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Workspace ONE Unified Endpoint Management (UEM)

Workspace ONE Unified Endpoint Management (UEM)

Overview

What is Workspace ONE Unified Endpoint Management (UEM)?

VMware acquired Airwatch in 2014. Workspace ONE is a Unified Endpoint Management (UEM) solution and is available in Standard, Advanced, Enterprise, and Advanced for VDI editions.

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Recent Reviews

TrustRadius Insights

Flexible and scalable solutions: Users have found that AirWatch offers flexible and scalable solutions for organizations with corporately …
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AirWatch Review

8 out of 10
May 18, 2018
Incentivized
AirWatch is our enterprise MDM solution. It enables us to manage and secure mobile devices - both company issued and BYOD.
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Pricing

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Standard

$3.78

Cloud
per device/per month

Advanced

$6

Cloud
per device/per month

Enterprise

$10

Cloud
per device/per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is Workspace ONE Unified Endpoint Management (UEM)?

Workspace ONE Unified Endpoint Management (UEM) Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(93)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Flexible and scalable solutions: Users have found that AirWatch offers flexible and scalable solutions for organizations with corporately owned or BYOD programs, making enrollment easy with many different options. Several reviewers have mentioned this as a positive aspect of the platform.

Great customer service: Many users have been impressed with the great customer service provided by AirWatch. They have noted that the customer service has improved over the past year compared to other MDMs. This positive feedback from multiple reviewers highlights the strong emphasis on providing excellent support.

Enterprise application management: The enterprise application management feature of AirWatch has been praised by users for its usefulness. It allows for the deployment of applications under the app catalog and easy access for end users through their mobile devices after enrollment. This functionality has resonated with a significant number of reviewers, indicating its value in managing apps within organizations.

Cons:

  • Excessive Email Communication: Some users have expressed frustration with the number of emails they receive from AirWatch, causing them to ignore important messages and resulting in a loss of productivity.
  • Complex Report Generation Process: Several users find it challenging and time-consuming to generate reports in AirWatch. They suggest that the process should be made more user-friendly and intuitive for better data analysis.
  • Slow Performance with On-Premises Solution: Users have reported experiencing slow performance issues when using AirWatch's On-Premises solution. This hampers their ability to efficiently access emails, manage servers, and synchronize contacts, leading to delays in workflow and decreased efficiency.

Attribute Ratings

Reviews

(1-20 of 20)
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Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Microsoft Endpoint Manager (Microsoft Intune + SCCM)
I was not involved in the product selection phase but have heard about Intune as a possible alternative and also that Workspace ONE Unified Endpoint Management (UEM is much better in terms of features and functionality than Intune.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • Microsoft Endpoint Manager (Microsoft Intune + SCCM)
At the time (2017) the Microsoft solution wasn't fully cloud-native and you needed several tools to accomplish the same as Workspace ONE Unified Endpoint Management. This would have led to even more issues getting up and running as we had with Workspace ONE. Last year we made switched to Microsoft Endpoint Manager cause it presented an easier interface and was better suited to go with our business direction of Microsoft 365.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
When asked to compare previous solutions to many of the Magic Quadrant UEM solutions, Workspace ONE not only met and exceeded our needs, it was considerably cheaper (per device cost). While there was some redesign our team needed to do, it was easy to determine that a migration would be the best option for our organization.
Joseph Currin, MBA | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Incentivized
It was not my choice to go with AirWatch, had I been asked I would not have ever selected this product. This product single handedly caused me to look for a new job. The powers that be, which get paid way too much money, and know very little about technology selected it. The believed the sales pitch from VMware and ignored the rest. AVOID
September 27, 2018

MDM made easy!

