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Users have found value in using VC as a versatile survey tool for gathering consumer opinions and behaviors related to specific artists, …
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What is Alida CXM?
Alida CXM (formerly Vision Critical) is designed to enable users to listen to direct & indirect sources of customer feedback, perform automated actions on collected feedback and have complete visibility into key customer experience metrics so users can create exemplary…
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What is Alida CXM?
Alida CXM (formerly Vision Critical) is designed to enable users to listen to direct & indirect sources of customer feedback, perform automated actions on collected feedback and have complete visibility into key customer experience metrics so users can create exemplary customer experiences day…
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- Integrations
- Competitors
- Tech Details
What is Alida CXM?
Alida CXM (formerly Vision Critical) is designed to enable users to listen to direct & indirect sources of customer feedback, perform automated actions on collected feedback and have complete visibility into key customer experience metrics so users can create exemplary customer experiences day after day. Alida CXM offers a holistic customer experience platform that brings in both operational and experiential data, integrates this data with the tools to collect, understand and action customer feedback along with the ability to analyze data and monitor trends in one integrated solution.
Alida CXM Video
Vision Critical is Now Alida
Alida CXM Integrations
- Salesforce Sales Cloud
- SAP CRM discontinued
- Tableau Desktop
- Adobe Marketo Engage
- Zendesk Suite
- Calendly
- The Okta Identity Cloud
- Klaviyo
- Veeva CRM
- AppDirect Monetization Suite
- Campaign Monitor by Marigold
- monday.com
- Oracle PeopleSoft HCM
- Intercom
- ServiceNow Customer Service Management
- Twilio Segment
- Squarespace
- Pipedrive
- Oracle Fusion Service
- Sugar Sell (SugarCRM)
- Oracle Siebel CRM
- Freshservice
- Freshdesk
- ADP Workforce Now
- NICE CXone
- SAP SuccessFactors
- New Relic
- Wufoo
- Mailchimp
- Namely
- Salesforce Marketing Cloud
- Agile CRM
- Adobe Commerce (Magento Commerce)
- Adobe Experience Cloud
- Microsoft Dynamics 365 ERP
- Virtual Incentives
- Hubspot
- Qualtrics XM
- Momentive (SurveyMonkey)
- BMC Remedy
- Epicor
Alida CXM Competitors
Alida CXM Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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(15)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Users have found value in using VC as a versatile survey tool for gathering consumer opinions and behaviors related to specific artists, music, and potential marketing opportunities. This has proven helpful in planning successful product releases and obtaining specific feedback after recent launches. In addition to this, VC has been utilized by researchers to conduct regular tracking studies and fulfill ad-hoc requests from internal clients. The program's ability to quickly and cost-effectively field requests without the need for purchasing sample from third parties has been particularly appreciated.
The Sparq platform within VC has also allowed users to manage consumer insights communities and survey viewers on various topics such as programming, marketing, and advertising. Multiple researchers across different departments have benefited from the tool's accessibility for creating surveys and generating reports. One user shared their experience of gaining insights on new technologies in business and education by surveying community panels and generating revenue from sponsored surveys. Additionally, the product has supported clients in the entertainment industry by facilitating the building and maintenance of polished panel presentations. The feature allowing direct email communications with panelists has proven especially valuable in streamlining the process compared to standard company emails.
Flawless Cross-tab and Filtering: Users have consistently praised the dynamic report module's ability to cross-tab and filter data, with several reviewers highlighting this feature. This functionality has allowed them to easily analyze and manipulate data, providing valuable insights.
Versatile Export Formats: Reviewers appreciate the various export formats available in the report module, indicating that multiple users have found each format useful in their own way. The versatility and flexibility of these export options enhance the tool's usability for different needs.
Responsive Client Relations: Multiple users have commended the company's client relations, mentioning that they were always quick to respond to issues or provide additional help when needed. This responsiveness has contributed to a positive experience and efficient problem-solving for customers.
Clunky Survey Creation Process: Some users have found the process of creating a new questionnaire to be cumbersome, particularly when dealing with conditional factors in the logical flow. They have suggested that incorporating a visual representation of the logical flow and adding a description field for labeled areas would greatly improve the survey creation experience.
Non-Intuitive Survey Launch: Users have mentioned that launching a survey involves multiple steps that are not intuitive, especially when it comes to managing various dates. Simplifying these steps and making them more user-friendly would enhance the overall usability of the survey launch process.
Limited Customization Options: Users expressed their desire for greater customization options within Vision Critical's survey tool. They found it inconvenient that while some aspects of the product were customizable, others were difficult to modify. They also mentioned that making specific changes to meet their individual needs was often a challenging process.
Attribute Ratings
Reviews
(1-1 of 1)Companies can't remove reviews or game the system. Here's why
March 06, 2014
Excellent Survey and Panel tool
Score 9 out of 10
Vetted Review
Verified User
The company used Vision Critical as an online research tool. I was basically the only person using Vision Critical. It allowed our company to gain insight on new technologies in business and education by surveying our community panels. We created revenue from the sponsored surveys, and were able to use stats found in these surveys in publications.
- Very easy to learn. Everything is fairly intuitive.
- Great customer service. As I learned the software, I had lots of questions, ranging from survey methods to technological design questions, and Vision Critical provides a lot of online support, as well as personal support over the phone and online. They even created regular reports for us to show the health of our panels
- If you can see that you won't meet the number of responses you need, Vision Critical can help get your survey out to their very large panels and get your response rate up.
- Vision Critical easily integrates your panels/respondents and surveys into one tool - very manageable! You can easily see previous communications, surveys, newsletters, etc., and see response rates for certain segments, all in one tool.
- Some things on Vision Critical allow for customization, but other pieces seem cumbersome. Based soley on the survey piece of this software, I would rate it better than most basic online survey tools (surveyMonkey or Zoomerang), but not as customizable as some of the more advanced solutions (like Qualitrics)
- The tool in Vision Critical that allows you to see survey data and reports is unwieldy and complicated to use.
- Vision Critical has definitely lead to better customer service and allowed the company to give more to the customer than they expected, because VC is so efficient and easy to use.
- SurveyMonkey,Zoomerang,Qualtrics,Paper Surveys
Based on ease of use and having the most varied tools available, Vision Critical would be the best. Based on ability to higher response rates and increase engagement of respondents, Vision Critical would be the best. Based on ability to customize, Vision Critical falls short of advanced tools like Qualtrics, and completely customizable tools like paper surveys. The company chose VC because we weren't doing any really off-the-wall designs or surveys, and we wanted to be able to reach and engage with specific groups of consumers.
The company wanted to make signing up for the research panels easier by removing a step - so once a to-be panelist clicks that they are interested, they would automatically be enrolled in the panel. This is not standard practice, nor is it even close to how VC is set up out of the box. But, the support team worked with us to create new web pages, and new logic that worked behind the scenes to make sure this happened. VC met over the phone with different employees of differing levels at the company, including the president. They were always professional and prepared.