's possible to get it wrong and mess up the tracking.
- I once lost a video recording that I did in the mobile app which was infuriating. Simple fix, record the video using your phone's camera app, and then upload it in the mobile app.
June 22, 2021
Vidyard: the only choice for Enterprise SaaS video
Score 10 out of 10
Vetted Review
Verified User
We use Vidyard and GoVideo for several use cases at RouteThis:
- Marketing uses it to host videos that capture leads and data on inbounds
- Sales uses it to send personalized videos to leads inside emails
- Product and support uses it to create how-tos and answer questions customers have
- Internally I also wish to use it in future to shoot quick internal videos and to give internal product updates
- Easy to host video and customize the look of the player
- Easy to integrate/embed video onto your websites
- Top-tier lead capture an analytics on video watching
- With the GoVideo product, shooting a video with product screen captures is easier than with any other software
- Amazing customer support
- Backend user interface is a bit cumbersome
- If you use the Vidyard hosting pages they aren't very customizable
June 22, 2021
Vidyard for Sales
We use Vidyard on the sales team for sending personalized videos to our prospects. It helps to set yourself apart from the noise and really allows you to stand out in the inbox. It's much faster than writing a long email, you get to track engagement, and most importantly, it makes your outreach more human. Helps the collective team book more meetings.
- Engagement tracking
- Personalized outreach
- Easy UI
- Cost effective
- Would be great to integrate with CRM or outreach
- More options for editing the video after recording
- More customization for intro
August 28, 2020
Vidyard is good stuff for Hubspot users
It addresses the problem of potential prospects not opening emails. By having a video, it entices them to be curious about what the subject of the email might be. It's currently being used just in the Sales department. I have my in-house marketing person help with the overall presentation style. The big yard itself is being used by Sales.
- Support
- Ease of use
- Marketing ideas
- Uniqueness of presenting a video within an email with an enticing repeating motion.
- Working with Safari.
- More Apple/Mac friendly
- Integration with Outlook for Mac.
Vidyard is being used in 2 main ways. The first is for outbound sales to show how our product is being used. The second is to show how our customers can use our product. A lot of troubleshooting is done this way and we are able to show exactly how we can fix something.
- Chrome extension works really well.
- Easy to share videos with others.
- The Web Application has an easy to use UI.
- Sometimes the video takes a long time to render.
- The UI is nice to look at, but can be a bit confusing.
- The Chrome extension has more functionality than the web application.
July 06, 2020
Vidyard Review
Vidyard has been a very interesting tool that grew on me over time. You want highly personalized emails. Nobody opens or reads the generic templates anymore. Most of them are caught by spam filters before they even get to the prospect. Vidyard is different in that it provides a hyper-personalized message to your prospect and/or client. At first, I was a bit shy about using the video platform, but after a while, I got really good at it. It was like having your own small VLOG. I was sending out personalized messages with the client's name, up to 20-25 per week. My teammates and colleagues were doing the same. We tracked the open rates and they went through the roof. People were responding even if they weren't interested, and most commented on going the extra step. Vidyard was used by everyone on the sales team and although sometimes, we wouldn't make videos every day (meaning we had to cram them all in the next day), it turned out to be a benefit in the long-term. Vidyard addresses the cold-shoulder problem. It breaks the ice. It reminds you that there is a human on the other side and not a robot sending you that email.
- Vidyard breaks the ice.
- Vidyard is hyper-personalized.
- Vidyard reminds prospects you're human.
- Vidyard helps practice your VLOG skills.
- Vidyard enhances your creativity.
- More analytical tracking features
- Ability to write text over videos/edit videos
- More videos shared from the users community
We have been using Vidyard for over 2 years. Without a doubt, it has made one of the most significant impacts to our company of any part of our tech stack. Obviously the current pandemic has accelerated the need for video across many industries but for over 12 months before this, we had discovered that you could scale marketing and sales activity whilst humanizing the process. Being able to summarise an entire sales prospecting call into a 2 min video whilst conveying the personality and emotion of the salesperson allowed supercharged our sales. Within 3 months we had booked 400% more meetings with prospects.
It also saved us a huge amount of time on the marketing and implementation teams, especially with training. The team is able to quickly demonstrate situations on screen and send across recordings to clients. Again a massive time saver and great for customer experience.
The only negative I would say is that we use it through HubSpot which improves the UX. The backend experience using the Vidyard standalone platform needs a bit of work as it’s clunky. Being honest the results make it worth the pain!
