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Flexible and scalable solutions: Users have found that AirWatch offers flexible and scalable solutions for organizations with corporately …
Workspace ONE Unified Endpoint Management (UEM)
Starting at $3.78 per device/per month
View PricingOverview
What is Workspace ONE Unified Endpoint Management (UEM)?
VMware acquired Airwatch in 2014. Workspace ONE is a Unified Endpoint Management (UEM) solution and is available in Standard, Advanced, Enterprise, and Advanced for VDI editions.
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Pricing
Standard
$3.78
Cloud
per device/per month
Advanced
$6
Cloud
per device/per month
Enterprise
$10
Cloud
per device/per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is Workspace ONE Unified Endpoint Management (UEM)?
Workspace ONE Unified Endpoint Management (UEM) Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
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Reviews and Ratings
(92)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
Flexible and scalable solutions: Users have found that AirWatch offers flexible and scalable solutions for organizations with corporately owned or BYOD programs, making enrollment easy with many different options. Several reviewers have mentioned this as a positive aspect of the platform.
Great customer service: Many users have been impressed with the great customer service provided by AirWatch. They have noted that the customer service has improved over the past year compared to other MDMs. This positive feedback from multiple reviewers highlights the strong emphasis on providing excellent support.
Enterprise application management: The enterprise application management feature of AirWatch has been praised by users for its usefulness. It allows for the deployment of applications under the app catalog and easy access for end users through their mobile devices after enrollment. This functionality has resonated with a significant number of reviewers, indicating its value in managing apps within organizations.
Cons:
- Excessive Email Communication: Some users have expressed frustration with the number of emails they receive from AirWatch, causing them to ignore important messages and resulting in a loss of productivity.
- Complex Report Generation Process: Several users find it challenging and time-consuming to generate reports in AirWatch. They suggest that the process should be made more user-friendly and intuitive for better data analysis.
- Slow Performance with On-Premises Solution: Users have reported experiencing slow performance issues when using AirWatch's On-Premises solution. This hampers their ability to efficiently access emails, manage servers, and synchronize contacts, leading to delays in workflow and decreased efficiency.
Attribute Ratings
Reviews
(1-25 of 25)Companies can't remove reviews or game the system. Here's why
December 21, 2022
Easy management of corporate devices through Workspace ONE Unified Endpoint Management (UEM
Workspace ONE Unified Endpoint Management (UEM is a unified solution used by our IT teams to deploy and manage apps on our enterprise machines, including our Macbooks and Windows Laptops, as well as Android and iOS devices on which we use corporate apps such as emails and chat communicators. Workspace ONE Unified Endpoint Management (UEM works nicely to help install, configure and update these apps.
- Works with all platforms - Windows, Mac, Android and iOS
- Protects devices against attacks
- Profiles and configuration can be easily changed remotely for all devices
- In case the device is lost, wiping out the device is also very easy.
- Onboarding new devices is not very intuitive
- Some programmatic ways should be provided to manage devices
- Installation of apps through the Workspace ONE Unified Endpoint Management (UEM master app is slower than the regular installing apps directly
December 17, 2022
Average Application with Useful Feature Set
I use it multiple times a week to look at device information to assist with investigations and management. We use this to manage our corporate deployment of Iphones and managed applications. Currently it is used only for corporate owned devices. Some of the application we use transmit patient data and we desire to fully manage those devices.
- Per app vpn
- mass management
- policy enforcement
- Logging any sort device data
- User experience in the console is not very intuitive
- Sometimes policies are not clear as to how to implement and what is ultimatley affected on the device. Lack of clarity
December 17, 2022
Quick Workspace ONE Unified Endpoint Management recap
Our search started with the need for a system to manage our mobile devices (security)policy wise.When we were researching solutions and their possibilities the search broadend to other features and a UEM solution instead of MDM. We decided to go with a solution that tightly integrates with our current IT suppliers and decided between Microsoft and VMWare. We mainly chose Workspace ONE Unified Endpoint Management because it had matured more as the Microsoft solutions at that time and was managable through one Pane of Glass. We used it to restrict our mobile devices with policies, deploy some standard app store apps and content locker to access internal fileservers.
