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Vidyard

Vidyard

Overview

What is Vidyard?

Vidyard is an enterprise video platform built to turn viewers into customers with in-depth insights and robust integrations with different customer relationship management (CRM) and marketing automation platforms.

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Recent Reviews

TrustRadius Insights

Vidyard is a versatile video platform that has been widely adopted by various departments within organizations. Marketing teams rely on …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 31 features
  • Video link sharing (45)
    9.6
    96%
  • Video personalization (42)
    9.0
    90%
  • Per video tracking (43)
    8.9
    89%
  • Video analytics dashboard (43)
    8.0
    80%

Reviewer Pros & Cons

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Pricing

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Free

$0

Cloud
per month per user

Pro

$19

Cloud
per month per user

Plus

$59

Cloud
per month per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.vidyard.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Using Vidyard Rooms: Digital Sales Rooms Explained

YouTube

Vidyard for Sales Demo

YouTube
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Features

Video Marketing

Features related to using video marketing content, as well as marketing videos themselves.

6.4
Avg 7.2

Video Platform Integrations

Integrations between the enterprise video platform and other business applications.

7.5
Avg 6.3

Video Security

Features related to the security of an organization's content stored on an enterprise video platform.

8.6
Avg 8.7

Video Player

Features that support playing and watching video content that is hosted on the enterprise video platform.

8.3
Avg 8.4

Video Analytics

Features related to collecting and analyzing data around video streaming quality, viewer behavior, etc.

8.1
Avg 7.5

Video Hosting, Management & Storage

Features related to hosting, managing, and storing video content.

7.7
Avg 8.5

Video Engagement

Features to engage viewers around video content, particularly for live streams.

7.7
Avg 8.0
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Product Details

What is Vidyard?

Vidyard is a video tool built for virtual selling. It aims to make it easy to record and send videos that add a personal touch at all stages of the sales cycle–from prospecting to proposals. Backed by video analytics and integrations, Vidyard boasts users among thousands of virtual sales and marketing teams across the globe to help them generate more leads and close more deals with video.

Vidyard Features

Video Marketing Features

  • Supported: Lead generation
  • Supported: Video personalization
  • Supported: Video SEO
  • Supported: Integration to Marketing Automation

Video Platform Integrations Features

  • Supported: Integration to Salesforce.com
  • Supported: Integration to Marketo
  • Supported: Integration to HubSpot

Video Security Features

  • Supported: Video access controls
  • Supported: User management
  • Supported: SSO support
  • Supported: Password protection
  • Supported: Video link sharing
  • Supported: Embed restrictions
  • Supported: Internal video
  • Supported: External video

Video Player Features

  • Supported: Player customization
  • Supported: Embedded videos
  • Supported: Video quality / Bandwidth controls
  • Supported: Mobile compatibility

Video Analytics Features

  • Supported: Streaming quality reports
  • Supported: Per viewer tracking
  • Supported: Per video tracking
  • Supported: Video analytics dashboard

Video Hosting, Management & Storage Features

  • Supported: On-Demand video
  • Supported: Live streaming
  • Supported: Video upload & format support
  • Supported: Video portal
  • Supported: Video downloads
  • Supported: Video editing
  • Supported: High definition support
  • Supported: Closed captioning / Transcription

Video Engagement Features

  • Supported: Video comments

Vidyard Screenshots

Screenshot of Sales videos can be recorded or sent from a browser, desktop, or phone to connect, convert, and close for virtual selling.Screenshot of Screen recording can be used to deliver effective product demos, presentations, and proposal walkthroughs that build buyer consensus across the full sales cycle.Screenshot of Detailed video analytics show who’s watching and for how long, to help prioritize and personalize a sales strategy. Measure how each team member is performing with video.Screenshot of CRM integrations push video view data to lead and contact records. Use viewing data to surface high-intent leads, and measure videos’ impact on pipeline and revenue.Screenshot of A link can be added as an in-video call-to-action that drives buyers to next steps– from providing additional resources to booking a meeting right from the video.Screenshot of From sales engagement platforms, to CRMs, to marketing automation systems, Vidyard is integrated into the tools teams are already using every day.Screenshot of Bring stakeholders and resources together in one collaborative space with Vidyard Rooms. These digital sales rooms help you open doors and close more deals.