The only negative I would say is that we use it through HubSpot which improves the UX. The backend experience using the Vidyard standalone platform needs a bit of work as it’s clunky. Being honest the results make it worth the pain!
- Humanizing the sales process with video prospecting
- Helping teams demonstrate use cases to clients
- Helping internal teams synchronize meetings
- The backend is clunky and time-consuming to organize.
- When filming on full screen sometimes the configuration window won’t disappear which means wasted time.
We use Vidyard to distribute and track views of professionally produced explainer videos. We also use Vidyard to create and share personalized web portal demonstrations and sales outreach introductions. The tracking helps us understand the impact of various marketing campaigns and also helps with sales cadence because we gauge interest and engagement based on the number and length of video views.
- Video sharing with tracking
- Email integration
- Demo creation with voice over and embedded webcam.
- The video creation tools could be more flexible.
- Support could be more comprehensive and timely.
- Analytics can be a bit delayed.
June 27, 2020
Great product to engage prospects using emails
We have been using Vidyard this year to support our sales process. We use it to followup on our downloads and in our sales cadence to engage potential customers. Our goal was to get more engagement in our emails by using video so we can start the conversation. The average opens and clicks have been very high.
- Easy to make a video.
- Quick to make a video.
- Chrome plugin makes it easy to launch and use.
- Web interface usability is clunky.
- Not sure how accurate the reporting is.
- The web interface is not as intuitive as it should be.
June 25, 2020
Client success made easier with Vidyard
Vidyard is being used by all sales reps and account managers to gain new clients and update our current clients on a more intimate and personal level. We love the ability to use animated thumbnails in our emails that we send out to encourage our clients to watch the video as well as the tracking feature. We can know if our clients or potential clients have watched the video and how much of it they actually watched, which helps with accountability.
- Tracking views: To hold viewers accountable and remind them to watch if they haven't or vice versa.
- Customization: Being able to add titles to make the client know and feel that we made the video for them specifically.
- Thumbnails: The ability for them to be animated and not a static image is a game-changer. Movement in the thumbnail entices the viewer to watch it.
- Sometimes hard to find a video that another team member made or an earlier video that I made. Back-end organization
- Unlimited storage without having to go in and delete content to free up space.
- Timer feature at the bottom so you know how long you have been talking or time limit feature with a pop-up notification if you need to wrap it up. Sometimes I can be long-winded.
June 24, 2020
Great Customer Service + Features
I wanted an easy and more secure way of sharing videos easily. I use Vidyard to onboard and welcome new clients and share how-tos.
- Easy to share videos.
- Very responsive customer service.
- Extension works well with Gmail and it is easy to insert videos.
- I do not appreciate that I sold a B2B solution when it was obvious it was not necessary.
- I think that the folders option in the backend is a bit confusing.
- The backend is a bit clunky - it is hard to edit videos and understand where things are.
It's being used as a sales tool. We use it to move deals from one stage to another, getting closer to the sale. Also, it is used to share information within the team such as announcements. Personally, I like to add a Vidyard video in my marketing campaigns to increase interactions.
- Connect with client.
- Reach multiple clients in a personalized way.
- Data is a problem, not clear.
- Interface is not user-friendly.
- Extremely expensive to mix to CRM.
June 18, 2020
Add personal touches to cold prospecting
I use Vidyard for pre-discovery call explanations. When a prospect books a discovery call with me, they get an email with a video of me talking about what to expect for our discovery call, demo, etc. I have also used it for some personalized outbound prospecting to put a face to the name on cold emails. I believe our marketing department uses Vidyard to host our website videos as well.
- Easy to quickly record a video.
- Video name can be customized per prospect.
- Ability to customize thumbnail post video is useful.
- Videos can be challenging to edit. The time increments when editing are not in 1-second intervals, and you don't know if you have edited properly until after you have saved the edit. It can lead to some hassles and headaches.
- The first 3 seconds of the video are used for the GIF in the thumbnail. This is really awkward if you are just waiving silently for the first 3 seconds of the video. The ability to add a gif thumbnail after the video is done would be really nice.
- Back end UI/UX could use a bit of work as far as creating a more user-friendly interface. It isn't a big deal, but just a bit clunky, and I am sure it will get better over time.
June 17, 2020
Great Video Tool
We are using Vidyard primarily with our Sales team to reach out to prospective customers. It gives us the opportunity to connect with prospects in a more personal manner rather than a phone call. Additionally, it saves our team time by allowing them to record messages rather than type our a long email.