- Integrate with on-premises applications and fileshares
- Restrict and manage mobile devices
- Connect to third party solutions like Samsung Knox.
- You need to install too many components on-premises
- The portal is not really easy to use
- The combination with other VMWare solutions is not simple
December 16, 2022
Workspace ONE Unified Endpoint Management (UEM - An ultimate Modern UEM for All Devices and Use Cases
We have been used VMware WorkspaceWorkspace ONE Unified Endpoint Management (UEM in our organization as we required to manage all our Endpoint from single window irrespective of Desktop, Laptop, Mobile Devices, IoTs, Wearables etc. and also with OS like Windows, MacOS, ChromeOS, Linux, etc. After the deployment we achieved the management of all the devices very effectively and it has been reduced our time, cost, boost the productivity and seamless user experience.
- Reducing the Cost
- Productivity
- User experience
- GUI needs to make simple
- Support for the Product
- Need to support more different devices
October 22, 2019
Powerfull Mobile Device Management Tool for all mobile Devices
Workspace One in combination with Airwatch is very powerful to manage all your corparted devices. You can set many setting for you iOS, Win10 or Android devices. SSO is possible. The installation is not easy at all. The Workspace One Console is needed for the login and it's connected with you local AD. You can configure 2 Factor Authentication if needed.
- Complet manage for IOS devices
- Better support experience for employees
- Separate Support Team from VMware and separate portal + community
- Easy to manage with knowledge
- Integration is not easy. (You will need help from VMware or consultant).
- Mostly in der Cloud (on prem possible but not recommended).
- Often that you miss features (iOS & Android).
- A lot of connectors that must be installed in your environment + Network settings.
Workspace ONE is used to manage our Android fleet throughout North America. The implementation allows us to manage access, deploy updated applications, remotely configure devices, and locate devices. This solution is being used by our entire organization and is a major part of allowing us to operate from day-to-day.
- Robust API.
- Through endpoint management offerings.
- Ability to implement quickly.
- Complicated UX/UI
- Additional SKUs for UEM functionality
- Inconsistent Support
- Feature Requests Difficult To Request and Follow-Up On
October 12, 2018
AirWatch...the product that will make you want to change careers
I used AirWatch at a previous organization. It was used by the entire organization. Its intention was to be an MDM, which once you get past the bugs. It mostly did its job.
- It does nothing particular well. If you need to manage a lot of different devices (e.g. iOS, Android, Blackberry) and you only want to do it with one MDM, it will do it, but it will cause you a lot headache along the way.
- The entire platform. It is riddled with bugs and horribly annoying to get fixed. During our upgrade planning meetings we would spend DAYS just reviewing their bug list to identify everything that would break within our environment.
- The UI is completely inconsistent making it difficult to do the simplest of tasks
- Their API would break from upgrade to upgrade causing major compatibility issues with our internal tools.
- It requires a massive on prem server infrastructure. 300% bigger than our other MDM which was much more reliable.
September 27, 2018
MDM made easy!
Stratix is a value added reseller of AirWatch and we provide professional services to our clients. I currently manage several clients' multi-instance SaaS environments. AirWatch is being used in these environments to support many different types of business and departments giving us scalable options to manage thousands of devices. The types of problems AirWatch solves for our clients range from mass deployment of apps and content to inventory and lifecycle management, to security and manageability of devices across the globe.
- Enrollment is a snap with many different options. This allows organizations with corporately owned or BYOD programs to bring devices under management in a flexible and scalable solution.
- Deployment of apps-AirWatch makes deploying apps across your organization simple a quick.
