AirWatch is being used as a mobile device management platform in our organization. We have deployed AirWatch to the entire organization in …
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Entry-level set up fee?
- No setup fee
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
- Complet manage for IOS devices
- Better support experience for employees
- Separate Support Team from VMware and separate portal + community
- Easy to manage with knowledge
- Integration is not easy. (You will need help from VMware or consultant).
- Mostly in der Cloud (on prem possible but not recommended).
- Often that you miss features (iOS & Android).
- A lot of connectors that must be installed in your environment + Network settings.
- Robust API.
- Through endpoint management offerings.
- Ability to implement quickly.
- Complicated UX/UI
- Additional SKUs for UEM functionality
- Inconsistent Support
- Feature Requests Difficult To Request and Follow-Up On
- It does nothing particular well. If you need to manage a lot of different devices (e.g. iOS, Android, Blackberry) and you only want to do it with one MDM, it will do it, but it will cause you a lot headache along the way.
- The entire platform. It is riddled with bugs and horribly annoying to get fixed. During our upgrade planning meetings we would spend DAYS just reviewing their bug list to identify everything that would break within our environment.
- The UI is completely inconsistent making it difficult to do the simplest of tasks
- Their API would break from upgrade to upgrade causing major compatibility issues with our internal tools.
- It requires a massive on prem server infrastructure. 300% bigger than our other MDM which was much more reliable.
- Enrollment is a snap with many different options. This allows organizations with corporately owned or BYOD programs to bring devices under management in a flexible and scalable solution.
- Deployment of apps-AirWatch makes deploying apps across your organization simple a quick.
- AirWatch is usually close to "Zero Day" ready with major hardware manufacturers updated features. Many of the Android and iOS updated features are incorporated into the environments almost as soon as they are released.
- AirWatch has great customer service. This was not always the case but as the company has grown over the last year in particular, I have been receiving better customer service compared to other MDMs.
- Consolidate communication- AirWatch has a tendency to over communicate. I receive about 5 emails a day regarding updates, issues or bug fixes. Unfortunately this leads to some emails being ignored.
- Make reporting easier to get. I find get a report together is a multi step process. I'd like to see this process become easier in the future.
- Improve the help menu from within the AirWatch portal. I'd like to see a help menu integrated into the portal as opposed to leaving the portal to read through documentation.
- Continue to improve the customer service experience. Though it has improved greatly, there is still a little room for improvement. Initial calls to support are exclusively used to open a ticket. Call back times can sometimes be as much as 2 hours.
I would not recommend AirWatch to small companies, companies with minimal MDM needs or companies on a tight budget. It's the Rolls Royce of MDMs, it has all the bells and whistles and it's not inexpensive.
Currently AirWatch allows us to:
-Configure automatic application installation and configuration.
-Remove or allow various applications on the home screen or app drawer.
-View status and health reports such as uptime, connectivity, battery percentage, data consumption, location, etc.
-Remotely lock device or remove device passcode
-Force application reinstalls or push applications to devices
- Report device status in one location
- Show device compliance and remove device from MDM if device is compromised
- Deploy, update, or install applications on a mass scale
- Remove users ability to use device in situations of employee termination
- Use app "catalog" to allow users to install specific company approved applications
- Admin console is cumbersome and has features poorly organized. Completing some simple tasks can take some searching.
- Devices sometimes are randomly seen as "compromised" and need to be added. Users all reported not doing anything out of the ordinary. Has happened to approximately 7-10% of devices.
- Devices must be "Supervised" to maximize features. Placing devices in "supervised" mode can only be done on a Apple computer.
Our company was looking for software to lock down the iPads and Android devices to only allow company approved programs, AirWatch did a great job completing this task and has given us the flexibility we need within a controlled environment.
- Easy to use.
- The enrollment processes wasn't intuitive.
- Enterprise application management - basically we can deploy the application under app catalog and end users can access these applications through their mobile devices after enrollment.
- Content locker feature is one of the best features which I came across and it is widely used by any organization in order to manage all organization level content in it. It has many more features which we can explore and manage policies accordingly.
