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Vivantio

Vivantio
Formerly VivaDesk

Overview

What is Vivantio?

Founded in 2003, Vivantio is a provider of customer service optimization software and solutions for B2B service teams. By combining enterprise-level software with the flexibility of a cloud-based solution, Vivantio provides a unified service management platform. The platform scales toā€¦

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Pricing

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Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttps://www.vivantio.com/pricing/

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $59 per month per seat
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Product Details

What is Vivantio?

Founded in 2003, Vivantio is a provider of customer service optimization software and solutions for B2B service teams. By combining enterprise-level software with the flexibility of a cloud-based solution, Vivantio provides a unified service management platform. The platform scales to meet the complex business needs of large, multi-site organizations, to optimize workflows across several departments including IT, operations and customer service.

The platform is specifically developed to meet and scale with the needs of growing B2B service teams. The service management platform contains features to help service teams in IT, Customer Services, Operations, HR, and Risk & Governance.

Vivantio Screenshots

Screenshot of Dashboard - Supports informed decisions with robust KPIs, analytics and reporting.Screenshot of Self-Service Portal - The portal can be customized to branding colors and specifics and make it easy and familiar for customers.Screenshot of Incident, Problem, Change, and Service Requests - Supports multiple ticket types to manage all types of requests and tasks, backed by industry proven frameworks and methodologies.Screenshot of B2B Customer Service Management - With native support for customer service teams, customers interactions can be managed within Vivantio. These include customer-specific SLAs, assets, support, requests, knowledge articles and custom self service portals to enhance the customer experience.Screenshot of Asset Management - Vivantioā€™s CMDB brings configuration information into one centralized location providing a complete view of products, systems, software and assets.Screenshot of Knowledge Management - Knowledge at the user's fingertips allows for quicker responses and improves the efficiency of support teams, freeing up resources to tackle tougher issues.Screenshot of Integration with existing tools for a holistic view of IT infrastructure, and personalized experiences for employees and customers.Screenshot of Vivantio's visual builder, which is used to build custom workflows.

Vivantio Videos

Service Management with Vivantio
šŸš— DriveTime, a nationwide used car dealership and financing giant, faced challenges due to their outdated IT Incident Management system. With a staggering 125,000 incidents annually and an inefficient software slowing them down, change was inevitable. šŸ’„ This case study desc...
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Wake Forest faced unexpected expenses and the need for a more efficient solution. David Cowan, the Security Technology Administrator, led the implementation of Vivantio's service management platform. This case study video explores the journey of Wake Forest University, highlig...
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Vivantio Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo
Supported LanguagesEnglish

Frequently Asked Questions

Founded in 2003, Vivantio is a provider of customer service optimization software and solutions for B2B service teams. By combining enterprise-level software with the flexibility of a cloud-based solution, Vivantio provides a unified service management platform. The platform scales to meet the complex business needs of large, multi-site organizations, to optimize workflows across several departments including IT, operations and customer service.

Vivantio starts at $59.

Zendesk Suite, Freshdesk, and Halo Service Desk are common alternatives for Vivantio.

The most common users of Vivantio are from Enterprises (1,001+ employees).

Vivantio Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)23%
Mid-Size Companies (51-500 employees)50%
Enterprises (more than 500 employees)27%
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Comparisons

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Reviews

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