- AirWatch is usually close to "Zero Day" ready with major hardware manufacturers updated features. Many of the Android and iOS updated features are incorporated into the environments almost as soon as they are released.
- AirWatch has great customer service. This was not always the case but as the company has grown over the last year in particular, I have been receiving better customer service compared to other MDMs.
- Consolidate communication- AirWatch has a tendency to over communicate. I receive about 5 emails a day regarding updates, issues or bug fixes. Unfortunately this leads to some emails being ignored.
- Make reporting easier to get. I find get a report together is a multi step process. I'd like to see this process become easier in the future.
- Improve the help menu from within the AirWatch portal. I'd like to see a help menu integrated into the portal as opposed to leaving the portal to read through documentation.
- Continue to improve the customer service experience. Though it has improved greatly, there is still a little room for improvement. Initial calls to support are exclusively used to open a ticket. Call back times can sometimes be as much as 2 hours.
Airwatch is currently being used to manage our mobile technology equipment. AirWatch has been installed on both Apple iOS and Android style tablets.
Currently AirWatch allows us to:
-Configure automatic application installation and configuration.
-Remove or allow various applications on the home screen or app drawer.
-View status and health reports such as uptime, connectivity, battery percentage, data consumption, location, etc.
-Remotely lock device or remove device passcode
-Force application reinstalls or push applications to devices
Currently AirWatch allows us to:
-Configure automatic application installation and configuration.
-Remove or allow various applications on the home screen or app drawer.
-View status and health reports such as uptime, connectivity, battery percentage, data consumption, location, etc.
-Remotely lock device or remove device passcode
-Force application reinstalls or push applications to devices
- Report device status in one location
- Show device compliance and remove device from MDM if device is compromised
- Deploy, update, or install applications on a mass scale
- Remove users ability to use device in situations of employee termination
- Use app "catalog" to allow users to install specific company approved applications
- Admin console is cumbersome and has features poorly organized. Completing some simple tasks can take some searching.
- Devices sometimes are randomly seen as "compromised" and need to be added. Users all reported not doing anything out of the ordinary. Has happened to approximately 7-10% of devices.
- Devices must be "Supervised" to maximize features. Placing devices in "supervised" mode can only be done on a Apple computer.
May 18, 2018
AirWatch Review
AirWatch is our enterprise MDM solution. It enables us to manage and secure mobile devices - both company issued and BYOD.
- Secure.
- Easy to use.
- Lightweight.
- The enrollment processes wasn't intuitive.
March 08, 2018
All in one Package for Enterprise Mobility - AirWatch
Score 8 out of 10
Vetted Review
Verified User
AirWatch is the best MDM solution ever which our organization has decided to go with. We are handling and providing services to 1L+ users. It is very effective and secured product for email management, application management, and content locker. It is used by across our organization and the only way to provide email access to external devices and managing compliance. The main business issues which were addressed through this is - remotely accessing emails, calendar, contacts and enterprise application very effectively.
- Enterprise application management - basically we can deploy the application under app catalog and end users can access these applications through their mobile devices after enrollment.
- Content locker feature is one of the best features which I came across and it is widely used by any organization in order to manage all organization level content in it. It has many more features which we can explore and manage policies accordingly.
- Admin Console, reporting services, accessing the public app through enterprise store, compliance policies, remote device wipe, passcode management these are major features which we can focus on and explore accordingly
- Separate Inbox, contacts and calendar application for different OS. Boxer is their new application launch for emails on the device.
- On-Premises solution is very slow compared to SAS and which is causing many issues while accessing emails on a device, server management, contacts sync issues, Reporting issue
- AirWatch Inbox application was very buggy and created a lot of issue in our organization and it seems no one is happy with the performance AirWatch Inbox is giving.
- It is very costly as per analysis provided by Gartner quadrant and for a small organization or for small user base it is not that much suitable.