- Admin Console, reporting services, accessing the public app through enterprise store, compliance policies, remote device wipe, passcode management these are major features which we can focus on and explore accordingly
- Separate Inbox, contacts and calendar application for different OS. Boxer is their new application launch for emails on the device.
- On-Premises solution is very slow compared to SAS and which is causing many issues while accessing emails on a device, server management, contacts sync issues, Reporting issue
- AirWatch Inbox application was very buggy and created a lot of issue in our organization and it seems no one is happy with the performance AirWatch Inbox is giving.
- It is very costly as per analysis provided by Gartner quadrant and for a small organization or for small user base it is not that much suitable.
- Secure corporate asset via kiosk configuration
- Application deployment
- API capabilities to corp-owned systems
- Pre-sales support
- Simplify swagger page access
- OEM limitations
- Assign profiles, restrictions, security controls, distribute apps and content automatically based on different organizational units.
- Guarantee devices access to corporate infrastructure only if it is compliant with all security policies.
- Out-of-the-box enrollment of devices. Even though Android already has it, is only supported by a specific OEM.
- AirWatch is very easy to set up with their web portal and the mobile device drivers.
- There is a lot of useful information about device versions, device usage, device compliance, etc., on the portal.
- AirWatch allows for a single pane of glass view into all the mobile devices in your firm.
- iOS devices have been very compatible with AirWatch, but there are certain droids that are not supported, such as the Google Pixel.
- There have been some strange network issues where AirWatch will not activate over wifi and needs to be activated over our mobile LTE network.
- Keeps track of devices.
- Allows you to manage users of the email.
- Controls Access that must be granted.
- Removed access and deleted content at the click of a button.
- It seems to have issues installing and managing non-IOS platform devices.
- Can cause some issues when someone changes their Active Directory password or it thinks there is a compromise.
- I would like to see it in a different email client on the iPhone instead of integrated into the email app.
- I would also like it to only install one app when installing the software.
- Compliance policies are robust. One thing we have done is to keep our operating systems updated using the Airwatch compliance policies. We created a customized email from an Airwatch template and send notifications to users when they are not compliant.
- Volume Purchase Program Integration allows you to purchase apps with a corporate credit card and push out licenses to authorized users.
- Staging user allows minimal end user interaction. Only 2 inputs when we hand a corporate phone to an end user(device password & email password).
- Secure Content Locker allows us to open and manage email attachments in a secure container.
- The MDM space is moving fast and growth is challenging for growing technology companies. Airwatch is no different in some of their support challenges. However investing in a TAM has proven to be well worth the investment. Having a point person to facilitate through support has been critical to our successful implementation of Airwatch in our environment.
- Monitoring compliance
- Patch management
- Business continuity
- Onboarding devices is tedious
AirWatch is being used as a mobile device management platform in our organization. We have deployed AirWatch to the entire organization in order to manage our mobile devices.
We are using AirWatch to push our wifi, email and app profiles to the devices. This has given us back a lot of time as we no longer have to manually set up the phones for our users. We give them the device, they install the app and all of their settings get deployed automatically.
- Easy Management.
- Ability to wipe a mobile device if it is lost or stolen remotely.
- Ability to push out email and wifi profiles to devices easily.
- Adding mobile devices and users.
- Need to have Apple VPP setup in order to push out apps to phones.
- Lots of customizable configurations. (It's a good thing but it can be daunting at first).
Best used as mobile management for cell phones and tablets. Great for sending the device directly to the user and have them set it up. Gain back valuable time for your IT department. If there are a lot of mobile users you can track the location of some of the devices. Lots of location based settings as well. Such as geofencing.
It has the ability to manage PCs but I would use another appliance such as Dell Kace. Wouldn't use it in small deployments.
- Provides an easy way to configure and manage granular settings on mobile devices.
- Easy to use and understand user interface.
- Provides a variety of resources for training and education.
- Specialized brand specific support and knowledge articles due to the major differences in configuration and issues related to different brands (Samsung, HTC, Apple, etc.).