Vidyard Videos

"Assignment Selling", video prospecting, video messaging, VSL (video sales letter), and any other terms and names it may go by - is using personalized video to improve your sales cycle. In this video produced by the TrustRadius team, learn why Vidyard is one of the best tools for video prospecting and VSL

Watch 3-MINUTE DEMO. How to record and send sales videos to connect, convert, and close—all while remote.

Watch VIDYARD FOR SALES. How Vidyard helps sales reps connect with prospects, qualify more leads, and close more deals.

Vidyard Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported LanguagesEnglish

Frequently Asked Questions

Vidyard is an enterprise video platform built to turn viewers into customers with in-depth insights and robust integrations with different customer relationship management (CRM) and marketing automation platforms.

Loom, Drift, and Wistia are common alternatives for Vidyard.

Reviewers rate Video link sharing highest, with a score of 9.6.

The most common users of Vidyard are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(326)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Vidyard is a versatile video platform that has been widely adopted by various departments within organizations. Marketing teams rely on Vidyard to easily find and send product videos to prospects through email and landing pages, while also using it as a central video content management system for syndication on websites and third-party channels. The software also serves as a hosting platform for marketing and product videos, allowing for optimization and tracking of viewer engagement. With Vidyard, the Marketing and Product Marketing departments can effectively connect with their audience by sharing customer stories and controlling the video experience with features like video gating, live streaming, and video playlists.

Sales teams have found value in Vidyard's ability to share demos or product walkthroughs throughout the sales process. The software enables personalized outreach in sales emails, where users can record themselves going through prospects' LinkedIn or company pages to highlight reasons for a good fit, increasing the chances of a successful connection. Additionally, Vidyard's integration with SalesLoft allows users to capture prospects' attention in emails by inserting animated gifs. Sales teams also leverage Vidyard for creating quick personalized videos for sales emails, with real-time analytics providing valuable performance insights.

Vidyard extends its benefits beyond just marketing and sales. Customer Success departments rely on the platform to save recordings of online meetings, webinars, video training material, and online training sessions, facilitating easy sharing with customers. It has become an integral tool for internal communication as well, offering effective solutions for documentation, IT walkthroughs, solution walkthroughs, and client touches.

Overall, Vidyard enhances marketing efforts by enabling personalized video communication, explaining complex concepts, connecting with potential customers, and providing valuable analytics to measure effectiveness. While some users have reported negative experiences related to technical difficulties on cell phones and poor customer service, many others have praised the platform's usability, clean UI/UX design, and its impact on humanizing the sales process.

  • User-Friendly Interface: Users found Vidyard's interface easy to use and navigate, making it simple to store and access past videos. Several reviewers specifically mentioned how the user-friendly interface eliminated the need for extensive training.

  • Excellent Customer Support: Users praised Vidyard's customer support team, emphasizing their dedication and helpfulness. Many users mentioned having a positive experience with Vidyard's customer service and support team, highlighting their commitment to helping customers succeed.

  • Seamless Integration with Software Platforms: Users appreciated the seamless integration of Vidyard with various software platforms, enhancing digital marketing efforts. Multiple reviewers specifically mentioned how Vidyard integrated well with marketing automation and CRM systems, making it easier to manage video content in conjunction with other tools.

User Interface: Many users have expressed frustration with the clunky and non-user-friendly user interface of Vidyard. They have found it difficult to navigate, specifically mentioning challenges with naming conventions and the lack of automatic saving in certain areas.

Video Editing Tools: Users have described the video editing tools within Vidyard as confusing and not intuitive. Some users also mentioned difficulties with managing videos in bulk and the need for HTML/CSS knowledge to use certain features.

Integration Issues: Several users have criticized Vidyard's integration capabilities with other platforms such as HubSpot and Salesforce. They feel that the integrations do not provide sufficient analytics and functionality, while also mentioning issues with compatibility. Additionally, users have expressed a desire for a more robust mobile app from Vidyard.