February 05, 2018
AirWatch Migration Feedback
AIrWatch is being used to secure and deploy an application to a large Android device fleet. A smaller team interacts with the admin console, however, the entire organization and our customers use AirWatch.
- Secure corporate asset via kiosk configuration
- Application deployment
- API capabilities to corp-owned systems
- Pre-sales support
- Simplify swagger page access
- OEM limitations
December 01, 2017
Different Case Uses and Security Levels with Airwatch
Airwatch is being used by our support service team, which attends and resolves requirements and incidents for up to 14 customers all around Colombia. For each customer, we have been able to create an organization unit, with personalized profiles, apps, restrictions and security controls. If a new support arrives at the team, it is so easy to deliver the phone, install MDM agent and automatically receives the template of his profile. It adds security and control to our service, easy trail of our team... it's been so good that we keep on growing!
- Assign profiles, restrictions, security controls, distribute apps and content automatically based on different organizational units.
- Guarantee devices access to corporate infrastructure only if it is compliant with all security policies.
- Out-of-the-box enrollment of devices. Even though Android already has it, is only supported by a specific OEM.
March 24, 2017
AirWatch great MDM for small/medium shops.
We are currently using AirWatch across our whole organization. We required an enterprise mobile management solution that would fill in the gaps of Microsoft's ActiveSync, and support the various mobile OSs out there including Android and iOS.
- AirWatch is very easy to set up with their web portal and the mobile device drivers.
- There is a lot of useful information about device versions, device usage, device compliance, etc., on the portal.
- AirWatch allows for a single pane of glass view into all the mobile devices in your firm.
- iOS devices have been very compatible with AirWatch, but there are certain droids that are not supported, such as the Google Pixel.
- There have been some strange network issues where AirWatch will not activate over wifi and needs to be activated over our mobile LTE network.
Airwatch is being used all across the organization. We use this tool so that employees can securely access their email on their own personal devices as well as devices provided by the corporation. It solves the issue from employees storing their email locally where we can control this access and storage in the event the phone is stolen or the employees position is terminated. We do not offer it to everyone. It is only offered to staff where they can justify after hour email access as being a necessary part of their job.
- Keeps track of devices.
- Allows you to manage users of the email.
- Controls Access that must be granted.
- Removed access and deleted content at the click of a button.
- It seems to have issues installing and managing non-IOS platform devices.
- Can cause some issues when someone changes their Active Directory password or it thinks there is a compromise.
- I would like to see it in a different email client on the iPhone instead of integrated into the email app.
- I would also like it to only install one app when installing the software.
November 23, 2016
How to manage mobility in the corporate world
Currently we are using Airwatch for corporate/BYOD and Apple Mac OS management. We have AIrwatch integrated with the Apple Volume Purchase Program and utilize the Airwatch catalog to provide a repository of supported applications to our business community of both public and purchased applications. Application licenses are managed through Airwatch allowing us to push apps out to the business groups and simply reallocate licenses by group assignment. We rely on Airwatch compliance policies to keep our application and operating systems up to date. The rule based compliance policies are robust and allow us to manage our devices with minimal administrative interaction. The staging user process simplifies the corporate enrollment experience to only two user inputs on enrollment. We have found Airwatch to be good in both user and administrative/management experience.
- Compliance policies are robust. One thing we have done is to keep our operating systems updated using the Airwatch compliance policies. We created a customized email from an Airwatch template and send notifications to users when they are not compliant.
- Volume Purchase Program Integration allows you to purchase apps with a corporate credit card and push out licenses to authorized users.
- Staging user allows minimal end user interaction. Only 2 inputs when we hand a corporate phone to an end user(device password & email password).
- Secure Content Locker allows us to open and manage email attachments in a secure container.
- The MDM space is moving fast and growth is challenging for growing technology companies. Airwatch is no different in some of their support challenges. However investing in a TAM has proven to be well worth the investment. Having a point person to facilitate through support has been critical to our successful implementation of Airwatch in our environment.