- Bulk management of devices
- Lockdown device usage by Geofence and/or policy
- They're a little slow on acquiring the necessary APIs from the different Android manufacturers. Because of this, some of the newer Androids require you to install the AirWatch Inbox or Touchdown to get mail. The native email when packaged into a policy will not work. It can be challenging for users who are accustomed to the native mail client.
- Some of the initial configuration was a little challenging even though we are using the cloud version. We still had to install several connectors on a secure virtual machine that would talk to our active directory and Exchange.
- Software Deployment. Whether you're using enterprise developed software or trying to install a PlayStore application, the AirWatch console allows you to easily configure, wrap, and update the application.
- Granular Control. When you have an organization spread out across a country geographically, it makes deployments and user permission a little difficult. If you set up your hierarchy right the first time in the console, you can inherit and override permissions to give users access to what they need. For example, you can give managers access to view the field worker's location in a certain region, without giving them access to look at other devices.
- Hybrid Integration. AirWatch easily integrates with on-premise systems, like Exchange, internal web servers, and directory systems. You can be up and running in a couple hours.
- Mobile Access Gateway. The MAG will save your IT team time and money by being able to limit the number of servers and vpn service you need by configuring the gateway to allow external employees access to internal resources. Now you don't need to work with you security team or procurement to configure and purchase costly servers to put in your DMZ.
- Web Console GUI. The GUI is a little outdated compared to other MDM providers like Meraki, and can be slow at times.
- Overlapping Profiles. I wish there was a GUI interface to show similar profiles that are being appiled to the same user groups, or a best practices intervention that can show me if there is a better way to layout my profiles.
- AirWatch Mobile Apps. I would rather have my employees utilize Google Chrome or Firefox on their mobile devices, but can't because they need to access internal content via the MAG. It would be nice if AirWatch could integrate these two items together. All of their mobile apps are sluggish too. Users complain that the Content Locker is not friendly to work with, but on the admin side of things it's great.
- Simple GUI.
- Simplified app deployment.
- Ease of use for new admins to pick up and learn.
- Stability of shared SaaS enviroment.
- More access to advance features for shared SaaS environment.
- Equal visibility into environment statics to help plan and coordinate deployments.
- AirWatch's portal is easy to use when uploading documents.
- The table of contents on PDF documents helps when documents have many tabs/chapters.
- Annotations are extremely helpful when making notes during the meeting.
- Offline mode allows for viewing of documents when not "online".
- Loading of high definition videos would be helpful.
- Synchronizing with such presentation software as Prezi would be a great advantage. PowerPoint seems to be fading as far as live presenting goes.
- Android interface vs. iOS interface is very different.
- AirWatch has strong compatibility with IOS devices and we are able to perform most desired management functions of the devices for staging, reporting, and device management.
- AirWatch allows us to easily stage devices for multiple people and saves us time in our setup of these devices.
- Airwatch allows us to easily separate users and groups out to allow for multiple roles to be assigned to devices. This allows us to manage the needs of different branch locations and companies because one size does not fit all, we utilize different profiles as needed to provide the versatility and needs of those users.
- The ability to make custom reports would be a strong desire, sometimes they contain only 1 or 2 pieces of information that you need and then you have to compile multiple reports in an Excel sheet for presentation.
- Some setups for integration with different technologies such as Cisco ISE are obscure and it takes some digging to find the right documentation to complete the task at hand.
- I wish I could make a change to a profile without it publishing the change to all users, I want to be able to have the option to save a change to a profile without conducting an automatic push of the updated profile to all users currently assigned it.
- Ridiculously easy setup. We created a self help document with screenshots so anyone anywhere can setup AirWatch on their own device without IT Helpdesk intervention.
- We use AirWatch as a saas and for our size (125 active users) it works well because it is cost effective and requires very little maintenance from our staff.
- From an administrative perspective it's very easy. All you do is add user information and send the user instructions...that's it!
- Great GUI that makes it easy to manage users, devices, profiles, etc.
- More options on the HUB screen
- Better navigation from device screen