Users have made several recommendations based on their experiences with Vidyard. First and foremost, they suggest trying the screen record tool and using Vidyard for lead generation. Additionally, users recommend customizing the sharing page beyond just the logo and organizing videos into files for easier access. It is also advised to be cautious about the capabilities of the integration and the depth of the integrations. Furthermore, users suggest involving the Sales/Rev ops team when considering Vidyard, not just sales. They also recommend paying close attention during onboarding to avoid spending extra time. It is suggested to watch helpful videos and webinars and utilize the support documentation. Users emphasize using Vidyard to stand out in email communications and appreciate its simplicity and time-saving benefits. They find Vidyard's features effective and powerful. Users also recommend getting started with Vidyard for digital marketing and live streaming purposes. Vidyard is considered a great tool for demos, descriptions, corrections, call outs, explanations, and increasing brand awareness. They suggest watching sample videos in a well-lit and quiet environment and engaging with prospects without scripting. Using Vidyard for email communications and various types of videos is also recommended. To fully leverage Vidyard's capabilities, users advise committing time to learn the platform like any other SaaS product. They find it beneficial for all team members, especially sales teams looking to build rapport and personalize interactions. Taking introduction courses and training on Vidyard is recommended, as well as reaching out to Vidyard's account and support team for assistance if needed. Lastly, users encourage investing time in making Vidyard work for your business.

Attribute Ratings

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
Brittany Cooper | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Vidyard is a daily tool used within our Customer Success Department. Whether it's sending how-to videos for customers, welcome videos, or even conference videos--we love the platform.
  • Provides video analytics.
  • Can customize videos.
  • Easy storage and access to past videos.
  • Can upload external videos and generate new videos.
  • Inform me of product releases/new features.
  • Categorize videos based on content.
  • Integrate with other systems.
Anytime a customer wants to learn how to navigate our software, we send a Vidyard. We use Vidyard to create welcome videos for customers going through the onboarding process. We also use Vidyard to create knowledge base articles/videos.
  • Analytics
  • Ability to generate links for videos.
  • Ability to add scripts, links, etc., to the video content.
Video Marketing (4)
77.5%
7.8
Lead generation
50%
5.0
Video personalization
100%
10.0
Video SEO
80%
8.0
Integration to Marketing Automation
80%
8.0
Video Platform Integrations (1)
90%
9.0
Integration to HubSpot
90%
9.0
Video Security (5)
90%
9.0
Video access controls
80%
8.0
User management
80%
8.0
Video link sharing
100%
10.0
Internal video
90%
9.0
External video
100%
10.0
Video Player (4)
67.5%
6.8
Player customization
90%
9.0
Embedded videos
80%
8.0
Video quality / Bandwidth controls
100%
10.0
Mobile compatibility
N/A
N/A
Video Analytics (4)
95%
9.5
Streaming quality reports
100%
10.0
Per viewer tracking
100%
10.0
Per video tracking
100%
10.0
Video analytics dashboard
80%
8.0
Video Hosting, Management & Storage (2)
90%
9.0
Video upload & format support
100%
10.0
Video portal
80%
8.0
Video Engagement
N/A
N/A
  • Helps provide continuous education for our clients-- e..g retention increases.
  • We can use it to grow our customers via webinars and video links.
I haven't used any other video recording tool platform.
40
Various departments use Vidyard. Marketing uses it to record webinars and for promotional videos. Our Customer Success Team uses it to screen record and share best practices, new features. Our School Support Team uses it for knowledge base articles and to communicate best practices on how to navigate the platform itself.
4
We boast a dedicated team of approximately 4-5 experts who specialize in providing top-notch Vidyard support. Operating across various departments, we have strategically appointed Administrators who play a pivotal role in streamlining the user experience. These skilled individuals are responsible for orchestrating the seamless creation of user accounts, managing permissions, and expertly assigning videos to specific folders.Our team members exhibit an impressive array of skills that include managerial acumen, commitment to precision, and he ability to take initiative. This combination of proficiencies ensures that our Vidyard support team operates with unparalleled efficiency and effectiveness, ultimately delivering exceptional experiences to our clients.