November 21, 2016
Great managment tool
Airwatch in my environment is used for end users at my company if they do not want to use their own device they choose to have their personal job information connected with their phone. It’s a way for them to stay connected to Jeppesen's environment via email. This is one of the main features needed to do their job and receive 24/7 alerts. Many users like to separate their personal device from their work environment so with Airwatch it always given so they are always connected and on my side of IT support. I can monitor spam; get reports of who is not staying compliant with company policy etc. It is a great management tool.
- Reporting
- Monitoring compliance
- Patch management
- Business continuity
- Onboarding devices is tedious
October 12, 2016
AirWatch - Mobility Management Made Easy
AirWatch is being used as a mobile device management platform in our organization. We have deployed AirWatch to the entire organization in order to manage our mobile devices.
We are using AirWatch to push our wifi, email and app profiles to the devices. This has given us back a lot of time as we no longer have to manually set up the phones for our users. We give them the device, they install the app and all of their settings get deployed automatically.
- Easy Management.
- Ability to wipe a mobile device if it is lost or stolen remotely.
- Ability to push out email and wifi profiles to devices easily.
- Adding mobile devices and users.
- Need to have Apple VPP setup in order to push out apps to phones.
- Lots of customizable configurations. (It's a good thing but it can be daunting at first).
September 09, 2016
Best MDM/EMM Solution
Airwatch is being used within our organization for company owned mobile tablets.
- Provides an easy way to configure and manage granular settings on mobile devices.
- Easy to use and understand user interface.
- Provides a variety of resources for training and education.
- Specialized brand specific support and knowledge articles due to the major differences in configuration and issues related to different brands (Samsung, HTC, Apple, etc.).
February 29, 2016
My Life Inside an AirWatch Deployment!
We are currently using AirWatch as our BYOD MDM solution. It's been in production since the Fall of 2013. We are using the cloud solution which really cuts down on our administration and support of the product itself. The entire organization has their devices enrolled. I've found it's great for managing devices in bulk. We appreciate the functionality and reporting it affords us. It's far more flexible than Exchange native ActiveSync.
- Reporting
- Bulk management of devices
- Lockdown device usage by Geofence and/or policy
- They're a little slow on acquiring the necessary APIs from the different Android manufacturers. Because of this, some of the newer Androids require you to install the AirWatch Inbox or Touchdown to get mail. The native email when packaged into a policy will not work. It can be challenging for users who are accustomed to the native mail client.
- Some of the initial configuration was a little challenging even though we are using the cloud version. We still had to install several connectors on a secure virtual machine that would talk to our active directory and Exchange.
February 29, 2016
The AirWatch Advantage
AirWatch is being utilized organization wide. We have a strong field service presence acrossthe United States, and AirWatch allows us to perform routine tasks on their Android devices without any user interaction. If we didn't have AirWatch, we would be required to have our field engineers send us their device back to perform updates, or lower our security standards by giving them full access to the device.
- Software Deployment. Whether you're using enterprise developed software or trying to install a PlayStore application, the AirWatch console allows you to easily configure, wrap, and update the application.
- Granular Control. When you have an organization spread out across a country geographically, it makes deployments and user permission a little difficult. If you set up your hierarchy right the first time in the console, you can inherit and override permissions to give users access to what they need. For example, you can give managers access to view the field worker's location in a certain region, without giving them access to look at other devices.
- Hybrid Integration. AirWatch easily integrates with on-premise systems, like Exchange, internal web servers, and directory systems. You can be up and running in a couple hours.
- Mobile Access Gateway. The MAG will save your IT team time and money by being able to limit the number of servers and vpn service you need by configuring the gateway to allow external employees access to internal resources. Now you don't need to work with you security team or procurement to configure and purchase costly servers to put in your DMZ.
- Web Console GUI. The GUI is a little outdated compared to other MDM providers like Meraki, and can be slow at times.