Jed Tauber | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
ResellerIncentivized
Airwatch is the Rolls Royce of MDMs. They have all the bells and whistles that every MDM admin could want. Compared to other MDM solutions this is one of the best and easiest to use for environments for companies that support multiple mobile operating systems. For iOS/Mac exclusive environments I recommend Jamf Pro, but everything else I recommend AirWatch.
May 18, 2018

AirWatch Review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
AirWatch is considered the leading MDM solution. It provides the strongest security features. IBM Maas 360 and Microsoft Intune are comparable products.
Abhijeet Pawar | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
We were using normal Exchange Active Sync services and Blackberry service earlier. AirWatch has a vast number of features and security hence, the organization had decided to adapt AirWatch. Now it is fully adopted across the organization and availing all the services which are possible and in our scope. This is the best Enterprise mobility solution which I have gone through and I would highly recommend this to all.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Intune and SOTI
It is the most complete tool that accomplishes all business requirements. For us, it was important to have a complete offering capable to attend different use cases with the security required by companies.
Scott Strader | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
I don't have much of an opinion about this as most other places I have worked at allowed me to access my email through a web client. I guess this app makes it a little more mobile friendly by putting in an app.
Ken Austin | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Airwatch remains a leader in Gartner's Magic Quadrant and meets the data mobility needs of our organization. We are looking at moving to the cloud with Office365 and are evaluating the Intune/EMS/MAM/Rights Management suite. We have set up both Airwatch and Intune/EMS/MAM/Rights Management in a lab environment and have compiled some good comparison data and are looking to further evaluate these products. From our testing Airwatch has good integration with Office365 and is more feature rich and has more robust controls in both the MDM and Data Management/Security space. If someone is looking for a more simple solution without MDM and they are considering providing email and calendar access only Intune/MAM may be the way to go.
Score 9 out of 10
Vetted Review
Verified User
Incentivized

AirWatch allows for more functionality and better management. The GUI is intuitive and easy to manage. Very simple to enroll a device once the user is created. AirWatch allowed us to create group administrators. This is a nice function that the others don't seem to have. We can create an administrator for different groups. This way they don't have full admin access over everybody, just the people that they supervise.

The features are easy to access and it took very little time to enroll our company devices. All the competition seems to be missing one or two features whereas AirWatch has all of the ones that we need.

September 09, 2016

Best MDM/EMM Solution

Score 10 out of 10
Vetted Review
Verified User
Incentivized

AirWatch was an easy win after evaluation for the following reasons:

AirWatch is cloud based only, and while other solutions offered cloud based services, none of them provided a "full" product in the cloud with all available features like AirWatch does.
AirWatch implementation is easy and straightforward.
AirWatch administration is simplified and requires fewer resources.
AirWatch also offers larger variety of features within their product.

Kelli Thompson | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
At the time (2013), AirWatch supported more platforms than their competition. Not only could you enroll mobile devices and tablets, but you could also install an agent and manage both Windows and Mac desktops and laptops. They had a very nice collaborative sharing program called Secure Content Locker that you could utilize with Office365, SharePoint or a simple shared network drive.
February 29, 2016

The AirWatch Advantage

Michael Bloom | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Cisco Meraki, Microsoft Intune and Kaseya
AirWatch is the top dog when it comes to Mobile Device Management is my opinion. The granularity of the controls in the console, the vast amount of features available to control Android devices, and their custom application wrapping features are top notch. I think all of the other MDM providers are playing catch-up, and some are moving quickly. For me, the security controls AirWatch has in-place for the web console is one of the biggest advantages they have over their competitors.
Christopher Karraker | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
AirWatch was a lot easier to set up and manage devices, and the console functioned better for device management in my opinion. We also had difficulties with MobileIron in our test phase removing the profile and causing difficulties that required us to reset the phone.
Traci Centofanti | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We looked at Good Technologies and Mobile Iron. At the time Good Technologies was cost prohibitive and on initial demo did not appear to be as intuitive as we would've liked. We did a complete trial of MobileIron and it offered the same features as AirWatch but also more which we knew we wouldn't take advantage of. AirWatch was the simplest to implement and use and still offered us a robust feature set. AirWatch can be completely internal hosted on your own servers or it can be a Saas which offers additional cost savings.
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