  • Communicating new features to clients
  • Creating "how-to" instructional videos for clients
  • Uploading and storing recorded webinars
  • Training videos and collateral for customers
  • Upload recorded videos to store in one place
  • Create videos for internal announcements ( e.g. staff updates, process updates)
  • Record welcome/introductory emails for Account Managers
  • Store all-staff meeting recordings
  • Marketing email collateral videos
  • Utilize videos to include in our product
Vidyard has truly become an essential part of our organization. It's useful for our day to day communication internally amongst departments and externally with our customers. This platform has allowed us to create knowledge base articles, training portals, webinars and communicate effectively with our customers. We receive raving feedback from customers on how helpful the videos are that they receive. We also like the ability to view metrics, insights, etc. of the videos. Always allows us to pivot accordingly based on the feedback we receive.
No
  • Scalability
  • Integration with Other Systems
  • Ease of Use
Since this platform is used across many departments (Marketing, Sales, Customer Success) in our organization, the ease of use was the most important factor. The ability to roll out a product across multiple departments is always a challenge, so we desire for the adoption to be easy and seamless. Vidyard has exceeded those expectations.
I wouldn't really change anything. The rollout was efficient and easy for our teams that use the software. I would love to see more of how other customers use the software for their business. It would give us more ideas on how to grow, expand and be creative in how we use it on a daily basis.
  • Implemented in-house
No
Change management was a small part of the implementation and was well-handled
In hindsight, a phased implementation approach would likely have yielded greater benefits. Our journey was marked by an on-the-fly learning curve, revealing that the implementation process could have been optimally structured across multiple sessions rather than a singular endeavor.By breaking down the implementation into distinct phases, we could have harnessed the opportunity to absorb and integrate lessons learned from each stage.
  • Overload on information at one time
  • Learning key features after implementation
  • Recognizing limited product features we thought were available
On the whole, the implementation process can be deemed successful, although there are areas within our organization where room for improvement exists. In retrospect, I see the potential for enhanced outcomes by implementing a more strategic approach. Moreover, gaining a clearer grasp of the software's limitations from the outset would have been immensely valuable. By recognizing these boundaries early on, we could have tailored our strategies to work more effectively within the software's parameters.
  • Online Training
  • No Training
The training experience proved to be tremendously valuable. Our dedicated representative exhibited an exceptional level of helpfulness and patience as she skillfully addressed all of our inquiries. Notably, she went beyond merely answering questions, providing us with a wealth of resources and sharing best practices that are pivotal for our success in utilizing the software.Her guidance transcended the boundaries of a conventional training session, empowering us with insights that extend far beyond the immediate.
The online training experience proved to be incredibly valuable. Our dedicated representative demonstrated exceptional patience and unwavering support in addressing our queries and requests, which greatly contributed to our learning process. Their guidance was pivotal in helping us navigate the intricacies of the training, ensuring that we absorbed the material effectively.
I had the opportunity to undergo online training, although I must note that the product can indeed be navigated and learned without formal training. However, based on my experience, I wouldn't wholeheartedly recommend this approach to others. Instead, I'd advise opting for a certain level of training to ensure a more comprehensive understanding.While the product's intuitiveness allows for self-guided exploration, structured training can provide a deeper dive into its functionalities and features.