- Overlapping Profiles. I wish there was a GUI interface to show similar profiles that are being appiled to the same user groups, or a best practices intervention that can show me if there is a better way to layout my profiles.
- AirWatch Mobile Apps. I would rather have my employees utilize Google Chrome or Firefox on their mobile devices, but can't because they need to access internal content via the MAG. It would be nice if AirWatch could integrate these two items together. All of their mobile apps are sluggish too. Users complain that the Content Locker is not friendly to work with, but on the admin side of things it's great.
February 24, 2016
Honest point of view for AirWatch
AirWatch is being used for BYOD deployment and on the retail side for [our] POS app on iPads.
- Simple GUI.
- Simplified app deployment.
- Ease of use for new admins to pick up and learn.
- Stability of shared SaaS enviroment.
- More access to advance features for shared SaaS environment.
- Equal visibility into environment statics to help plan and coordinate deployments.
February 22, 2016
AirWatch is a Great Tool for High-Level Enterprise
AirWatch is currently being used by the board members of Sonoco Products Company. All sensitive information is loaded prior to the actual meeting so they have enough time to review the presentation and budgets. During the meeting AirWatch is being used as a tool for annotation, multimedia and record keeping. It is favored by all the board members of Sonoco.
- AirWatch's portal is easy to use when uploading documents.
- The table of contents on PDF documents helps when documents have many tabs/chapters.
- Annotations are extremely helpful when making notes during the meeting.
- Offline mode allows for viewing of documents when not "online".
- Loading of high definition videos would be helpful.
- Synchronizing with such presentation software as Prezi would be a great advantage. PowerPoint seems to be fading as far as live presenting goes.
- Android interface vs. iOS interface is very different.
February 16, 2016
Airwatch, a sensible solution!
Airwatch is used across our whole organization to manage mobile devices deployed to our sales reps and managers. They use it to input orders for our customers, and submit the orders onsite via a customized IOS application. We worked with the applications' developers to make it easier to stage our devices across the organization as a whole and improve the experience of the application. Airwatch makes it possible to manage a large number of devices, their configurations and applications, and keep track of hardware.
- AirWatch has strong compatibility with IOS devices and we are able to perform most desired management functions of the devices for staging, reporting, and device management.
- AirWatch allows us to easily stage devices for multiple people and saves us time in our setup of these devices.
- Airwatch allows us to easily separate users and groups out to allow for multiple roles to be assigned to devices. This allows us to manage the needs of different branch locations and companies because one size does not fit all, we utilize different profiles as needed to provide the versatility and needs of those users.
- The ability to make custom reports would be a strong desire, sometimes they contain only 1 or 2 pieces of information that you need and then you have to compile multiple reports in an Excel sheet for presentation.
- Some setups for integration with different technologies such as Cisco ISE are obscure and it takes some digging to find the right documentation to complete the task at hand.
- I wish I could make a change to a profile without it publishing the change to all users, I want to be able to have the option to save a change to a profile without conducting an automatic push of the updated profile to all users currently assigned it.
February 16, 2016
AirWatch - affordable, scalable and fun to use!
We initially implemented AirWatch about 4 years ago to address the need for a BYOD program. It was used for personally owned devices only as our corporate standard at the time was Blackberry serviced by BES. Today we have eliminated all Blackberries and the BES and use AirWatch for corporate provided devices as well as BYOD's. All levels of users use AirWatch and we support Apple and Android devices.
- Ridiculously easy setup. We created a self help document with screenshots so anyone anywhere can setup AirWatch on their own device without IT Helpdesk intervention.
- We use AirWatch as a saas and for our size (125 active users) it works well because it is cost effective and requires very little maintenance from our staff.
- From an administrative perspective it's very easy. All you do is add user information and send the user instructions...that's it!
- Great GUI that makes it easy to manage users, devices, profiles, etc.
- More options on the HUB screen
- Better navigation from device screen