- Our team members like that it is easy to create videos right off the cuff and put them directly in emails.
- The interface is very easy to use.
- The analytics are very helpful and help our team determine who is engaged in the process.
- The ability to put calls to action in videos or below videos makes it easy to move prospects down the funnel in a natural way.
- The difference between team accounts and individual accounts is a bit confusing.
- The inability to download videos with the free version is a con.
- You can't trim the middle of videos, only the beginning and end.
November 13, 2019
Vidyard - Great Entry Point for Better Video Marketing
Our marketing and sales departments both use Vidyard. Marketing uses it to host the majority of our videos so that we can monitor how far our prospects get into our video content and our sales team uses it to record and share quick demos for prospects on certain software functionality. Marketing is also able to trigger campaigns through our Marketo integration based on how far a prospect has made it through a video.
- Vidyard is great for what you end up paying. It delivers no frills service but you get the main features like attention tracking, ctas, etc.
- There is a very robust user community that you can always go to for ideas.
- Our sales team has made great use of the GoVideo feature where they can just quickly make a video of their screen. It's great for responding to off the cuff questions about our product.
- The back end of the system is not very user friendly. We've been using it for years and still get confused about where we are in the interface.
- The downloadable analytics are really lacking and it can be difficult to pull pretty standard reports.
- How they calculate total number of videos in your account is frustrating, as, because of the way you have to set up your players, videos often get double counted.
October 03, 2019
The Video Marketing Software you Need
Vidyard is the tool everyone needs that is serious about video marketing. Features aside, Vidyard is the best platform to implement if you have videos that help showcase your services or products, allowing you to see when, what, and for how long prospects are engaging with your video content. The age of relying on YouTube and Vimeo are over, you need to get serious about how your videos are actually being “received” by your prospects. It’s not about production value and how great your video looks, it’s about if your video is actually working to make you money, and Vidyard helps deliver that visibility.
- Customer Service: Their team is here to help solve challenges, keep you up to date on software/feature updates, and win with video.
- Features: Their tools are robust, and their bolt on features consider the intangibles on your brand and how you can easily push your video content in your digital marketing stack.
- User Experience: Their tool set can seem a bit daunting/challenging until you spend the time inside of the software. I think there is room to improve the user experience of the toolset in admin/option areas.
September 20, 2019
Vidyard and ViewedIt makes life easier
Our sales, marketing, and even our support teams are using Vidyard to help with customer questions about how to use the product, create content around how to use the product, and to just send a little personalized message to a prospect or current customer. We're able to keep track of whether or not the person viewed the video and how much of it they watched which is especially useful for our outbound prospecting efforts and figuring out what works and what doesn't.
- It's easy to use.
- The integrations with Gmail and SalesLoft are HUGE for me and our team.
- It helps create a brand around myself and my prospects and customers can see that I am a real person.
- Being able to edit a video can get confusing at times.
- The UI on the web app is not very user friendly.
September 10, 2019
Vidyard is GREAT for sharing Sales/Customer Videos!
Vidyard is being used across our Global Sales organization and at individual department levels. It's primarily used to create & share customer enablement videos (Product Demonstrations, Customer Success Stories or other Product Marketing content).
- Simple video player with single or multi-video edit capabilities.
- Easy sharing of videos (public or private password-protected).
- Analytics around video views & Impact.
- Faster upload & encoding speeds.
- Weekly summaries of video impact/impressions would also be helpful.
March 19, 2019
Great for explaining complicated features
Score 10 out of 10
Vetted Review
Verified User
Sale uses Vidyard a bit at our company (certain people more than others) but I use it in Customer Success. It's is wonderful for getting into to our clients quickly and in a way that is easy to understand. I used to use emails and screen grabs and arrows and then text descriptions of what they needed to do but this way I can just record a 1-minute screen share and explain how to fix their problem or use a feature etc. Some of our Support agents have started using it too.
- Super user-friendly and easy to use.
- Very fast and efficient.
- Great support.
- Being able to download and edit your footage.
- Being able to switch between views (your face, the screen, your face in a bubble on the screen) within a single video.
March 16, 2019
Vidyard Review
We are utilizing Vidyard to create a library of help videos for our users to find information/quick demos on how to use basic features of our software program. Currently, a few members of our Marketing and Tech teams are using this tool. It's been a fun tool to work with and we are continually finding new ways to use it.
- Easy to use.
- Integrates with HubSpot.
- Could provide more analytics.