find the current state to be adequately balanced. While I do harbor a wish for supplementary features, the product's existing functionality is commendable in accomplishing its intended tasks. Its capacity to effectively fulfill its primary purpose is evident, although I envision the potential for added features that could elevate its capabilities even further. In essence, the product's performance is satisfactory, yet the prospect of enhancements remains tantalizing.
It would be quite advantageous if videos could be stored across multiple folders concurrently. At present, once a video is transferred to a particular folder, it becomes confined solely to that location. However, envisioning a scenario where videos could seamlessly exist in multiple folders simultaneously presents a compelling proposition. This enhanced functionality would afford us greater flexibility in organizing and accessing our content, aligning with the dynamic and interconnected nature of our operations.
No, I think that pretty much sums up my feedback not he configuration piece.
I recently just contacted Vidyard Support for the first time a few days ago. I got a response back within 24 hours.. but I haven't heard back since on my request. Ideally it'll be great to get more frequent responses. Today, I had a chat session with their Support Team on another issue. It wasn't really resolved either.. So hoping for quicker and helpful service in the future.
Presently, our organization hasn't felt the need for premium support, primarily owing to the software's inherent user-friendliness and the swift integration it underwent within our operations. The seamless nature of our adoption journey, coupled with the intuitive design of the software, has minimized the necessity for elevated support levels. However, as we continue to evolve and explore avenues for further optimization, we remain open to the prospect of embracing premium support in the future
No
Regrettably, my interactions with the product's support have yet to transcend into the realm of exceptional assistance. Limited to just two instances of engagement, my concerns have yet to find resolution, casting a shadow on the overall support experience.These encounters have underscored the need for a more comprehensive and effective support mechanism that can swiftly address issues and bring about timely solutions.
The product stands as a testament to user-friendliness and seamless adoptability, ushering in a transformative shift in how we engage with our valued customers. Its intuitive design and straightforward interface have dismantled barriers to entry, allowing us to swiftly embrace its functionalities. It has sparked a revolution in how we connect, engage, and serve our clientele, fostering a more meaningful and impactful relationship.
  • Ability to add the extension to web browser
  • Ability to make edits to videos
  • Ability to record different tabs or screens
  • Ability to customize intro banner
  • Ability to switch between different tabs to record
  • Ability to cut videos or make edits
The product exhibits an exceptional degree of scalability, accommodating diverse usage scenarios across various departments within our organization. This remarkable flexibility has enabled us to harness the software's potential in ways tailored to the unique needs of each team.In particular, the impact on our communication efforts with both potential and existing customers has been truly transformative.
Absolutely, the unpredictable nature of technology always keeps us on our toes. However, I'm pleased to share that my experience with Vidyard has been remarkably consistent and reassuring. To date, I haven't encountered any instances of service outages. This unparalleled reliability and dependability have instilled a high level of confidence in the platform, making it a stalwart companion in our digital endeavors. While the tech landscape can be uncertain, Vidyard's track record of steadfast performance has truly set it apart.
The integration process has been remarkably smooth, devoid of any issues that might hinder our workflows. In fact, our experience with Vidyard as a whole has been notably free from obstacles. While there are certain features we desire and envision for the platform, it's worth noting that its unwavering dependability remains a constant.
  • SalesForce
  • Chrome/Edge
The process was impressively streamlined, characterized by its remarkable ease. A plethora of comprehensive resources were readily accessible, guiding us through each integration step with a meticulous approach. These resources played an instrumental role in ensuring our success by offering clear, step-by-step guidance throughout the integration journey.
  • ChurnZero
I'm not sure but our department is switching CRM systems.. It would be great to see if the platform syncs with ChurnZero.
  • File import/export
To date, we've been thorough in our assessment and implementation, ensuring that no other elements essential to our department's operations have been overlooked. Our meticulous approach has encompassed a comprehensive review, leaving no crucial components unaddressed. This diligence underscores our commitment to maintaining a cohesive and well-rounded operational landscape, where each vital aspect is acknowledged and integrated seamlessly.
The integration process is remarkably straightforward, making the incorporation of this solution into our systems a breeze. The provision of well-crafted resources has proven invaluable in facilitating seamless integration across a multitude of systems. These resources not only simplify the technical aspects but also empower us with the knowledge needed to connect the dots effectively.
The availability of a comprehensive list detailing the systems that integrate seamlessly with the platform would undoubtedly be a valuable asset. This resource would serve as a guiding beacon, providing clarity on the compatibility of various systems with the platform. Armed with this information, we could make well-informed decisions, ensuring that our integration efforts are targeted and efficient. Such a curated list would not only streamline our decision-making process but also minimize the potential for compatibility issues down the line.
While my personal involvement in the vendor's sales process was limited, I've gathered insights from those who did engage with them. It appears that the consensus echoes a sentiment of ease when it comes to implementation. Feedback from colleagues suggests that the process was straightforward and streamlined, aligning with the notion that the vendor's approach promotes simplicity.
Similarly to the earlier query, my direct involvement with them was limited. However, drawing from the feedback I've gathered, it's apparent that the post-sale process unfolded with remarkable smoothness. Reports from those who engaged directly with the vendor underscore a sense of seamlessness in the transition from sales to subsequent stages.
Engaging in this particular aspect of the purchase process was not within the realm of my assigned responsibilities. My role didn't encompass involvement in these specific tasks or decisions at that juncture. However, I'm open to sharing insights on other facets of the purchase process or addressing any queries you might have regarding my expertise and experience.
No, from a holistic perspective, the process seems to have unfolded with remarkable smoothness. This sentiment extends not only to the initial purchase but also to the subsequent task of procuring additional seats or licenses, which has proven to be an effortlessly navigable experience. This consistent ease of interaction, both during the initial purchase and subsequent expansions, is a testament to the user-centric approach adopted by the platform. It reinforces the notion that user convenience is at the forefront of their design and operations, contributing to an overall positive engagement.
No
  • Ability to add closer banner
  • Ability to integrate with more systems
  • Ability to add actions to the videos
  • More integrations
  • Ability to enhance the intro banner
  • Ability to add an outdo banner
No
No
Jon Mazza | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Our sales, marketing, and even our support teams are using Vidyard to help with customer questions about how to use the product, create content around how to use the product, and to just send a little personalized message to a prospect or current customer. We're able to keep track of whether or not the person viewed the video and how much of it they watched which is especially useful for our outbound prospecting efforts and figuring out what works and what doesn't.
  • It's easy to use.
  • The integrations with Gmail and SalesLoft are HUGE for me and our team.
  • It helps create a brand around myself and my prospects and customers can see that I am a real person.
  • Being able to edit a video can get confusing at times.
  • The UI on the web app is not very user friendly.
It works best for me towards the end of an email Cadence with SalesLoft. It also works great when we make a quick, cool video before a conference. It gets people to recognize us and even want to meet up with us.
I like to keep a video thumbnail in my email signature to help me stand out as well.
If I could do more with editing videos inside of their web app I'd give it a 10.
Video Marketing
N/A
N/A
Video Platform Integrations
N/A
N/A
Video Security
N/A
N/A
Video Player
N/A
N/A
Video Analytics
N/A
N/A
Video Hosting, Management & Storage
N/A
N/A
Video Engagement
N/A
N/A
  • It's help with getting meetings at conferences and increased my response rates on emails when I use it.
  • Customers love that if they have a question on how to use something I can just send them a quick video showing and explaining exactly how to use it.
It was simple to implement through Google Chrome. Just had to download the extension and we were off making videos and adding them to SalesLoft and Gmail emails. I like how easy it is to make a video by just clicking on the little green alien robot thingy. Can't get much easier.
They're always pretty quick to help us out if we've had any issues. We've had a bunch of feature requests that would seem to be no-brainers to us to add to the product that we've never seen come to fruition so I wish they would take requests a little bit more seriously.
  • CloudApp, Vimeo and Wistia
Vidyard is best for making quick videos to send to prospects while sharing your screen as well as your face. Cloudapp is great for internal use, taking screenshots and making quick GIFs. Vimeo and Wistia look like great tools to house all of the content we make in one central place that anyone can access.
12
Sales Development reps, Account Executives, Marketing, Support, and Customer Success all use Vidyard.
2
Our Marketing leader and the person in charge of Sales.
  • Making quick prospecting videos
  • To make training videos for customers and prospects
  • When we are having internal issues to make a video to send to our development team
  • We make fun videos to put on LinkedIn
  • We use it to screenshare our workflows with our product to show potential customers how awesome it is.
  • A place to house our content to create an online channel with all of the awesome stuff we do.
  • TO create a channel that can teach our prospects and customers how to create better content and put out more personalized outreach that resonates with people.
I'm definitely going to continue to use the GoVideo app but would want to look around to see if there are better alternatives to create higher quality content and videos for all to see.
No
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
  • Vendor Reputation
  • Existing Relationship with the Vendor
  • Positive Sales Experience with the Vendor
  • Analyst Reports
  • Third-party Reviews
We mostly went with Vidyard because of how easy it is to use and how awesome the team was when we originally made the purchase.
Probably wouldn't do anything differently. This was the best option at the time.
  • Implemented in-house
No
Change management was minimal
There was no real Change Management necessary.
  • No real significant issues. It was very easy to implement.
Implementation was simple. No more than a few minutes were necessary to get up and running.
  • Online training
Not much to it. Very simple setup
If you're just using the GoVideo app you could probably just figure it out yourself in a few minutes.
No
They are always happy to chat about how they use video and where they've been having success. It's always easy to get them to share info.
  • The Chrome extension makes it so easy to make a video whenever you want.
  • The SalesLoft integration is super helpful
  • The Gmail integration makes life easier
  • Editing a video is basically nonexistent. You can only cut the beginning or the end and this is a fairly new feature.
  • It's really difficult to save a video to edit it outside of the Vidyard web app.
No
Really easy to make simple and short videos. Probably the best tool out there for that but if you wanna make some quality content you might wanna look elsewhere. Also wish they had a mobile app.
Almost never have an issue. It's had a couple bugs here and there but it's very reliable.
It's there when I need it 99% of the time.
It's usually quick. Have to update it pretty frequently and some pages take a long time to load.
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